deceptive practices and poor service
I have been a premium customer of directv for over 4 years.In that time, I have never been late on a bill. Last october I began using their hd equipment. Immediately I started having reception problems that prevented me from watching most programs; problems such as loss of sound, frozen pictures, broken-up pictures, lines across the screen, etc. Their local maintenance team, aerosat, came to my house on several occasions, which cost me a lot of time, money and aggravation. Most of the time they were either late or did not show up at all. Their crews were rude and inexperienced. Some of the guys had only been on the job a few weeks and had no prior experience at all. Needless to say, they were not able to resolve my issues. I ended up being given some credits to my account by a couple of customer service representatives at directv who felt sorry for me that I was having so many ongoing problems. Then, out of the blue, about a month ago, I received an unsigned letter with no name or phone number on it from p. O. Box 6550, greenwood village, colorado, 80155, demanding that I provide a written explanation for the credits that were given by their people. I was stunned but did as they asked and sent them a letter explaining the situation. I have a copy of that letter. Then, last week, I received via fedex an unsigned letter with no name, phone number or account number listed on it, stating that due to my failure to respond to their last letter, my service is being terminated on april 25th! How can they do this I wonder? I was told verbally that I would have to pay a large penalty if I tried to leave directv before two years was up, even though I never signed a contract or received a contract. Yet they are able to terminate a longtime customer like me at will with no penalty? First year contracts law explains how lopsided and unfair that behavior is. I have done nothing wrong at all and have spent several thousand dollars over the years with them, and now they are cutting me off so they don't have to give me my credit or provide me with any more service calls. They are also telling me that I won't get any of my credit back; that it's not mine to keep. This is an outrage in every sense of the word. I tried many times to reach someone in charge at directv to no avail. Not one executive or their immediate staff will take a call from a customer. All calls get routed to a customer service office in another state where no one is ready, willing or able to assist. I even sent a certified letter to them. Somebody, and I hope it is you, needs to hold their feet to the fire.In 2008 america no company should be allowed to walk all over customers like this. I know from reading hundreds of similar complaints that I am not alone in my plight. This would be a great story to run. There is also a secondary issue; and that is, that many customers who signed up for hd equipment and were forced to verbally agree to a 2 year contract were told that there would be over 100 hd channels on directv by the end of 2007. All of directv's national advertising promised over 100 hd channels by 2008. As of april 26, 2008 there are only 85 hd channels available; yet all the tens of thousands of customers who signed up last year are still bound to this one-sided, unwritten 2 year contract. Many people who have tried to leave directv have been hit with huge penalties, which are immediately sent to collection agencies if they are disputed. They are putting out cheap, inferior quality hd receivers made in china and mexico, which they make everyone pay $10 a month to lease, knowing that if the customer tries to leave they will be penalized.
horrible
I called Direct TV and asked about their promotions. After a long conversation I thanked the sales rep and told her I was not interested in making a change. She offered a 4 month promotion that included introductory pricing and the NFL Ticket for free.
When I turned her down her offer went to nine months. I couldn't refuse at this point and I agreed to become a customer. Other than taking 30 seconds to change some channels and haveing problems in the snow, it was fine for 4 months. Than my promotion ran out. It turns out the sales rep flat out lied to me.
I called and explained the situation to a customer service rep. Than another and another and another and another manager and another manager, etc, etc, etc. After 10 calls and Direct TV failing to live up to their original offer I have given up.
Recently I noticed a $399.95 charge on my credit card. I called again multiple times to explain they were never given permission to bill my credit card. I just filled out an affadavit accusing Direct TV of theft and had to cancel the card to prevent further charges. They say I'm under a contract I never signed. I refused to sign after installation because the installer never heard of a nine month promo.
Today I received an $800 bill from Direct TV. They won't see a dime. This is the biggest joke of a company I have ever seen. DON'T DO BUSINESS WITH THEM.
Direct TV has no credibility. The internet and satellite TV bundle package that I was solicited for was quoted at a rate of $61.00 per month for 10 months, and $71.00 per month for the remaining 14 months of my contract. Although there would be no installation charge, I was required to pay $120.30 for a Direct TV credit check and $25.00 for a Century Link credit check. This process took less than 2 minutes and was taken directly from my checking account. Direct TV denied any knowledge that I wanted the internet service; however, they charged me separately for it. Since May 11, 2013, total charges are $435.00. The $61.00 quoted has developed into $175.00 per month. They have refused to rectify the billing; however, I have numerous saved emails from customer service and cell phone records which indicate my repeated attempts to resolve the issue. I have substantial documentation and will be pressing charges for theft by deception.
CALLED BECAUSE OF EQUIPMENT FAILER WAS TOLD I HAD TO WAIT A WEEK FOR SERVICE. FIRST SPOKE WITH SOME ONE FROM GEORGIA, THEN SPOKE WITH SOMEONE FROM IDAHO. I LIVE IN WISCONSIN! CAN'T GET ANY SERVICE ON THEIR FAULTY EQUIPMENT! POOR SERVICE!
Very deceptive company! There are so many hidden fees that they bind you to unknowingly! I suggest you read everything online first. all the fine print! All of it! Once you sign anything you are stuck for two years! It is a nightmare! You might see a 39.99 a month deal or a 44.99 a month deal and will wind up paying $80 a month after all those hidden fees. If you try to do anything, they fee you for it all. They even try to scam you with a equipment protection fee. It's if anything happens to the equipment, they'll fee you more! It's a scam! You think your cable company is a scam...Wait till you sign a contract with DIRECT TV! It's a nightmare! Know what you are getting into before you sign anything. DO it online, not over the phone! READ ALL SMALL PRINT...CLICK ON ALL LINKS TO FIND EVEN MORE SMALL PRINT!
I just had a run in with Direct TV. I had been a loyal customer for 51/2 years. About 6 months ago I added an additional Tivo for my son's room. Time Warner approached me with a bundle package. Without knowing I was under contract I cancelled my Direct. I was surprised when I received a bill for 400.00 dollar. I was told that when I ordered the new Tivo that this enrolled me into a new 2 year contract. I was shocked. Nobody had told me this little bit of information. Not when I ordered the box, not when the box was installed. Direct said that they emailed me this information but somehow the word hotmail was spelled wrong, and of course they blamed this on me, and I never got the email. They also said that on the bill after the new equipment was installed that there was a little something saying that when you add equipment this enrolls you into a new contract.
I have made several attempts to get this this handled but they will not budge. In my eyes Direct TV has an unethical practice of decieving the consumer. This is how they can make extra money.
