DirecTV’s earns a 2.0-star rating from 10 reviews and 2189 complaints, showing that the majority of subscribers are somewhat dissatisfied with service.
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direct tv customer service sucks!
Direct TV is a mismanaged, horribly run company. If anyone is to search there are hundreds of complains logging the same infractions done by direct TV. Apparently, no one at Direct TV is bothering to take the complains seriously enough to make changes.
For the first month of service we have lost signal 4 times and for days at a time until a service tech as available. They mis-keyed the amount of the check to cover the balance and did nothing to rectify the situation. The original price we were quoted was not what was reflected in our monthly statement. What they do not tell you is that you have to apply for a rebate that takes months to reflect in your bill. This is unethical business practice and would not be tolerated in any other serious business. If direct TV is interested in keeping customers, as well as, obtaining new customers they would be wise to listen to the numerous complaints.
Beware of Direct TV...
misrepresentation of product and price!
I called and ordered a 39.99 plan.As i was going to hang up the phone i this guy yell "i am throughing in ta nfl package for ya"! So i said great! Little did i know i would receive a bill for 90.00.I called direct tv and tried to explain. Every robot in that place had the same answer. Sorry you signed up for the nfl package ha ha. These people want me to pay 545.00 for cancellation. If my order was correct i would not have to cancel it. To make a long story short. The guys out on the street working for direct tv i found pleasant. The sales person i got on the phone was the lion king1 what a piece of trash. Direct tv is to be avoided. Do yourself a favor! Go cable! Don't get pinched!
Something is happening too me right now.
DirectTV is doing the same type of ripping off too me.
When I ordered, I was told that I would get $18.00 off my bill for 12 months.
DirectTV now says, that I'm only eligible for $13.00 for 12 months.
I was also told at time of order, that I would get a $50.00 Visa Giftcard.
I asked about that, and, they blew me off.
I was also told at time of order, that I would get an additional $5.00 off because I use Qwest phone service.
DirectTV Lied again!
I do not have a problem paying anyone for services rendered, as long as the company doesn't lie or cheat to get business.
I think everyone who has had a problem with DirectTV should do as I am going too do, and, that is go directly to the state Attorney General's Office.
stole money from my bank account!
On or about December 21, 2007 I called Directv to start a service in a house that my wife and I had just purchased. The attempted install took place on December 26, 2008. That day I was told that I would need another card for the Tivo that was left here and after that all of the tvs would work. The cost was $20.00. I used my debit card on the installers phone to a customer service rep said they would promptly mail the card. The installer told me that all I would have to do is install the card and everything would work.
I received the card on December 30, 2007. That evening I installed the card and nothing. So I called technical support on the issue. A few hours of reading numbers on the back of the tivo, the card, hitting reset buttons, turning the tivo off for several five minute intervals and speaking to 4 different people, the entire system still did not work!
After several frustrating hours I was then told that the tivo box was still in the original owners name and if I would wait until February 7, 2008 they could get the system in my name and make it work. I called the previous owner on December 31, 2007 and asked him if he would call DirecTV and give them the ok to put the box in my name. He agreed to do so and actually did. On the evening of December 31, 2007 I attempted again to get it to work... NOTHING!
On January 2, 2008 I called and asked customer service if they could just get me a new tivo. Their response was yes, for $95.99 and I could receive in 7 to 10 working days. This was the best that they could do, and still no guarantee that it would wok then.
On January 3, I called to speak to a manager. I was asked why. I gave the reason why and the young lady tried to get me to go through the system of troubleshooting. I told her that I was past that and wanted not even try anymore. She asked me to hold on. Then connected me to the Disconnection Department who immediately tried to sell me a service that I no longer was willing to work with.
I rudely asked to speak to a manager! Once connected and I went through all of the issues with him and told him I was not interested. Then he told me that I had an eighteen month contract and would be charged $340.00 to terminate their service. I asked him, “What service, up to this point I haven’t had any service! I do not want to deal with you anymore!”
On February 1, 2008 DirecTV illegally withdrew $324.35 from my account using my debit card without my permission and without providing me with the first bit of service. Beware!
I was a direct subscriber. I am also a disabled vet on a fixed income. Direct tv removed half of my disability check from my bank account without my knowledge in two withdraws from my bank account leaving me unable to make my house payment without help from my family and only 14 dollars to live on for the month. $432 and $108 were deducted 12-31-2014 and 1-2-2015. As I have been unable to work with direct tv on this matter I will be printing a picture of my bank statement showing how direct tv treats a disabled american vet and also links to the consumer watchdog site where direct tv complaints are extremely prevalent as well as sites showing the class action lawsuits over the early termination fees. I will be distributing this very important consumer warning over the action of direct tv in the hopes that others not fall victim of direct tv's treatment of their customers.
ruined credit!
I had a account with Direct TV but due to the poor customer service I canceled my account > I paid my last bill in full my contract was over so everything should have been over - until I started receiving phone call for a Brenda Gomez and a Brenda Longoria from collection agencies . I noticed I had 2 alerts on my credit report and they were from 2 different collection agencies .Direct TV had placed a Brenda Gomez and a Brenda Longoria in collections with my SS# and Address and Phone#--For months I have been trying to get this issues resolved with no luck-I have disputed this with the 3 credit reporting agencies to no avail because as long as the collection agency has my SS# then it must be mine-I called the collection agency to dispute the issue and they will not talk to me since my name is not Brenda Gomez or Brenda Longoria even though my SS# is the same they tell me to contact Direct TV-I called Direct TV and its the same story they cannot talk to me since my name is not Brenda Gomez-so I called back and said my name was Brenda Gomez they asked for my phone number I gave it to them and they said that that name did not match the phone # so I gave them my real name Brenda Smith and they told me that my account is in good standing with them ,and they could not talk to me concerning Brenda Gomez's account even though Direct TV turned this person over to a collection agency with all my information and it has appeared on my credit report, they said to call the collection agency-I have been going back and forth with Direct TV -CBC National Collections-Trans Union-Equifax and Experian and I have not found 1 person in any of these companies that knew what they where doing- Thanks to the ignorance on Direct TV's behalf I now am hounded all hours of the night by collections and my credit score has dropped .THANKS DIRECT TV-Be very careful before you provide Direct TV with any of your personal information and always check your credit report if you ever had dealings with Direct TV-
DirecTV has sent a bill to the collection agency, they are claiming I terminated the contract early. I terminated the contract with DirecTV for poor service excessive billing and the most pathetic programming in the business.
But the most glaring offense being that you're charged a premium for watching public TV.
They did place a claim on my credit report which I had removed because I could provide proof that I had paid the bill through the bundled service at Qwest.
I would encourage everyone to write your congressmen and senators about DirecTV and their abuses. Just check on the web there are thousands of complaints against DirecTV. As long as I can keep their phony claims off my credit report, I'll continue on answering the occasional phone call from the collection agency and enjoy a few moments of delivering verbal abuse to the caller before I hang up.
You can sue Direct over erroneous information being provided to the credit bureaus.
equipment failure!
I ordered four Direct TV receivers in 2005. In late 2006 I upgraded two of the systems from basic to DVR. The DVR in my basement was simple to install and worked initially. Since installing the DVR's, the basement DVR has failed to function at all, requiring a hard re-set while on the phone with the company (45 minutes minimum to get through the automated answering machine each time) to talk me through the process each time. The system will be out for days at a time before I can free up the hour I know it's going to take me to resolve this problem.
Direct TV tells me that the initial installation was faulty but I"ll have to pay to have a technician come in and correct the problem. I've replaced the DVR in my basement four times so far, have to re-set it (10 minutes each time) every time we want to watch something on it and now, the fourth receiver won't come on at all.
I'm looking at DISH network now and setting myself up to cancel Direct TV, deal with the mess I'm sure that will entail (over-billing, billing for receivers they will tell me they never received back from me, etc.) and re-installation of a service that actually cares to provide service they're paid for.
I just found a unapproved charge of $817.56 from Directv on my credit card and now they are giving me the run around! They are the rudest people to talk to on the phone their customer service skills are horrible! They are a rip-off, scam, fraudulent company! Beware! And I will get my money back, through my credit card company!
unauthorized charges!
