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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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T
8:51 pm EDT

DirecTV unethical contract tactics

I ordered the promotional 12 month rate lock package of $50/month not realizing it did not include the network sports channels like CBS SN. I discovered this the day after installation and immediately called customer support to correct the oversight, and to enroll in the next package offered at $55/month. I was willing to pay an additional $5/month for some nationally televised network sport channels.

I was informed this was not possible, and that to change the package after 36 hours of contract duration would be $61/month.

I find this business behavior extremely predatory, especially to the elderly.

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2:23 pm EDT

DirecTV cable

I was clearly quoted cable for $50 per month for a two year contract. Price locked for two years ... no other conditions. First month $85 to cover install I suppose. A day before install I spoke to a DirectTV person (in Dominican Republic) who said I only had a 12 month price lock. After that my price would increase to $90/mo unless I take on an ATT service. This was certainly not part of my original deal ... but I see it on the fine print of the contract they sent me. LETS CHEAT PEOPLE ... ATT ... that's a great idea. Now we all know why we don't trust cable and phone companies. Just ask your supervisor Angel Deschamps in Santo Domingo ... who said he takes calls like mine all the time ... because of your filthy lying sales reps!

You got me this time ATT ... but it's your last!

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1:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV direct tv/ at&t

On 05/18 robert tech came to my house (Living with another family) to install my service. Without asking robert took down the other families dish network antenna. I called to have the tech come back to reinstall there antenna, but after talking to a bunch of idiost! No one was able to help me. Instead of helping me some body took it upon themselves to cancel my direct tv service. These are some of the #s that I # spoke too
Jacky i'd [protected]
Kevin supervisor
Bill lkl03473846
Amy u4126 (rudest person ever)
Monica [protected]
Claire wpx976
And then some that I didn't write down. All on 05/18
Finally spoke to john who said he was reinstall my service on 05/19 around 10 am. At 4:30 I still had no service. Call again spoke to jasmin id# fck2211 had no clue what I was saying and dint help at all. Had to hung up because I was still at work. At 6:30 call yet again and spoke some "supervisor" who transfer me to a "tech" and then somebody else in the retention department then, mike id# jcam1816. Mike could not set up my system after being on the phone with him more than 1/2 hr. He offers to send a tech till 05/24. Not acceptable I was not willing to wait that long. He transfer me to ed who said he didn't have an id #. He petty much gave up and dint know what to freaking do. After telling him I will not wait till the 24 he transfers me to id # lighpup0052. Unfortunately I didn't get his name but he was able to fix the issue in less than 10 min. I have service right now and I hope not to have any more issues. Yet I will be calling you guys back once the other family gets there bill from dish. After all it was an employee of your company that made the mistake and I don't feel we should be resposible for paying that bill. The other issue I have is that my credit was run without my authorization by someone at att. I will be disputing this also. I am one pissed of customer since I specifically told that # at att not to run my credit because i'm going to refinance my home. I am one very pissed off disappointed customer.

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7:54 pm EDT

DirecTV direct tv service

Dear Customer Service: On May 12, I applied for Direct TV as a new customer. I was approved and was that I had to pay $149.00 after they ran a credit check. I was given a installation appointment for 16 May 2017. The technician came and install the new equipment. The technician received a phone call from the customer service department saying he as to stop the process. I was told that my Adrian Wayne Pollard who live with me and my wife from 2005 thru 2008 when he move out of our house. My lived upstairs and had his own phone and Tv service in which he paid his own bills. Me and my wife had Dish Network. This was our first time applying for Direct TV. I was not aware of my son bill with Direct TV. I was told in a unprofessional way that unless my son pay his bill or I pay it, I will never get Direct TV. My lives with his mother in Pasadena, TX. We have been living in this house since 1998. I am a retired Veteran and I would like to have Direct TV. We do not understand why we have to pay my son bills with your company. This really disturbing to us because when we were approved we cut our ties with Dish and your technician removed their dish from our house. My son is living in Pasadena and has Direct TV because your unprofessional representative told that my address was the only address that was flagged. Can someone please help us. Thank you very much.

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6:24 pm EDT

DirecTV directv

I was billed for a $135 charge when a was told that it was going to be $83 monthly basic plan for 2 years contract. So then I called and customer service told me just to pay that $83and then I'm receiving calls from DIRECTV if I don't pay the remaining balance I would have my service suspended. I'm like how if I already pay my bill . This is bad they just want more and more money and they don't want to help us out i don't even use the service of what they are charging me. I'm very disappointed 😔 and if they don't help me out, why should I care about my 2 year contract.

