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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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12:43 am EDT
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CVS automated calling system

This is the second time I have had to deal with the automated prescription calling system. First time was with my phone, I kept receiving calls saying my prescription was ready but it wasn't mine. I had to threaten a law suit to get my number removed. Today my daughter starting receiving calls, so I called the local pharmacy and was told to call corporate because they could not remove my daughters number even though they sat it up and she is 10 with no prescriptions. So now I have to call CVS corporate on my time during their hours to remove my number from a list they sat up without my permission. I say this is gross harrassement. I will no longer shop CVS due to the simple fact that the system they utilize is a neusance not only to me but as the pharmacist states to him as well. Good Bye and good ridence CVS.

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RestlessHeart
Madison, US
Aug 13, 2011 11:45 am EDT

Everybody is lawsuit hungry. It's crazy

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9:03 pm EDT
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CVS new employee no supervision, and cut hrs

I was hired by CVS Pharmacy Store 2511 as a Pharmacy Tech. I only received my Tech Licence the last week this past July. I was promised supervision with Prescriptions, Insurance Confirmation, and Distribution of Medications. Numerous times I was publically humiliated by the "Lead Parmacist". She would constantly belittle me, humiliate me or embarass me in the prescence of my other coworkers and in front of customers. Since I was new, I did ask questions, I did not want to make an error in medication distribution and her reply would be, "Well, you should know this" and walk away. Another "Pharmacy Tech" who had the same title as I but was employed at the store longer was in charge of scheduling. Instead of my promised 25 hrs/wk which never happened, I was constantly given as low as 4-8 hrs/wk. I was forced to work at CVS and go back to my previous employment just to make ends meet. Reading these other complaints I find I am not alone, what compensation or recourse do I have? [protected]@gmail.com

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10:28 am EDT

CVS nurse practitioner failed to help

I took my 70year old mother to the CVS Minute Clinic at 6015 E. Brown in Mesa Arizona ( corner of Recker and Brown) to to get help for a nagging cough. The Nurse Practitioner refused to help her. She stated that my mother had pneumonia, but when asked why she thought that, she had no reasons! We asked the nurse if she would at least please do her vital signs, check her oxygen levels or her color in her feet or hands or lips. No, she would not. She simply made a diagnosis without any evidence. This was done at my mother’s expense because we went for help, but received nothing. When contacting CVS, they said it was their policy to not take vitals! Unless you want heath care by crystal ball, DO NOT go to CVS.

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10:19 am EDT

CVS manager was rude

I was at the CVS pharmacy located at 959 Bay Area Blvd. Houston Texas Store 212-8040 to purchase some Vitamins.
Even though add started today Sunday 6/26/11 all the items that I was looking for is either gone or only one bottle each were there. Buy one get one free was not possible because of the umavailibility of the same kind. When I approaced the Managre Mr. LAHIR he plainly told me that items which they had many on the shelf (higher quantity bottles are not on sale) are not on sale. I asked him if he can honor the ad on thr paper and sell those buy one and get one free” he plainly with mean attitude told me NO.

I aske dhim why not his anser was that is the way it is. In a way he aske me to get out with his mean attitude. Even then I shoppe $51.00 worth of items since I did not want to go back with nothing. I will never agin step into that store so long LAHIr is manager.

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TheCustomeIsNotAlwaysRight
china, US
Aug 08, 2011 12:16 am EDT

You probably shouldn't post peoples names on here. How would you like if someone came to your job and posted nasty things about you and then put your name? Not too smart or kind regardless if you are mad or not it is not appropriate at all. And they cannot just make things be on sale. Their bosses do watch transactions and will question why something that is not on sale was rung up at a sale price they can be accused of " sweethearting " the customer and be fired