I have had DTV since 1999 and never had a issue until now. I moved to S.C. in July 2007 but kept my DTV hooked up in Jersey because I was still going back and forth and because a female who lives with us was still in the Jersey home until we could buy a house out here in S.C., I had kept a balance on the DTV just because I was in know hurry to pay it off since I knew I wasn't moving the service right away. In November we found a house in S.C. that caused us to have to put all our bills on hold for a month so we could come up with the closing costs on the house and I informed the DTV people of this and got an extension, Unfortunately, the house fell through and we paid all our bills then a week after the house fell through we were talked back into the deal for the house and in the middle of January finally closed on the silly thing. Because again we had to put all our bills on hold starting the second week of December until the middle of January I again called DTV and explained this. I had a back payment and the new payment for January and was informed the day I called that my service was to be shut off the following day so knowing there was no way I could pay it I said go ahead shut it off but had explained in detail I intended to re-hook as soon as possible and was assured that when I did they would remove the charge for the reciever and some other charge and all I would owe is the balance and late fees, I said fine. On January 30th my husband got in his E-Mail a notice from DTV stating they were canceling my contract and 3 days later we were short in our account $ 581 and when we called the bank we discovered DTV took the money. I called to complain that this is not what I was told when last I spoke and that I didn't authorize anyone to remove funds from my account at which point I was informed that it was in my contract. I don't think so... I switched to HD in April 2007 and had my Step-Daughters boyfriend hook me up since he was working for them at the time. I just had him confirm I NEVER SIGNED A CONTRACT AND WAS NOT IN ANOTHER 2 YEAR ANYTHING BECAUSE I BOUGHT THE RECEIVER ON MY OWN AT BEST BUY, ALL HE DID WAS CALL AND HAVE ME HOOKED UP TO HD. I fell through the cracks on the deal. if anyone has bought the receiver make sure they DO NOT put you on a 2 year agreement you don't own the reciever because you are "renting" it from them but you do not need to join the 2 year agreement since you bought it yourself and not through the company. We are fighting this of course, we have gone through our bank who will refund our $ 581 then go after DTV for their money. When they try to pull up the 2 year agreement they will finally get it through there thick skulls that I DON'T HAVE ONE, I NEVER SIGNED ANYTHING. We are also considering finding a Lawyer for Criminal charges and Unlawful Withdrawals. Clearly, we will NEVER use these A**holes again!
Maria and to all others,
I tried to find your reply on here Maria so I could answer you but was unable so I am sending this in hopes you will see it and others should read it as well.
To your question Maria, No I Do Not have a fax number for them.
As far as what is happenening with us and our case:
First and most important, I, along with many others on several different DTV Complaint boards have filed with BBB, FTC and FCC and stated our complaints, unfortunately, although I heard back from the FTC they literally filed my complaint away and stated they will hold it for future reference... What that means is they are waiting for more complaints and until they get them mine and everyone else who has complained so far will be "sitting around collecting dust".
If you want these people to do something about DTV ALL OF YOU NEED TO FILE COMPLAINTS! They won't do anything until they get enough. Once they have enough complaints they will investigate and most likely begin a class action suit.
As far as we go, we are not waiting for a class action suit although I am doing all I can to get one started WE ARE GOING AFTER THOSE ###S DIRECTLY.
We wrote them formally, signature required, explaining their mistake and they called us back. We explained to a rather ignorant woman (CC) who literally refused to let us speak to a manager, the situation. She got very upset with my husband who kept trying to explain we were taking this to Small Claims Court unless she could produce a document stating we were FULLY AWARE and SIGNED that we entered into another 2 year agreement when we upgraded and where it states they can charge me $330 for a unit I already bought at Circuit City to complete the upgrade (For $99) and that they may want to reconsider letting this go to court. Of Course "It's in the contract I signed" and she ignored us.
Well we gave them 60 days to resolve this and naturally they did nothing so we are filing charges against them for fraud.
My husband seems to think it will never see court, once their lawyer realizes they have No documentation for the upgrade (all done over the phone NO papers signed) and sees we had No knowledge of being put into another 2 year agreement they will be advised to settle out of court.
We shall see.
I have a written statement from the fellow who hooked me up and called to have the TV turned on with the upgrades and he states he DID NOT inform us we were entering into another 2 year agreement and that HE HIMSELF was unaware we were being entered into another 2 year agreement and that the CC who hooked us up via the phone call NEVER stated to him or INFORMED HIM HE MUST STATE TO US we were entering into another 2 year contract.
I have the reciept from Circuit City along with a written statement from the Main Office VP stating that although they sell the products for DTV and are in an agreement with them they are unaware of agreements between customers and DTV. They are also unaware of any knowledge stating when we buy from them we are automatically entering into a 2 year agreement and that they Do Not practice "warning" potential buyers AS THIS IS A DIRECT TV ISSUE not Circuit City's.
That means they (DTV) Can Not claim when I bought the unit from Circuit City I was automatically entered into a 2 year agreement. If they try to claim that... How could I have known if Circuit City didn't?
I really don't want to settle out of court, I would like to take this all the way and get it into the papers and really make it huge and blown out but I don't think my hubby will let me all he really wants is his fundage back and a little compensation for the headache.
I will keep all who are interessted posted on the outcome when it happens but seriously folks if you want the BBB, FTC and FCC TO GET OFF THEIR BUTTS AND DO SOMETHING ALL OF YOU NEED TO FILE COMPLAINTS WITH THEM. otherwise we are all just a bunch of losers whining to eachother about our woulda, coulda, shouldas...
Later,
Susan.
My DTV HD Receiver kept giving me a message that they were trying to download an update but the progress bar never moved off zero. I called to report this and they had me go thru several steps to see if it would take, but it would not, so I told them to send out a technician, but that it would cost $79.95 because I didn't have their service protection plan. I asked how this could be since it was their equipment and their software they were trying to send that was failing. They just repeated that I didn't have the service protection plan so I would be charged $79.95. I thought, this couldn't be and the woman I was talking to didn't know what she was talking about so I told her not to send out the tech since this was a weekend and I would call during the week when I would get someone who knew what they were talking about. I did call on Monday and related the problem to them. After going thru the same routine to try and clear up the problem they said I would need a technician. So I said OK, because in this case there was no mention of any service charge. He showed up and spent an hour or so along with several phone calls and said he didn't know what the problem was. He left me his personal number and told me to call him directly if it didn't clear up over the weekend. It did not so I called on the personal number and he said they had determined I had an incompatible dish that he would have to replace. He did and everything was working then the bill showed up with a $79.95 service charge. I called DTV and they told me I didn't have the service protection plan therefore I was chargeable. I told them I didn't request any software upgrade and that was the only reason the dish didn't work so how could I be charged as it was their service that was the problem. They kept repeating that I didn't have the service protection plan so that is why I was charged so I asked for a manager. I got transferred to a different person, but it may as well have been the same guy as he repeated the same story. I just don't understand how a company can charge you for a service each month and then when they want to make changes you have to pay if they don't work properly. This doesn't make any sense to me and I would venture a guess that 99.999% of people would agree. Bear this in mind when making any decision about DTV service.
lengthy process to cancel subscription!
At the time that I ordered satellite TV from Direct Star TV, I was talked into accepting the offer of a free month of Sirius Satellite Radio. I say this as I hardly listened to the radio to begin with. Even before I received the equipment, I began receiving email reminders to activate the service. So as soon as I received it, I opened the box and called to activate since the emails stated to "activate today", and otherwise if I didn't activate by December 31, 2007, I would be charged a $50 non-activation fee. Not being familiar with satellite radios, I didn't know that it had to be installed on the vehicle to do this. I thought it was like a GPS unit that could be moved from one vehicle to another. (I went back through my emails -- I overlooked the part of setting it up in the car before activating, which was on the very first email from Sirius). After three weeks after activating it in the second week of Jan and hardly listening to it, I decided to cancel the subscription. During the call, I had to enter my phone # and after 10 mins (I was using my cell phone and could see the timer), I was finally speaking to someone with a Latin American Spanish accent who again asked for my phone #, then my full name spelled out, address, and email address. I had to tell him three times to speak slowly as I was having difficulty understanding what he was saying. It seemed that not listening to it was not enough of a reason to cancel as he kept asking if the equipment or the reception wasn't up to par. Then he said he was transferring my call to have another person confirm the cancelation. When that person finally came on 6 minutes later, I had to again tell him the phone # and other information I had already previously given to the first person. Then I was a little upset when he mentioned that he had just talked to the other person (If the first person confirmed who I was, why go through it again?) and wanted to know if service or reception was the problem, he could fix it. I said no. Then he asked if I wanted an additional free month, then two, and then three. No, no, and no. I just wanted it canceled. He finally gave me my account # (for my record) and stated the reception would end on Feb 12. Thanks, goodbye. The whole process took just shy of 20 mins! During the extensive waiting periods, I was tempted to hang up but knew that this was probably one of the tactics used to have patrons stay on beyond the trial period, and I knew that if I hung up, I would still have to do this again on a later call.
