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DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:45 pm EDT
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DirecTV billing

My husband ordered the service and they never informed him that we were signing up for an 18-24 month commitment and told him we could cancel anytime. We stopped using them because the basic channels we were getting were rubbish and the movie channels played the same movies all month long. We left with a final bill of $89.97 and that was in August. It's now six months later and the bill is now up to $656.31 including $420.00 for not fulfilling our contract and it continued to rise until the contract is complete. I just spoke with DirecTV and they claim that even though my husband was not informed of this contract, once the installer brought the equipment and signed off on the work, that was our contract. They were rude and are falsely luring people into multi-annually binding contracts without telling them. This is theft at it's lowest level and I would like to be included to testify if criminal charges can be brought against them because they're doing this to all families and especially marketing to military families who often do not stay in one place for the length of the contract! I'm surprised the Marine Corps allows these criminals to operate on our bases, I'm referring to the insurance scams that ultimately led to soliciting being banned on bases.

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10:51 am EDT
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DirecTV damage/wrong billing

Here's the story on my horrible directv experience wich is still ongoing.

I called directv in the first week of march 2010 to order service. The man I talked to assured me of some things I would be receiving with directv service. Now a friend of mine has directv and on all the receivers there are capable of recording two separate channels while you watch a THIRD CHANNEL, now if its supposed to be that way or rigged or what I don't know. So when I called to order service, I specifically asked if they offered a receiver for me that can do the same thing. All I wanted was two HD DVR receivers AND the ability to record 2 separate channels while watching a third. I also asked that the dish not be put on the roof but the side of the house. I was assured this is no problem, that he was configuring a package to fit what I wanted.
All I asked for was the two HD DVR's and to have it function like my friends service did with the HD DVR's. I was told all I had to pay was the 20 bucks to ship the boxes to the installers and they would be at my place 3/06/10, a sat morning between the hours of 8-12. So far I thought I was getting what I wanted.
Saturday morning the installer calls a little after 8 asking for directions, and then tells me that he wont be there until 11:30 or so. He shows up a bit before noon and gets to work with the installation. Once he starts hooking up the boxes I notice that they are standard receivers and not HD DVR's. Also I notice that the spelling of my last name is incorrect on his paperwork. So he takes the boxes and assures me he will handle it. He asked me not to contact directv so that he could fix the problem and get paid for his job.
After being on the phone on and off with him over the next day, he says he checked and I was right, that I ordered two HD DVR receivers and schedules a new installation for monday morning. On monday morning I called him to confirm when he was comming and he said he could not finish the installation because of a problem with Directv. The installer then gets me on a 3 way call with someone from Directv because I apparently need to make it a new order and account # because of the receiver mix up, although the installer says he has the boxes in his truck for me. The man from Directv tells me that I was being overcharged for what service I was getting and told me he fixed it, then charged 125.88 to my debit card for the additional receiver.
So after this I was assured I'd get my two HD DVR receivers and my monthly cost for first year would be 56.99 a month and for the second year it would be 85.99 a month for the package I wanted, and then I was given a new account number. And again I request that they fix my mispelt name. Finally the installation is rescheduled for tuesday morning.
Come tuesday no call no show, so I call the installer and he tells me that he cant get released to do the job until he talks to his suppervisor who is in a meeting. More phone calls throughought the day just to have the installer tell me the work order needs to be reopened and he needed an acctivity number, which I heard the man from Directv tell him the number when we were on 3 way call. So more calls to Directv to have them fix my mispelt name AGAIN and to get them to reopen the work order and get the acctivity number wich I give to the installer and reschedule the installation for wednesday morning.
Wednesday comes, no call no show from installer, and I get an automated call from Directv confiming an installation in the aftnoon hours between 12-4. Now this was not the time I scheduled, but I waited and two different installers show up in the afternoon with my correct boxes and do the installation, albeit rudely. So now I have working service as I ordered, or so I thought.
I work night shift and 12 hours shifts at that, so I went all week so far with very little sleep. After a short nap I tried to record two programs and watch a third station like I was assured I'd be able to do with the original person I ordered service through. I could only record one and the other I'd have to stop recording if I wanted to change the channel. So then I go inspect their installation and find out both guys put the dish on the roof where I did not want it, and the second installers didn't even use the same bracket, they put an additional one next to it... it was the same exact bracket.
So again I'm on the phone with Directv and they tell me the equipment is working fine that there is no way to record 2 channels and watch a third. They told me my friend must not of had Directv or that I was lying. My eyes work, I can read. My friends house has a Directv Dish, a Directv HD DVR receiver, and gets billed by Directv... But regardless on the fact they sold me on 3 stations and then told me they cant do that, I could of lived with it if they hadn't put the dish where I asked It not to be and caused damage to my roof.
So now it has rained and I have water leaking into my roof. So I call Directv again every day going through department after department getting transferred until I talk to someone that can handle all my problems. I only talk to supervisors or managers mind you. Eventually I talk to someone by the name of Patrick who is very sorry for my problems and after almost an hour on the phone with him alone, assures me that my 19.99 for shipping the two boxes that were wrong, and the charge for the second HD DVR of 125.88 would be refunded. He tells me that my 19.99 has already been refunded and the 125.88 would be mailed by check in 8-10 buisness days. Patrick also tells me that he marked it urgent refund.
I then ask to make sure that I will not be charged for any termination fees and that my account is closed out because I will not deal with a company that treats its customers that way. He ASSURES me that he closed my account, refunded my money, and that the service people would be out sat morning to remove the dish and all the wires laying around my house. He also gave me the information for the damage claims, and told me he put it in his system and that they would be contacting me shortly to resolve the issue.
Saturday morning the 13th comes and no service people show up in the 8-12 window I was told. So I call Directv again. They tell me the sevice appointment was cancelled and I have to contact the instalation company, Directec. When I ask for a contact number they tell me they have no numbers or no ability to even transfer me to someone who could get me in contact with Directec. If they have no way of contacting them, then how can they do installations when Directv says they have no way to contact them?
I'm also told I still have an active account, and refuse to put me in contact with with anyone other than the supervisor at the cancellation department. They also tell me no one higher up in the company has the ability to make sure my account is cancelled, even the president. So this man cancels my account, although I was assured by Patrick the other day that it was already cancelled. This man also tells he has nothing to do with me getting a refund or if I will get termination fees for a service I never had but for a few hours, that didn't even work as promised. He tells me thats a different department...
So after checking my bank account, I see that the 19.95 for the shipment of the boxes was refunded to me on 3/9/2010, but I still have not received my check for 125.88 and still haven't had the installers come to collect there boxes and dish.
I have pictures of the roof and damage and, and the bolts they discarded into my yard and left for me to clean up. This is a horrible way to run a company and I will not rest until Directv fixes what they have done. I am contacting the better buisness bureau and am filling a complaint. I am also contacting all local newspapers in my area to have this story run for everyone to know what Directv does, and how they mistreat and ripoff thier customers. I also have the address for the office of the president of Directv and will be writing them uncessantly until they resolve the issue. And If all else fails, I will take Directv and they Installation company to court to reimburse me for charges and damage to my house.