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5:17 pm EDT

CVS unbelievably poor customer service

Doctor wrote prescription for a medication using a trade name but signed it "substitution permitted". I checked price on Caremark website and it listed the generic and brand drugs. Generic was $10, brand was $50. I mailed in the Rx and CVS mail order filled it using a brand name drug. My bill showed $73. What happened to the $10 or even the $50 price shown on the web site? I called customer service and spoke with several customer service people, a manager, a pharmacy technician, and the pharmacist. I was told that the drug did not have a certain rating so they could not send a generic. Even though their website showed a generic when I did the price check. I asked them how I should know about this rating. Their reply was that I should call with any questions. But there was no reason to question the order when I checked the price. I asked to return the drug. The first person said it was too late, it had already been shipped. If I refused to pay, she said they would no longer fill any prescriptions for me. I asked for a manager and got Barbra. She was all but useless. She constantly had problems with the computer, gave answers that didn't even resemble my question, and talked like she was overmedicated.
I called again and after wading through the same chain of comand was connected with senior team member Ilene. After, hearing the same story I explained what I, the consumer, saw on the web site. Finally after explaining it 3 times she agreed to do a one time only return authorization. Over the past month I have received nothing but dismal customer service from Caremark/CVS. It would seem that Caremark/CVS is only interested in the customer's money. Don't be fooled by their advertisements for excellent service.

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11:54 am EDT

CVS customer care card scam

I was in one of your cvs pharmacy stores this past week and saw a customer using more than one xtra care card. My understanding is that one card per household? How did this customer end up with more than one. The cashier was trying to refuse to allow this customer the use of all four of his cards, he was purchasing coca cola 12 packs he had fifteen 12 packs of drinks the limit is 5 per card his reasoning was he was purchasing 5 per card! And then to find out he was purchasing the drinks to take to his store to sell @regular price…I was asking the cashier after the cusomer left the store how could he get away with such an act?

Her response was that they have been reporting this problem to the district office with no response so they could not do anything until they got a heads up from the district manager.. Not only does the customer buy the drinks this way but he has his wife come to the store to purchase other products the same way, to take to thier store to resale. I think something should be done about this situation. And with futher conversation with the employee other regular customers come in to buy these products such as the coca cola products and they have had to reorder more from the coca cola company @cvs’s exspense, when… seems to me like the man is furnishing his store @ cvs’s exspense and he’s making money paying sale price and turning around doubling his money?

This is a problem that needs addressing and to make matters worse the man ended up paying $10.69 by using xtra bucks off of all the cards he had 15- 12 packs @ the price of 5 or less maybe cvs doesn’t mind losing money, all customers aren’t like these but the one’s that are could hurt this company.

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TheCustomeIsNotAlwaysRight
china, US
Aug 08, 2011 12:22 am EDT

I worked for CVS those people are the reason we would get screamed at for being out of the sale products. Selfish customers buy up all they can of sale items and what they are doing is not fair but they will not get in trouble. I had customers with 7-8 cards and NOTHING was ever done about it. I am so glad that this bothered you as a customer because we thought it only bothered us as employees! It is not right and they shouldn't let them do it but sadly they do

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8:49 pm EDT

CVS prescription problems

While picking up my prescriptions at the 2323 Illinois Ave store in Dallas, TX, I encountered very unproffesional behavior resulting in my transfer of $2600 worth anual prescription bussines to a non CVS store. I am disabled and need to carry a blue Walmart shopping bag with which contains personable items so my disabled arms don’t drop, loose, and or break things while traveling on public transportation. I have filled RX at the same store since 2005 and have never encountered a problem having a Walmart bag and personal items with me. However, during the last visit I was told that I had to leave the bag at the front of the store.

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Cheryl Erickson
, US
Mar 08, 2015 11:22 pm EDT

The CVS in Gilroy, CA is just as bad. They think they are doctors and fill all scripts you don't need but refuse to fill the ones that you do need. I do not trust them at all to give me the correct amount. Or even fill them on time. I do not understand why I feel like I am at war with a pharmacist. I hate them and will be looking for a better place to fill my perscriptions.