I won't be quiet about this. I only hope that enough people have been burned by their practices of being less than honest so that a class action lawsuit could someday be filed against Direct TV...
bad advertising and practices
To chase carey president direct tv
Due to the high cost of your service in comparison to the quantity of viewing channels I receive, I am having my service disconnected. As a result of my experience using and trying to disconnect this service I will not recommend any one use your service because of this experience. Your advertisements and rebates are deceptive resulting in higher monthly payments. I have no problem paying the disconnect fee or last months bill, this will be recouped in a few months from the lower cable bill which gives me more viewing options for less money. I do have a problem with any one making unauthorized charges on any of my bank or charge accounts automatically. You have no signature from me or my wife on file on any agreement or installation contract. Send me a final proratred bill and I will promptly pay it. Attach my credit card with an unauthorized charge as your customer service agent implied and I will contest it and delay payment.
Another dissatisfied customer
Lonnie t. Walton
I to have had a bad experience with Direct TV. I was there customer for 18 months and one of the DVR's quit working, I called them, because I had purchased a repair/replacement insurance they sent me a new DVR, I called the company to hook up the unit they walked me through it and hooked up new DVR, well this DVR did not work either, I called and complained. They told me they would send out a repairman to check my lines but this did not happen, after several calls. Due to the frustration and the terrible service I canceled the cable. They are charging me $200.00 for disconnecting the first bad dvr and $200.00 for disconnecting the other bad DVR, I have refused to pay as it seem crazy, as neither one worked in the first place. They are now tring to charge me a cancelation fee as apparently when they sent out the new DVR, the other one that did not work, I was charged 2 more years of contract, which I did not know about or agree to. This has been a nighmare with collection calls and they will not even try and talk to me and explain these terrible charges.
frustrated!
I to have been deceived by this company since the first of the year. I not only have given them the code to the package I ordered and their confirmation. They still have not given me a good reason for why my account is charged randomly for what ever service they want to add of take off without our permission. I actually stopped a neighbor from installing their service for this reason. The tech was not happy when she asked him to go!
DirecTV completely scammed me. In early 07 I called
to cancel my subscription. The rep I talked to in the
retention department told me that I could instead put
my account on hold until the next football season
started. I asked him if I at that time I would get a
phone call to ask me if I wanted to restart my
service as I was unsure I even wanted to restart service. He told me I would.
1 year later I notice many DirecTV charges on my
credit card for 5 months worth of charges. I wondered
what had happened not remembering the restart because
I was relying on DirecTV to call and ask me before
starting.
I can understand a retention rep wanting to keep
someone from canceling, that is their job, but that
doesn't mean that person can say things that are not
true, or make promises DirecTV does not follow through
on. DirecTV had a responsibility to right any wrong
their broken promises have caused and they have not
done that.
I contacted DirecTV and was met with indifference,
given the runaround, dealing with people that either
have no authority or no inclination to do the right
thing, mostly robotic-like "customer service" reps
towing the company line.
The "great" customer service that their commericials
advertise are a joke. They should take the millions
of dollars they spend on those commericials and use it
to revamp their customer service department to
actually try and do right by their customers.
My Direct TV has not come in clearly from day 1. It is always searching for satelite. Because the cost for service is so high, I have waited till now to finally call for service. The service tech verifyed that the dish is improperly installed, that is why my service is so bad. Your people will not give credit for my past poor service. WHY?
lies and bad service
year ago i moved to palmdale, ca i tried to swtich my service to the new address and i call the company to change it and to have a new plan new chanels but at that time i was told if i get the dvr they will give a prize they never give nothing then i called to cancel the service but i found that i was i a contract and i never was imformed about it, then 2 months later a called to change the chanels to add more but i was charged more than i expected.moth ago the dvr broke down it just show a black square on the tv, i called they told me they will change it with no cost at all they never mencioned shipping or handling;now they charging me that amount and 2 more recivers because the thecnician never diconnect the old dvr, i called back again and the only thing they keep telling is everyboy has to pay shipping but iwas never tlod that.so as you can see they give only certain information ;only what the costumer want to hear from them, and they lie about the service and the prices they never gave.i like to cancel this account but gues i have to pay fee.and please do somthing thank you. lidia
unfair business practice
Where to begin...?
I had direct tv several years ago. They were ok, but I had to cancel service for reasons not related to direct tv.
Then, I got high def, and direct tv called me in 2006 and offered a deal: the new hr20 hd dvr system at a reduced price of $250 (Half price from the $500 purchase price). Ok, I signed up.
Problems began almost immediately. Color of picture would go green, system would freeze while recording or playback, etc., etc. Had to reset system every time. Direct tv replaced, three times, by mail.
This last time, they told me: you own the system, so you either have to pay a $79 fee for a technician to come to your home, or buy the extended protection plan. So I bought, technician came to my home, and dropped off a unit I had to plug in myself. Ok, it is working fine.
But, here is the problem. Now direct tv contends that if I cancel, I have to send this box back as it is a "rental". So, think twice before going with direct tv. According to them, the $250 price I paid was for the "privelege of renting; everyone pays it" (So it is now unclear why it was a special deal). When I called to inquire, I too was placed on hold so they could "research". I waited 36 minutes the first time, and 25 minutes the second time, before hanging up and going with email.
According to direct tv, the $250 "purchase" price was really a rental fee, so I am renting, but, I am also responsible if the box fails or is otherwise defective, and I have to pay for a new box, or repairs, if the box starts acting up. Go elsewhere, its not worth it.
I was told I could operate my DVR from another room, same as dishnetwork. That was a lie by direct tv. 3 days later I found this out and called to cancel which of course they would not allow me to. That is when I had found out I had a two year contract. I was told it was a one year contract. They are just a rip off. Dish network is so much better.
I am so sick of them
DirecTV is a joke. I have been with DirecTV since January of 2008 and we have had nothing but bad reception the whole time. My son's box in his room causing problems for his TV and so I called for a tec to come out. When the tech called they wanted to try and have my troubleshoot over the phone because if the problem was my fault they are going to charge me. I asked the guy how would you know if it is my fault if you do not come out. He replied nothing. I am so sick of DirecTV that after my contract is up I will be cancelling and go back to Comcast. I would not suggest anyone use DirecTV.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising!
I ordered Directv Service December 2007. I was told I would receive a free portable DVD Player or a surround Sound set. Then when I set up my account online I saw I would receive a $100 Visa Gift card if I put my account on autopay with a credit card, so I did. Well it is April 12 and have received neither item, but a runaround from phone support and email support. I have called all the number they indicated and filled all necessary forms. At one point a CSR told me there was never a $100 Visa offer. So I thought that I must have thought wrong. Well as I read on another site, http://www.complaintsboard.com/complaints/directv--free-dvd-player-c4555.html There is a $100 Visa Offer. There are many other customers experiencing the same problems with this company. I was only asking for the $50 but now I know I was correct in the gift being $100. These gifts were a main reason I switched from Dish Network, since they would take away from the higher bill prices with Directv.
