DirecTV – Page 53

I have been a long time Direct tv customer off and on over the years.

Back in June 2013 I had direct tv in Reed city Mi shut off early because I took on a new job back in the Okemos, Mi area which is my place of residence. The Direct TV does not work in Okemos due to trees. The reason I know this is I tried to hook it up when I came back from Tuscaloosa, AL and the rep said it will never work with the trees. Direct TV did not charge me for the service ending early for the tree obstruction issue.

Now when I left Reed city and let the Direct TV rep know to stop services and that there is no way to continue the service due to the tree issue. This didn't seem to be an issue at first. Then of course it was later an issue. After some frustrating calls it looks like it was never worked out because I have a credit agency calling and a charge of $770 on my credit report.

I am looking to get this resolved and stay loyal to Direct Tv in the future when I need the service. Can you help with this issue? Thanks for taking time to review my situation.

James Hall
2321 Kewanee Way
Okemos, mi 48864
[protected] cell

Today, July 12, 2017, I called the cancellation phone support line. I was requesting information when my return box would be here. I gave him the phone number and he curtly said "3 days" . Not sure this was the truth I questioned further in which he stated it to be showing up on my account display.
Ending the conversation . He stated "If you have this problem again don't call this number" After I said goodbye I left the call active in which I heard loud laughing and "party" like sounds.
I thought this was not very business like and I certainly won't tend to ask for directv service in the near future. It seems consistent that there was no survey offered at the end. There is no category for customer service listed in your list. So ignore the "news and Media"!

I called in May of this year (2017) to sign up for a two year contract for the entertainment package and internet. This package is supposed to cost $55 for DirecTV and $30 for the internet. I also have a $10 modem charge and signed up for the $7.99/month protection plan. My first months bill was fine, it included a one time fee which I knew of. Then in the first week of June, an agent CALLED ME to offer me an upgrade on my package for FREE for the first three months. I specifically asked "this is for free, correct?" and she assured me it was. So I told her sure, I'll give it a try. I get my second months bill and I am being charged for this package upgrade, something I was offered for free. I called and they continued to tell me over and over again that this offer was only $23 off a month for three months, not free. I told them that their agent called me and offered something to me for free and I don't intend on paying for it. I told them they needed to put my package back to what I originally signed up for and locked in at for two years, the entertainment package with internet. She apologized and told me she downgraded my package back to the original one. She then put in an escalation case to review what this agent had offered me. She said it would take up to seven days to get a response. It has been at least 14 days since that phone call. On July 4th I had another agent call me and once again apologized for the agents mistake and told me she would be giving me a $5 credit on my bill for the next 12 months because of this issue. Now that would make my DirecTV $50 instead of $55. I call Monday 07/10/2017 to pay my bill and it is still sitting at $174.26. That is WAY too much! So I tell the agent the problem, again, and she kept telling me that I was paying for the package upgrade. I explained to her 10 times that I did not approve a package upgrade that I had to pay for. That one of their agents called me and offered that package upgrade to me for free for three months. She just said sorry, it's not free. I told her I understood that it wasn't free, but it was offered to me for free and they needed to take off that package upgrade and refund me the amount charged on my bill. After 30 minutes on the phone with her she said she set my package back to where it should be and gave me a credit of the partial usage charge for that package upgrade. I call the next day, 07/11/17 to pay my bill. Still $174.26! So the agent (a different one everyday) told me I was being charged for a package upgrade. At this point I am extremely upset. I asked if they keep any records of any of these phone calls, if they make notes on my account of the changes. She said it was just showing my bill. So I had to explain for the eleventh time of what happened. She of course apologized and put me on hold. After a while on hold, she came back and reviewed my bill and charges with me; which I really appreciated. It's a good thing she reviewed everything with me, because I was being charged for a completely different package. Not the entertainment package that I had originally signed up for and not the "free" package upgrade they called to offer me; a completely different package. A package that was still more expensive then the one I signed up for. Plus they had the $19.99/ month protection plan on there, not the $7.99/ month plan that I signed up for. Very sneaky, trying to get money out of me, maybe in hopes I won't notice these changes? I was furious! She apologized again and she said since I was so upset and this was obviously a mistake on their end, she would be issuing me a REFUND for that partial charge PLUS another $5 credit for all of my trouble. That would bring my bill to about $120. I asked if when I call back, would that be my total. She assured me, yes. I thanked her and hung up. I call back today 07/12/2017 to make my payment, and surprise, it is STILL $174.26! So they connect me to another agent. He told me the same things everyone else did, I was being charged for my package upgrade. Frustrated that they don't have any of the "notes" they claim to make on my account; I proceed to tell him the issue for the umpteenth time. I also told him about the conversation I had with the agent the day before. That my bill should have been adjusted to reflect these changes. He said sorry, there was nothing he could do that I had to pay the $174.26 and that all credits would be issued on my next bill. I told him I didn't have the $174.26 and that I wanted to pay what I was told would be my bill after being promised a refund. Needless to say, I was in tears by the end of this phone call which lasted 1 hour and 5 minutes and got absolutely nowhere. I have had this service for two months, and I can honestly say I have never been lied to and treated this way with any other company. As much as I enjoy the channel selection and the great internet service, their customer service is absolutely horrible. So I am just going to have to pay the $174.26 that they charged me, after being lied to multiple times by multiple people and hope that my bill next month will reflect the credits they say they issued me on my next months bill. Unbelievable! I will not recommend this company to anyone and will tell anyone I can about my experience with DirecTV.