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3:19 am EDT

DirecTV billing customer service

My tv was working fine i have a damm 600 bill due i was told that i was getting 200 dollars credit for hbo i didn't ask too add on my package now my tv has had a code 726 since Friday the represrntivived that i talk too are rude insult me and laugh at me I got called a wet back I feel discriminated on top i have proof of a employee telling me to wait for service to get disconnected and he will turn it on never happen

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Kmcgunn
, US
Jun 10, 2017 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Having same problem, I was double billed for 2 months in last bill. I have never missed a payment. On phone with customer rep's for 3 hours without any satisfactory explanation nor help.

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J
12:28 am EDT

DirecTV they lie - bill always going up - and their customer service sucks!!!

For the past 3 months I have called Directv over my bill because they double charged me on my bill. The first month I called they promised me a credit for it and told me I didn't have to pay that over charge. The next month bill still showed the extra amount and plus now I was getting late charges. I called again and the same thing was told to me. Today I called AGAIN for the 3rd month and after being hung up on, told different lies by the 10 different people I had to talk to I was told that it was in my bill because now they were doing billing in advance. Directv has the very worst customer service I have ever sealed with! They lie and are rude. Now if I didn't pay my bill they wouldn't hesitate about shutting my tv service off. They need to remember that they aren't the only satellite service provider and Dish is much better and doesn't cost near as much. I do not even have a good package and pay $140 month for their ### service that goes out every time the wind blows.

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5:42 pm EDT
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DirecTV satellite service billing different than promised

I started my service in April, 2017 with the Select tv package for $50 per month with free equipment and free set up and free recording. On or about 4-4-17 I upgraded to Choice package. I was told it would increase my bill to approximately $80 per month for 2 years. My first bill was $50 as promised. My second bill came in and was $117.59. This was $80.83 which is what I was promised. Then they added a regional sports fee of $5.83 and a second sports fee of $5.44 plus $28.77 as activity from last bill. I called on 5-17-17 to let them know I do not have a sports package other than what is included in Choice package. I inquired about this and was told I must pay a fee if I receive any sports channels. They could not explain the other charges. I am not getting the promised monthly charges as promised. Please have someone who speaks English to respond if verbal. I very much would like this resolved before another payment is charged to me. Thank you for your help. I can be reached at [protected]@ymail.com. This is very disturbing. I am 68 years old and on a fixed income. This is very upsetting as I fixed my budget on what was promised. Thanks again. Sharon Dalton, Forsyth, Ga. 31029

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8:10 pm EDT
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DirecTV movie charges from 5 years ago

Acc: [protected] Art Garcia in the city of Beatty Oregon. After several years as a customer i close my account, mail my full monthly payment for the month of April/17 and mailed back the DVR card, received a refund and my following statement with the disconnect status plus a $0.00 balance. On May 15/17 I received a late payment email for $29.99 that I was told were ordered 5years ago by the remote, first I can't order by remote because I didn't have internet, I ordered by phone or via my iPhone and only one resemblance my taste, again when i ordered I pay by debit or acc charge, pls investigate and see what can be done about this

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C
12:47 pm EDT

DirecTV customer service

Date of Incident: 05/15/2017
Client # 6700942
When alerted to my credit card expiration the second week of May, 2017 via email I immediately went to "my Account" and updated the credit card information. I had been notified of my payment being processed and thanked for using the auto bill pay service.
I then began to get unidentified calls from and "800" number which I prevented from answering due to the 100 calls a day from telemarketers that fill my answering device and interrupt my work.
I then listened to one of the dozens of 800 calls to discover it was DIRECT TV claiming I was in arrears of $280.19 for May and June (which is 11 days early) while their own record shows had been received and a thank you issued to me for using Auto Bill Pay.

I attempted to contact Direct TV via "Chat" which there was no link for and finally called the "800" number for customer service, the phone tree system then went into a loop of bill pay options, threats of discontinued service and endless questions to get to an agent to discuss the issue.

After 40 minutes of unproductive phone tree looping I finally made contact with an agent of "customer service" who continued to repeat the same infuriating information as the automated system; which did not match the information on "My Account." When I tried to stop her from continuing with the script agent "Cyrill- 0151" became very rude and aggressive, stopped me from trying to explain and went back into the script.

I must say that, out of all the customer service contacts I have made, this was the worst experience out of any and especially infuriating out of all the contacts I have ever made with Direct TV.

I Would like to see that the information posted on "MY ACCOUNT" and the information sent to the customers, via all technologies, be consistent and correct, along with the notifications.
I would also like to be treated with respect and when asked a question be allowed to answer.

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F
8:29 am EDT

DirecTV honoring contract and sending to collections over your lack of service.