This is what I filed with the BBB
I terminated my services on or around 10 may 2014. On 9 may 2014 i paid $98. 82. I thought this was all that was owed or would be owed. I received another bill for $68. 18 or close to it. I'm trying to figure out why i owe this amount when i already paid $98. I returned the equipment. I received a call from directv on 10 august 2014 at 11:09 pm. Why am i being called this late by a directv employee? This is unacceptable behavior.
terrible customer service!
I am just going to include here the letter I just sent off to Direct TV, and let it speak for itself.
Direct TV Office of the President
P.O. Box 6550
Greenwood Village, CO 880155
RE: #[protected]
To Whomever Might Listen to My Case, and Stop Quoting the Customer Service Manual,
I could take you through the hours spent on the phone, the letters faxed and mailed, and the complete and utter frustration of just having spent valuable time speaking with no less than four of your agents/supervisors in Phoenix. But instead, I will tell you that Agent #1, Agent #2, Dexter and Alexandra all repeated the exact same information to me, ad nauseum, no matter how many times I explained to them that no, I did NOT receive notice of "pending programming activation", and no, I was NOT "fully and duly aware that service would resume August 12, 2007.
It would appear that what gets typed into a customer's account becomes sacred, no matter what misunderstanding might have transpired, and that no pleading of the customer to say, be human and have a heart, will be heard.
Bottom line. My account says we owe $80.17 in service fees I was "fully and duly aware of", and I say this is not true. Some mistake, somewhere, occurred. $80.17 means something to my family, with four children, on one income. It is probably not such a huge deal to Direct TV. I was told that no matter what my stance, "integrity is valued in our employees at Direct TV", so whatever note was on my account was there to stay, and influence the reversal, or lack thereof, of the fees aside from the early cancellation fee. What happened to the customer being valued? What happened to, oh, I don't know, giving a person a break and maybe admitting someone on Direct TV's end somehow could have misunderstood the situation?
To quote that last letter from Phoenix:
We could only assume service was satisfactory because we received no request to extend the suspension when we sent notification of the pending programming activation, and no statements were returned to us as undeliverable.
We suspended service in July of 2006 because we had to move to take a job. We moved in with my parents, who had their own TVs and systems. We had no means to use the services of Direct TV, and to this day, do not. I never received any notification of "pending programming activation", or interim statements, making me aware of compiling fees.
No matter how many times I tried to explain that I would have never allowed charges to add up, that until I started receiving bills in the amount of 164.17 in Sept. of 2007, did I even know this was an issue, I was repeatedly told "we have a notation that you were aware". I called in September of 2007 to be sure the account was canceled. I began disputing the charges in late fall of 2007, and in January of this year, received the letter stating that the charges remain valid, and therefore, should be remitted.
And really, while the money is an issue, almost worse is the most insulting, offensive tactic to repeat over and over "I understand, BUT..." as your representatives did today. If someone understood, I wouldn't have spent 2 hours on the phone while my baby was cranky and crying, and my neck got wrenched while trying to prepare lunch and simultaneously handle this matter, while being told each supervisor on up the ladder was going to be harder to convince to even take my call. Oh, and then the endless time on hold. Hearing the cheery lady tell me how great Direct TV is and how simple simple simple it is to sign up, and get what I really want in total entertainment. Really. Someone should really explain how difficult difficult difficult it's going to be if you have unexpected circumstances derail your plans to to be able to enjoy fast-forwarding and rewinding live TV for a contract minimum of two years. Also, you really should just tell your representatives to say, "tough ### sherlock", because that's really what they think. And honesty, while potentially brutal, is always so much easier to swallow. Or if they do care? Then give them the power to choose who they may think they might help out.
My dealings with your company over the last few months are exactly what all "The Man" jokes are about, and why we, who are not The Man, really love to hear stories about how somebody finally got to stick it to Him. Big corporations who play all that "we care about you, our customer" jazz on their automated phone systems, where it is nearly impossible to get a real, live human (and who does finally answer, is questionable, here) while we languish on hold, just waiting to ultimately be told we, and our case, don't amount to one tiny ant crap.
So yes. I am disputing the $80.17 in assumed satisfactory service. And you may decide I have not one child-clung-to leg to stand on, but I just couldn't help but wonder if there wasn't one person in all of Direct TV who might just have the power, the cajones, and maybe even the kindness to say, "Hey, we're sorry for all the trouble, the time, and effort. Somewhere, clearly there was a misunderstanding. Here. We'll take care of that, for you."
Wow. Wouldn't a little of that go a long way.
Very Unsatisfied,
A.T.
I just spent an hour trying to find out what happened to an access card that I ordered on 1/23/08 that was supposed to be here 3 days ago. Rep/Cust Service found that the address that I have corrected at least 5 times since I moved 4 years ago is still wrong. So after several attempts, Rep says it is now fixed. However she had to transfer me to Access Card Distribution Team/ Rep there says card was sent to my old address and she would have to resend to my current address where I have
been for 4 1/2 years! Also I told them both that I could not access my account on-line due to a wrong E-Mail or Username error---they could not help with that and said I would have to call another dept. Talked to supervisor/ and basically was told the same thing. I said you either need to get your processes fixed or get people more training as this sort of customer service is anything but acceptable!
having worked for directv for over a year and being insulted, cheated, lied about & to as far as products, training and administration of corporate ineptitude is concerned i can most assuredly predict that you will NEVER recieve any sort of satisfactory response from an organization that has spent every available resource and effort to exploit EVERY morsel on its food chain, from its products, personel, employees, and the absolute very LEAST of all its annuity paying clientel... its policy is EXPLOITATION...spare no expense...and return profit to the corporate bottom line...REWARDS to the employees that can wear out the complainers...keep putting them on hold...sell them refurbished as if its new... deny them required service... charge them more when they need it..act like its an unknown problem...on and on... best of luck with the liars
I have been frustrated with Directv owing to their ignorance toward MLB viewing. They automatically renew the following year even though they were not told or given approval to do so. Despite four (4) instructions to STOP the service they continue to plug it into my receiver and bill me. Four times! I am about to inform Chase Carey of this [trying to find her/his name is chaotic].
Despite repeated verbal and written attempts I have still not gotten a running [cumulative] tally showing the [unauthorized] MLB/MLB Extra Innings Service, a total of $55 each month! Now they have the audacity of hanging on another $5 late fee. I continue to pay my monthly authorized fee of $134.05.
They can go to hell. I am moving to DISH, after spending $10, 000 on Directv over several years.
They even had a woman from the Phillipines call me about my account being in arrears! OMG!
