New York, California
United States - 10013
My husband and I had a $60.000 line of credit with National City. Our home is paid off and worth approximately $175, 000. We currently owe about $6, 500 on this line of credit, have prepaid thousands of dollars ahead of schedule and are very conservative consumers with little additional debt. My husband forgot to make the May payment - we were 13 days late and National City cancelled the line of credit with a very nasty letter. My husband tried to call them (he is a relatively mild personality) - the first woman hung up on him. He called a second time and was told "Tough - you are delinquent". When he explained that he prepaid the loan and was actually ahead of scheduled payoff by thousands of dollars he was told that he did that for his benefit, not theirs.
We are not just customers of National City Bank, we are also shareholders. I can guarantee you that we will be neither in the near future. This company sucks and I hope they go bankrupt. What a stupid way to run a business.
I am concerned citizen reporting a ring of fraud happening. Dante Richburg who resides at 11360 S Ada has been participating in identy theft and having cards sent to 328 W 106 pl Chicago, IL60628. I happened to stumble upon a card he dropped and was concerned because he is not the owner and brags about stealing peoples idenity. I feel obligated to report this because I never want someone to steal something I worked so hard to establish. The card I found is issued to Shaunee Baisten the number is [protected]. Hope this help you in finding these criminals. Also I found that he had also dropped his Id and social security card the # is [protected]
I am finally closing a HELOC with National City, they are the worst company I have ever dealt with. During closing when I sold the house with financing from them, they would not disclose the payoff amount to the title company. They would also not disclose the payoff to me over the phone claiming it was illegal, which is not true I even asked the agent to tell me the statue and of course she couldn't. They also required additional documentation from me to prove that the account was for a property that they hold a lien on, are you kidding me? Talk about incompetence!! I should have refinanced the loan when I moved because they would not change that billing address because I could not prove that I had moved out of the house.
I opened a checking with direct deposit, under promotional code " MVS4" in january, 2008. At the time of...
i am sudhin from indiranagar..today my friend got a call from citibank personal loan dept(indiranagar) from an exe bharath who informed my friend that they are giving loan with 0% interest. he was surprised and did check again with exe. the exe reconfirmed saying it is 0% interest. so my friend gave his details and referred my name and number to the exe. after 10mins i received a call from saravana another exe who called and conveyed the same. he took my details(personal, bank & professional) and told me i am eligible for loan up to 3lacs and my rate of interest would be 18%. i did ask him then why did you tell that it is 0%. the exe immediately transferred my call to his supervisor pooja. she took over the call and started the conversation with me. when i told her that the exe did give me a different picture she replied saying “sir the exe would have given a wrong picture to attract customers”. this would clearly state that the bank is aware of the conning what the exe do to get leads. i am not sure how many customers are in the same trap by the same agents. i would appreciate if someone can take necessary action on this and stop conning customers.
Thanks in advance
My 23 year old son & I have checking accounts with National City. Since my son is in the Army, we linked the...
I have an account with Citi Bank and am a customer of Citi Bank from more than an year. My (the then) employer Thomson allows me to have a salary account only with Citi Bank, Hyderabad Branch (read to know why). I am fine with that.
Whenever I call Citibank India I receive a very good response over phone but issue resolving quality is a bit poor.
I resigned Thomson and left to Canada due to aome unavoidable reasons and back home in the month of March. During my stay in Canada I was paying all my bills (credit cards, phone bills and other loans) online using online transfer facility with the banks I have accounts in.
I was expecting final settlement amount from Thomson and I noticed few bucks being credited in my Citi Bank account and these are credited by Thomson. Because the amount credited was much less than what I was expecting, I queried Thomson by sending an email to the HR department saying that I have received F & F (Full and Final) money from them and I requested a break-down of my F & F and have not received any reply from them.