I terminated direct tv service in early may and received a credit of $41.42 for the remaining of the may billing period which I had prepaid. Direct tv sent me a statement on 5/16/17 showing this amount as a credit on my account, which I asked them to refund back to my costco citi card. On 6/9/17 I received another statement saying they had issued a credit of $41.42 back to my card. My credit card company (Costco citi card) has no record of this credit being made. When I called direct tv they changed their story and said they could not issue the credit back to the original card (Couldn't give me a reason why) but instead issued a prepaid visa card thru "citi bank" which I never received. When I called direct tv they provided me with a 800 number and told me to call the "bank" directly. The number for the "bank" [protected] turns out not to be a bank at all - does not identify itself as citi bank. There is no way to reach a live representative that can help with determining if a credit was issued or how it was issued. When I did a reverse phone number lookup on [protected] it comes up with a scam alert. I notified direct tv but all they can say is to call the 800 number. Here is the url (http://800notes.com/Phone.aspx/1-800-522-7458) with the complaints for that number. Costco should be aware of how their vendors are conducting business as it could reflect back on costco.

I recently purchased the combo of Internet and DirecTV. The representative I talked to give me all the wrong information about the Internet company. She told me I would be getting a paper bill from DirecTV and the Internet company from DirecTV and the Internet company and that my card would never be charged again. The following week my card was charged $70so I called the Internet company and they said they do not send paper bills there are paperless company. I then called DirecTV to see why they gave me all the wrong information and they said there's nothing they can do about it I asked him to listen to the recorded conversation and they refused I then proceeded with telling them I wanted to cancel everything after talking to a supervisor and the supervisor said that she would connect me to a cancellation but she could not authorize me not having to pay the cancellation fees when in fact the contract is void because everything the agent said to me was false. The only reason I signed the contract was because I believed what the representative told me. The phone call to get to representative took over an hour and she was no help at all. I have never been treated like this from a company from the start

Say! I specifically told a direct tv person I just wanted a one yr tv service plan. Also when the teck came to my house to set me up I again. Asked if I was getting just a one yr contract and he told me yes. To be sure I also jotted a note near my signature on his form he asked me to sign, that I wanted a one yr contract only. Now today. Thinking my one yr contract was near dont. I though to pay the couple months early cancelation
. When t0 my shock. I was told my contrct was for two yrs. Seriously, I asked several of your staff.. Before ordering, explaining I saw the ad o. T. Too for one yr. All seemed ok until today. Please forgive this mistake and allow my cancellation... Others more at fault than i.