Incredible how all the airheads end up at Directv.
unauthorized debit, no notice of contract being generated for replacement receiver
Let me start by saying, I had been a LOOONG time customer of Directv, 12+. yrs. Back in 8/05, I had the company come to my house and put in the local channels. The receiver that I had when they came was from Wal-mart.
I was told by the techs that came to install the local dish, that the box would not work with the 2 seperate dishes, so I needed another one.It would still be the standard receiver, but getting the local channels would generate a 12 month contract. I said I understood... the contract ended in 8/06.
I was also told that no matter where the receiver came from, that they were all leased receivers and property of Directv. I had still been using this same receiver, until the first week of this past March.My tv screen would just go black, then I would get a signal stating "searching for satellite signal" I would get some channels, then no channels, then just the locals, then no locals...then the Direct channels, then no channelsAll the time that this was going on, the skies were clear, no trees in the way, nothing...
I called the tech support and was told to try to turn off, unplug, etc... the receiver. It worked for about 2 days, then the problems started all over again. I called tech support again, trouble- shot over the phone, and was told that the receiver was bad, that I would need another one.I asked were there any "strings" and the tech said that there would only be a $ 19.99 ship/handling fee, nothing else. NO MENTION OF ANY CONTRACT!
The receiver came, no papers to sign in the box. No Contract... we called tech support to get the card activated, and we started to watch tv. Within 2 days, the problems started all over again, but worse. WE called tech support, went through the same steps... and after being told that we would have to pay a service call of $ 80.00 we told them to just disconnect the service.
I have not had to pay for the only 1 service call in the 12+ years for them to come out, I wasn't going to pay then, either... After all, they had always told me that the eauipment was theirs.
Neither of the 2 reps that were spoke to that day, stated anything of a contract. It wasn't until that I notified the woman of disconnect, that she said that she would offer 6 months of Showtime and HBO, 6 months of service protection plan and waive the $ 80.00 service call. I told her that if it took my leaving the company to get a wavier that I had asked for 3 weeks ago, then the company wasn't worth staying with. Still no mention of any contract, or contract breach, nor any penalties. The woman just stated that there would be only an $81.99 + the 2 weeks of programming on a final bill. NO extra fees. This was on 3/21.
On 3/27, I looked @ my online banking statement to check my payroll check, and saw that Directv had taken out $ 469.41 on the 27th. You could say that I was mad. I called the co. and was told that I had breached a contract, to look at the customer agreement. There is nothing in the customer agreement that states that activating a replacement receiver generates a new contract, only that if you change you programming that you can be charged extra fees.
I asked how that they could take this money w/o my authorization and they stated that they can because they had my debit information on file from making previous payments, and that their " beloved customer agreement" stated that they could do so.After 3 weeks, 4 tech reps and numerous hours on the phone, I still was out my money and still had to dump Direct.
Take my advice, BEFORE you pay Directv, or any other company, don't do it on line w/ a debit card. My bank states to me that I might not be able to get my money back, because the ALMIGHTY DIRECTV COMPANY states that I had a contract. I won't know of anything for a couple of months, while the financial institution investigates the transaction I DID NOT Authorize. I have also been told by my bank that giving a company your debit information is like giving them a blank check. Also, if you are with Directv, and are planning to disconnect your service, cancel your debit cards with your bank FIRST and get new ones. The information that you leave w/ the company will no longer be valid. The bank states that if they try to draw out through a credit card or EFT through your check book routing # that these two methods can be stopped, but not debit...I have emailed customer service at Directv, and all of the emails contradict each other, w/ exception of one thing, I most likely will not see any of my money back. Also, I have emailed Chase Carey, the President and CEO, everytime I correspond w/ the customer service dept. The only response I get are the " read reciepts".
DO NOT GET DIRECT TV... THEY ARE CROOKS!
my husband and i got direct tv in 1996 when you paid a fortune to get satellite. we were satisfied for 11 yrs. we were moving into a rental for a few months until our new home was finished so we decided to get cable instead of going thru with satellite. when i called to have the service disconnected i was told it would be a 250.00 cancellation fee, however we were never notified of any such agreement. we have asked for over a year now to see the proof where we agreed to pay the fee. they also are stating that because we had a defective receiver, that was a leased receiver, they were adding another 2 years onto the contract. i am not sure how any company can get away with this. we still have not received any proof of the contract we entered into and needless to say will never get direct tv again and have had many friends get rid of their service also. we have not paid the 250.00 and they are sicking a collection agency on us. i have filed a dispute with the credit bureaus so it will show that direct tv is in the wrong. i am really trying to figure out how a company can get away with this and how we can make it widely known that they do this. when i signed up for my cell phone they specifically told me i had a 2 yr contract and had me sign for it, why isn't the satellite company held to this same standard. they do have the worse customer service i have ever seen also. if anyone has any knowledge of what can be done to make this known and possibly get pressure on direct tv, i would really like to know. i am very upset about this and will not pay them since they are getting rich off of us loyal customers.
scam billing!
I had used Direct TV for at least 2 years. When I decided to relocate from California to Texas, I informed Direct TV that I would need to cancel the service because I was moving and would not need service any longer. A representative called me back and convinced to me to just 'suspend' my service and that when I needed to start the service up again, to give them a call. Well I never called, but I did receive a bill in the mail the second week of March 2008.
So of course I called to clear up any confusion, and I was told that the bill would be credited and that the balance would be zero. However that was not the case. Yes they did credit me 47.66, but still left a balance of 104.00. I called back and asked to speak with a supervisor, and she was very rude, she said that she would not send a payment dispute because she felt that I was responsible for the bill. So, I send an e-mail to try and get the balance cleared up. I receive an e-mail response informing me that the balance was still due and payable, however my information would be sent to management to inform them of my issue with the supervisor.
My whole issue is that they would not take responsibility for their error and are trying to charge me for it. Clearly, why would I call to reinstate service at an address that I no longer live? If I'm living in a home where the owner already has cable tv, why would I call to reinstate? This doesn't make any sense to me, but I guess that Direct TV sees no wrong. Issue is still ongoing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have recently switched to cable, In the event i checked on one of my debit accounts and DirectTv has a charge of $75 pending. This was never authorized over phone or in writing. They stated to me that they have the right to do this, BULL S***. This is credit card FRAUD. I have used this card in the past as a ONE TIME EFT payment, but this doesn't give them the right to charge my account, instead of sending me a remaining bill through the mail this is what they do to people. I was with them for about 5 years, but will NEVER return. My charter cable is better and a lot more reliable.
We are being scammed too, how to deal with these people and YES the supervisors are very rude as are the people who answer unless you are taking their product.
Recently I had to drop DirectTV because of a move to a heavily wooded area.
They WITHOUT PERMISSION WENT INTO MY DEBIT CARD ACCOUNT AND DEDUCTED $172.
They said they had a right to this SCAM.