I totally agree! I just sat on the phone for almost 10 minutes on hold to cancel my order when I chose the "Cancel My Subscription" option. I got sick of waiting and figured they'd never pick-up. Then I wondered how long it would take for them to pick up when on hold to renew or lengthen my subscription or in other words - give them money. Sure enough it took less then 30 seconds. Basically what I told the guy was that I wanted my credit card taken out of their system because it was, without my being aware up until now, automatically withdrawing for the payments, which I never agreed too in the first place (oh I'm sure it was somewhere in the fine print with out m knowing, but somehow I doubt I'm alone in this bullcrap). I avoided the "C" word (cancellation) the best I could, telling the guy that I wasn't necassarily canceling the subscription I just was annoyed with Sirius unknowingly wihdrawing from my account and I just wanted the card out of their system. He kept saying he couldn't do that without signing up for a 1 year subscription. What? I told him I'd cross that bridge when I came to it which in reality would have, but now I just want it canceled! I told the guy that before the 3 months was up (lying) I'd do that but for right now I needed to have the credit card taken out of their system. Back and forth, back and forth same bullcrap! Then I started getting pist off and told the guy I don't have to sign up for anything to have MY credit card taken out of their computer's! Well he finally got the point and before I could say anything else the ### patched me through to the goddamn cancelation department, thats RIGHT the same one I had initially waited for 10-15 minutes beforehand! Now I'm pist and I'll never get this crap service again! Now all I have to do is figure out how to cancel it! EVERYONE's gonna here this one and if anyone I know or associate with that plans to get Sirius I'm gonna punch them in the face because as of right now thats what I feel like has happened to me with this Sirius experience (well actually I'll warn everyone except for the guy I sell my Sirius unit to!)
fees and penaltys!
I called DirecTV in October 2007 because they were charging me a $4.99 fee for a service plan on my receiver which I never signed up for or authorized. They had been charging me this fee since December (they just added it to my account). I get my bill automatically deducted each month so I wasn't opening my statement (which I agree was stupid). They originally told me that they could only credit up two months but then when I pressed the issue to the point of mentioning who knows how many peoples accounts they have added this fee to they decided to go ahead and credit the entire amount. I had already been thinking about switching to AT&T so when this happened I decided to make the switch when my contract was up. I asked the representative to see when my contract was up and the representative told me December 11th. The representative even notated on my account that this conversation took place. So I signed up for AT&T to be installed December 6th and planned to cancel my DirecTV account on/around the 11th. When I called to cancel they told that there would be a $67.01 fee because my contract was not up until 2008. The representative did not say that it would not be up for another year and a half or 2008 at any point. When I asked to speak to a supervisor it was greatly discouraged and they kept telling me that there was nobody I could speak to that could do anything to help me. The final person I talked to regarding this issue told me that it doesn't matter what the representative told me it was my responsibility to know when my contract was up. Originally I was not trying to get out of my contract but just get through it. I took the steps to call and find out when my contract was up but even though they gave me the wrong information DirecTV still would not only not let me out of my contract but would not even meet me partial way to come to a compromise because of the miscommunication. The supervisor actually told me because they had credited my account for the $4.99 fee that they had already done enough for me (this is the same fee they never should have charged me) and there was nothing else he could do. So I set my account up for cancellation and paid the cancellation fee.
DirecTV then sent me two boxes in the mail to mail my receivers back. The boxes did not come with any due by date and my statement did not have a due by date on it. So after a month DirecTV charged a $319.35 fee to my Visa card. I wasn't overly upset about this because it had been a month. So I called DirecTV to make sure that when I sent the boxes back I would see the credit to my card and the woman assured me that I could still return them and get my money back. I sent them back to DirecTv on 1-29-8. I did not see a credit to my visa card as of 2-5-08 so I called to make sure that they had received them. The representative said they had and that they credited my direcTV account. I asked her why they would credit my DirecTV account when I had closed it and why the money didn't go back onto the card they had charged. She said that it always goes back to the account but I could request to have a check sent to me but it would take 6-8 weeks. Now this makes me mad they can charge my card without any warning but they can't put the money back onto my card that they charged. This does not make sense to me. This seems like a very wrong business practice and they should be required to return the money however it was taken out. She told me that there was nothing that she could do. So I asked to speak to a Supervisor again. I waited on hold for about 10 minutes (which isn't that bad, could have been worse) and then she came back on and said they could do a Urgent Refund Request which would credit the money back to my card but could take up to 8 days. I told her that was fine and to go ahead and process the request.
I am submitting this letter because everything is extremely shady with this company from charging my account with out approval, to not standing behind what their representatives, and then telling me there is not way to put the money back on my card and then coming back with this Urgent Refund Request. DirecTv should be investigated for how many accounts they have added that fee to without approval.
Thank you for your time.
Sincerly,
Kristen Eppler.
I was a direct subscriber. I am also a disabled vet on a fixed income. Direct tv removed half of my disability check from my bank account without my knowledge in two withdraws from my bank account leaving me unable to make my house payment without help from my family and only 14 dollars to live on for the month. $432 and $108 were deducted 12-31-2014 and 1-2-2015. As I have been unable to work with direct tv on this matter I will be printing a picture of my bank statement showing how direct tv treats a disabled american vet and also links to the consumer watchdog site where direct tv complaints are extremely prevalent as well as sites showing the class action lawsuits over the early termination fees. I will be distributing this very important consumer warning over the action of direct tv in the hopes that others not fall victim of direct tv's treatment of their customers.
installer didn't show!
Directv contracted with Ironwood to install and update current satellite equipment. They had scheduled the service for a time between 12 noon and 4pm, today, Feb4, 2008. They never showed up. I waited in the garage with the door raised so that I would be sure to see them. If they came by, they would have to park in front of the open garage door. When I called Directv, their notes said, "4:30pm. Customer not home".
i have been waiting for 2 days for them to upgrade a box, and the time keeps getting later, so i have been on hold for over 45 min. to talk to a supervisor, they also left a note that i was not home, i have been home for 2 days waiting for this guy to come and install this stupid box...i wonder what dish network has to offer. there customer service has to be better.
false charge om my credit card!
I signed up on a 12 month and after my 13th month was up I canceled, now there saying it was a 24 month, but they did not tell me that till after they charged a late cancellation fee, they charged on my credit card without me knowing, my papers show 12 month, not 24. Directv is a rip off, I was never late paying my bill, and I don't charge on anybody else credit card, I WOULD GO TO JAIL, its not right for directv to charge on my credit card.
This is sooo like DirecTv. I am having issues with them as well. Hours upon hours on the phone, dealing with possibly the worst customer service available to mankind. Their Customer Agreement is terrible, their misrepresentation of their products is beyond comprehension.
that is what small claims court is for. you get your money back, and they dont get to use their high price lawyers at all.
terrible experience!
Find me a directv installer whose paycheck hasn't randomly been butchered (Aka, "charged back") without any explanation and i'll show you a phantom. They don"t exist! Imagine working 7 days a week sometimes 16 hours a day (Because folks will obviously die it they don't have tv and will take their complaint to the highest level if someone isn't at their house at 9:00 p. M. - cuz that's the only time they can be home... Ever); your work is labor intensive (Installers must have a 40' ladder) and potentially life-threatening (Electrocution, falls from ladders and/or roofs, dog attacks, etc.). After waiting up to four weeks for a paycheck, it arrives with hundreds, sometimes thousands of dollars deducted from it. No explanation. No warning. You've just donated three weeks of your time to rupert murdoch! How long would you continue working for that company?
Here's what most folks don't know. If you call directv with a complaint or question about your programming, billing/charges, equipment, etc., things completely unrelated to the actual installation, they charge back the installer. These charges are completely random, ranging anywhere from $75 to $150 or more. If you cancel your service before the contract expires, guess who they charge? They charge you for early termination and the installer. Directv has certainly devised the perfect profit plan!
And you wonder why there seems to be a shortage of qualified technicians/installers. Only a complete # would continue to work for a company that may or may not pay them. And to all the crazy customers out there (You know who you are)... When your installer is finishing up your custom installation (Which, by the way, the directv sales rep assured would be performed completely free of charge) that took over three hours and now he's late for his next scheduled appointment, just remember this... You got if for free and he did it for free.
verbal contracts!