I have had my service for 2 years and 3 months now and last April I moved to a different town and when the tech guy came to hook up my boxes he had new ones and I wasn't sure why because all of my equipment was just FINE. He made me feel that because I had moved that I needed different boxes but NEVER told me that it would restart a new contract! So today ( 1 year later ) I called to cancel my service altogether because I am moving and their is already cable there, I was told that I will have to pay this amount for cancelling my contract early.? My 2 year contract was up in April and I do not think it's very fair that I am being told I have to pay extra for something that I was unaware of! i have been a very loyal customer for 2 years iv never missed a payment or anything and that tech sold me into something I didn't even need nor want. So I am filing this dispute and hoping it all gets taken care of the way it should be.. I should never have been renewed to a new contract all because I moved! I would greatly appreciate it if this matter can and will be handled to my justice please and thank you.

My Name is Stephanie Campbell.
Account #[protected]

Starting 5/19/2016 I had service transferred from my old home to my new home. When they installed my receivers they did not install wireless, I had wires running through the floor of open an open doorway, I have a one-year-old daughter who could've easily tripped on those cables. Not to mention is was in a living room so it looked terrible, because we were just moving in we did not notice these cables until the installers left.

6/7/2016 I had them come out to run all of my cable boxes wirelessly, like they should have in the beginning. After they left this time we noticed they ran the dish ground cable loosely to a water faucet that was three feet from a pool. This is absolutely unacceptable, I had them come out to re-run the ground cable correctly. After all the headache I had been through, so far I tried to leave dish network at which time they refunded me a months worth of cable, sent me a $250 gift card, gave me NFL Sunday ticket for free for a year, and lowered my bill by $50 a month on the exception that I re-sign a two year contract agreement.

So I kept service and have them come out on 6/20/2016. They have this date on their records stating: “QA a failed due to water faucet” The new grounding cable was ran.

Fast forward to 7/5/2017 I lost cable and was not able to record or access anything from my main direct tv box (the Genie as they call it.) So I had someone come out fix the issue. The first tech simply changed the RCV cable and left telling me the cable was fixed. When my husband got home to review what he had been done. I my husband was upset and informed me that the technician had given us a cable that

1. Did not work for HD which is clearly the type of box we use.
2. Our main box (Genie) was still not accessing the Internet and allowing us to record shows and that our smaller box was telling us the hard-drive on the Genie was broken. So the original issue had not been fixed. So I had to call customer service and speak with 3 different agents to communicate the issue had not been fixed I had to call customer service again to get someone to come back out, this time they told me it would take two additional days before someone could come to my home.

I scheduled an appointment for 8 AM Friday, 7/7/2017. The day of I get a text message from Dish confirming an appointment for 4 PM. This was clearly not my scheduled appointment time because I work and would have not scheduled a time for 4 PM.

I was forced again to call customer service for the third time now keeping in mind that to reach a supervisor to customer service you have to talk to four separate people, who never remember your information; and never pass information to the next customer service representative; so I end up spending about 30 minutes per phone call just to get someone to help me. I make $75 an hour. So in customer service calls alone they owe me in the range of $225.00. Anyways… they ended up scheduling me an appointment for 6 PM that evening.

At 6 PM the third service tech finally comes out! He takes one look at my Main cable box and tells me “The Genie is fried along with all the cables inside and outside that were attached to it. So he goes outside to have a look at the dish on my roof and looks at the new grounding cable (the 2nd grounding cable) and tells me this is the issue, that the only legal way to run a grounding cable is to my power companies meter. He tells me at this time he will not replace my genie until the new grounding cable is ran (grounding cable #3). But…. He does not have a ladder so I will need to reschedule again ( a 3rd service call) and calls his supervisor to put on the phone with me. This supervisor works for the contracting installer company for Direct TV who informs me that what I have been through since 5/19/2016 is horrendous, apologized and put his best service tech on an appointment at 8am Saturday morning so I would not have to call Direct TV myself. On the way out the door the tech double confirms that I have “6” cable boxes in my home. The fact is we have 4 not 6 boxes in our home, 4. So I find out I had been paying for 2 extra boxes since 7/5/2017.

