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Direct TV / deceptive practices and poor service

1 2230 E. Imperial HighwayEl Segundo, CA, United States Review updated:
Contact information:
Phone: 310-535-5000

I have been a premium customer of directv for over 4 years.In that time, I have never been late on a bill. Last october I began using their hd equipment. Immediately I started having reception problems that prevented me from watching most programs; problems such as loss of sound, frozen pictures, broken-up pictures, lines across the screen, etc. Their local maintenance team, aerosat, came to my house on several occasions, which cost me a lot of time, money and aggravation. Most of the time they were either late or did not show up at all. Their crews were rude and inexperienced. Some of the guys had only been on the job a few weeks and had no prior experience at all. Needless to say, they were not able to resolve my issues. I ended up being given some credits to my account by a couple of customer service representatives at directv who felt sorry for me that I was having so many ongoing problems. Then, out of the blue, about a month ago, I received an unsigned letter with no name or phone number on it from p. O. Box 6550, greenwood village, colorado, 80155, demanding that I provide a written explanation for the credits that were given by their people. I was stunned but did as they asked and sent them a letter explaining the situation. I have a copy of that letter. Then, last week, I received via fedex an unsigned letter with no name, phone number or account number listed on it, stating that due to my failure to respond to their last letter, my service is being terminated on april 25th! How can they do this I wonder? I was told verbally that I would have to pay a large penalty if I tried to leave directv before two years was up, even though I never signed a contract or received a contract. Yet they are able to terminate a longtime customer like me at will with no penalty? First year contracts law explains how lopsided and unfair that behavior is. I have done nothing wrong at all and have spent several thousand dollars over the years with them, and now they are cutting me off so they don't have to give me my credit or provide me with any more service calls. They are also telling me that I won't get any of my credit back; that it's not mine to keep. This is an outrage in every sense of the word. I tried many times to reach someone in charge at directv to no avail. Not one executive or their immediate staff will take a call from a customer. All calls get routed to a customer service office in another state where no one is ready, willing or able to assist. I even sent a certified letter to them. Somebody, and I hope it is you, needs to hold their feet to the fire.In 2008 america no company should be allowed to walk all over customers like this. I know from reading hundreds of similar complaints that I am not alone in my plight. This would be a great story to run. There is also a secondary issue; and that is, that many customers who signed up for hd equipment and were forced to verbally agree to a 2 year contract were told that there would be over 100 hd channels on directv by the end of 2007. All of directv's national advertising promised over 100 hd channels by 2008. As of april 26, 2008 there are only 85 hd channels available; yet all the tens of thousands of customers who signed up last year are still bound to this one-sided, unwritten 2 year contract. Many people who have tried to leave directv have been hit with huge penalties, which are immediately sent to collection agencies if they are disputed. They are putting out cheap, inferior quality hd receivers made in china and mexico, which they make everyone pay $10 a month to lease, knowing that if the customer tries to leave they will be penalized.

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Comments

  • Sa
      19th of Jul, 2008
    0 Votes

    I have been a directv cust for 14 years as well, I just got hd and its great. Frankly I am sick and tired of seeiong all of these complaints on directv. Do any of you work for a business?? Are all of your customers happy??? I am a manager for a fast food restraunt and I can tell you we get complaints everyday, but I can also assure you that %99 of my customers are happy. Every company is going to have the short falls or technical issues. If you are going to base your opinion to got to a company based on the complaints then you probably shouls stay home and lock your doors and disconnect any services you are currently paying for because I can garentee that company has nore complaints then compliments, its human nature. If we are gettting geat service we are quite but as soon as one thing goes wrong we are screeming and telling everyone. did you know that Diretv has the jd powers assosiate award for the outstanding service multiple years in a row. If you are going to do your research, you might as well complete it. If you are going to Directv becasue you want the best service you can get that is a great choice, remember that directv does not garentee to be the cheapest
    Sara

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