I signed up for DirecTv in August of 2006. I was told on the phone that I would have a one year contract and that I would own all of the equipment at the end of the contract. I have had their "works when it wants" service for one year and 5 months, and I still don't own the receivers. I called DirecTV and they told me that I received a copy of the contract, with my first bill, stating that the receivers are lease only, and I never received anything but the bill every month. I was also informed that I have an 18 month agreement, not a year, like I was told when I ordered the service. My 18 month contract should be up this month, but according to DirecTV, it's not up until April, because I added another receiver, which I owned. According to them, adding a receiver that I owned, was upgrading. I was told that if I wanted to keep the receivers, that I have had for almost a year and a half, I would have to pay $150.00 for each one. I am also getting charged for a receiver that I got from my mother, which was paid off. I have never received or signed a contract with them, but they claim that I made a verbal contract when I ordered the service. I have contacted them, and I received an e-mail back pretty much telling me too bad and deal with it. I was told that just before I got my service in August 2006, they changed their policy and made it so that you could only lease the receivers. You could own them, only if you paid $150.00 per receiver. I called them two days ago and all of a sudden their policy changed back to owning and not leasing. So, for a just a year, you had to either lease them or pay for them. I have contacted the Better Business Bureau and my attorney regarding the matter. I have played my last game with DirecTV. All of their employees are incompetent, including the supervisors. I am telling everyone that I know not to take Directv. Their service sucks, when it actually comes in. If my husband farts too loud, I get a black screen on the TV. THAT IS ABSOLUTELY RIDICULOUS! I don't understand why there isn't a class action suit against them. If there was, I would be in on it, in a heartbeat.
Totally agree on their policy changes being unfair business practices and their verbal agreements not their contract agreements mean anything because they can change them at any time without notifying their customers of those changes. They do suck...they are not honest, nor are they of any moral standard. I will be first on a class action suit against these people, every last one of them.
early cancellation fee!
I ordered Direct TV service on October 30, 2007. The salesman lied to me when he said the cost of the hd dvr (about $200) would be given back to me in the form of a rebate once the service was activated. When I found out this was not true, and after a poor installation experience, I decided to cancel the entire service, within my 3 days right of rescission.
After 2 different billing problems that my credit card company helped get reversed, I received a bill for about $200, almost two months after canceling the service. I had no idea what it was about, turns out they bill you for the initial hddvr, even though it was RETURNED TO THEM, IN THEIR BOX, WHICH THEY PROVIDED. So, here is a company that charges you for something you don't have, and have returned it in a timely manner. Where do they get off doing something like that?
This is the worst customer experience (besides xm radio) that I have ever witnessed.
A resolution dispute specialist promised to call me back, never did. Just a horrible experience, and I hope no one orders direct tv again, hope they go out of business.
I had a major problem with the Qwuest PHONE INTERNETT BUNDLE. after having sow many problems I wanted to cancel services 13 days into this Direct TV said to bad there is a $260 cancellation charge. I read the terms of the contract nowhere does it say anything about 3 days. The CUSTOMER SERVICE REP ( YEAH RIGHT) stated that that information comes 5 days after your service starts How conveniant. I will never sign anything again. When i told the intstaller I just had Eye surgery and couldnt read what I was signing he said that it is an agreement that if I cancel service I must return equipment,That sounded resonable to me. I will be locating him personally...SCAMMED if you have a problem with them they dont want to help at all. I will call the every day with problems until they cancel ME.
false promises!
I had Direct TV for 6 years, 3 month ago started getting bad reception, called them a few times, gave me several instruction to disconnect and connect receiver box, that did not work, called again they gave me same instructions, finally, I told them they need to send a tech to check dish and box, they said will charge me for it. I told them I should not pay for that since I have been their customer for 6 years, the rep was very rude and told me no you have to pay, my reply to her was, you are not the only satellite network in town, I can cancel Direct TV, and get a different service, she told me go ahead and cancel then, I will connect you to the cancellation Department. I hung up, went online checked dish network, found I can get more channels for less money per month, also they will connect 2 TV's to two boxes for free, also there will be no monthly charge for the second box, and will give me a $50 visas card to spend as I please, I scheduled the installation for dish network and called Direct TV to cancel my service, they asked why, I told them, the reason, also explained the offer I have for Dish network, and how their rep was rude, she apologized, and said do not cancel Direct TV, we will come check your system for free, give you a free 2nd box at no monthly charge for the box and we will take $10 off your monthly bill for the next 12 month. I agreed not to cancel my service, and called dish network to cancel the installation.
Little that I know, I get my bill for the month and it turned out to be $9 more than my regular monthly bill. I called, to ask them to explain to me why my bill was higher by $9 and not lower by $10, as I was promised, they told me they did not adjust the bill for this month but next month the $10 discount will take effect, but they will have to charge me a monthly fee for the second box, needless to say I went round and round trying to explain what I was promised, but to no avail, I spoke with a supervisor, she went on telling me the same exact thing as the other person, I asked to talk to he supervisor she said let me check the Dish network offer, explain the situation to my supervisor, and she will get back with you within 24 to 72 hours, I still believed these people, of course no one called, 5 days later, I called Direct TV back, I got the same answers same run around, and they told me they were sorry, the client retention person offered me a free 2nd box with no additional monthly charge but they cannot honor that and to go online and check their rates and policies, I explained to her that the online policy does not apply to me since they made a special offer to me so I will not cancel my service she said the rep made an offer that cannot be honored. I asked to speak to higher ranked manager, she said one was not available and if I want I can write to the office of the president of Direct TV Incorporated, P.O. Box 6550 greenwood village, Colorado [protected]. so may be any one that has a complaint can write to that address, I did not check it for validity, it could be the wrong info again. Needless to say every time I called I was kept waiting online for 25 to 35 minutes, their customer service is very inferior, they reps do not listen to you very well, and keep repeating what they say over and over, some of them can even be rude.
I had a box replaced because the other one stopped working and had a error code, after spending a lonnnnggggg time on the phone with someone at Direct TV, I was told I needed a new box, fair enough I thought my new box was on its way... When I hooked up my new box I found it to have a very loud fan running constantly so loud I had to turn up my TV.
The next day I called Direct TV to complain about the noise from the box and was told we do not replace boxes because they are loud. Then the box stops working because it over heats because... yes you guessed it! The fan didn't work! When I called the customer care line (if you can call it that) JOKE! I was told I would have to pay $49.99 to replace the broken box, but i told her, I called about the noisy box and was told they don't replace them because they are loud the box was a refurbished box when I got the thing it wasent even new now I have to pay for it. When I asked to speak to a customer care representative I was told there was a automatic 10min wait time. So I waited on hold for 40 mins only to be told that there were no supervisors to take my call, I asked that a supervisor call me back and was told they don't call people back. And all I kept hearing from the person on the other end of the phone was, well you can pay $49.99 and we will be happy to ship one to you.
Now my other box doesn't work it has a error code of 771? And they want to charge me for a service person to come out and look at the box. I will cancel my contract with Direct TV and hope other people read the reviews for this company because the majority of complaints are bad ones. Direct TV should be ashamed and I hope they go out of business...
I watched nickalodeon for 17 years and I don't want to quit watching it but the two company's were fighting mtc and nick were. Its just that its so sad we have no nickalodeon now trim that my whole life is insideout
All the comments on this blog are the result of not reading what was offered or not wanting to pay the small service charge to cover repairs when needed. It's called cheep or stupid. I get Direct tv and have enjoyed the best reception and service of any company in the tv business. Your writers are [censor]s who want to get something for nothing.
I 've had DirecTV since 2002, haven't had any problems with the tech support yet, but don't you people know, you are not talking to anyone in the US when you are looking for Tech support. Ever see the commercial where the CSR is a guy with a russian accent and says ' Hello, my name is Betty...' You are talking to people in India or South America. Plus anyone knows when dealing with a dish mounted on your house vs. a cable, the cable isn't likely to be interrupted by weather.
I have also had a horrendous experience lately with Direct Tv. We recently switched so that we could get NFL Sunday Ticket and just yesterday turned on a game only to find that we do not have NBC, ABC, CBS, Fox etc. We don't get BASIC cable! And the reps informed us when we called that it's not available to us. Basic local cable is not available to us. They showed zero empathy, were not at all helpful and actually advised us to go to Radio Shack and buy rabbit ears if we want to watch anything on those channels. After spending hours on the phone with them, someone told my husband that they used to be able to just give a nearby city's local channels and that at one point he actually had a customer move across country and they allowed him to watch Texas local channels in NY - but at this time, they can't give us any local channels whatsoever from anywhere and we're just out of luck. Disgusting.