Shouldn't there be a law somewhere that forbids using an unauthorized deduction from my account?
financial
My complaint is in the way Direct TV does business when you try to cancel their service. When you cancel service they send you boxes to return all of your receivers. After I closed my account they charged my acct. $119.00 until the receivers were received by return mail. I promptly did what they told me to do. I called a week later to see if they had credited my acct. They didn't seem them on my acct. I had to talk with two or three different people to finally make sure they got credited. When I asked them when they would credit the $119.00 back to my acct.- they said it would take 6-8 weeks. (It took them one day to take it out of my acct!) I waited 8 weeks- the money had not been credited back, so I called and asked where my money was, they appologized but made no excuse for the oversight. They said they would put a rush on it and I would receive it in no more than 12 business days. I finally received it after several phone calls and staying after them. I believe this must happen a lot. It seemed like DTV hopes you'll forget about the money they owe you. I will never use them again.
Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com
billing after canceling service!
This Direct TV "Account" was terminated in September 2007 when I moved back to my home in another county in Mississippi. I never received another bill and assumed I was current. Somehow this account was continued without my knowledge and possible moved to another location. I am currently trying to contact CBE Group and/or Direct TV. I will pay their $678.00 blackmail in order to get this off my report. And if you ever see Direct TV on my report again I can assure you it will be fraudulent because I will never deal with them again. Note: I have contacted Direct TV's Costumer Support at phone number [protected] and after a hour they where unable to find my account. Isn't that a joke. They cannot find my account but they can screwup my credit report.
Damage Resulting:
The action of placing this on my credit report has affected my credit score by 70 points. This can possibly have an affect on a property purchase planned for next week. The legal ability for these people to do this is total and outrageously wrong.
After 9yrs.of service with direct tv.Icanceled my account with them.My stations kept going down in number.I also went through 3 seperate DVR's.The day after I cancelled service my DVR return box was on my porch, 2 days later they showed receipt of equip. Now direct tv is wanting to charge me 457.00 for canceling under contract.I know my contract was for one yr. only.I think that my payments that started at 63.00 and worked up to 108.00, plus 9 yrs.of service should get me out from under my 1 yr. contract. The man who installed my dish also made 2 sets of holes in my roof. That is not so bad, but he did not fill the first set of holes he made.Roof repair on a 12-12 roof is not at all cheap. I will go class action if need be. Thanks for the chance to tell this story to someone who will listen to me.Direct tv will not listen.
i terminated my service with DTV. while on vacation and checking mu bank account, noticed my account had been debited close to five hundred dlls. checking with DTV, i was informed that when i returned their equip, i would be credited. i had not received their shipping material. they said Fed Ex would be delivering within the next few days. when asked how long it would take for my credit, verbally and E-mail they said 4-5 working days after equipment was returned. equipment was returned on 7/11. on 7/23 checked with DTV, now they are saying my credit would take 6-8 wks. they are a big bully, seems they are punishing me for terminating service. didn"t take them long to debit my account, but somehow it takes a long time to credit, even when they did not send shipping material on time.
non disclosure of fees
My complaint deals with the non- disclosure of fees and 2 year contract.
While speaking with the customer service rep, setting up the installation time and the program i was selecting, there was no mention of a two year commitment to their service. If i were to quit my service prior to the two year period, i would have to pay a fine. In addition i was not told that the equipment i was receiving was on a lease basis, and the reminder of the lease would be due and payable at the time of disconnect. All of this i would find out at a later date by complaining about their service, or lack thereof, that i was under contract for two years and would have to pay fines and prorated fees for leasing of the equipment.
When the installer came to my house, he seemed to know what he was doing, but spoke very limited english that was very difficult to understand at best, upon compleation of the install, he asked me to sign a paer showing he did install the equipment. Upon trying to get him to explain the system, he just handed me the book stating that his english was not too good.
I signed the paper only to find out later that he was to go over the entire set up with the customer and by sighning, i was agreeing to a two year contract. Once again, i was not explainded to or disclosed to this agreement. I feel that this is fraud!
I had a similar experience...These folks are beyond reprehensible...
scam and fraud!
I called to cancel service. Offered free upgrade to hd... Decided to stay. Installer came... Stated wrong work order... Needed a hd dvr... Work order listed a hd receiver only. Told them never mind... Person on phone said no problem... Will get you the dvr as promised. Installer left... Hd channels did not work... Called to complain... Told it would be 2 weeks... Said no. Sent a bill for $200 (For hd dvr) and $480 for cancellation... (Never agreed, never committed). Billed to my credit card... (Never informed). Disputed transaction... Money refunded... Directv pissed. Sent note to directv telling them to pick up their crap under provisions of the texas 3 day consumer cancel policy... Called bbb... Called ag. Sent email to ellen filipak (Vp of directv customer service)...
Ready to go to court... Cannot wait.
Directv Service went out 10 times in 6 weeks. Cancelled service, wass charged $440. for early cancellation. Directv sent prepaid return tags through USPS. Immediately sent boxes back with USPS says "Picked up and processed by agent". Directv did not get their satellite boxes back and charged an additional $660. for boxes not returned. What is my next step. Directv says they will not accept anything less than the boxes in their possession. I wish that Directv never existed.
DirecTv be needin' to kiss dat ### yo! Dey be chargin' all them cwazy fee joints and no be gettin' nuffin' in retun but da cwazy bill evy momf.
Don't know if you've resolved this yet (I'd hope so!) but I came across this thread as I was researching what "Picked Up and Processed by Agent" actually means and since I've now figured it out, I thought I'd post a response that, even if it's too late to help you, might help someone else. The USPS has a program called Parcel Return Service (PRS) that does just that. It lets customers print out pre-paid return labels and the way it works, basically, is that the company contracts with a logistics company (or has internal staff) act as "Agents" who go down and pick up the return package from the post office, generally in the same city as it was sent from. When the Agent picks up the package, as far as the USPS is concerned, the parcel was delivered and the status of the parcel (in the track and confirm area) is updated to "Picked Up and Processed by Agent"
From YOUR perspective, this means DirecTV did receive the return from you, but probably the Agent screwed up, stole it, or just didn't handle things correctly. Hopefully all this has already come out in the wash for you, but if not (and if you can), go back to the return label because the Agent should be printed clearly and plainly on there along with the Agent's permit number.
Point is, DirecTV shouldn't have charged you the money -- they signed for the parcel from the USPS and therefore did, in fact, take possession of the return. It's of course possible you mailed an empty box -- but if that was the case, they'd have your label and an empty box... which they don't, they just have "we didn't get it" which is untrue on it's face. You should bring a small-claims court suit, plus post this whole story on Twitter and Facebook (I'm not kidding). You'd win the case by default judgement I bet, it's too small potatoes for them to even bother with -- if they even showed up to defend themselves, I'd be surprised.
bait and switch!
