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Direct TV / bogus contract

1 United States Review updated:

Hi All,
So I have been fighting Direct TV for months now. In a nutshell, I never knew about this bogus contract and early termination fee. I called and fought with them and finally I got throw to this guy named Brett. I asked him for proof that I actually signed a contract. He couldn't produce anything and now all the letters and calls from them have ended. Gee, I am hoping this is all over. Take a look at the letter they sent me. If it helps, call the number and demand physical proof that you actually have a contract.

Dear Ms.---
Thank you for your recent correspondence regarding DIRECTV account # 35308xxx. We attempted to contact you at phone #xxx-xxx-xxxx in response to your e-mail but were unable to speak to you directly regarding your concerns.
Our records support Brett requested a copy of the signed agreement, per your request, and we are waiting for the paperwork to arrive from our Home Services department. As we are aware of this situation and the request for the agreement, we will ensure you are contacted after we receive a response from Home Services.
At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. For further assistance, please contact us at [protected] between the hours of 7:30 AM to 8:30 PM MT.
Sincerely,
DIRECTV Customer Advocate Team

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Comments

  • Kr
      17th of Feb, 2009
    0 Votes

    I cancelled my direct tv today after having comcast install. I have written complaints and called and complained for two years about problems ordering pay-per-view. I have paid nearly 180.00 a month for over 4 years. When I called to cancell my service, the rep told me that the HD box I paid 120.00 for at Best Buy wasn't mine and I had to return it, I said no I paid forit. She said I had leased it, and that was stated on the bottom of my BEST BUY RECEIPT. Also there would be a 75.00 early termination fee on my contract, I said I had no contract, she replied it was automatically done when I purchased... oops LEASED my HD BOX and that also was printed on the receipt. When I ordered service for the additional HD TV and another active television, no rep mentioned the contract, no Best Buy salesman mentioned a contract and my receipt, which I have is unlegiable at the bottom due to low ink in the printer at BEST BUY. I have not verbally agreed to a contract, nor was I notified, or even asked if I wanted to renew a contract, which I would have said okay then. But to slide it in at a retail store on a receipt and try to charge a loyal customer a fee and did I mention take back the box I paid 120.00 for. Is criminal. I left Direct because of two years of bad customer service, I feel you had ample time to correct the problem. Now you are basically trying to steal money from me? My neighbors on both sides of me called Comcast today to cancel Direct tv service and they also thought they had purchased not leased your HD TV box. I am calling the news tomorrow and getting other consumers names that have fallen for this deceptive business scam. I never signed a thing and I paid cash for my box, no signature there either. Let's see what class action lawsuit Direct tv can tollerate, sadly if cable is a nightmare, I will go back to Dish Network whom I used for 11 years or go without before I will EVER use a company that tries to decieve and bully money out of consumers. I would have gone back to Direct TV possibly. YOUR LOSS> Kristin Eaker Jacksonville, Fl.Krise143@yahoo.com Let the war begin, you will NEVER get 75.00 out of me. And we are getting more names of others daily.

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