As you can imaging at this point I am extremely frustrated because I just found out:

1. My second ground cable installation was done in-correctly on 7/5/2017, there for blowing out my cable box. I was told had I not had a surge protector on my TV, it would have been blown as well. And that I was going to need a 3rd ground cable installation.
2. I had been paying for 2 additional cable boxes for the last year.
3. I was on my 3rd service tech in 3 days.
4. I had been out of cable for 5 days.
5. And last but not least I was going to have to contact Direct TV customer service to explain this whole outlandish scenario.

So a final attempt was made to contact a customer service supervisor, which again, as I explained above takes at last a full 30 minutes just to get someone to give you a supervisor. This final call the supervisor actually argued that I did not need my cable box grounded. He would me he would not compensate me another dime. So I cancelled my account. A new supervisor got on and informed me that they would compensate me for the 2 additional boxes I had been paying for, for a year, and that it would be applied to the balance due for breaking my contract.

What should really be happening is I should be allowed to break, null and void, my 2 year contract from 6/2016 since the correct grounding cable was never ran in the proper way and caused lightning to enter the cable wire.

They should then in addition be refunding me in cash for the 2 additional boxes I had been paying for, for a year that I was never given or signed to have.

As you can see from this list:

1. Running cables over the floor through an open living room doorway instead of wireless cable boxes.
2. Then came to fix that and ran the first ground cable to a faucet next to a pool.
3. Then came to fix that and did not ground it correctly again. This time grounding it to a screw in a metal box at the bottom of my house.
4. Charged for a year for two additional cable boxes I never owned.
5. Then my Cable box gets fried by lighting due to number 3.
6. No Cable for a week before a service tech can tell me the real issue.
7. At which this time he can’t fix due to not having a ladder (what typer of service tech does not carry a ladder)
8. 9 calls to customer service ranging 30 min per call or a total of $337.50 if you calculate what I took away from work hours to handle these calls.
9. And in total 8 service techs to my house in a 1 year period.

I think its safe to say I should be able to break my contract with no penalty and be refunded my two additional cable box charges that accumulated over the year because they were added in-correctly.

All of the dates referenced above are on file at Direct TV and were given to be by a supervisor.
I am attaching 3 images:
1. The 2nd ground cable ran with a screw to a medal box at the bottom of my house
2. The fried cable wire inside. The cable on the left is a new cable and the one on the right is the fried by lighting cable.
3. The fried cable outside that was blown off the white cable where it was attached when lightning struck the in-correctly grounded wire.

Please help me resolve this issues as my family has been through a nightmare in a very short one year time frame with this company.

Regards,

Stephanie Campbell
[protected]

I kathy Williams attempt to get service with you around 2/2016, paid a deposit with checking acct., the representative came out twice to my 732 Azalea residents in port allen and could not get a visible connection because of a large tree in my yard. Please remove the reporting off my credit file as if I owe your business. Thanks so much. My contact #[protected], it's really hurting my Credit.