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2:19 am EDT
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CVS sale circular

I received a weekly sales circular in my local Sunday paer for CVS pharmacy. Inside the circular I noticed a great price for a particular brand of beer, $12.99 for 12 pack bottles.
The Tuesday after the sale started I stopped by CVS on my way home from work to pick up a 12-pack. When I got to the register I was told by the cashier that they would not honor that sale price and explained to me that the ad was a mistake and was not supposed to have been for my area. She said "that is a national ad"...WTF?
Last I checked, Missouri was still in the United States making it part of the nation right? The store would not honor their own ad! I will never again shop at CVS. This proves to me that they are not practicing good business!

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Sandra Pecorino
Las Vegas, US
Dec 23, 2013 3:21 am EST
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I noticed in the cvs ad running from Dec. 15 thru Sat Dec 21 2013 Viva milk was on sale for $2.59
I went in to pick up a gallon when I got to the register I was told the ad was a mistake and they could not
honor it what kind of c*** is that? False advertising I will never shop in that store again can't trust them not
to lie about whatever they feel they can get away with. I know there is a law against that and when i find it
I intend to shove it to them where the sun don't shine till they get the message that screwing with customers
is wrong anyway you want to lie about it.

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7:57 pm EDT
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CVS rude cashier

When the cashier handed me my change, she quickly turn the other way to talk to her coworker. I look at the receipt and my change (thank god!) and realized she had shorted me.. more than a dollar! I know everyone makes a mistake sometimes so I told the lady that she had shorted me and she grabs my receipt and look at it and handed me my correct change and walks away again! No sorries, no nothing! I think I just caught a CVS employee stealing! I'm so upset b/c I shop at CVS all the time.

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smoosh
Dadeville, US
Apr 29, 2012 9:52 am EDT

You can't argue that non-whites are more likely to steal than whites unless you're going to provide reasons for proving it. In conclusion, your argument is invalid.

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smoosh
Dadeville, US
Apr 29, 2012 9:44 am EDT

What's your evidence for this claim?

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LesIie08
Belle Plaine, US
Apr 29, 2012 9:40 am EDT

First of all she was hispanic. You may call me racist for this, but unfortunately blacks, Hispanics, Indians, Arabs are more likely to steal than us whites. The chances that it was a mistake are slim.

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smoosh
Dadeville, US
Apr 29, 2012 9:21 am EDT

How dare she walk away after handing you the correct change!
She should have stayed there and begged for your forgiveness.
You just want attention.
A normal person would laugh and say thank you after getting the correct change, and go on with their lives.
###.

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Thesnobbycat
Wilder, US
Sep 14, 2011 5:16 am EDT

I bet you're pretty lonely Leslie.

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TheCustomeIsNotAlwaysRight
china, US
Aug 08, 2011 12:26 am EDT

was YOUR CHANGE in her pocket? If not then she wasn't stealing. Think before you accuse, you could get someone in a lot of trouble over stupidity!

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8:15 pm EDT
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CVS constant mess up on rx's

For the last month all I had was wrong info, lack of info and mess up on my Rx's. I was told my Rx's would be ready and then when going there to pick up I'm told it was schedule for 5 PM hours later. I tried to see if I had refills for important medication for blood pressure and seizure meds ...was told I had no refills left. Call doctor and was told I did still have them after 4 times calling CVS found out I had 2 files! Why is this my fault. I am constantly inconvenient by CVS because of having to drive l hour RT all the time. No one knows what they are doing. I called today after finally picking the Rx's I needed for a month, got home and one Rx's was not there! PISSED. Called to complain and the clerk couldn't care less about me taking my business elsewhere. I was never rude just brought this to their attention and I am now going to use Walgreens which I believe if they hire from the same unintelligent pool of people, I most likely will have the same kind of problems...

They just don't realize how important their job is and how it can effect the health of the customer. I had to go through terrible withdraws due to their mistakes!

