CVS
reviews and complaints

My insurance has required me to use CVS/Caremark for maintenance prescriptions. Caremark made two errors (sent wrong dosage) and recently did not inform me of a major change to the recommended dosage of a medication. They preferred to sell and ship their stock of the existing dosage rather than email me re. the change and offer me the option of getting me a new presription. Very self-serving.

This company has had my mothers medication the dr's office faxed it to them on Friday called them today Sunday they still did not have them filled. My name is Sidney Riley 753 CR 2070 Gainesville Texas 76240. Really unsatisfied with their staff service and poor handling of customers

I have been to the Hudson, MA, CVS store several times recently when no prescription was ready. They looked through files, consulted with other clerks, searched through the computer, to come up finally with 1 (out of 2) prescriptions for me. When I called the prescribing physicians' offices, they always submitted the prescriptions at the same time.

If this was not an ongoing problem with this specific location, I would not complain. What is wrong with this Hudson location? Please fix it!

elf Checkout is Bad Business. I have been shopping there for years about twice a week. (The expanded food section keeps me coming) They have everything. CVS Boylston St. Boston Has moved to primarily self checkout. I HATE IT. I spoke politely with the very nice manager who said he would pass it on.
They actually try to beg you out of the "human being" line saying "happy to check you out" Great employees, great store Lousy Idea.
People are voting with their feet. Lines at the real people check-out empty self check-out with nice employees offering help. If Costco opens near here - I'm gone over this one issue.
It is CVS saying ( insert expletive) to its customers. They say its about convenience (theirs) OK so have 1 or 2 not almost all !

I really need help. I have had a mail order pharmacy called Caremark take it upon themselves to renew a prescription of mine and deducted the money from my checking account without my approval. I didn't even need the prescription yet. They even had the nerve to tell me that I couldn't do anything about it! It isn't right for a pharmacy to make the decision to refill a prescription with the money I may needed to go to the doctor or pay the electric bill! I'm at my wits end and don't know what to do. They left me with just $6.64 in my account.

Rude pharmacy manager in CVS Hampstead, NC. Explain to me how 3 pharmacists can not count to 30! If you go to this pharmacy count your prescription and hope that they don't treat you like a criminal when you bring to their attention that they gave you 25 pills instead of the 30 prescribed. This is not the first time this has happened at this pharmacy. They need to be investigated or the pharmacists be given drug tests.

i've been going to cvs for years now, just recently they say my insurance won't allow the ready fill program. so i decided to call my insurance company and low and behold they have nothing to do with cvs ready fill program, it's just a courtesy for their customers. so apparently the people who work for cvs blatantly lie to their customers. well they can say good bye to this customer as i have transfered my 15 prescriptions to rite aid maybe they'll appreciate my business and the money from the insurance and also the numerous relatives and friends i've talked to who will be switching pharmacies.

Dollar general "makes" me use this company otherwise I would not set foot in this place!
I have never been to cvs to pick up my medications that I have not had problems
Call in meds hours or days before pick up,
There not ready, stand at counter 10 plus minutes waiting for someone to wait on you, very rude employees, can never find your meds, their always looking in every cubby hole there. Physican calls in prescriptions, yet they say he hasn't. Funny to me I never had these problems at my hometown pharmacy. Two different times I have turned in prescriptions for 90 day supply, they would fill them with 30 pills, then I would return in 30 days to get refill and would be told "your insurance will not pay for them because you don't have a 90 day order". You will have to pay for them yourself.
"ok what happen to the other 60 pills" once I went to pick up meds and of course there was problems and it would be about 2 hours till ready, told them I had drove 50 miles to get them and I was not going home and driving 50 more miles for them, he replied "I had to drive here to" who cares thats his job and yes I told him that!
They do not care about their customers.
If dollar general cared about their employees and their hometown then they would allow them to shop in their hometown.