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DirecTV could not go to registratration & download screen

I have purchased satelite direct tv and an amount us$49.95, but unfortunately I could not watch it, when I am click the down load switch an order form again show on screnn and required for information with credit # for charge again and I could not found any registration option
Purchase information.
Details of charges alreday mad as follows

Order number: 8er5mc3x
Order date: 03/08/2010 10:50 am pst
Customer name: haroon rasheed
Customer email: [protected]@cyber.net. Pk
Product: unlimited access to over 3, 500 hd channels - one time fee
Product id: 1

Payment details

Payment method: mc 4733
Subtotal: $49.95
Tax: $0.00
Total: $49.95

Regards
Haroon rasheed

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6:26 pm EST
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DirecTV unauthorized deduction from cking acct

I gave my son and family the gift of the down payment for service with Direct TV...used my debit card. Over a yr later my son cancelled the service due to a move and not working. Direct TV charged my debit card $614.41 to clear his charges. I contacted them and told them that I was not responsible for his charges as I have my own acct in good standing. I was met with nothing but rudeness and refusal to reverse the charges. I have a disabled husband and we live on a fixed income and I have had to dispute the charge with my own bank. Direct TV assumes no responsibility for their actions and will keep the money until the bank makes them return it. Beware...Direct TV is nothing more than thieves and should be prosecuted for fraud.

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9:23 am EST
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DirecTV channel changes

First direct tv cancelled vs channel, one i viewed frequently.

Second & most recently, out of the blue the music went from xm to some 2nd class music channels...As much as the music, the dj's on xm were as important to me as the music it's self...

I have been faithful customer & recommeded & got my rebates off my bill, but now i cant refer direct tv any longer because who knows what will change next...$60 some dollars a month is not that easy to come by...

What can be done?

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k.bradbury
Fort Worth, US
Oct 11, 2011 4:20 pm EDT
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I heard on our local ABC Channel last night that Direct TV may be dropping the ABC Channel. If this happens I will certainly be dropping Direct TV as the Dallas/Fort Worth ABC Channel is the one I watch 90% of the time.
According to the Channel 8 this will happen on November 1, 2011 if some resolution doesn't take place quickly - not much time for those of us who will want to change.

Please work on this problem immediately.
K. Bradbury
Fort Worth, TX

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Valdemar
Moxee, US
Jan 09, 2011 10:44 pm EST
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Why is it necessary to allow channels to Bid for games to be aired and then not allow some other channel to telivise game because an agreement has not been reached. Extensions are given to come to terms. Concessions are made, but at game time POOF NO GAME

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James R. Craft
Canton, US
Apr 27, 2010 8:05 pm EDT
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The channel listings that I have, I have had for some three years, and several channels have changed. I spend a lot of time "surfing" the menu to find some of the programs that I like to watch.
Would you please send me an updated listing?
Send to:
James R. Craft
17 Forest Rd.
Canton, N.C. 28716
[My acc`1 No. is [protected]
Thank you very much.

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5:14 am EST
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DirecTV failure to get proper credits on my bill

I signed up online for directv services. We were referred by a friend for directv so we also got the 'refer a friend credit". I got my credit the first month, but have not the last two months. Everytime I call I get a different person with a different excuse as to why i'm not getting my credit. The last time I called the supervisor there told me that i'm not getting the credit because the company I signed up with didn't qualify for the refer a friend credit. I told him that I signed up online and did not go through any company. He more or less called me a liar and said well that's what my computer shows. He said I signed up through a company called inq, inc. But, he couldn't give me an address or a phone number so I could call them. He said he had to information other than the name of that company. I have tried looking up this company, and I find nothing! I am calling the better business bureau on monday. I'm tired of the excuses and the run around!