Hello!
My name is Damion Riley my directv account number is [protected].
The purpose for this complaint is to inform whom it may concern. On 5/11/2016 I signed up for directv services inside of my place of work (Costco Wholesale) and was told of some great offers that directv had at the time, i was told based on the package that was chosen I would be guaranteed that price offer for 24 months. Also with me signing up I would receive 1 free year of NFL Sunday ticket. After the first year was complete I would have to pay for the NFL Sunday for the second year if I wanted to have it. I then asked if they offered the Dodgers channel as well and I was told yes and that it came with the package as well. I was told that this offer came with service for up to 5 rooms as well. I have experienced nothing but total mayhem since the services were installed in my home on 6/1/2016. I have received over more than 50 apologies in regards to misleading information that was given to me by directv/at&t representatives. It was not until January of 2017 that I thought that the issues have been resolved but that turned out to not be true as well. On 6/16/17 my services were interrupted and I also noticed that my monthly rate had increased as well. As a paying customer of directv services I fill as if I am receiving the short end of the stick in regards to the way that this matter is being handled. I would love to speak with someone from the back office that can help me find some understanding and resolve to this matter. Thanks in advance. My email address is [protected]@gmail.com. My direct telephone number is [protected]. I look forward to speaking with someone soon.

March 1, 2017
Attention Direct TV
I am writing this letter in reference to Account Number *****
You are misleading the consumer into thinking you are part of AT&T yet Direct TV is a separate entity.
Upon committing to your services, I had full intention to keep my Direct TV services.
As you know, life happens and I am currently going through a divorce.
In October 2016, I had to move out of my family home.
I called Direct TV requesting for the services to be put on hold while I moved into my new home.
This request was never processed. I have not used Direct TV services since October 2016, yet I have continued to pay the monthly bill.
When I finally moved and called to request a transfer of services, I was told Direct TV was not available at my new location and they recommended for me to sign up for U-verse. I called the Direct TV customer service number.
I never wanted to cancel my Direct TV, I just wanted my services transferred to my new address.
Your representatives did not give proper information when I called to get my services activated at my new address.
I do not feel it is right to charge me a disconnection fee, when your representative was the one who gave me the information about Direct TV not being available at my new address and recommending U-Verse.
No one EVER communicated that I would be charged a disconnection fee for not having the Direct TV Satellite and communicated as though AT&T Services and Direct TV Services are one in the same.
I never wanted to cancel my services, I just wanted my services transferred to my new address.
Because of the Customer Service Representative’s miscommunication, Direct TV is now obligating me to pay a disconnection fee when all I requested was a transfer of service.
I will NOT be paying the disconnection fee as these fees are unjust.
It has been a complete hassle to deal with something basic, like moving.
I work extremely hard for my money and I am raising two kids on my own.
I don’t appreciate dishonest business and being forced to pay for misrepresented services.
If you report this to the credit bureaus I will be appealing all your charges.
I will also be sending a complaint letter to the BBB and the FCC for the false advertising, overcharges and misrepresenting the contract with “AT&T and Direct TV”.
Thank you for your attention.
Respectfully,
Nanny Aguirre

Since Directv merged with AT&T I have had nothing but problems. When I call in for support to fix a problem, they try and sell me an upgraded package. Most recent issue was with a genie box. I was told it was defective and needed a replacement for free (I just had to pay the shipping and handling of $19.95). New genie box arrived. Had trouble connecting it but finally got things working after a 40 minute call with the customer service department. Later that same day, when I turned on my other TV in a different room, I had the same problem with that genie box. Called customer service AGAIN. This time I was told they were detecting a problem with my connections and I would require a service call with a technician. In the mean time I am unable to watch TV in that room because the screen keeps saying error. When I call customer support, it is very difficult to understand the people working there. Most have heavy accents which makes it difficult to understand what they are telling you do do when trouble shooting.

I called on 6/10 to ask if they have any other packages that only included the local stations. I was told that a $105 service was the lowest I was going to get. I called on Monday 6/19 to cancel the service on one set and sent back one DVR. The employee was rude and either had a party going on while at work or his ring tone is people screaming in excitement. He was rude to me, so I ended up telling him to cancel the whole account. Said he closed that account and would be sending boxes for the four DVRs. I called back on 6/28 and the account is still opened and there no notes for my 6/19 called. I spoke to three people last night, one hung up on me. The third person said she would help me and back date the cancellation to 6/19, would send an email confirmation and would send boxes. She did offer me a $42 per month service including my 4 DVR. I asked why that wasn't offered 3 weeks ago and was told that not every department has all the offers. I haven't received an email confirmation yet, so I'll probably have to waste another hour confirming they actually cancelled the account last night. What a pain in the "neck" Bad customer service and you have to keep calling them to get more bad customer service.