A few months back I was sent to collections over a installation that never happened. Nobody ever showed up and I had to pay over 300 plus dollars. I spoke to multiple supervisors and they say they'll call me back and never do. Was sold with a promise to receive $200 in gift cards that never came. Direct tv blamed at&t and at&t blamed direct tv... I've been a loyal customer for years. This isn't all, I'm suppose to be locked in to a $120 a month and paid $186 dollars today. Lack of integrity and customer service. This merger has been nothing but GARBAGE! SHAMEFULLY BUSINESS!

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12:49 pm EDT
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DirecTV dtv wireless cable

Direct TV account #[protected]
Lamont & Tia Roach

My Direct TV service has been out of order since March 2017. Originally, the issue was reported at the main Genie box, not working. Technicians were sent out to correct the problem. The first technician sent was not savvy/or a programming technician. He called for backup, and they were at the property trying to figure out the issue. They were there for several hours. Finally, they figured out their findings. They found that, they (Direct TV) put in the incorrect box replacement, and set up two Genie's on the account. Which caused system issues, and it had to be reconfigured and corrected. After being there for more than several hours. They thought they had fixed the entire system in the house, with the exception of one box, and mentioned that it was the HDMI cable, and that we needed to purchase, and install another one. So, that TV was left not working; only that it needed an HDMI cable. Per the DTV technician, a new HDMI cable was installed by us (the home owner), and the box still does not work. We called another technician out for service, and he left a note that all was fixed, and that was not true. Went to watch the television and still not working. I can go on, and on about this technical issue, but now what needs to be explained is the customer service issue. Today May 11th, I called to ask for repayment for services not rendered for two months, and still no service to the date. I spoke with Alicia agent # 4853, who accused my husband and me of continuously calling for credits. She mentioned there was no credit do, and if she would provide us an $80 credit, we would be happy. She simply was not getting it. I explained to her, that I was not asking for a credit, but was asking for service to watch television, that I cannot watch. I did not know I could get billed for a service that was not provided. Again, I am so disappointed and dissatisfied with the DTV service lately, and would like to get it resolved, but can't seem to get any one to help or assist. Especially, when accused of just calling for credits, like I don’t pay for a monthly service. I happen to pay a significant amount on a monthly basis, just like all other consumers, and would like to be treated with respect when I call the DTV center. Alicia #4853, was rude, accusatory, and combative, and wanted to only acknowledge, that a $25 credit was provided. Her attitude and the $25 credit did not do anything for me. Not to mention, that back in March, I was told I would have a full month credit. That never happened. I have been a loyal customer for more than 16 years at two different property locations. If I do call for a credit, it's for a service that was not rendered, a credit that was offered for a new service via DTV, something not working in the DTV universe, a service that was seen available through marketing via a commercial, or discounts available to loyal customers, what’s wrong with that? I can't get an expert technician to get my home system aligned, I can't get a call center representative to help me, I'm accused of asking for free credits. So disappointed, I was made to feel like a criminal, or a con artist, when I pay a monthly billed expense, just to get sloppy, lousy, lazy, service, with no credible service technicians that don't understand or can conceptualize the DTV system. It would be greatly appreciated if someone, in Direct TV can help with the matter. I hope the message does not get discarded, or is sent into a black whole. It would be then again, the customer does not matter, but pay your bill.

A desirable resolution would be to have my bill compensated from March to current, and for the DTV service to be working, because it's still not working.

Tia Roach

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8:32 pm EDT
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DirecTV identity theft, someone used my name and address and I don't know who did it

Hi, my name is Charles Hall and someone has used my name and address for a Direct-TV account and I never had Direct-TV account before. I called the Creditor number the first time and the woman that answered said that someone from Morgan North Carolina or somewhere like that was using my name and address from North Carolina, which I have never lived in North Carolina. The woman told be she would put this as a fraud account and would close it and I would receive no more correspondence. Well a week later, I have received another letter, so I called the Creditor again, and a woman answered and said that I should file a police report and file a Direct-TV Identify theft form, which I am doing now. The Direct-TV account number is [protected].

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4:41 pm EDT
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DirecTV rate increases and faulty information

In Jan 2016, I contacted customer service to find out information about acquiring as a new service. I specifically discussed the price per month and the 2-year contract, as I had been burned in the past by another company. I was not going to switch to a new service that did the same thing. I DISTINCTLY discussed the rate and that the monthly rate would stay the same for the full 2-year contract, which I could not cancel without penalties. The customer rep assured me the rate would remain the same for the full 2 years, with occasional offers.