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bioray
Springville, US
Apr 28, 2010 1:15 pm EDT
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I ran into the same thing. Directv says they cannot issue any referral credits unless they have been processed by directv. I had no idea that I signed up through an independant company. I have you had any luck in this matter?

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4:34 pm EST
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DirecTV scam/bait & switch/bogus referral bonus

Directv markets it's business by advising customers on television commercials and elsewhere that if they are referred to Directv by a friend or family, both gain a $100.00 credit to their account. No details are offered, specifically, that the new customer needs the referring customer's account number, but a number is offered to the new subscriber to call for the $100.00 credit. In this case, I referred, in fact, literally sold my neighbor and friend Directv. Both of us had heard of this 'bonus', but neither of us was aware that this was in fact, a scam, a bait and switch, I am currently on hold for 1 hour, 55 minutes, and 25 seconds as of this writing, listening to elevator music while I hold for a supervisor that I have been advised will tell me the same thing as the rep I was speaking with, no bonus w/out the referrer's account number. Upon receipt of his service, my neighbor called the number that was given him to get his and my bonuses. He was informed that it was actually a $10.00/month credit to our accounts, and that since he hadn't mentioned my account number as required, but not advertised nor was the information given at the time of ordering or installation. I have visited the Directv website, went to the referrals program listing and found a lot of things, including the fact that this is a scam, a rip off, and no way around it. Bait and switch was not even a term the rep was familiar with, but it is illegal, I believe that this is what this is at least, and fraud at best. Sincerely, Patricia B. Rambin

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9:26 am EST
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DirecTV early termination

So I am another of the DirecTv customers currently having trouble. I just moved to a new apartment and I brought my DirecTv from my last apartment. I had gotten it 8 months ago because where I moved to in rural TN, no company ran cable down my street and satellite was my only option. I'd been stuck with dial up as well. Anyways, I moved to my new quadplex, got the directv installed, and when I tried to go with another company to get cable internet (finally) they told me they couldn't because DirecTv took the only direct line in to my apartment and plugged their wires into this other companies box. My landlord won't allow the internet company to drill a new hole in to the side of the apartment, directv won't come out and change the wiring unless I pay them because they say it's a "special installment" and there's nothing wrong with my service so they don't have to do anything. Now I have been told by people that because I can't get the internet service I want because of DirecTv, I should be able to cancel DirecTv and avoid the early termination fee. I have been through the terms and conditions online and I can't find anything to that affect anywhere. And I can't check my original contract because I was never sent one (according to them they had my address wrong which I didn't find out until they disconnected my service for non payment - they were sending my bill to the wrong address too). Anyways, has anyone else been through this? Any ideas?

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Eponymous
Bakersfield, US
Mar 05, 2010 9:32 am EST

BOHICA
if you don't know, look it up.

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12:31 am EST
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DirecTV direct tv stole $200 - don't fall for it

Direct TV is a scam. They will lie and steal from you whenever they can. I signed up for Direct TV in Nov 2008 and had to pay a $200 deposit. Now, after paying on time and in full the last 16 months, the Deposit has changed to a fee. The person that tricked me into signing up said over and over that I would get all of the money back through credits on my monthly bills. This was a total lie and the recording will show it. Who in their right mind would shell out $200 just to PAY these scammers another $900 over 18 months? You're right, it doesn't compute...So they have to lie about to meet their sign-up quotas.

I've filed complaints with the FCC and BBB, but what this company needs is a Class action lawsuit. That is the only way to stop it!

Read all of the complaints on here - I wish I had and I would have saved myself a bundle. We are real people who have been ripped off by Direct TV - STAY AS FAR AS YOU CAN AWAY FROM THIS AWFUL COMPANY!

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Jkoe1978
, US
Mar 04, 2010 9:26 am EST
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Do a search for any other cable TV/ Satellite TV provider and you will find the exact same complaints. You should really read the terms before you sign a contract.

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Idahobarry
, US
Mar 04, 2010 5:05 am EST

Once again the big guys got us. Ive been using directv for years and was just informed that if their equiptment fails we are responsible. If these guys were really serious about keeping customers they would flex alot.

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2:14 pm EST
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DirecTV so desperate to keep clients, that they make it hard to cancel their service

I called to cancel DirectTV.. they tried to talk me out of it. I said I am moving to corporate housing for awhile. So they kept insisting that they sign me up for a 6 Month Temporary Suspension and when I was ready to start it up I could call.

They are so desperate to keep clients.. they will do anything to keep them on the books.. including making it hard to cancel.

I get $0 Bills for 5 months.. then all of a sudden a $213 bill (for 1.5 months - if I would have gotten an email for the partial $75 month I would have called then). I call and say that I won't be ready for service for at least another month.. and they would delete the $212 from the account. They want my service so of course they are not gonna charge me for their service I didn't use...