Not only that, but the installation guys cut our internet lines so we had to pay the other company to re-install them and when we called in with our referral to get our $100 off, they said to call back the next day with the exact account number and the next day they told us it was too late to get the referral discount. They are just dishonest people with horrible customer service.
I am also a Direct TV customer and I was not going to even posts my experience with them or their "affiliates" on this site. I was just going to get in-touch which their CEO as well as the Better Business Bureau but the last comment made me feel obligated to do so. First let me start by saying I'm glad you've been a customer with them for "ten years" and it has worked for you BUT everyone OBVIOUSLY isnt having the same experience. Secondly I have never gone to this extent to complain about anything in my ENTIRE life BUT this is NECESSARY because the damage has already been done to me so if I can save the next customer from being exposed to the level of DISRESPECT as well as the LIES I have endured I feel obligated to do so. What was done was Immoral and Unethical.
My issues started on the day I set up my service July6th with a rep named Rodney. I ended my contract with Comcast early because I was looking for a package that was more suitable for my home. I went to Direct Tv's website and found a package that sounded like what I was looking for. I called the Direct Tv number and spoke with Rodney and he told me what the "package" or "bundle" consisted of and what that would cost. After he explained the bundle I asked "SPECIFIC" questions so that I could confirm what the package consisted of before agreeing to the contract. He never spoke of ANY rebates that needed to be completed before the installation. I have later been informed after my installation by Kelsey that this rebate is what allows the price to be the price I was quoted over the phone. I was also informed on my installation date that the price does not include internet which is what I was told. I would like to clarify that I later found out this Rodney does not work directly for Direct TV he works for a retailer that is affiliated with Direct TV which doesn't change the fact that I was lied to in order to get into a contract I didnt agree to, and Direct Tv IS responsible because they AUTHORIZED that person to represent their company. If "their" retailer gave INCORRECT information then it is the job of Direct Tv to try and resolve the situation!
My next problem
My installation date was set for July13 from 8a.m-12p.m once the date was set I altered my schedule so that I could be home for the installation. I called during my scheduled time to check on the status of my installation and was told that the tech had already tried to contact me. I was baffled by that response, it turns out Rodney did not add my alternate phone number down even though I advised he do that several times. Once the tech called my work phone and got no response he left. I was told he would be coming back and would call me in 20mins by numerous reps, Supervisors, as well as the local office. I was told at 10p.m on the 13th by a supervisor Lacrisha that my installation would deinitley come on the 14th because my issue has been escalated. I explained how important it was for me to have an idea what day they were coming so I could adjust my schedule and he guaranteed me the tech would come the following day. I was scheduled to fly out for a 4 day Conference on the 12th and decided to postpone it until the 14th, THAT WILL NEVER HAPPEN AGAIN I changed my flight three times because of Direct TV. On the 13th, and 14th I was promised the tech was coming to do the installation and that did not happen. I had to speak to OVER 20 rep's in those two days including Supervisors that each promised me "the tech is DEFINITLEY coming today, and he will call in 20mins" I received no call from the technician until the 16th. After being promised our installation would be completed on the 14th I called and spoke to a few more reps that promised me he would come out. I was eventually transferred to a Supervisor by the name of Sam that informed me "we dont have the HD DVR box you requested instock so your installation will have to be rescheduled". I missed my conference because of this mess, I informed the Reps of my frustration i was told I should have scheduled my installation for a more convenient time which was infuriating. If I need my installation done should I clear my schedule for the day I was promised as well as three days after?
Once my installation was completed the Lies I were told began to unfold! I have been on the phone with them everyday since the 13th trying to get this cleared up. Each rep gives me new information in which I "agreed" to without even being aware of them. I have just recently been informed that I only had 24hrs from my installation to cancel and I was told the day before I had 15 days. The reason I didnt cancel when the supervisor Elizabeth told me 15 days is because she promised me I was going to get my first month's bill free for the inconvenience as well as HBO and CINEMAX free for three months. I told her that would be okay BUT my problem extends past the next three months so if she could have her manager Alan give me a call since he wasnt availible at the time. I was hoping to come to a reasonable agreement. That call has not been received even though he was to call that day.
I called yesterday to ask a question about "how the on demand works" and found out I was lied to once again. This rep "Carlos" didnt see everything Elizabeth promised the day before in the notes so I asked to be transferred to his Supervisor by the name of Ceasar. When I tried to explain what was promised to me the day he became irate. He wouldn't let me speak, he kept putting me on hold in the middle of my sentences and so much more, our conversation turned into a yelling match because he was extremly rude. I asked him to transfer me to his manager and he put me on the phone with a "Carlos" who was unable to assist me. This experience has been a Nightmare. All I wanted was a package that suited our home better. Now I'm either stuck without Cable for how ever long it takes to get someone new in here if I do this I need to rearrange my schedule which means the loss of money as well as pay the penalties for cancelling the account or stay with them in a contract I would have NEVER agreed to.
Well, Y'all sound like a bunch of spoiled rotten idiots. Ever since the Apartment complex I was living at took down the master antenna, we had a choice of either cable or satelite T.V. I tried both Warner cable & Dish network. They both turned me down because of my bad credit. I'd been a victim of Identity Theft & my credit has been destroyed. I went with DirecTV. They didn't mind about my credit. I got the satelite antenna & 2 receivers installed the next day. All has been working GREAT for more than 10 years. And I moved 3 times since then. Last year, when one of my receiver's was acting up, they told me I was due for a free upgrade, since I'd been a loyal customer. I'm now enjoying having the latest DVR & fancy RF remote with a lot other benefits. Ever once in a while they give me 3 months, free of charge, Showtime or HBO or all of the premium channels, just for being a loyal customer. I've been very happy with DirecTV for over TEN YEARS.
Oh, Yes, sometimes there can be problems with the system, but they're always an easy fix IF YOU CAN BE PATIENT while the system get's re-booted. With cable, if a car runs into a telephone pole, carrying the cable, it can be 3 or more days before you get TV service. Besides all that, I have friends who went with Dish Network & are always complaining they don't have the service I have with DirecTV.
Also, Y'all got to understand that a lot of customer service people are not with who-ever you're complaing about.
They're just a service & can be irritated by idiots, TOO! Y'all need to grow up & be patient!
Just unplug the receiver, pull out the card & wait 2 minutes. Plug it back in & put the card back in, when prompted to & all will work well, again. And if it doesn't, just call the correct number & they can re-boot the system by satelite. And don't forget, high winds, big birds, owls or vandals can mess with your antenna, too.
I came home from a weekend out and it had stormed over the weekend so when i got home i had no service.. i called direct tv and they said it was in my dish or a swich installed in the lines.. they said they could have some body come check it for a $50.00 service fee... So they tell me no matter the fact i rent their junk the dish, wires, and switches are mine...what kinda crap is this? anything to make a dollar... and they will fix their shabby install at same time for the fee...i think ill deal with the wires hanging and boxes allover... ill never send noone to direct tv... the customer reps are lousy and their service really suxxxxxx...
Be careful of being one thing and being delivered another. DIRECT TV Claims to have you for 2 year extention just by changing from regular to HD. So every time you call for something your extend for another 2 years.
DO NOT USE THIS COMPANY
I could tell about 50 unhappy Direct TV stories, but one of the best is when the tech said the snow was blocking the signal and I should clear it. It's the dead of winter and I explained it was close to the roof and not accessible. There was no snow on it or near it, we lost that signal everytime it rained or even light snow. I'm sure I am on the employee training video on how to deal with an unhappy customer!
overcharging!
In August of 2007, we began experiencing problems with DirecTV’s service and equipment. A DirecTV representative instructed us to go through several procedures and discovered that the receiver was bad. She said she would ship a new one at ‘no charge.’ Once the new receiver was installed, we still experienced problems. Next, the DirecTV representative dispatched a repairman to resolve the problems. Again, the DirecTV representative insisted there would be no charge for a service call.
On the next DirecTV bill there were charges for the new receiver, shipping and the service call. After many phone calls the bill was down but still not right and no one would honor the ‘no charge’ agreement all of the DirecTV representatives had stated would take place. Needless to say, after countless phone calls, arguing with so many DirecTV representatives to no avail, we chose to cancel the DirecTV service.
It took even more countless phone calls (being told the return box was shipped; oh, no it wasn’t; yes it was…etc.) and 3-4 weeks later, DirecTV managed to send a return box for the receiver, remote and card. We returned their equipment the next day, in a timely manner.