On Jun. 20th, I spoke w/ Jovonna about the acct. #:[protected]. It was discovered that the phone number (252)587-0147is associated w/ an acct. of Ethel Flythe. It should be K. Outlaw acct. Then, Jun. 23rd, we called and paid the bill amount of $84.43 that was discussed on the 20th to pay. Well, my grandson was charged $32.97 which is under E. Flythe acct. by the automated system. Then, he called back to pay the remaining amount of $68.30 to a representative; which in No way total $84.43 that was agreed to be paid. So, he didn't have enough money on his card to pay since $32. 97 was charged to Flythe acct. instead of his account. Now, it was discovered over 3 days ago that the phone associated w/ his acct. was also a previous Direct TV customer number too. At this point, I spoke with the representative to take the payment of $84.43 off my card because he didn't have enough. After about 1 hour; it was discovered that money was taken of his card and my card as well...totaling $127. 37 from an original payment of $84.43 that should be paid.
Prior to this, my credit card number was used under Flythe acct. and was charged and stored to it as well. Finally, I called back to clear up the matter. It took from 10:50 p.m. -12:02 a.m. and it was still not fully resolved. Eve(MS570W) was very incompetent to help. Raymond (G741M) helped some but got irritated and told me not to FREAK-Out. He was very unprofessional. He never admitted it was Direct TV mistake/error and in no way tried to resolve the matter of all the confusion, liability, or mishandling of my credit card information. I am distraught about the outcome. Something more should have be done do to the fact of the misappropriate conduct and lack effort shown on Direct TV behalf.

I had Direct Tv for over Six months and only able to watch tv for 3 of them months all my Chanel's are showing up there is no bad weather and I can't watch my Tv. I called customer service support and they told my husband it will be 100 to get a tech out to fix our Tv when we already pay 100 dollars a month. This is a scam! I will talk to the CEO of this company!

I have had directv send me defective boxes over and over and over. Believe it or not ive recd at least 5 boxes, this company is a scam and i have spent hours on the phone activating their junk equipment. Absolutely the worst company i have ever dealt with. They refuse to upgrade my equipment without renewing my contract. Is that even legal if i pay over 80 dollars a month i cant get up to date epuipment im stuck with the same receiver we got in 2014! I will be getting spectrum cable and pay for that also as i will no longer deal with constant problems from my satellite company, i will disconnect my directv system even tho i have to pay til nov.

I paid my Direct T.V. bill two too many times by accident, so I called to have those two extra charges refunded. The "customer service" lady said she did the refund, but I'll have to wait ten business days. I waited two weeks and three days and nothing, so I called back just to be told she never did a refund instead she credited to my Direct account which I DID NOT ASK FOR. The gentlemen proceeds to tell me he can do that process over the phone, but I'll have to wait 7-9 business days. After a week I received an email saying it'll be in my bank account in three days. Four days later I have to call back because it wasn't there. Another gentlemen tells me that associate didn't​ process it correctly, so now I have to wait another two weeks and three business days because no one at [protected] or [protected] knew what they were doing.