In november of 2006 direct tv was promoting a free ipod if we signed up. I thought "this is too good to be true", red flag, red flag! But being the trusting consumers that we were, we signed up. Several months later we received an off the wall brand portable dvd player, which of course wasn't what we signed up for. I want to point out that we never broke the seal to the box. We contacted direct tv who in turn had us call the mystery people that are supposed to supply the free ipod. The first guy told us to keep the dvd player and that they would send out the ipod, which never came.
So we called again and were told by another person to send the dvd back with the enclosed return shipping label, a letter of explanation, and they would then send us the ipod. We sent the dvd player back with the seal still intact and still have not received the ipod. I contacted direct tv customer service today to recant my "bate & switch" story and she told me there was nothing she could do about that. It is now march 18, 2008 and still no ipod.
I would love to hear if anyone else has encountered this same problem with direct tv.
Robert.
Below is a letter that I sent to Direct TV regarding their "bait and switch" policy:
I just finished a telephone conversation with several of your representatives and I am astonished by the lack of customer service your representatives exude. I have had the unfortunate pleasure of dealing with your Alabama call center for the last 30 minutes and if this is how you train your employees to deal with customer concerns your need to re-evaluate your training department.
On November 15, 2007 my wife, Jennifer, transferred our account from California to Tennessee. The representative who established the account offered my wife the premier channels free for 4 months – there was no mention of the NFL Sunday Ticket package for $69.99 each month. This is where the bait and switch comes in and apparently Brandi in your Atlanta office condones this type of behavior as she wanted to argue the point that my wife had agreed to this. If the initial representative had offered this package with something to do with NFR (National Finals Rodeo) or some type of programming along this line she probably would have taken the package, but definitely not football. Neither my wife nor myself watch football except for the occasional college game. This is the reason I know that my wife did not agree to the NFL package.
After speaking to a representative that I did not get the name of, I then spoke to Adam who could not help me. Adam transferred me to Ashley who was able to assist me to a degree, she waived the December billing and canceled the NFL Sunday Ticket programming, but was not able to take care of the November 15th to December 16th billing. Per Ashley this is an agreement you have with the NFL? Ashley then transferred me to Brandi who wanted to argue the point and did not want to let me speak. When I asked to speak to her supervisor she refused. I finally was able to get out of her that the call center manager was Sue and that they were located in Alabama, but she refused to give me any other information or transfer me. She also finally gave me the office of the president, but very reluctantly.
The bottom line is: I want the $69.99 waived for the 11/15/07 to 12/16/07 billing cycle as we never requested this service. At this point it is not a matter of money, but it is a matter of principle as if this is the type of customer service your company condones, it is not a company that I would like to do business with. Up until our move to TN I was very satisfied with Direct TV, but since we have moved here, the installer showed up at 8pm on the second appointment – he missed the first one, and did not leave until midnight. You company did give us a missed appointment credit, but now I have to deal with this situation and customer service that is far below a minimum standard.
Sincerely,
Ron.
My husband took advantage of the "Refer A Friend" promotion. He has since been on the phone at 3 hour intervals (including a call center in Mexico!) to find out why he is not receiving the $10 monthly rebate?!
He was told (a) It was not set up properly, but we cannot fix it for you. He should have talked to so-and-so...but how were we to know that when he called the number on their promotional flyer?
(b) That even though he was talking to customer service (this is Mexico) he could not be transferred to a Supervisor because of their procedures. So, if William could not help him, too bad, no suprevisors are to be bothered?
(c) That even though he called the 800 number provided, you need to talk to (1) new service (2) customer service (3) billing, etc. etc, all at the SAME 800 NUMBER HE ALREADY CALLED?
(d) DirectTV contracts out their service. Initial installing and customer service, so even though they answer the phone as DirectTV, they are NOT DirectTV...and we know this how? By trying to get something corrected that apparently nobody wants to take ownership of. EVERY department transferred him to yet another department, also known as Passing-The-Buck!
(e) He is now being transferred to the "Escalation" department. They are telling him that if their "Activation/New Service department" set it up incorrectly, too bad nothing can be done, even if it is DIRECTTV'S fault!
So, we ask for the Corporate Office phone number, can only get a PO Box number, and we all know what file that goes into...13!
Do we wish that we had read complaints before signing up...of course! Hopefully others reading about the dissatisfied service given to their customers, they will think long and hard before buying into their "Special Offers" programs, or any other new services.
Trust me, this company is good on Offering specials, but short on delivering on them. I mean really, should it take longer to get an answer as it does to give birth?
The "Escalation" department is none other than the other 30 departments we have talked to...totally useless!
Sorry to sound so bitter, but really, can all these complaints be ignored? Apparently, the answer is YES.
That’s not the only time they do bait & switch. When I upgraded to my HDDVR, I was told I needed a new dish, but that the upgrade was free. The tech came and installed my dish, but they charged me a 49.99 relocation fee, which they said was to move and set up the other existing DVR that I *physically* carried to my bedroom upstairs and that *I* programmed myself. I was the one who pointed the dish and programmed the new DVR. They did credit it to me.
The charge was incurred because after the tech came out and installed the dish, I realized I didn’t have two lines run to my bedroom for the existing DVR. I made a call to Direct TV to have them do this, and thus, was charged. However, the tech who installed my dish said I need to have a wall fish and that it would be $60. I called Direct TV with that information to set up the service call, and the rep said well, it’s only $49, so be it. That charge was added to my bill, and I paid it before the second service call happened.
When the tech came back out (a different tech, a different company this time), I was then told it was $120 because it was two floors and that I needed to pay him. When I explained that I was quoted $60 and that I had already paid Direct TV, he gave me a supervisor line to call. The idiot rep tried to tell me that the $52.36 on my recent bill was not for the extra line run charge, but was for pay per views because I had swapped my receiver (sent it back) and kept the card.
The idiot rep didn’t even realize I had kept the entire receiver and relocated it myself to the bedroom. She then asked the tech if there was any evidence of new lines ran.
When I asked her how he would have this information, she said there’s a database he can call up to to find out. I asked her if he would have received this information prior to coming to the call, because he was standing right there in front of me using MY landline to speak to her. She told me that no, he could use his cell phone to call another number.
I asked her how that was going to be possible while he was talking to her on my landline and I was right there in front of me.
Basically about 8 hours later of holding, screaming, sighing, and speaking thousands of foreign languages to figure out what the heck happened here, I realized that you don’t call Direct TV to have custom labor, like wiring a second line, done. You have to call their contracted installer, and you are at the mercy and whim of whatever tech comes out and quotes it.
If you don’t like that price, you can refuse service and make another appointment, but be prepared to wait three months and be given several songs and dances about how the hurricane has put everyone’s installation dates off even if you don’t even live anywhere near where the hurricane hit.