Well, I decided not to use DTV so I called to officially cancel and the $212 fee is still there. I argue how can they charge for something I didn't use. If you don't use electricity.. you don't get charged. If you don't use water.. you don't get charged. WHAT COMPANY CAN CHARGE YOU FOR NOT USING THEIR SERVICE?

They refused to give me my $212... Of course their notes in their computer are incomplete and favor their firm. No note of the last conversation where I was told I would not be charged.

I have spent thousands with DTV and was a HUGE fan of them.

Now.. I am going to blog the heck of my experience and I will cost them many many customers.

And the $1500 annually i spend with a TV provider.. which is $15000+ every decade... will go to AT&T Uverse or some other carrier.

DTV had to squeeze a dime out of me..this is what they get. I probably was responsible for 20-25 clients signing up for DTV and now I will take back those 25 and 50 more.

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Rotten Richard
, BR
Mar 02, 2010 2:32 pm EST

After cancelling my direct TV account, and paying a cancellation fee, I started getting letters from a collection agency, who refused to talk to me, unless a sent a written request. After several INTERNATIONAL telephone calls direct TV claimed the charges were for payper view from January 2009, which were on my box when I turned it in. When I tried to disput this all I got was pay it, you don't have a choice.

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10:52 am EST
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DirecTV hijacking customers

I am a Dishnetwork customer. At times I find myself needing to contact Dishnetwork for technical support. I called the wrong number by accident. I call 1 888 333-DISH instead of 1 800 333-DISH. The 888 number is a number to a group call "Dish One Up" who is retail supplier for DirecTV. They mislead those of us who misdial the Dishnetwork number into believing at first we are calling Dishnetwork only to find that about 20 minutes into they are saying they are going to need to switch our service to DirecTV. I called about a problem about mty DVR and, thinking that I'm talking to Dishnetwork, they were immediately going to set up a new DVR...and add free channels...and this and that. So I'm thinking WOW Dishnetwork is really stepping up here when all along I'm talking to DirecTV. They wasted some of my valuable time with this deception and I'm sure they successfully hijack some customers (I stayed with Dishnetwork of course). I think the exploit the phone number thing and are terible for these deceptive practices. fell free to call them to check this complaint out but they are going to want your phone number right off. Don't give it to them just ask them if they are Dishnetwork and see how many times you have to ask...I asked 3 times before I use some colorful languge and hung up on them. [protected]-DISH (3474). Have fun!

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DirecTV military orders and still charged

I am currently stationed at Ft Benning GA in the Columbus GA area and got direct TV, not only do they not get local channels but 2 days after getting it installed I got orders to deploy. My wife called direct TV to cancel our service because of my orders. The representative on the phone told her there would be no cancellation fee, turns out 5 days later she gets 424 dollars taken out of her account. I called Direct TV and they told me they would have to investigate the matter which could take 14-21 days. On top of that we are out 424 dollars. Military me dont mbers dont make that much keep in mind. What do they have to investigate? The fact that I have military orders and am leaving, give me a break. They care about people let alone soldiers.

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V from ATL
Atlanta, US
Nov 22, 2014 8:13 am EST

I HATE Directv! Directv screws its customers. If you are reading this and thinking, "Not me." My response is Not Yet. Directv milks customers by applying nick picky. Charges (., $69 for a box, $20 access card, $49 for install). You can get better products, services and customer service from Dish.
If you have been mistreated by Directv, please complain to ftc.gov and fcc.gov. Directv does not care about these post. It cares about complaints to the federal government.

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huntress814
, US
Jan 25, 2012 6:42 pm EST

Direct TV discriminates against military families. Recently, I cancelled my Direct TV service because my family is PCSing. Normally Direct TV has an early cancellation fee of $200. However, I was told that for military customers they waive the fee. I was assured I would not be charged and the account was cancelled successfully. Two weeks later, I was shocked that the $200 still remained on my final bill. I called Direct TV and re-explained the situation. They apologized and reassured me the fee was being removed. At the end of January, $200 was taken out of my bank account by Direct TV. I was infuriated, since I had been told on two occasions the fee was waived due to us being military. I called the company and spoke with a customer service rep who said the matter could only be dealt with by a supervisor and said she would transfer me. After 25 minutes I was told no supervisors were available and needed to continue to be transferred repeatedly to find one. After 45 minutes I hung up and am now having to dispute the charge with my bank instead. The actions of Direct TV are fraudulent and a slap in the face to military families. They claim to offer special services to active duty, and “support the troops. However, they do not fulfill their promises, and only use these supposed offers to improve the reputation of their company. I highly discourage any military families from using Direct TV.

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DirecTV very unhappy with direct tv

My husband is 72 years old and has a pacemaker and half of his foot cut off and his tv is his life.We have been without tv sincethe 15th of May.I can not understand why a tech can not get to our house no sooner than the 24th of May.Hire more techs if need to. A tech was at my step-sons and he did not have time to call and see if we had a ticketopened, he was right next door to us and would not do a thing. Up to this point we have had a good report not now. We are very unhappy with Direct TV. We except tv on and some kind of reward for this kind of service.

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bugman64
Reseda, US
Aug 08, 2011 9:50 pm EDT

Direct TV is the most rediculuos company ever! We have never been able to use the services we were promised even tough we pay for it. The service techs come out and refuse to do basic things like screw in a cable or move the dish untill you offer to tip them! At that point, they have the equipment in the truck or they'll "do you a favor" just this once. I thought a contract was to protect both sides, but it seems standard law does not apply to DTV. They lie and charge for anything and everything they can and always try to get you to add packages and servises. Verizon did it with data charges and got caugt, I can't wait for DTV to get slapped with a big fat class action suit! Where do I sign up!