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6:26 pm EDT
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CVS money

A reload card was brought to the counter for $260.00 to be added to the card. The card was bought and once my husban got in the car I attempted to reload my card and realized that there was only 160 on the card. My husband then went in side and told the cashier, he check around the draw and the manager took the draw in the back to count it, WIthout The Cashier. She then came back and said the draw was fine. I spoke with there complaint customer service dept. and they had the head manager for that area investigate. He was very, very rude and basicly told me the tape was look at as far as the cashier and he didn't do anything suspcious, but they were not able to see the manager and verify to me that she did or did not take the 100.00. So in otherwise I am out of 100.00. I went to the atm before going to the store and it gave me 13 $20, I had them all together and folded in half. Where could it have gone. I've worked in businesses like this before and we've count the draw down right at the register or if it was in the back the cashier was with us, but never by ourself. The title manager does not delete you from stealing money. Ive seen managers arrested for stealing. So basicly they don't know if she did or did not take it and unfortunitly I have to suffer.

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5:25 pm EDT
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CVS charging tax on drugs but not showing it on receipt

In the state of la there is no state tax on prescription drugs, but local municiplaties can charge a tax. The local tax in pineville, la is 5%. Cvs adds the tax to your insurance co-pay where it does not show up on the receipt. When you ask why your co-pay is more than it should be, you are told that your insurance company tells them what to charge. Nothing is mentioned about tax being added to the co-pay. I feel this is an underhanded way of charging the tax without the consumer knowing they are being charged. I asked my insurance company why the co-pay was more than it should have been and they researched it and told me about the tax. When I called the pineville cvs, the pharmacy manager first denied that the tax was being charged, then said she knew it was being charged and the computer program was supposed to be corrected where it was not charged, told me she would refund the tax charged; when I came tot he pharmacy requesting the refund, she called her district manager, and said I would have to go through him. Also, cvs charges tax on the total cost of the drug, not just the co-pay amount. This resulted in my paying $12 in tax on a $30 prescription co-pay. Cvs says the insurance company should pay tax on their portion, but if they don't they just charge the consumer. I finally after a month was able to get a phone number for cvs corporate. They said the district manager would arrange to refund the tax. He refused. When I reported this to cvs corporate, he was forced to give me a cvs gift card in the amount of the refund. Other pharmacies in our area do not tax the drug if you have an insurance co-pay. I can only speculate that the pharmacists get a bonus based on the amount of drugs they sell, since the pharmacy manager kept saying "but that will come out of our money" if they had to give me a refund. Maybe if the companies would quit creating incentive programs that encourage their employees to short-change or rip off the consumer, maybe stuff like this would stop.

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1:05 pm EDT
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CVS not opening for over 2 hours past the open time

On July6th i believe i went to cvs to use the money gram services as it was an emergency that i send my brother some money because he was stuck and had to be to work! I arrived ten minutes early (6:50am) so i was sure to have the money sent by 7:00am. There was a store manager i believe who was there before i even got there. It Was 7:00am At this time and i asked him what time they are going to open the store.He then said they opened at 7am and that the girl forgot her keys.More customers began to show also eager to get into the store on there way to work. Even The Pepsi guy was waiting to drop his delivery! Its Now &:45am and she still isnt there! My Brother is to be to work at 7:30am so now "HE"S" late for work. I watched as customers came and gone because they to had to be to work. "very unhappy people i must add" I myself wasnt scheduled to work until 9:00am so i figured i had plenty of time. still waiting and its now 8:00am now im getting Really upset and eager to get into the store... so was the manager that was waiting. i guess the head manager was on vacation. And the mananger told me i could call or go online to make my complaint.He was VERY nice and aplogized numerous times! now it pushing 8:45am and this is something that had to be done "send money using moneyGram" and there wasnt any other place in walking distance. so i asked the manager what time cvs opened on Farmington ave. he replied. so i told him id be back that i aslo have to pick up a RX. WITH a BROKEN toe i walked to farmington ave and did the moneygram, by this time its already past 9:30. So i Returned to Cvs On Blv. st. and they STILL were not open! this is NOT the 1st Time i have went to this store and they were late opening... "I am VERY UPSET with this matter! combinded with the hours my brother lost and the hours i lost we lost OVER $72.00... That is money that we could have used ya know? plus we had to explain why we were late for work! I wanted to send in a complaint because if i didnt you wouldnt know whats going on! I am a VERY loyal customer i must go to your BLVD. street store Atleast 5 days per week! and i usually get there at 6:55am so im sure to be there when they open. I now wonder will the store be open when i arrive or sould i go out of my way and way 15-20 minutes out of my way.. please respond to [protected]@yahoo if something is to be said! thank you, a VERY unsatisfied customer" "for the very 1st time" [protected] i also wanted to state i arrived at Blvd. street and she was actually still working there which i was taken back by.