This nightmare grew even worse. Our bill is now $147.86 and for what... canceling the DirecTV service? According to DirecTV representatives, we are ‘new customers’, i.e.: once we activate a new card we are ‘automatically’ agreeing to a NEW contract. Never once did any DirecTV representative tell us this, is stated it in any of DirecTV’s printed material or on their web site. The real kicker is, (1) we have been DirecTV faithful customers for approximately five years so this isn’t a ‘NEW’ service; (2) we have never signed or verbally agreed to any contract and (3) never once has any of DirecTV representatives implied or stated by activating the new receiver and/or a new card would we be agreeing to a new contract.
It is our firm belief that we are not under any actual or implied contract with DirecTV, we have returned all of the DirecTV equipment, have paid in full all monies owed DirecTV and having been a customer in good standing for many years we are under no obligation or contract (implied or otherwise) to pay the $147.86 for canceling the DirecTV service.
After all of the aggravation, etc., they are threatening to ruin our credit rating by placing the bill with a collection agency.
I had the same problem! Not counting the false advertisment of the $99.00 bundles package that was a big laugh. Oh, don't forget that if you look online at your statement it shows a lesser total than paper statement, but when you pay online the lesser amount the slap a late fee on you. Sound like a creditible company, uh!
scam and fraud!
If anyone in the Volusia County FL area wishes to start a class action lawsuit against Direct TV I am in with you all the way. Otherwise I wish to start the ball rolling as Direct TV has taken 366 dollars from my checking account in 3 months (June 07, November 07, Jan 08). The last takeout was interesting the other day (Saturday) I was cleansing my e-mail accounts and I saw the message on Wednesday Jan 16th that my phone call to pay $144.38 has cleared. For everyone who wants to play detective here is a question: How can I use my cell phone on January 16th when it's 5 miles away from my reach? Why? It was in my home and I was in the local hospital for 10 days starting January 8th. Also I allege 3 counts of fraud against Direct TV as they are reporting me to a collection agency and taking money from my account.
Just forgot an item in my review - President of Direct TV customer service is Joe Peterson Charlotte NC. How do I know go to Direct TV website, clink link About Them, then pretend you are interested in a job there, the head officers will appear.
Everyone swamp his mailbox with complaints
DirecTV also sells through a company called BulkTV. I suspect that they are the same people.
My wife and I have been customers since 09 and our contract will be done 10/17/2011, We are happy you have no idea but; they are the only ones who offer a full football game so my husband can watch his NY JETS in NC. They charge too much every month it is never consistant started @ $65 a month and then ended @ $160.20
Direct TV is taking advantage of people. They are suing people for thousands of dollars. Everyone should contact BB and tell all their friends. All they care about is the bottome dollar
ok heres my delima i agree with tons of you above it is a scam and a fraud!direct tv, my service has been on suspension i got my place done had a guy from direct tv come out sep. 17th hook up a dish at my new home found out the 15th ocober amy acc. was past due 120$ they diconnected my service, i call and ask why, am told because of my past due amount by one girl, my services wern't suspended by another couldnt speak mexican with the other and finally, finally asked a i thought a logical person how does this happen ? i was told from my bill on oct 8th dam satelite didnt get hooked up till the 17th ! then all of a sudden the bill is reduced from 120 to 40 because of a credit in august i didnt have service in august was still living in a home with out power [censored]es!asked them how do u get a bill or a credit when u dont have service? yes i started getn pissy with em who dont then am told am going to get billed on my credit card for the recievers and dish i told them pick em up u can have em am done with you @#$%@s! was told had to pay to have satelite removed why? because i caught them being theives and am refusing to pay them now they want to threatn me? why should a person have to pat a past due balance when u never had one? #1 why do you lose service before your first bill#2 and who t f@#$ do theese people think they are econemy must be gettin to them now huh?
I too am a disgruntled fan of Direct T.V. All though I didn't get charged a disconnect fee, as I quit when contract was over, but the reason I quit was the fraudulent actions I experienced with them. Las year I was contacted by a sales rep congratulating me on being such a good customer offering me a trial for NFL for only a $5 extra charge each month. I aske dif any more hiddedn charges and they said no just $5 extra for 3 months and then I could cancel by 12/31/09. I accepted this trial and cancelled previous to 12/31/10. Then my Feb '10 bill arived for over $300. I called and inquired about this charge and they told me it was the balance owed for NFL live. I said no way and I wouldn't pay and I didn't. They called and inquired and I told them why. About the same time I bought a new flat screen and preceded on installing with the original box I rec'd from them but never could ge a good clear HD pic. Went back to BEST Buy where I purchased tv and was told I needed this special upgraded box to recieve HD, so I did and rec'd a bill with a charge of $10 charge for rental of box. I called and was told that the $100 I spent on the box at Best Buy was a lease price I had to pay along with $10 rental a month and would receive refund on cancellation of service I recently cancelled for increase of monthly base price rising from original contrac of $49 a month to at the time of cancellation $75. When I called and inquired about when I sent box (that I bought) back would I still be gegting refund for box. Talked with cust serv. today and they said box is theirs, no refund dueand thats the way it is. CROOKS
This is my story about Direct TV. I shut down my service for six months because of moving for Indiana to Tennessee. I gave my new address to Direct TV when shutting down my service.
I could not have Direct TV in the house I am renting. The landlord said no, because the house was wired for cable TV.
I forgot all about Direct TV, because I was on Comcast. I never received anything from Direct TV. They had my Tennessee address before, I moved here.
I have lived here for over a year, when my youngest son ask me if I had Direct TV. I said not anymore. He had a bill from them. He mailed it to me. I called Direct TV and told them I could not have their service because of my landlord not wanting it in the house I was renting.
I was told I would receive boxes to send their equipment back to them. I was told I owed $199.51. I paid that amount and returned the equipment to them. This was August of 2009.
It is now September 2010. My main credit card company sent me a statement that they were reducing the amount of credit on their card by half. I was told I could get a free copy of my credit report and see if there were mistakes on it, because this was their source of information for reducing my credit.
I got my free credit report and found two mistakes. 1. I have never live in Staunton, IN. and 2. I had a collection company representing Direct TV for a past due amount of $296.90. I told the credit reporting company about both mistakes and they would correct them if my claim was correct. I received a letter for the credit reporting company that all mistakes had been corrected.
The last part of September 2010 I receive a telephone call form this collection agency. They tell me I owe Direct TV $296.90. I told them no I had paid Direct TV in full. I was told to write a letter of disputing this bill.
I am writing a letter to Direct TV also disputing their claim of $296.90. I was the one that called them to handle my account so I could pay it. I did just that. I heard nor receive any type of contact from Direct TV for over a year. I had never received any contact from the collection agency until September of this year 2010.
I thought there was a time limit for notifying a person of a debt.
hello
I have been with Direct Tv for a year and have been dealing with nothing but B.S. since. Let me tell you my story.
First they put dish screwed into roof which has been leaking for over a year.
I jumped through all the hoops they asked me too so I could get the roof fixed.
To date no such thing has happened now the two reps. I have been talking with don't answer my calls.
It's moonsoon season and it's now leaking onto carpet and it will be no good soon..
If I had the money or a husband that was in good health we would just do the repairs.
My husband is disabled and just this last week has had heart surgery and a broken ribt in and out of the E.R. and hospitals.
As soon as my contract is up I will not ever use this company plus I tell everyone I know my story to hopefully keep them for doing bussiness with this sorry careless company.
Whats sad is we are all hard working people who only want to watch a little t.v. and get screwed by this big company who workers give us [censor] when we call for any reason and then they don't respect us enough to fix their screw ups. But by God when it comes to the bill being paid they are on it.
Tell all your friends and family stay away from this company they don't keep tp their words and are very rude and just screw you.
dawn G.
After having DirectTv for years I had to cancel service as my new landlord would not allow a dish. I called DTV to cancel, gave them the new address, etc. They said they would send a FedEx box so I could return the equipment. One month later, still not box - then I noticed that a $160 termination fee was taken out of my account, but to top it all off - a week later they took $720 out of my account for non-return of the boxes. I was on the phone for over an hour and finally got a supervisor who told me they sent the boxes to the old address and would resend to my new address. I received the box and immediately sent the equipment back to them This supervisor said they would refund the money to my account within 72 hours of when they received the equipment. Still haven't received the money - I called them again today and got another run-around. Now they are only returning approximately $400 and are charging me for a month that I did not have service. They said the monies are returned to them in 72 hours and to me in 6-8 WEEKS. Where did they send the money if it had to be returned to them? I asked why they were holding my money hostage for 6-8 weeks and they said it was so they could make sure I am getting the correct amount of money back - I could use an abacus and figure it out more quickly. WHAT A RIPOFF. I'm going to contact the FAA next and BBB.