I strongly recommend anyone searching for a reliable good cable company try Dish Network. I had them before foolishly switching to Direct. They were always helpful and definitely put customers above their latest bundles, features, and programs unlike Direct who did nothing but offer changes to my service instead of HELPING THE CUSTOMER

On June 19, I called Directv to inquire about internet options. I told the customer service rep we had a provider that had limited options and that we currently had a 7 Gbps plan. The customer service rep said Directv was recently purchased by AT&T and that they had high speed internet service available. They could provide upload speeds of 100 Mbps and download speeds of 150 Mbps. She then went on to tell me that the modem and router were free, the installation was free, the additional cost per month would be $20 added to our Directv bill for a 24 month period at which time the cost would increase to $40. She also said there was a 30 day trial period so if we weren’t happy we could cancel with no penalties. I went over all these details and agreed to the installation. She scheduled the service call for Thursday, June 22, and said the installer would be AT&T. She then asked for a credit card and assured me there would be no charges and that it is kept on file for equipment purposes only. She then told me there was also a special for the Directv receivers so we could upgrade our old receivers to new Genies with DVR capability. The receiver upgrade was also free. She gave me Confirmation # [protected] for the Directv receiver upgrade and Confirmation # [protected] for the internet install. She then transferred me to a department that went over the terms and conditions and the only thing he mentioned was a 24 month contract. We’ve been with Directv for a long time so a 24 month contract wasn’t a deal breaker at the time.

I subsequently received two confirming emails, one for the receiver upgrade and one for the internet install. There were no cost or term details on the internet install confirmation. There were cost details on the receiver upgrade that were totally different than what was spoken about on the phone.

I called Directv on Tuesday, June 20, to discuss the cost details on the receiver upgrade. We currently pay $7 for our two receivers. I was told there would be a $23 charge per month for the receivers. I cancelled the receiver upgrade. The customer service rep said she couldn’t assist with the internet install and that I should call AT&T.

I then spent 90 minutes calling AT&T to get cost confirmation details about the internet install scheduled on Thursday. I kept getting folks in call centers outside the US who couldn’t find the account by phone number or address or the install order. They disconnected me several times, told me to call other numbers, told me to go the store. I finally was able to get thru to a rep in Texas (Gladys) who confirmed that if the install was completed, I would get a bill from HughesNet for $65, I would get a bill from AT&T for their service, that there was no free trial period, and that the modem, router and install were not free. In addition my credit card was charged for the first month of service. ($65) I cancelled the internet install and was assured I would get a full refund (Case # [protected]).

This wasn’t an oversight of a small piece of information. This was the worst case of deceptive practices I’ve ever been subjected to. The Directv representative blatantly lied about the costs for equipment and install and she failed to inform me of the HughesNet bill. Had I not been persistent in trying to get all of the costs and terms in writing, I would have been locked into a 24 month term with financial ramifications I would not have been able to recover.

We have been with Directv for a long time and I have never been this upset. This is the worst treatment I have ever been subjected to.

Sincerely,

Mary StefaniK
Greenfield, NH

I am very unsatisfied with direct tv . Every time I have problems with my tv or need trouble shoot help all they give you is a 1-800 number to call which you can't even get a representative on the phone which is ridiculous! The recording on the phone doesn't even give you steps to help you, it just says to call back during business hours and it's 9:00 on a Sunday, meanwhile it be Comcast or any other tv company you'd be able to get somebody on a phone . I want to order a movie to watch on tv and since my internet won't work on the on demand stuff it won't work even though I just paid for it off my phone through a text and I still don't get to watch the movie. I can't even get a trouble shoot on the phone with a code for the connection problem I have because nobody is there to help on the other line . I'm highly pissed off and when you send a technician out they don't stay very long and never fix the problem your having and you just end up having more . It's sad .

I am a new customer as of 5/15/2017. I have not been able to setup an online account to watch direct from my phones or manage my accounts. I have call to many times to count and either get redirected or disconnected. I went to att store foe the third time today and still have no resolution. I have to wait to be sent password in mail. The salesman at store where I signed up was suppose to set all this up when I purchased. Well needless to say that didn't happen correctly, I can not access my account and my name is wrong, had an email setup by store representative that I have no password for and security questions that I have no answers for to reset password. Had to have email that i have to have ro access account sent by regular mail and now i have to wait again for password to be sent via regular mail. So as you can image I'm very very upset with AT&T and directv I have had service for over a month and still to not have access to all I am being charged for, I am not patiently waiting for a response.