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12:00 am EDT
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CVS thi manager of store 1815

I was a customer today at store number 1815 in gainesville, florida. I am extremely upset with the individual i dealt with who happened to be an appointed manager at the time that i was there. His name is THI i didn't catch the last name. I was dealing with getting a moneygram order refunded from earlier in the day. I went back to the store and this person was very rude and he did not work with me on gaining my money back which was a substantial amount. I would like someone to please contact me so i could furthur discuss this issue...my phone number is [protected]. thanks so much.

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1:50 am EDT
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CVS - poor customer service

I have been a regular at this store on 3rd and Fairfax and time and again I am amazed at how bad customer service is at this store. Through the many years I have been shopping at this store there have been numerous managers coming and going - none could make any difference whatsoever. The employees (at least most of them) seem to hate the customers and they...

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12:59 am EDT
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CVS bad services

I have been a customer of CVS stores for many years now, have never had a complaint. In fact I was probably considered a “fan” of CVS.

Unfortunately, I am not so sure now. Today (A Sunday) I went to a local CVS in my neighborhood. (Store #3601; 11936 Foresthill Blvd, Wellington, FL 33414)

I went today to purchase a $170.00 money order. The CVS clerk ask me my State ID and then I asked 'why do you need my State ID, this is only $170?'
he replied 'If you complaint about this, you should not come to CVS, you have go to different store!' he was very rude and bad attitude. I was very very mad!

So I ask is this by law or by CVS rules... After review of money rules the only thing I find is if I was getting a money order for over $3, 000.00 State ID would be needed. If a person is giving you cash why the HECK do you need a ID?

CVS has very very bad service!

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Amee103
Santa Rosa, US
May 03, 2012 4:48 pm EDT
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It's to prevent Money Laundering. If you don't know what that is look it up. A CVS can also only do $1000 per customer per day, so if a customer comes in for a $700 transaction and we scan their ID and they want to go to another CVS, or back to ours later and get another $700 Order and we ID them again the computer will deny it. Hopefully that sheds a little light on the subject. "We don't like what we don't understand. In fact it scares us." :)

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kismahaz
, US
Aug 10, 2011 9:10 am EDT

The register prompts us to ask for ID when doing an Money Order. We can not continue the transaction until we swipe or manually (if it doesn't swipe) and input the correct infomation that's on the ID. No one ever told me why but I believe it's CVS's new way to prevent money laundering ;) Don't get so pissy with the employee its not his fault, he doesn't make the rules.

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reefercat
, US
Jul 04, 2011 5:04 am EDT

Are you who you say you are?

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 04, 2011 1:16 am EDT
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Yea, seriously. He was just covering his own ###. No need to be a self-absorbed ###.

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8:07 pm EDT
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CVS pharmacy not having medications

On three different occassions I was told that the pharmacy did not have my prescription in stock. May 25 and June 25 CVS did not have my prescripton for Ovocon 50 (birth control pills) in stock, even through this prescription is on ready fill and has been at this pharmacy for over 1 year. Now today, July 1, I am told that they would have to order my prescription for Vyvanse which once again is a prescription that I get there every month for over a year. When complaining, the pharmacy manager said she could call other stores and of course I would have to go over and pick it up. Why should I be inconvened when its NOT my fault they screwed up. I don't want to hear excuses well I am new or I was on vacation. NO EXCUSE, do your job! If I don't do my job, I'll get fired. I have decided to bring my prescriptions back to Walgreens and do business there. I knew I should have stayed away from CVS when they gave me the wrong prescription many years ago after I was discharged from the hospital ER with a head injury.