I got the service in February 2016 and the first problem was ongoing lack of ability to DVR several programs. I contacted customer service and was told the customer rep had quoted me a price for the regular DVR device, not the GENIE, which limited my ability to record several programs at once. They did credit my account for the difference in the DVR charges-a full year of charges all at once. My monthly bill, however, was higher than was quoted because of the higher DVR option. I attributed this incident to a misunderstanding or mistake on the part of the sales rep, and let it go, because they did make some restitution, and I did want the service of the higher-grade DVR.

I had frequent problems in the first few months with episodes of TV not available, causing me to re-set my box many times and missing programs.

The next problem was an initial package of some premium channels for the 1st 3 months. At one point in the multitude of calls about the DVR and "re-set" problems, I gave verbal instructions to a customer service rep to end the premium channels when the promotion period was done, as it was getting close to the end of the 3-month period. When the bill arrived for the 4th month, I was charged for the use of those channels and no arguing with the customer-service people would remove that charge.
I again let it go, with the slow burn of a consumer who was getting the raw end of a company who apparently employed uninformed service and sales reps. The service went on uneventfully for the following months except for an occasional need to re-set my box or a dropped/interrupted DVR program here and there.
In Feb 2017, my bill went up from $51 to over $80. The explanation on the bill was "credits ended". I called customer service on 3/4/17 who took my complaint and was unable to resolve the issue (which was my demand to return the bill to agreed-upon price for the full 2-year contract.) The rep said my complaint would be "escalated, " which meant that the complaint supervisors would review the audio tapes of the initial conversation/call I had with the sales rep in Jan 2016. The service rep took my number and told me a supervisor would contact me with the decision in 5-7 business days (which would have been 3/17/17). I contacted customer service again on 3/17 when I hadn't heard back from anyone. The rep on the 17th said my complaint was still in the process, and the decision was not back yet; he said to give them one more week. In the meantime, I had received a second bill for the higher charge, which was being deducted out of my checking account, the result of which bounced some checks in my checking account. On 4/4, I received a 3rd bill which indicated my account was being credited $5 per months for 12 months. I contacted the customer service department again on 4/10, and that rep explained that the company was giving me that break as a result of my complaint. No one contacted me as the reps had stated they would. I asked to speak to their supervisor. The supervisor was very rude and said they had no way to review the tapes from the initial sales rep call, even though I gave them the rep's name and the date/time I called. He said they didn't keep the tapes. My suspicion is that they DID review the tapes, as their customer-service rep said they would do. However, they didn't want to admit the mistake made by the sales rep in 2016 and so decided to change their story.

I then asked for the arbitration process which is mentioned on my paper bill as the company's way to resolve complaints. He said he knew of no such policy and gave me the address of the company's legal department in response. I asked to have my service cancelled but he said I would be responsible for the unpaid months and a cancellation fee.
As my mother has been ill in the past months, I have not had an opportunity to legally pursue this issue but I will be, if the company does not restore my monthly bill to the agreed-upon rate.

I would like to resolve the issue with the company before it gets to that step. If their sales reps gave the wrong information to me, the consumer, it is their obligation to honor that, and re-train their employee. With this situation, they are highlighting that their customer service reps and their sales reps are improperly trained as to procedure. I got quoted the wrong information regarding 2-yr contract rates, I was quoted the wrong information regarding the higher-grade DVR service, I was told they would stop the premium channels at my request, I was told the supervisors would call me with their decision, and I was told their "supervisor" had no knowledge of what is included with their own customer bills. If ANY of the initial sales information had been truthful, I would not have taken the service. And now I will suffer credit problems if I don't pay the bill they decided to have me pay. They will charge me for the unused months and set a collection agency after me to get it.
I guess that the Direct TV company thought I would blow off yet another bait & switch facet of their service. I might have thought when I encountered the first problem (or even 2!) that some representatives made mistakes in their customer service. Everyone has bad days and makes mistakes, and a few dollars was not worth all the aggravation. I now know that this is a constant barrage of misinformation and the company screws their customers in the assumption they won't make a fuss about a $30/month increase. I absolutely wanted to support a new service that took the place of what I felt was a monopolizing cable company that also changed their rates in the past. Too bad Direct TV turned out to be even worse. I am one of a few hundred million, but my voice in the company's reputation will be joining the others who have been screwed by this service.

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1:46 pm EDT

DirecTV direct tv

I requested that my acct with Dircet tv be cancelled, however, I continued to get charged, to the tune of $456.00. I called Direct tv and they sent me a box to send the equipment back, which I did. At which time, as I was told, when the equipment was return, I would have a $0 balance. I would like to resolve this matter, as it is affecting my credit.