I asked if Direct TV thought that this practice was reasonable. If someone calls up a store, is quoted a price, makes the drive out to the store, and talks to a rep while at the store, and is waiting on this piece of equipment in order for something to work, and is the told at the register that it is double the price, I think most people would feel that is predatory business practices, and leave.
When I suggested to Direct TV that I get the quotes in writing first and decide who I want to install my cable, they asked me if I thought it was reasonable to cut them out of the deal, and I retorted, do you think the extra $60 is going into YOUR pocket?
Yes, I think it’s reasonable when I have someone drilling into my siding, stapling into my drywall and doing something not to electrical code that I DO HAVE a choice in whom I pay and WHAT I pay for that service.
I have had Direct TV since 2000, and in the last three years, I have never seen such customer service gaffes from a company. I explicitly went with this company due to the same stick-it-to-ya practices that cable was engaging in….
Now….I’m not sure I’m going to have satellite service again. What crap - if I ran my business as such, I wouldn’t have customers, and I’d be reported to several governmental agencies and sued out the yin yang.
Unfortunately, the only voice with have here is with our dollars and who we decide to give them to.
Try complaining here: if enough of us do it, maybe they’ll listen:
Senior VP Ellen Filipiak
Direct line (310) 964.6508
DirecTV Corporate Offices
2230 E. Imperial Highway
El Segundo, CA 90245
Attention: Office of the President
Chase Carey President & CEO
John Suranyi President Sales & Service
I completely agree with the lack of proffesionalism that I recieved from this company. We have been customers with them for more than 13 years and have always paid our account on time.
The last times that I have called to speak with someone, I was blantantly called a liar and was treated with total disrepect by several of their representatives. No one would address my problem and extended our "commitment" with out any authorization. When I asked questions from different representatives, I was given completely different answers. When I asked them to produce "paperwork" to substantiate their claims, they told me that this was not possible and there was nothing that I could do and then hung up on me. Also, even though I have ducumentation to prove that I had previous calls to them regarding my issues, they again called me a liar.
I will be taking this company to task for treating me in such a unprofessional manner and urge others to not go with this company for their provider.
Kay
I did some leg work & located their corporate office number which is [protected], try to call them. Explain the issue in a calm manner (don't be ### or angry) & explain why you think it's unfair & see if they will be able to assist you.
Generally that would be the final step with the company to get the charges reversed.
Pablo
awful company!
Everything is great the first year, then after your contract is up, they of course raise your rates, and when you try to cancel, they only give you seven days to get their equipment back to them. They shipped the boxes by fed ex on 3/14, I canceled on 3/12, it's 3/17 I still have not received the boxes, I just told the jerk customer service idiot that there was no way I can get the equipment back to him in seven days, and all he could say was I haven't been charged yet, of course not, it hasn't been seven days yet. I told him flat out I wasn't paying, and he said Alright, then I told him to have a nice evening A-hole.
All their customer service people are rude and have bad attitudes. Do not go with directv. Plus, they don't want their stupid dishes back, only the receivers and remote controls, what am I going to do with their stupid dish.
The complaint has been investigated and resolved to the customer’s satisfaction.
I subscribed to Direct TV on March 29th after my request with Dish Network to reroute my dish wiring through my bedroom window to comply with our condo association's regulations was declined without charges. I got the Preferred Choice package which includes TFC, HBO, STARZ and Showtime for $62 per month for the 1st year and will go up to $72 per month thereafter plus the $6 Protection Plan. I was also in their website during the subscription process and the Preferred Choice package was not shown in the options since I was told it's an international package. I specifically asked (confirmed 3 times) if the Military is included in the package and 3 times I was given a "yes" answer. Concluding the deal I was given a 12PM to 4PM time window that the Direct TV technician will arrive to install everything. I took a half-day off from work to make it happen and 4PM past, no technician. After several follow-ups with Direct TV the technician finally arrived @ 5:50PM. Everything were going smoothly till after the 1st TV was operational, I started to check the channels and found out that the Military channel is not included in the package. I called Direct TV and was told that the Preferred Choice package I subscribed for does not include the Military channel. I reiterated the deal I had on March 29th and the rep I was talking with offered me the missing Military channel but a completely different package altogether. Price went up to $98/month for the 1st year and will increase to $133 thereafter. I called for the complaint @ 9:35PM PST and the technician have not finished installation yet. I was threatened to be penalized $20/month for 48 months, the length of the contract if I will not confirm cancellation at that very moment. I was also charged $25, as a deposit, which I was promised, will be reimbursed to me in my 1st month's bill. Given no choice I had to cancel because the contract I agreed upon on March 29th was completely modified.
Direct TV's deceptive practices to consummate the sale are unacceptable. They will revise the package which will jack up the pricing and the threats you'll be given to give in to their altered offer on the package will make people agree to their terms is unacceptable. I wish to put a stop on this approach of Direct TV and penalize them for continuing to threatened people of penalties despite their deceptive practices. The installation was completed @ 10PM PST, March 31st and I cancelled the service 25 minutes earlier.
The quality of the signal is terrible. If it rains in the slightest amount, I can plan on listening to the radio for the evening.
When I expressed my concern about bad signal in rain to the agent when I purchased the service, I was told that they improved the quality of service and she only had problems in serious weather conditions. What a crock!
When I call and complain, the person at customer service says that loss of signal is normal. They walk me through the normal tests then say that the dish is misaligned. They suggest sending out a service technician. Think there will be a charge? I will ask for assurance that there will be no fee for a service complaint.
Must be nice; no signal you pay. Don't pay, they turn off the service. They turn offthe service, you still pay. WOW!
terrible experience!
For the past 5 months, Costco & Directv have been running a joint promotion. If you sign up for Directv at Costco AND you purchase a 30" or larger HDTV, they'll mail you a $200 Costco Gift Card. In late October, while I was in the Costco store, I signed up for Directv, with a HD Receiver, DVR, etc... In December, 2007, we purchased a 47" Vizio HDTV. I...
Read full complaint and 14 comments
damaged our roof during removal
We were loyal customers for DirectTV (Account Number: [protected]) for 2 years since 2005, and here is what we got from them after we decided to cancel the service.
September 26, 05 we subscribed for Directv services with a commitment of (no cancellation) for 1-year ($5 discount for first 6 months + 3 extra channels for free)
June 20, 05 - Directv technician Mr. Daryl came to install receivers for 2 TVs and satellite dish. The technician expressed concerns that many trees surround our house and the only place to mount the dish is the top of our roof. Daryl never disclosed information that Directv is not responsible for removing the dish, and that we 'own' it.
February 7, 08 - we have had enough with poor tech support from Directv, and decided to cancel the service.