DIRECT TV DISCRIMINATES ALSO AGAINST ANY PARTNERSHIP YOU'VE HAD WITH OTHERS WHO HAVE LIVED AT THE SAME RESIDENCE. I WAS APPROVED FOR SERVICE INSTALLATION, AND PAID FOR THE SERVICE.
THEY WAITED UNTIL THE DAY BEFORE SERVICE & SENT AN AUTOMATED MESSAGE THE ACCOUNT WAS ON HOLD DUE TO A BILL THAT WAS IN A PREVIOUS RESIDENTS NAME WHO HAD SERVICE AT THIS ADDRESS.
I STATED, THEN IF YOU'RE NOT GOING TO GIVE ME SERVICE THEN CANCEL & REFUND MY MONEY. THEY SAID, THEY CAN'T DO THAT, WHY CAN'T THEY DO THAT? THEY APPROVED IT, THEY HAD MY SOCIAL SECURITY NUMBER, MY PHONE, EVERYTHING ELSE.
THEY SAID UNTIL THAT PERSON'S BILL WAS PAID, I COULD NOT GET SERVICE & TRIED TO SCAM ME INTO PAYING HIS BILL! WHEN I VOICED THAT WHAT THEY WERE DOING WAS ILLEGAL THE DIRECT TV CONSULTANT HUNG UP ON ME.
DIRECT TV IS A SCAM - DO NOT GO WITH DISH EITHER, FIND A LOCAL CABLE ALTERNATIVE. THEY'VE CORNERED THE MARKET & OFFER NOTHING IN RETURN BUT HEADACHES.
i.need to return a remote that i forgot to send back with the receiver where do i send it.
Scam and cheating!
VV Direct with above address, no telephone, no website, has been sending me porn videos. I didn't have contact with them. It appears they have a relationship with a company called Pharmazone Fulfillment @ 7000 n. 16th street, ste 120-454, Phoenix, AZ. 85020, that sells supposedly sexual enhancement stuff. Since I lived in Phoenix before I'm betting that ste. address is a mail box. It seems all the sex companies work together. That's my opinion. I'm guessing the only way to stop them charging your credit card is to cancel it!
when i called i was told no obligation if I wanted it I call . I just recieved another package.
`1. THIS STUFF DOESN'T WORK!
2. IF YOU DON'T WANT YOU HAVE TO PAY FOR A UNWANTED ITEM!
3. ALSO 5.99 RESTOCKING FEE.
4. PLUS HAVE TO PAY TO SHIPP IT BACK
I THINK THIS ITEM IS BRETHMINTS WITH A DIFFERENT LABLE!
DON'T BUY THIS PRODUCT!
The mailing of PORN to my address is to be stopped AT ONCE
I am sending this to the POST MASTER GENERALS OFFICES AND I AM GOING TO GET TO THE BOTTOM OF THIS KIND OF "CRAP BEING SENT TO MY HOME".. WE DID NOT ORDER
IT AND WE DON'T WANT IT SENT TO OUR HOME...
IF YOU SEND OUT ANYMORE IT WILL ALSO BE TURNED OVER TO THE POST-MASTER GENERALS OFFICES..
AS FAST IF NOT FASTER THEN IT WAS SHIPPED..
Am continually getting porn DVD's, that I have never ordered. I send them back to "sender". I will have to see if I have been getting charged for them. I have never,repeat never ordered porn of any type in my life. I am 77 yrs young and lost my wife (of 53 yrs)18 mos. ago.
Try calling the owner on his cell. [protected] Tim Isaac has many on going cases in Arizona, all public info.
Then cancel your card, and stop venting here!
bogus early termination fee!
In November 2006 I bought a very expensive high definition DirecTV receiver with TiVO HD; it was about $1500 all told. At that time, I was told by the authorized DirecTV vendor (Weaknees.com, in West LA) “not only does this work great now, but it’ll get better when DirecTV adds 100 HD channels by the end of 2007!” Which they did. The only catch? Those channels are in MPEG 4 format, and the TiVO only understands MPEG 2. In essence, DirecTV turned my TiVO into a very expensive brick. BTW, after this happened Weaknees told me they’d been blind-sided by DirecTV as well, and had no advance warning the company was changing protocols in order to increase its HD channel lineup. I believe them, as I know several people there and find them to be reputable.
To make matters worse, DirecTV also dumped the TiVO platform in favor of their own DVR, conveniently made for them by another Rupert Murdoch-owned company, NDS. Every web site and gadget guru that have reviewed these models (the HR20 and HR21) all conclude they are sub-standard when compared to a TiVO. Even DirecTV’s own installers, when visiting me last Saturday to discuss why some HD channels I was receiving are no longer there said the same thing. “Dude, our unit totally sucks compared to a TiVO.” And a few months ago, when I talked to a DirecTV Technical Support rep on the phone, he told me, “If you’re a TIVO fan, you’re going to hate our unit. But if you don’t swap your TiVO for our DVR, you won’t be able to view or record HD shows anymore.”
I bit the bullet and decided to take a $1500 loss and dump DirecTV in favor of Charter Cable. When I called to cancel my DirecTV account, I was informed I would have to pay an early cancellation fee of approx. $137.50 because I was terminating my contract before November 2008! (I actually never signed a contract; there is small print on the installer's worksheet.) My credit card was already charged by the time I wrote this. I was also told I’d have to contact another dept. to dispute this decision, which I did. And here’s what they wrote back:
Subject
Billing Dispute -- Early cancellation fee.
Discussion Thread
Response (Ivy C) 01/08/2008 03:17 PM
Dear Mr. Gruberman,
Thanks for writing about your DIRECTV bill. I'm sorry to hear that you canceled your DIRECTV account because of the recent changes we have had for DIRECTV HD System.
When I reviewed your account, I found that we did our best to give you all possible offers you can get to continually receive all the HD programming. Unfortunately, you declined our offers and canceled your DIRECTV account. Because we significantly discount the price of equipment and installations, we ask you to keep your programming for at least 18 months for standard receivers / 2 years for DVR, HD, and HD-DVR receivers. I have reviewed your account and I see that you activated equipment on 11/07/2006 and per the terms of your activation offer you agreed to a 2 year programming commitment. Since you did not maintain the minimum program requirements we have charged an early cancellation fee of $12.50 per month not completed to your account.
For more information on programming commitments please visit our web site at directv.com/agreements. If you want to continue disputing the early cancellation fee, please write to:
DIRECTV, Inc.
Attn: Billing Disputes
P.O. Box 6550
Greenwood Village, CO [protected]
Sincerely,
Ivy C.
Employee ID [protected]
DIRECTV Customer Service
Just because they offered me a solution doesn't mean I had to take it, as it was a lousy solution! Then to charge me because THEY changed the deal, but they claimed I didn't cooperate with them? It's not right.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer of DirectTV for more than ten years. Always paid on time and considered myself a good customer. Presently my equipment is worn out and I called about a free DVR as they give them to new customers. I was told straight out it would cost me over $120.00 to get what I wanted. She admitted they were giving their old customers DVR's in Florida and Texas. I was told that I could go to their competitors if that was what I wanted to do. It doesn't make sense to me to loose a good customer over something they are giving to new customers. I guess I start looking
A similar thing happened to me! I had direct tv for one day because they told me it would work with my tivo, and it did not. I was then told by a customer service member that I had 3 days to cancel and not pay an early termination, but found out when I received a bill for the early termination that she was wrong. I disputed via letters, and phone calls, and was told I didn't have to pay until I received a response to my written disputer. I never recieved a response, and was sent to collections with no notification for the early termination fee. This docked my credit score 80 pts. I will never recommend direct tv ever to anyone! Stay away!
I was a DirecTV customer from 2007 to 2010. After my DirecTV DVR stopped working, I was told I had to wait several days for a repairman to come to my home and that I would be charged a $50. fee. Since I already had several issues with the company for continually raising the price of my package, I decided to switch to Dish Network. Only AFTER I had the Dish installed was I told by DirecTV that they would waive the $50. fee if I would let them come back. Once I said a final "no" to this "offer" they then said I would be charged an additional $120. early termination fee. I pointed out to them that I had already been with them 3 years. Their response was to tell me that their "offer" of a free DVR upgrade which I accepted in 2008 was in fact a NEW 2-year contract--which I was not told when they made the offer, and which I have no paperwork to substantiate. As a result of this treatment, I will NEVER be a customer again, nor will I EVER say one good thing about that thieving bunch!
