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Direct TV / verbal agreement?

United States
5
Contact information:
I had occasion to talk to directtv, after getting repeated automated messages which I wanted to squelch.In talking with the representative, it came out that they "have in their records" that my contract was extended two years this summer after I replaced a faulty receiver. They claim that by getting the receiver replaced, there was a verbal agreement to the two years contract. I would have never made such an agreement as I am moving and planning to cancel them within the next few months. How do they get away with this? What does a consumer do about this?
Ju
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DirecTV Logo DirecTV
Customer Service
Overall Satisfaction Rating

1428 Reviews
2230 E Imperial Hwy
El Segundo
CA
United States - 90245
+1 888 777 2454
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