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Cricket Wireless / csr horrible and overcharged, cheated

1 3160 vineland rd, Kissimmee, FL, United States
Contact information:
Phone: 4074770166

I am writing in regards to an experience and purchase made at a Cricket authorized retailer at 3160 Vineland Rd, Kissimmee, FL 34746. I went into the store to add 2 lines to my plan. The First person Axel Amador was completed inattentive. He seemed to be doing what I requested but he was on the phone speaking Spanish which I do not understand for about 15 minutes, I asked was there a problem and he said no he was completing the process. He never asked me any questions but the phone number and pin number. Then 2 female workers walked in and they started laughing and joking and talking in Spanish. Next Axel's personal phone rang and he told the other worker, Monica Trinidad to complete it and she started typing. There was no one else in the store on 12/14/18 at approximately 2:20pm to 3:40pm which is how long I was there getting a phone. Then Axel came back during the process and Monica stated that she is not sure what he was doing, he started working on it again and then he got another personal call and walked out again and left the other young lady to complete it. At that time, I asked what numbers was and she stated that she didn't know until I paid then she will get the numbers and she stated that again she was not sure what he had done. Once the process was done, she gave me the numbers and they were Florida numbers. I was upset and stated that I do not live in Florida and I am catching a flight in a couple hours. I need the number resolved. She said the computer generated numbers on its own and it isn't their fault and I explained that they did not change the area code, they did not ask me any questions and probably because the guy, Axel was taking a personal call and he started the process and left them to complete. But Both Ladies especially Monica was rude and indignant as if I created the problem. When in reality, none of them seemed to know what they were doing and didn't care because there is no one to answer to and they already had my money. She stated that the numbers were ported but they were not, I never lived in Florida and was getting new lines. And if they were ported, I am not sure from who but my phone should be free and they owe them me a refund. They completely botched this purchase and I did not get what I paid for and I was cheated. I plan to file a dispute with my card. Cricket needs to do better with their customer service because those workers were intentional rude. They told me oh well basically just pay to change the number, they lied about the manager, they stated that they got a credit for the number change but I would have to wait 2 hours and I was about to catch a flight home. There was no concessions at all for their lack of professionalism and blatant error. I called the 1 800 number multiply times and talked to many people who gave me bad info, hung up, or just stated that they couldn't help me and no one else could either. Darlene was the1st csr on the phone and she hung up and didn't call back, Hector the 2nd csr on the phone was completely rude and hung up after he had me on hold for 15minutes, then Franklin same issue, then Julio, he was very nice and tried to help but in the end he gave me ticket# that did not resolve anything and no one called me back as he stated and nothing resolved, then last, William who just outright stated that he couldn't do anything period I would have to fly back to Florida or basically Cricket just stole my money because he stated that they ported someone's numbers and charged me for phones for ported numbers to cover their negligence in not giving the correct area phone numbers. I am completed frustrated, angry, disheartened, and unappreciated. I have dealt with ATT and cricket for a long time and have not experienced anything like this. In fact, I only dealt with cricket because of ATT but this experience may have lost cricket a customer and started a problem where I will no longer refer cricket because if a problem like this occurs and you cannot get help, it is a problem. There is no way that you can only deal with the direct store to resolve a problem when you can go anywhere to get a phone. This is horrible business. I had no problem In Seattle when I started the plan. Someone needs to contact me and create a resolution and even if it a contractor they are representing Cricket wireless so there needs to be some checks and balances. I want a refund for the phone because they were ported numbers supposedly and I wanted the correct area, phone numbers. I can be contacted at [protected].

Dec 17, 2018

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