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DHL Express / missing items

1 United States

9/4/18 - I received a partial order from the shipper because my box was repacked. I'm missing 60% of my pieces, so I opened an investigation.
Results came up negative.
The shipper showed they sent a larger, heavier box than what I actually received.
The label is also inconsistent with the actual weight of my package.

DHL does not have any documentation to show that it was reweighed after being repacked. The shipper will not refund or replace my items until I have that information for their own DHL claim.

DHL Express
DHL Express
DHL Express

Sep 13, 2018

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