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Citibank / payment due to me

1 United Kingdom

I sold a laptop on gumtree to a lady who used citibank to make the payment, seemed simply, she paid the money to them then once I confirmed that the item had been sent then I would get my money, although it didn't work like that, the last correspondence I had was a week ago explaining that they were having technical difficulties and my money would be in my bank by 4.30pm, also states at the bottom of the email that they take full responsibility of any losses. I have all emails and correspondence with these people if required

Sc
Jan 14, 2019

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