I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at shelly1100ny@yahoo.com if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.
Thanks, Shelly
in 2006 I almost died due to a BRAIN BLEED. I am still recuperating. I returned the leased eqpt from DTV. I OWN
other receivers. HAD to let my subscription expire. Owe hospital $144, 000! DTV says I still owe them $100's in 'early termination fees' which they will NEVER SEE from me, and they REFUSE to reactivate my service due to 'explained above' . DTV sucks. Have comcast cable now.
Yes, I'm having the same problem with a cancellation fee for HD service they were unable to supply. Why would I think that after 4 years of receiving their regualar programming I would not be able to receive their HD version. But, because I cancelled my DVR contract was slapped with a $150 cancellation charge. Billed to my credit card without authorization.
I fully agreed with the above complaint. Directv has to disclose the customer agreement upfront. I am having same problem with them. People be careful about this company.
I agreed with the customer ( mr. Gruberman) Direct tv. has to tell the the truth about a customer agreement that does not exist and on top of that they will charge cancellation fee, with out any customer signature or approval. Direct tv customer service is not capable to help you when you try to cancel the service.
deceptive sales pitch!
I called direct tv and ordered a four room installation with one of the receivers to be HD. We got the total choice package. She said we would get free Show time and free Hd for the term of our one year contract. So I asked her what my total bill would be each month. She said 49.99. Then I asked her again "you mean my total bill every moth would be 49.99?" She said yes plus whatever tax, about 1 or 2 dollars more and you will have to give us a credit card # and a 99.00 charge for installation would be charged, but you will get refunded for that. Ok great, sign me up. It took three months to get my 99.00 refunded and I was being charged for three extra receivers at 4.99 each which put me at about 71.00 a month. After hours of talking with someone they waived 2 of the receiver charges and I agreed to pay for one. Now my bill is 56.00. So about three months ago my bills stopped coming to the house and they called and said they were going to interrupt my service. They said the bills were being sent to my e-mail. I never authorized e mail billing. So I checked but most of the bills were being thrown into my spam folder. My contract was to be up on jan27 2008 so i called today to cancel after that and they tell me I have a two year contract because I got an HD receiver. They said I would have to pay an early cancellation fee (a couple of hundred dollars. Nope I said I wont pay it. Check your quality assurance tape that you recorded on jan 25 2007 and you will clearly hear your rep telling me I had a one year contract. I hooked up a great antenna and am now getting 14 channels of HD that blows away satellite HD and the best thing is its free. Feb 2008 is the deadline for broadcast networks to stop analog broadcasting. Every thing will be in digital. I getting NBC CBS ABC FOX the CW channel and many public broadcasting channels for free. No more satellite bills. Their programming has really gotten crappy any way.
fraud, lies and rude customer service reps
When my wife and i signed up with directv i called the directv number in the phone book. And when someone answered the phone they said directv. I never knew that i wasn't even dealing with directv, but a company that pays to use the directv name. No one never informed me of this and i was never told that it wasn't directv. Well, when the guy came out to install the equipment, he was very rude and hateful. He said that it was late and he really didn't have enough cable to do the job. Well, i told him "you mean to tell me that you don't carry enough cable to do your job?" then he changed his attitude and said that he believed that he would have enough. Well, he rushed around trying to hurry like he had somewhere to go and it was on a saturday afternoon. And then he said that he was already missing out and wanting to go out and drink. That he didn't like to work on saturday. I told him that wasn't my problem. And that i wanted it to be done right. When he installed the dvdr he installed the thing and put it on top on my dvd player which was smaller. When i said something about him changing it that it looked sloppy, he said that it would take too much time and be difficult. He didn't even explain how to operate the dvdr. Toward the end of the 4 month special, i call directv and tell them that i want to cut my package down and they say that i couldn't get the least expensive package because the dvdr wouldn't work and i would have to pay more each month for it to work. No one told us this. And when we turned in the redemption form to get a free dvd player. We finally receive a letter saying that we don't qualify because we signed up with an unauthorized dealer. We didn't know it wasn't directv. Because the bills each month said directv. And i called them several times and was put on hold for over an hour. And the supervisor i finally talked with never did come back to the phone when he had me on hold. One lady that i talked to, said that she would credit me for one months bill so that i could go out and afford to buy a dvd player. I told her what was her problem. Not to insult me and talk to me that way. That she was a very rude and a smart aleck. She tried to make me feel like it was my fault that i didn't receive the dvd player and that i could always just go out and buy a portable dvd player. I told her that wasn't the problem; but that was the free rebate promised. And that they were all a pack of lies and fraud. Well, i mailed them back their equipment. And another thing i didn't know that you only rented it. Everything about directv is a lie and fraud. I don't know why they are still in business. The customer service reps are hateful, rude and smart alecks. If i had only found the complaints board website and read all the complaints about directv i never would have contacted them. Please, anyone who is even thinking about getting directv don't! Directv is all about lies and fraud and trust me you will have many problems if you get directv. This company needs to be run out of business. Our federal government needs to check on them. It should be against the law to mislead the public by telling lies and being a fraudulent company like they are. I want my voice to be heard and if i can get people who read this to decide to go with another company and not get directv then i will be a happy person and if enough of us go with other companies. Then directv will either have to straighten up or go out of business. Then i would truly be a happy person!
We have Direct TV now for about a year and half and I just experience a bed attitude fro one of their Representatives who was suppose to help me with technical support, she was telling me what to do to reach behind the TV and check the cable line and unscrew it, I told her I am disabled, and can not stand up long, nor can I move my TV. so I asked my husband who is disabled also he has only one arm, and the one he has is not good, he was trying to do what she asked while I relayed the message; then she said on the converter box which is a small black box that sit on top of my TV, was what she wanted us to do at first unscrew the cable line on it she kept giving orders, and after the light would not come on, on the box she said, it need to be on before she could help, so I said well can you send out technician to fix it she said No, this is something we can do over the telephone, I said since we are disabled we do not know how to get it going without help she said can you call some one or how do you all do if you have a major problem with a appliance go out etc. I said we have not had that problem yet, we are just trying to get the TV going at this time, and you mean to tell me we pay our bill every month, which they have gone up since we got the service, we can't get a service man to come out she was still saying No and was angry talking, rude, so I hung up! I sit a while and layed my hand on the remote control and said Lord please! let my TV come on we do not have the money to get one at this time, and she said they want send anyone out, I then went to the TV, unscrewed the cable again put it back on sercurely and unplugged the main electric plug from the box waited a min. and pluggged it back up, while sitting looking at the TV the satellite monitor came on said searching for satellite and then! after the search bar went to 100% Praise! God my TV came on, I really want that Rep. to know she was no help only frustrated and made me angry! Had to ask God to forgive me! People need to be more understanding and friendly with others especially if you are a paying customer, I will be considering other TV options in the future, do not like dealing with customer service, or technicians like that Rep. at Direct TV. Wanted to call to report this but I feel her manager is the same, by reading other reports and complaints about them .
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direct tv customer service sucks they want to charge me to fix their signal strength problem. i have been a loyal cuatomer for 11 years.. i guess that makes me a real sucker in thier eyes. no more i'm done with them.
The most horrible company I have ever deal with and share your feelings...I wanted to upgrade to the new HD programming and was told I needed to buy a new HD receiver..I had an older one, an HD also but was limited to a small amount of HD channels..I asked them if that was all I needed to upgrade and they said I needed a new dish... the dish is free of course but the receiver cost $300...so I bought it, set up an appt for dish install and waited... the installers came, told me that the new dish was twice the size of the old one and that I needed a full 360' line of sight.. so they wouldn't install it.. I canceled the service and immediately was locked out of my on line account... I was responsible for additional fees of course, for early termination, balance of current bill... but instead of sending me an e-mail advising that I had a bill due, they just took it, auto withdraw from my account without telling me they were doing it.. I know it says they have the right to be paid for any obligations, but at least advise me your taking money from me...I had check bounce against my account because I didn't know about it...Today I go into my bank acct and notice another huge withdraw for DTV... this is now a month since i left them... i called and they said i never returned the receiver which is leased... and that I should have received a return kit in the mail... never did.. so they went into my bank acct and took the money again without notice putting me in a position where checks may bounce again... If your thinking about direct TV... STOP and think twice... they are ###... by the way, info given to me by the installers was not accurate and all this occurred because they were too lazy to do the install... its cost me about $900 to be free and clear from them... NEVER AGAIN...