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2:45 pm EST
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DirecTV not getting local channels

Decided to get Direct TV, called up the company came and set us up, told us that we would have no problem getting local channels, two months later nothing. Called Direct TV back they told me they would have to send In a waiver to the networks to get It approved then was denied, company never told us It was denied I had to call the company back to find that out. This was advertised on the flyer I recieved In the mail that we would get local channels. I then called the company back to ask about an antenna then thay have the gaul to ask for 99.00 for set up. This Is a huge disappointment I am so upset I made a change from Dish to Direct TV.Christine Langwell

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aldokain
Dalton, US
Mar 28, 2013 5:47 am EDT
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I pay for Local channels and for no reason they are not on! I just turned it on to see the news and all I see is a blank screen and nothing else.I am very mad at Directv for saying nothing about the local channels. I Will not refer ANYONE to directv!
" Friends don't let friends get Directv."

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DirecTV equipment lease fraud

I was a Direct TV user for over 13 years and never had trouble with my equipment. I upgraded to High-Def and had to "lease" new equipment, both a High-Def receiver and a Standard-Def receiver. 9 months later, the Standard-Def receiver would not power on.

After being on hold off and on, I was finally informed Direct TV would replace my receiver - for a $19.95 handling fee. I informed them why should I pay to replace a piece of equipment that I did not own, that I was leasing - is that not what the monthly lease fee covers? I asked to speak with a supervisor and was put on hold for several more minutes. The original person came back on the line (no supervisor) and informed me they could waive the $19.95 handling fee if I purchased an extended warranty - On Leased Equipment!

So I asked if they were refusing to replace my 9 month old receiver. They informed me I have to pay the handling fee. I informed them they broke the contract and also technically broke a the lease agreement for the equipment. I cancelled my service and now they want me to pay a cancellation fee.

I strongly feel it is time to stand up to these companies and their cancellation fees. They can provide lousy, or no service, and still get us to pay to leave. I will join in on any class action.

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YouGObama
beverly hills, US
Feb 25, 2010 3:01 pm EST

DirecTV extended my contract without telling me, charged my debit card without my permission, and tried to collect $400 cancellation fee...

I wrote a letter to their disputes department detailing everything, and threatened to join the class action lawsuit currently filed against them, and they gave me my money back.

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5:39 pm EST
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DirecTV direct tv is total garbage!

Like many others who have posted I am trapped within their system. My reception is terrible and they want money to service their own equipment or they want to sell you a protection plan. They are simply money grubbers to the max who do not care about their customers one iota. They are well aware that their service is glitchy and barely works at all and they do not care! It seems "service" means something entirely different to them. I caught on the other day when a local farmer was talking about having his cows "serviced". Suddenly I realized just what kind of "service" I'm getting from Direct TV.

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W.B. Satterwhite
, US
Dec 13, 2016 11:37 am EST

A real bunch of crooks. Way too much money for services and add more without notice to raise your monthly bill even more. Stay away from them unless you just like giving money away.

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KeShawn S
, US
Dec 10, 2015 10:58 pm EST

Direct TV's user interface is glitchy and slow, and I don't know if that has to do with the dish's connection.The dish randomly loses service, and takes its precious time to reconnect and sometimes there are unknown connection problems that you have to wait out.All in all, I think that cable is tons more reliable.Direct TV's connection or (if it's my location) connection requirements are not worth it and won't suffice to say that we pay for this.Need I mention, all those thousands of promised on demand movies come with a price tag and there is not an option just to search for the free ones.

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10:18 pm EST
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DirecTV unauthorized checking card debit

DirecTV consumer bank account debit fraud / Wells Fargo Bank complicit behavior

Short Summary:

DirecTV wrongfully debited my Wells Fargo Bank account $378.65 without my permission, knowledge or any written warning. As background, my wife and I joined households. Moving into our new home, we were in possession of DirecTV receivers from our separate residences.

1. DirecTV told us to give our old receivers to the installer servicing the new house - however, the DirecTV installer who arrived said he didn’t know which receivers needed to go back and even if he did – he wasn’t authorized to take them;
2. DirecTV failed to provide ID numbers for the receivers owed, though I called their 800 number twice;
3. During my 3rd phone call on February 12, 2009, DirecTV finally provided me with the receiver ID numbers. DirecTV then failed to allow even one business day to return the receivers, charging my bank account for $378.65 on February 15, 2009 without my knowledge or permission;
4. Wells Fargo Bank protected DirecTV by refusing to allow me to file a Fraud Claim against DirecTV with the bank. Wells Fargo Bank has even refused to investigate whether DirecTV even had the legal right to debit $378.65 from my account. Wells Fargo Bank benefited by the fraud because it collected $70.00 in overdraft fees.

Full details:

DirecTV wrongfully charged me a $378.65 equipment fee. In moving to our new home, DirecTV stated our installer would take back the old DirecTV receivers. The DirecTV installer who arrived neither took back nor identified the receivers owed, stating DirecTV would send us prepaid return postage boxes.