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Update by CT JAG
Jul 01, 2011 8:45 pm EDT

What a "great" reply to my complaint. I am glad that you think I am a ### because your opinion doesn't matter to me. I posted the complaint to let other customers know they are not alone and maybe corporate CVS will do something. Also if you don't do your job aren't there consequences? This happened three times in a row, no excuses. They told me they don't have purchasing records which is a bunch of bull. People need to take responsiblity and do their jobs. Many people in CT are out of work and the governor is laying off another 6000, so maybe get someone in there who can do the job and do it right.

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pressuredeadlines
Milford, US
Nov 23, 2011 6:33 pm EST

I am a tech for CVS and I admit we make our share of mistakes which some we can take full repsondsibility while other times its our vendor who is not stocking your Meds, After you(and by you I mean all customers leave) whether we've done a great job or the smallest mistake we are treated like trash. As technicians we fill your medicine and its the PHARMACIST job to very that everything on the original script is what is dispensed to the T. While you might be angry with us...we get called names like stupid and @ss if we accidently assume something not even life threatening. If we type take 1 by mmouth because we feel we need to speed up. We get thrown under any bus that you customers throw to the pharmacist. So I apologize to any customer that has had an issue. Wheh the pharmacist apologizes and says she will handle t...and you leave..she def handles it alittle over the top than she should. Iv worked with atleast 20 different pharmacist in the past year and every single one loves me and never complains. Customers love me in and outsside of the store. They address me per HIPPA. SO what I'm trying to say is unless you've been behind that counter you don't know the extreme pressure and intimiation we are under and the crap that is mubbled about us in ear shot. If I ask for your ID for a control or Narc..and you wanna argue and not give it over..Im ot giving it to you, I will lose my job. Plenty of other pharmacys dont mind losing their license but I go by the federal law (especially seeing how I also majored in that). This holiday thank your pharmacy tech, without them their would be no Pharmacy. I thank each one even if they are made at me. Just smile and bare it!

-High dissapointed Tech speaking her mind

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OhWowReally
, US
Jul 01, 2011 9:41 pm EDT
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Even Walgreens runs out of medications. This can happen at Walgreens as well. They don't make the pills themselves, and like anything else where you depend on companies shipping product, things can be sold out. I think you are making way to big of a deal about this. I can tell you I switched to CVS from Walgreens for the same reason. The difference is I didn't fly off the handle when these things happen.

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2:54 am EDT
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CVS Racial profling

I mr. Charles conner on june 22 at approx 2:25 pm after purchasing photos downstairs I walk upstairs to self check-out get plastic bag to put my items in, when i'm about to exit store suddenlyand abruptly this man tries to grab my bag and asks me what do you have inside I said excuse me? He asks again louder he did not identify who he was not that it mattered because I was very very embarrased I said how dare you profile me is it because im black? I've patronized this store over 10 yrs maybe more at least once a week, I work 2 blocks away from cvs over 24 yrs, and ive never ever once have seen anyone approached in that manner entering or exiting this cvs. I asked for his name he stated "mr. Mir". I think he said he's the mgr. Or asst. Mgr. I gave him and he had no reason to act in that manner. His behavior was and for future is unacceptable. I have alerted my co-workers and friends who shop at this cvs to please support me and do no business no pharmacy no shopping at this cvs until something is done about this. I am sorry, but this has to be resolved. Thank you... Also I have my store receipt and my email address is [protected]@yahoo.com