Hello,
I am a loyal customer and sibling of a CVS employee. It has come to my attention that there are hostile work disputes. Jarrod Williams is acting childish talking about other employees towards the customers and causing disputes that cause the employees and customers time and money. This has been going on for a while and I have heard of these childish acts being done right in front of me. This is very disturbing, and would like this to be dealt with. I have informed him of what he is dong and has contacted the CVS "Human Resources" and city law enforcement. As if I was going to physically attack him, which I do not intend to do. As well as I have informed him it was not a physical threat. I insist that this be dealt with or corrected, because this can affect your business, customers, and employees. He is an employee of the CVS of Red Oak TX, store #7675.

I have gone here twice to drop off my sister's prescriptions. I waited over 25 minutes behind one customer and then the clerk took a phone customer before she took me. They need to have 2 people at all times just to drop off a RX. What is wrong with this
management who doesn't hire enough staff?
I would never use this pharmacy for myself and they need to have a competiter closer.

I thought it more convenient to transfer my prescriptions from Target to CVS since they have drive thru and I have both hips replaced. However, I dropped off my written scripts around 4pm. I was told they would be busy and could I come back at 8pm. They would be ready! Lol!
They were in computer but no time to fill. Lol! Would I come in store and wait another 20-30 mins. I believe it is a scam to get you in store to spend more money. In the meantime, I needed my mess and antibiotics for my daughter's strepthroat. Mgr needs to addess his pharmacy turnaround times. Brain storming is a start and flow charts to see where the holdups are occurring ASAP.
Dissatisfied Customer from Porterville. I hear the other two CVS's are just as bad!

On Monday April 25th 2011 I went into the cvs store 6045 to fill a prescription for my surgery the next day. As the young girl behind the counter April, was checking all my information i got a phone call. Now the lady next to April's cubicle Irene Sutton(lead tech) very rudely turned to me and said you need to get off the phone or move over there, pointing to the front of the store. I was in shock then she proceeded to say your voice is so loud i cant hear myself think. I mean this is a person that is suppose to help people she was the most unprofessional and rude person i have ever met. You do not talk to a customer like that. How could you have a person work for you like that? it makes your whole pharmacy look bad she is the lead technician. When i asked Irene for her name because i said you cannot speak to a customer like that she then screamed to me "make sure you spell it right. " I mean how do you have someone working for you like that just a rude person. When I went to the manager for a number to call on this rude tech she told me that I was not the first complaint today about her. She had two complaints in one day. Why would you keep someone around like that.I have always filled my prescriptions at this cvs but I will not fill them there anymore if that lady is whats running that pharmacy.

I am very disappointed with the event that occurred this Saturday, April 23, 2011 at 9pm. I live very close to this store and walk there almost daily for almost all of my shopping needs. I was in the store purchasing cranberry juice this evening and as I was checking out I was asked by a tall, blond manager to "take the bottle of alcohol out of your pants". I was absolutely shocked and enraged to be accused of stealing. There were many customers in line; i was embarrassed and very upset. I am a well educated, 31 year old business professional and normally dress in suit and tie. This Saturday evening I was wearing jeans and a nike sweatshirt. I have never been treated this way before and I am convinced my casual attire (perhaps combined with my race-this is 90% Caucasian area) played a role in her unjust accusation. As I left the store I asked for the manager's name- Ruth Doyle so I could contact their corporate office regarding this matter. I expect an apology from this woman for treating me this way and embarrassing me in front of others in my neighborhood. I have spent thousands of dollars in this store and see no reason to shop here ever again. I will be sure to let all of my neighbors and friends now about this incident and the terrible, unprofessional attitude of this manager. I

I moved across town and grew attached to all the wonderful crew at St Augustine store and trf all of my business to
the Roosevelt Blvd store, once again i was amazed! John is a wonderful employee and i cannot say enough about him, and Jill is outstanding, Chad and Keara and the rest of the crew, all have gone above and beyond the call of duty. please accept my praise for the whole crew and i do alot of business with you guys and look forward to the new store and future business with Cvs, Thank you once again.

sincerely yours,
George Norris
4329 Lakeside Drive Jacksonville Fl. [protected]