As DirecTV customers for over 11 years, my wife and I combined two DirecTV households. With so many receivers/dvrs – we called DirecTV asking which receivers (via their ID numbers) needed to be returned. Each time DirecTV said this information would be mailed to us. DirecTV did sent two boxes, but failed to include identification information as to which receivers needed to be returned.

On February 12, 2010 we called DirecTV for a third time. We had received a bill for $378.65. A DirecTV representative finally told us over the phone the five ID numbers for the receivers that needed to be returned. DirecTV stated they would send out return shipping boxes (this time with receiver number attached) and not charge us until the receivers were returned.

However, on February 15, 2010 – DirecTV in direct contradiction to information provided in the February 12, 2010 phone call - debited my bank account $378.65 without my permission, knowledge and without waiting a single business day for the receivers to be returned.

As we stated in the February 12, 2010 phone call – we were more than willing to drop the DirecTV receivers off or give them to the installer as we were instructed by DirecTV to do. However, DirecTV refused to make either option open to us. Instead, without prior warning, knowledge or permission - DirecTV fraudulently debited my bank account.

In calling DirecTV to have the $378.65 equipment fee reversed – DirecTV flatly refused. We even called and left two messages for Donna Sadlouskos, DirecTV’s Senior Manager for Customer Satisfaction. Ms. Sadlouskos never returned either phone call. DirecTV acted in bad faith and has thus far caused $70.00 in bank overdrafts fees. Basically, DirecTV is scamming former customers – extorting additional funds illegally. Everyone at DirecTV feels their company can invade a customer’s bank account anytime they want. More onerous is the fact that DirecTV’s staff is absolutely convinced that no individual, court or government agency is going to stop this egregious behavior. So, far they have been right.

In contacting Wells Fargo Bank, I learned that my financial institution is refusing to file my fraud claim against DirecTV, claiming that I signed a contract with the satellite television provider allowing them to automatically debit my account. When I asked Wells Fargo Bank to produce the legal document I purportedly signed agreeing to this – Wells Fargo’s fraud department customer service supervisor refused. Instead, I was berated by my own bank’s fraud department – which claimed that I gave away my rights and there was nothing that Wells Fargo Bank was going to do about it.

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Update by Reasonable Consumer
Feb 22, 2010 10:35 pm EST

I forgot to add the following:

To be clear - paying a bill by a check or even via an occasional electronic transfer does not grant a company full access to their customer’s bank account. DirecTV is engaging in bank fraud. Wells Fargo and other banks that benefit from resulting overdraft charges are complicit in this fraud by not demanding proof that a debit is valid – once their own customer demands it.

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DerikL
Queens Village, US
Jul 06, 2010 12:00 pm EDT

I do agree that the Bank should protect consumer rights. Direct TV is scamming many customers by claiming that it's in their service agreement. This fine print that is geared to geared to scam you, should have been read out to you before you sign the agreement.

This practice by Direct TV is unfair, the company should have sent prepaid boxes to have their receivers returned and give a reasonable time frame for the return. Then send letter/s to say that xxx amount is due. Since their receiver is disconnected by satellite, no one can use it anyway.

The Obama administration and the Better business bureau should put a stop to this company's illegal handling, that is the un-authorised charges to customers account, for equipment that is totally useless after they disconnected the service via satellite. Returning the receivers by prepaid boxes is an easy way to get their hardware back.

Phone companies dont even do this illegal non-sense. Instead a bill collection agency would more call you to collect the early termination fees. Other than that the phone itself is still use-able if you have a valid sim card in it.

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DirecTV the way they look at the costumer

This an email from direct tv to me !

Show details 1:46 pm (1 hour ago)

You focus on the little things so much that the big ones get overlooked. We are very thankful as well that you don’t have directv . You would be too high maintenance. And tell your friends if they are anything like you not to have directv either. We like intelligent customers that don’t focus on the little things and can see the big picture.

Ignorance and stupidity – you take the cake dude! J

I love you

Andrew byrd
[protected]
Directv - sales & service
[protected]@satelliteactivations.com
Http://www.Savewithdirectv.com

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wildlifestudent89
Ball Ground, US
Aug 24, 2012 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have also just had my experience with this TERRIBLE man. This is the e-mail I received AFTER I asked for him to please stop contacting me he continued to HARASS AND THREATEN ME!
Andrew Byrd:
The things you hear that are negative about our company are most likely coming out of the mouths of people like you. Birds of a feather flock together

People that make appts and do not show
People that have the entitlement mentality and want things handed to them
People that have no ability to better themselves but expect others to do it for them

My advice to you is no matter what you "hear" always be a person of your own merit.

In other words, lead, don't follow

I wish you well in your endeavors. I have passed your email and response to my colleagues and fellow business owners. Maybe that should assist in what should happen happening.

May God bless you and your family

Andrew Byrd
Satellite Activations
America's #1 DIRECTV DEALER
E: andrew@CallForTV.com
O: [protected]
C: [protected]

-----Original Message-----
Sent: Friday, August 24, 2012 12:48pm
To: "Andrew Byrd"
Subject: Re: DirectTv Sales Position

Yeah, I heard a lot of bad things about the position and company and decided against it. Sounded like it would have been a waste of time for me too. Sorry you guys took it so personally. Please do not contact me again.