The customer support person Mr. Isaak (ID #[protected]) was not too friendly about it, and insisted that we would have to pay a penalty for canceling Directv service.
February 15, 08 - we decided to apply for help to the Directv online customer support. We asked why we were charged the penalty for canceling, why we still did not have the partial refund, and where was the FedEX box to return the equipment back as requested. We also asked to remove all directv devices from our property including the dish from the roof.
February 16, 08 - Directv representative Warren A. (ID [protected]) replied stating that Directv leases the equipment to us ($4,99 per month), and threatened with more penalties ($965) if we don't return it. In the same email, he also wrote:
The complaint has been investigated and resolved to the customer’s satisfaction.
scam on bundling services
offered contract by cinci bell to switch serv from time warner cable to cincin bell and direct tv-contract prices and promises not kept/direct tv will not honor the contract at all and is charging me over 100 month just for the satellite tv alone-cinci bell has no recourse against them. The contract i signed was bogus. This is going to cost hundreds of dollars to get out of. when I complained direct tv shut off my service. I have no tv now and hundreds of dollars of bills and no way to stop this company-trying to switch back to time warner but just got message that cincinnati bell put a freeze on my phone number. Let's be clear-i am not late on my bill-they just shut my service off. Everyone lies to you and no returns phone calls. They said they can charge whatever they want. And guess what-unless i get an attorney-they can
Yes they do lie. Though my complaint is not with direct Tv. I was promised a rebate when I purchased 2 phones 200.00 dollars for each if I signed a 2 year contract. I filled out the paper work and mailed it in but I am still waiting. Also when I call about my wireless bill being to high the next month my phone bill is 25.00 higher. I too am so fed up with that company. I guess they think they are dealing with a bunch of idiots. Will I am tired of being taken advantage of by these large companies. I hear nothing but bad stuff about them anymore. So I emailed them a letter saying to drop my wireless service due to them not keeping up there end of agreement. They can put a freeze on my number I don`t care. They are not the only phone, internet and wirless company around. I will go else where.
Tired of being sick and tired of there business.
March 27, 2010
On the same page.
Be aware !
Cincinatibell = Bad Company + Bad service + No reply call to consumers
In the end, I am happy to switch Timewarner Bundle instead.
same problem here, its a lie the contract is for 24 months so were stuck wit it for now...SCREW DIRECT TV THEY SUCK
I agree I also got scammed they offered the bundle for 23.99 and then they charged me 72 dollars and change and they said that we should have gotten a coupon that gave me 50 % off the regular price but it had to be received within 60 days of activation to get the offer. I talked with CB and they said that it had no agreement with DTV and I should talk to DTV. I did and they said it was to late the 60 days had elapsed . Well I agree CB has no control over the costs but they sell you the bundle and I also found that the DSl was not yet in my area so I changed for nothing. I asked about their wireless card and their Account Exec. told me it was junk not to buy it because it had no range. They also screwed up my business phones and it took over a month to get the DSl working.
I agree 2oo percent I had the same exact problem with Directv and Cincinnati bell. Cincinnati Bell told based on information posted on their web site that if i switched to their bundled service I would get all the movie channels with the exception of Cinemax for 12 months free, when I recieved my first bill and it only indicated 4months I called Cincinnati Bell with my concern and they basically blew me off and said it was ok, and would automatically change in the system. Well that never happened and when I contacted Directv who sends the bill every month told me this is not the information they have for my account and there was nothing they could do on their end and that I should get in contact with Cincinnati Bell and have them reimburse me. That never happened and now I keep getting the run around. Would not recommend anyone doing business through cincinnati bell for any services they have no control over.
false information
When i originally agreed to sign up for Direct TV there was a promotional advertisement going on now that i've gotten my services installed and i received my billing statement the price that was told to me is not what im being charged i've spoke to two representatives in which one said that I may have been incorerctly billed so she would transfer me to a supervisor whom i spoke to and basically was told whomever initially set up the account gave me wrong information and i was wasting my time because there is nothing he could or would do to correct the false information that was given to me.
I am completely unsatisfied with the way the situation was handled I spoke to three different representatives from Direct TV in which all of them have given me different informaton i fell as though they tell u one thing to get you to sign a contract and then bill u for whatever they want and that is totally unaccetable and i would like to get this matter resolved a.s.a.p.
Direct Tv is very misleading .
When you talk to the sales team and set up your account they dont tell you that in order to get the refferal reward for some one that recomended you you have to set it up before you sign on the instalation. That is also the case for there Rebates. and when I gave them my cridet card information for a one time payment of $19.99 service fee to start it up they billed me for $57.99 a month in advanc and took it direct from my account, They also set it up as a direct with drawl from my account for the rest of the payments .
I contacted customer service and the reply was " You should have read the fine print" and " To bad what it is is what it is "
I'm not done with this yet .
I signed up for direct TV about a year ago I think. I was quoted an amout with several specials offered to me for leaving cable and going to Direct TV. I bought the DVDDR with a discount also. When the installer came to my house, he hooked eveything up. When he was finished he called a representive at direct and she went over the EXACT AGREEMENT that I had agreed to. There was no problem. The next day the channels were not all working, when I called Direct TV I found out that I was now signed into an agreement that cost more and didn't have the package I agreed to. I made several calls, the customer service was very rude, would not help, actually said there was no package even offered that I had agreed to. After the rudeness, no help from the customer service and now I didn't have the package I agreed to, I canceled my service after three days. I then was charged a bill for breaking my contract. NOTE: The contract and service that I never agreed too. Several months later, Direct TV told me if I mailed my DVDDR back my account would be cleared. So I mailed back the DVDDR that I paid for and owned, and now I have a collection agency calling morning, noon, and night. Can you please correct this problem for me. If I have to pay anything, I want my DVDDR mailed back to me, Thomas R. Bergstrom, phone #[protected]
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Spectrum TV
20 reviews
I have been a directv cust for 14 years as well, I just got hd and its great. Frankly I am sick and tired of seeiong all of these complaints on directv. Do any of you work for a business? Are all of your customers happy? I am a manager for a fast food restraunt and I can tell you we get complaints everyday, but I can also assure you that %99 of my customers are happy. Every company is going to have the short falls or technical issues. If you are going to base your opinion to got to a company based on the complaints then you probably shouls stay home and lock your doors and disconnect any services you are currently paying for because I can garentee that company has nore complaints then compliments, its human nature. If we are gettting geat service we are quite but as soon as one thing goes wrong we are screeming and telling everyone. did you know that Diretv has the jd powers assosiate award for the outstanding service multiple years in a row. If you are going to do your research, you might as well complete it. If you are going to Directv becasue you want the best service you can get that is a great choice, remember that directv does not garentee to be the cheapest
Sara