DHL people are very nice.
After waiting four months for my carefully addressed Tablet to travel a thousand miles from New Zealand (it had been sent back to New Zealand once) I finally tracked it to the DHL office 200 miles away in the capital of the small Pacific island state where I work in Aid and Development. There, despite the clear and precise address including my name, occupation, the institute to which I am attached, the village that has the Post office, the area, the province and the country, it remained awaiting "address confirmation".
Three weeks ago, when I made the thirty mile trip to the provincial capital and telephoned the state capital, the lady in DHL's office there was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Two weeks ago, another lady I spoke to was very nice and assured me that she held my package in her hand and it would be on the next plane to the provincial capital (through which it should have been routed in the first place).
Last week, the manager was especially nice and assured me he held my parcel in his hand and I would have it "in the morning". I assumed he meant the next day.
Nice people. Still no package.
The lady I spoke to in DHL's office in New Zealand was very nice today. Maybe something is going to happen. I have just had an email from the local agent saying it will be here tomorrow. I told them to email me when they have it in their hand, in the office, in the provincial capital (where I have spent the last three weeks waiting for it) then I will pick it up and take it back to my island (where it should have been sent in the first place). If it shows up, I might regret it. The daily trek to the Post Office over a mile of bad road has become a habit. I might miss it. The joy of being able to read again (the Tablet is a replacement for one that failed four months ago, my only source of books on the island) will probably have faded by the time I make the arduous 8 hour trip back leaving only the sour taste of the four months of travail and expense occasioned by those very nice people at DHL.
Looking on the bright side however, next time I need a printer cartridge or (God forbid) a new I-pod, I have the perfect excuse to fly down to New Zealand and get it - its quicker and cheaper than DHL.