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joshemery
Canton, US
Jun 29, 2012 4:29 pm EDT

I am a retired Navy LT and Vietnam veteran. I was stationed mainly out of the Da Nang coastal zone and sustained injuries in this horrible conflict that will haunt me for the rest of my life. I have seen many of my fellow comrades die, and suffer injuries far beyond my own. I share all this as I was directly told by Mr. Andrew Byrd during a phone conversation with him to be a liar. - Having seen the previous comment, I could not notice my own experience with him. Mr. Byrd also berated me verbally. He at one point asked me, completely out of context, if I voted for our current president and that I had to be a Democrat as no Republican would be as stupid as me. He then taunted me to call him back as he was having a good time telling me this. This encounter has made me very depressed and sad for Mr. Byrd, as I think he does not understand what this country and all the good Americans serving it are truly about. My name is Josh Emery, and I am proud of my nation and the independence and sovereignty it still represents today. May you all have a wonderful 4th. God bless.

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2charoncoinsforandrew
tuscallosa, US
Jun 29, 2012 3:10 pm EDT

Andrew Byrd is a filthy liar.

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christypooh
Jasper, US
Aug 17, 2011 3:26 pm EDT

This guy Andrew Byrd is lying, he always is nothing but a smart a$$
his company installed for me and it was never right, didn't pick up channels, he always gave the run arround. After I signed the contract, he said well you should have signed with dish. He is a jerk. Don't believe him anything he says is a lie!

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directv2010
Jasper, US
Jun 06, 2010 7:13 pm EDT

Hello forum - My name is Andrew Byrd. I am the one in which the guy is referencing in the email. I am the DIRECTV dealership in question. This guy is an ex disgruntled contractor and is making every effort to discredit me. He never showed on time for his jobs, he stole materials off the truck and was a very dishonest contractor. Customer complaints were numerous. I had to stop using him to try and keep our good reputation alive. As you can see, he kept his word in one area - he said he was going to complain and make stuff up on every board he could find. Feel free to email me or call me regarding this matter. Andrew Byrd cs@satelliteactivations.com [protected]

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6:48 am EST
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DirecTV sold to as bundle and never bundled.

Dear Board,
On Sept. 1st, 2009, Patricia Wade received a call from a woman named Carmen about an AT&T Bundle includinging telephone, Internet and Directv. I'm her son Michael Wade who takes care of her Medically since she was released the second time from a nursing home. She is sharp in mental abilities and the next day was her 72nd birthday, (9/2/1937).
I have recorded all conversations and after about third conversation, was told I could ask for name of costomer service reps. name an ID #. So in a Composition notebook, I've got pages and pages of conversations and numbers of people that I've been trying to get the deal (bundle) that we orginally set up, with no success, even to this very day, Feb. 21st, 2010. I was told that the Internet and Phone could not be set up till Sept. 8th, 2009.
The bundle consisted of Directv Choice Extra package for one year at $34.99, The Phone Choice Enhanced at $26.00, and High Speed Pro Internet at $30.00 which rounded up equals $89.99, but was informed that her credit only allowed one box instead of the four that the package usaully offers. So for two extra boxes, I was told they would be $ charged at $5.00 each for the stardard versions in which we choose.
On Sept 8th, I spoke on her behalf to add Game Lounge, since she is a bed ridding elderly person and that is her only enjoyment beside Cops, Animal Planet and the Runeay Show, at $5.99 a month, and James at Directv (Employee #416067) informed me that since we were new customers and over and over, tole me that it would not change the package, said NFL Sunday Ticket would come along with it for 5 (Five) months absolutly free, be must be cancelled after then or we would be charged for it.
Since the beginning, Ive been getting two seperate bills, AT&T with Internet for $74.99 and Directv for around $65.99 as well as a building balance each month on sport TV when neither of us, Both disabled and on a fixed income watchs any type of sports at all, unless you can call the dog shows on Animal Planet a sport. No matter how hard I have tried, I can't seem to get any resolve from these isssue of their Breach of the Orginal Contract, even though they claim that I changed the Package, which I deny and asked them to listen to the tape recordings of my conversation of the eployees that I've supplied both names and employee numbers as well as dates for them to do so.
They have cut my mothers Tv off and she is slipping into depression and I need some type of resolve or advice on Who and how to sue them here in Dayton Ohio Courts. My Name is Michael Wade, and My Cell Phone number is [protected], my email address so far is [protected]@att.net, but also use [protected]@hotmail.com, [protected]@gmail.com and others, but that should be enough for now. Call me 24/7 as well as 7 days a week for any help that you can give an elderly lady on a fixed income with mutiple disabilities as well as myself with even less income and more disabilities than her.

PS. Also they want you to pay by Credit Card and when we do and save a copy of the confirmation in our Documents folders, they only allow you to have links that lead you back to the account sites with confirmation codes present any more. I have to fine all the receipts and take picture with Cell Phone excepting the time that we have used my other Brothers Credit Card and My Loadable Credit Card. I get a Total of $115.00 a month from welfare relief.

Sincerely in your hands and at your mercy,
Patricia A. Wade Phone:[protected]
Michael G. Wade Phone:[protected]

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Update by Patricia A. Wade
Feb 21, 2010 6:56 am EST

Was abled to sent couple, mostly got western union and money gram receipts, need pictures put on computer first.