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TriciaR
Brooklyn, US
Sep 01, 2011 6:35 pm EDT
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About two weeks to a month ago CVS was giving a coupon for $2 off Gold Emblem Chips so I bought a bag of the red rippled ones that were on sale for $2.50, however after reading several blogs online I realized that another bag was on clearance for $1.47 - $1.50, so I decided to do an exchange and get two bags of chips. The manager was rude but finally exchanged them. At that very time, Skippy peanut butter was also on sale but the store was out of stock so I decided to get a rain check for that. The clerk was very rude but finally gave us (me and my sister) each a rain check. At that time the manager proceeds to tell her that we do not buy anything in the store whenever we come in we only ask for rain checks. Didn't realize it was my fault that they were out of stock. Since I had another coupon in hand for the chips I decided to get more. He comes over rips the chips out of my hands rips up my coupon and throws it away telling me I was to “get out of his store, that he owns the store and I had to get out”

So after a call to his corporate office I was told that he was not allowed to do that and the matter would be addressed and someone would get back to me. Well, on 08/29/11 I entered said store located at 150 Court Street, Brooklyn, NY 11201 and was trying to purchase some diapers that are on clearance, I’m ringing my items up at the self checkup and here comes the said manager and an associate and she cancels my order and he once again is screaming at the top of his lungs telling me that I was doing a “bait and switch” whatever that was and that he would once again be calling the police which apparently had arrived after we left the store this time. After the police arrive he informs them that on my last visit I told him “I would get gang members to kill him” and that I was what I assume a “bait and switch” to be stealing. I can only assume that the gang members comment is because I’m Black. This goes on for about 10 – 20 mins at which time they inform me that by being on the premises that is considered criminal trespassing and that I could be arrested for being in that store. OH he also said that I could call his boss again and “he couldn’t do him anything”. After making another complaint to the corporate headquarters I’m still waiting to be contacted. I made another call to corporate and was informed that the issue was closed and that the issue did not deserve a call back. What’s the point in having a customer service department

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jbfirebird
nowhere, US
Jun 25, 2011 4:08 am EDT

why not pull the race card. they get hassled over something, they always pull it. im tired of you people that do this. and yes, im gonna say "you people" as in all ###s, regardless of race or ethnicity, such as yourself. no one owes you ###. sounds to me your the racist saying that someone is racial profiling?!
perhaps you should get off your great memaws tit

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1:49 am EDT
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CVS rip off re &sales coupon&, lack of competence and totallty unsatisfactory service and

Today I had the unfortunate experience of trying to shop at CVS in Newbury Park. I wanted some passport photos taken, but was curtly told "can't do that size". This, in spite of CVS advertising that they can do such sizes. Next I tried to find some light bulbs, but out of stock. I bought a couple of shampoos and paper items and then tried to use the 25% off coupon that I had been sent this week and was told "All sale items, can't accept the coupon". In sum, a total fiasco and waste of time and total lack of any in-store competence or assistance. I then went to Walgreens for the passport photos and was treated efficiently and kindly and obtained the passport photographs in the size specified with no problems whatsoever. Further I was treated as a valued customer and am grateful to the Walgreens on Ventu Park.
Guess what, no CVS in future and Walgreens will have all my business. I tried registering complaint at cvs.com, but no section to contact them, no surprise there. I am disgusted with the low and unacceptable behavior and attitude of CVS and its employees.

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CVS ins cards

CVS upper fronts street binghamton new york...i am making a formal complaint regarding the new "law" that is in effect.regarding swiping insurance cards at pick up...i have 3 in my family..staff is now telling me that alll three of us need new cards.they will not swipe..i called my insurance company and they will not issue new card.because cvs is the only one who is giving customers hard times.i was told to switch pharmacies..how can it be that cvs is the only one who cannot swipe these cards.noone else has a problem.i took card to my ins co it swiped...soemthing needs to be done..they are tellin everyone they need new cards or u will not get scripts.this is rediculous and not right...it is either the stafff or the machine ...the staff is very rude.i have also asked for a 600.oo plus script to be ordered for every month...not been done..the colored..indian pharmicist is very rude and judges people by the script.he told me they cannot have scripts ordered for every month...i am going to go to rite aide.i will make sure all my friends and family know about this too.i will have them alllll go to rite aid.this problem is going to get bigger if u do not change this.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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