Conn's / poor service / failure to honor warranty

Albuquerque, NM, United States

I purchased a high end washing machine and dryer from Conn's less than a year ago. Unfortunately the motor went out for the washing machine (defective product). I contacted their service center and was told I would receive a prompt repair within 24 hours. After 3 weeks the washing machine is still broken. I finally requested the assistance of a manger. Jessica/Jennifer answered the phone after 27 minutes on hold. She refused to show any empathy and was extremely rude and unhelpful. After 10 minutes she hung up on me. When I called back she asked the representative to tell me she left for the day. When I asked to speak with another manager the representative told me "they were all in a meeting and unwilling to speak with me". I am reaching out to our local consumer protection agency but urge consumers not to buy from Conn's.

May 9, 2014

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