Update by Patricia A. Wade
Feb 21, 2010 6:51 am EST

Can not get the saved confirmation links to fill the photo box.

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1:58 pm EST
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DirecTV practically anyone can start an incompetent satellite tv company like directv did

Why am I happy? I was very tired of standard cable, so I read the direct tv propaganda and saw an answer to my prayers: so much service for so little money! But wait; I had better look for direct tv complaints, in the unlikely event there should be any such thing. I now realize than practically anyone can start an incompetent satellite tv company; direct tv did! I could even do this, but i'm an analyst who pays attention to the bottom line.

Still, direct tv could come after me. Some of their minions might even be competent. I stopped by best buy and looked at one of their receivers. There’s a $400 cancellation fee right there. I thought about getting a couple of hd dvr’s. There are endless more fees for intent there, and I should never be so stupid as to believe that & ldquo;free” really means at-no-charge. I have so far not paid these people one cent, but I am a sworn enemy. Are they going to take that lying down?

I once go scammed by & ldquo;the home business group” by paying home business start-up fees. I got my money back. & ldquo;the home business group” made all their money on these fees and nothing else.

Suspiciously, it looks like direct tv depends on a variety of fees to stay in business. If one has lousy service, the income has to come from somewhere. Raiding people’s accounts works even better.

I have been writing all sorts of government officials about this. I have urged government officials to pay close attention to the so-called direct tv contract and the danger of & ldquo;implied consent. & rdquo; implied consent is common on internet scam sites. Once one is caught up in an implied consent scam, the only way to stop it is to cancel one’s credit card. Direct tv takes this even further, by turning practically any account over to collections. Mass collections without cause ends up being another scam. All the government has to do here is tell the banks and credit bureaus to ignore direct tv.

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muljeff
, US
Mar 01, 2011 4:54 pm EST

Having similar trouble here. I called to cancel in June 2010. Finally agreed to stay and even added receivers. I saw the notice, and dismissed it because, I had made new terms beginning with July 2010. I was surprised by the bill and was told that the increase did apply to my choice extra package and my receivers (four of which I purchased directly through Best Buy--I can not understand why I pay a lease fee for receivers I purchased). I finally downgraded to Choice and am sending back two receivers to save $17/month. I will cancel Direct TV in July 2012! Side Rant: Their invoice/statements are overly complicated.

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Misty123
Louisville, US
Mar 29, 2010 7:41 pm EDT

The only way I can see to possibly turn this around is to write the BBB and file for arbitration this is where the case is decided by an independent person that is on neither side. Sorry I have not gotten back here in a while.. Go to this site and read and if you decide to file.. I wish you the Best of Luck :) copy and paste in your browser:
http://www.la.bbb.org/ArbitrationBindingRules.aspx

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M.R.Ray
Paducah, US
Feb 26, 2010 10:06 pm EST

I agree with Misty123 comments 200%! My experience has been very much an example of what she has described. After I decided to cancel services with DirectTV, because it was very unsatisfactory as well as being too costly for its poor service, I was told of the early cancellation clause in their microscopic fine print on contract. First I never signed a paper that had that that penalty fine included. Secondly, my main reason for cancellation was because I had extreme financial problems which forced me to cancel. I did promise to pay the penalty fines within the next 90 days, which was all I could possible afford with my limited retirement income and advanced medical problems/expenses. But they used my data from a Bank Debit card on my checking account, (I paid a few months service payments from it), to ROB funds from my account, which overdrafted my account, caused bank OD charges, and caused my pre-setup directions for mortgage payments to overdraft the account, leading to problems with my mortgage lender and furthered the banks penalty fees even more! Meanwhile I had no money to live on for the rest of the month.
This is not right, it should be criminal for any business to use your Bank Debit card info without your knowledge or authorization. My bank would not resend the transaction, which I didn't think was fair either, because other previous auto withdrawals were in place, which they should have honored first, before allowing DirectTV to get their grubby dirty fingers on my personal funds. How are we the honest working American or in my case, a retired, widow living on fixed income, to protect ourselves, when Big Businesses like these crooked ones are allowed to use their unfair, aggressive rip-offs?
Is there any actions we former customers of DirectTV can take to rectify our problems? I wish somebody would post some recourse for these. Thanks

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Misty123
Louisville, US
Feb 24, 2010 10:53 am EST

It is beyond me why the BBB, The Attorney General and the FTC cannot or will not do one thing to stop DirectTv's underhanded business practice. Why is DirectTV allowed to hide in fine print the truth of their2 year contracts and the upgrade horrors of which adds another 2 yrs to the existing contract without the customers knowledge and even if one buys the equipment they also have to pay to lease this same equipment. Also Directs contract can be verbal or just one's initials on a work order.Not to mention Directs ability to go into a customers bank account or credit card and take whatever they see fit when the customer cancels their service without informing the customer first often leaving the customer no money to live on and no way to pay their bills.
The BBB gets thousands and thousands of complaints each year on Direct TV alone and it does not make sense why they continue to let Direct Tv get away with this devious practice surely DirecttV is not above the law. Has this country sunk so low that the very people we pay to help our citizens in situations like these with Direct TV simply turns a blindeye and allows it to happen over and over again?

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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