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11:19 am EDT
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DirecTV no phone upgrade as promised during directv sales pitch

A month or so ago I inquired into subscribing with Direct TV. One of their biggest sales pitches was the "Watch TV on your telephone while on the go". I pointed out that one of my phones was a flip phone. They did acknowledge that the TV will not work on the flip phone. They went on to say they would "Give Me" an upgrade for that phone to one that will work with Direct TV. I went to AT&T this past Sunday to get my upgrade and was given the news...I was the third person who had come into the AT&T Store with that story, but unfortunately I had to buy any "upgrade" to the turn of $500.00 plus dollars. They urge me to get back in touch with Direct TV concerning this promise. Today, I spoke with six (6) different people from both Direct TV where I started and AT&T where I was transferred only to be transferred back to two (2) other Direct TV employees. Ultimately if I need a upgrade they will only "Give Me" the store address where I go and purchase the promised upgrade. I see my old provider SPECTRUM on the horizon!

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1:21 pm EDT
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DirecTV satellite service

I was told last april 2016 that I was locked in with price for 2 years. This april 2017 I was told no price is not locked in for 2 years but 1 and it is your choice whether you stay with us for 2 years. My billed at this time doubled. She reduced bill. Yesterday I was watching television and received an error message. I called Directtv today and was told a technician needed to come out and there would be $80 charge. I told her I had protection. she said I did not. I assured her I was told that I did. She said no. After this I was over directtv there deception promotion of 2 year locked prices. Then the deception of get protection and it covers everything and it does not. I cancel my service with directtv only to find out there is a 2 year commitment and I will be charged the balance of $200 for early withdrawal. Again I was not told this. Frustrated, tired and not a happy person with Directtv

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11:05 am EDT

DirecTV annoying phone calls

this number kept showing up on my phone ... so on my break I called it and it was direct tv. after I was on hold they asked what I wanted... I said you have been calling me so what did you want? well we see you are a new customer ( which I was a customer in the past so I already knew all about the service) and we wanted to know if you knew about the free HBO bla bla bla... I said yes and quit calling me and make sure you don't take automatically take my payment off of my debit card like you did my first bill without authorization either. so she said fine and bye... so I went back to work and about and hour or so later my cell is ringing again and its direct TV's number again! the [protected]... so I picked it up and didn't say anything and could hear 2 Asian guys joking and acting stupid and then I said hello? and said it again ? who are you calling? I said who is this? they said your new boyfriend... I said oh really? because I happen to know that this is direct TV's phone number and I am turning you in for harassment! oh man please don't please don't and the other smart ### says do what you want to! now that shows you just how happy I am to have started service back with this company. what a joke.

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Update by london17
May 03, 2017 11:08 am EDT

I was also charged an installation fee that was waived on my confirmation. imagine that. I called several times and chatted with them online. they were no help. they are a joke. I will tell everyone I know to NEVER get DIRECT TV.

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4:54 am EDT
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DirecTV direct tv

My father died and DirecTV customer service told me there was no issue to close the account early. Not to mention their service is crap and completely unreliable. There wasn't any quality service and trying to get problems resolved? Never got any help. Instead they stick a disconnect fee and force a collector down my throat. Unethical and not worth it.

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8:04 pm EDT

DirecTV directv 4k service or lack thereof

I was talked into upgrading all my receivers and therefore a new 2 year contract by getting 4k compatibility after my wife and I purchased a 4k tv in December. When the Tech came to install the system, he informed me that the "new" HR54 received does not get 4k content. It only sends the 4k content to the satellite receivers. I wasn't happy but we moved the main unit upstairs so I could get 4k downstairs. Fast forward to April 28th and we had some internet issues so I called the customer service representatives to ask if they had some type of firmware upgrade to actually get 4k content on the main receiver. Apparently, this is not going to happen and the representative was confused because she thought that I should get 4k content on that receiver. After explaining it several times, she checked in with someone else to find out this was true. 1.) This should have been explained to me initially when it was sold. 2.) It may be apparent that Direct TV employees are not informed about this content issue and 3.) Really? Why would you even offer the content if you hadn't solved this issue.

I then asked the support on the phone if they would provide another satellite 4k receiver that I could use to get 4k content to the main tv and she told me that was an upgrade. You, DirectTV, are the ones that made that mistake--so fix it. By the way, my support call was also for the fact that Direct TV cinema was not working. DirectTV will e-mail me when it's working again and they don't know when that is.

Damon

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

**Guide on Filing a Complaint Against DirecTV on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with DirecTV in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
- Provide relevant information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

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Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

Website

www.directv.com

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