When I logged on to my Citi Bank account to pay a couple of debts through online transfer, I noticed that my Citi Bank has zero balance and all the money I had was deducted by Citi Bank. Comments for the transaction are "Reversal of Salary amount which is credited erronously". I was greatly dissappointed as they have not sent me any communication regarding the adjustment and I was left with no funds during the last dates of the debts payment notice. End result being I had to take an another loan from a non registered money lender paying huge interest rate for the payment of bills which are on the neck.
I sent an email to Citi Bank asking what's the reason behind not informing me before or after deducting my account? I would have made necessory adjustments for the payment of my credit card and other bills. They replied my mail saying this was an erronous credit of Salary and they made an adjustment entry (where as, my request was regarding not informing me before or afterdeducting my account). I also received a lot or vague answers from them.
I am not bothered about money being debited from my account. My concern was they would have infromed me before or atleast after they passed this irresponsible adjustment, which is just and adjustment for them.
Upon my series of email I received a scanned copy of a Thomson letterhead where they requested them to deduct my account for the amount which is credited for salary by mistake. My reply was "did Thomson requested you to not to inform me before or after deducting my account? And if these kind of (so called) transactions can happen on a third party's (Thomson's) request then I have a couple of friends who owe me and have Citi Bank account. Will they deduct their account and credit mine if I provide necessory document proofs and back-ups to them, and that too without keeping them posted?" Reply was "no". Then why they did this with me?
Is this the advantage of having a Citi Bank Suvidha (Salary) account?
If you too have a Citi Bank Suvidha Account, please be prepared for these kind of shocks and customer care replies.
Have a pleasant day.
Hi, I am Vimal Jain from Visakhapatnam, have been using Citibank credit card since the past 2 years, recently i had received ING VYSYA bank credit card, and bank has offered me Citibusiness instead of my JetCiti Gold card, both cards have a limit of Rs.1, 50, 000 & 75, 000 each. i want to bring to your notice that on 6/10/2007 at 16.22 hrs I received a call from Citibank (ph number [protected]) a person named Satish claiming he is from Citibank said there is an offer on my card for upgrading of card limit for today i.e on 06/10/2007. for which he wanted my address, date of birth and mothers maiden name were required for confirmation. After giving him the details, he said it would be done in 24-48 hours and i would be getting a message and call from bank on for the confirmation. I called the bank the next day i.e on 7/10/2007 to check on weather i was offered for any limit upgradation, bank said there was no such offer on my card. On suspection, I asked the bank person to block my card to avoid further misuse (it was not). Yesterday, i.e on 9/10/2007 I called the bank to check the status of my card but the bank person has refused to give any details saying details which i have given is not matched what was available with them. I did not understand what went wrong, on having argument with the person he said he would help me but will not disclose what and where the transaction have taken place, he has given me only amounts and dates. Later, the bank person said my card has a balance credit of Rs 236 remaining and the rest has been used up. I was shocked on hearing this, he informed me there have been a transaction with Air Deccan on 7/10/2007 and on 8/10/2007 there are several more transactions for mobile recharge for multiple amounts of Rs 1, 111/3, 300/1, 500/ and so on on both my cards. Thereafter, I instructed the person to send me the details, he replied that it will dispatch the same would be send via mail. on confirming my mail id, it was found that mail id was tampered . That’s when the bank said they would ship the hard copy to my address. On confirming the address, it was found changed, ditto with the mobile number. NOW THIS IS SERIOUS TROUBLE, the ING card was never used, how could transactions be done on it ? And if there are multiple transactions on a single day, what was the bank doing? Is it not the responsibility of the bank to check with the card holder? If any person calls for change of address, or any details is it not the responsibility of the bank to check and verify with the old number?
Now there is a suspicion, that the information was leaked and carried out from Citibank or an employee of the bank, otherwise how and who will have access to my card a person says he has card number he only required my date of birth and other details. On checking when the details were last updated, the bank person said the latest updates where on 7/10/2007. That’s the date from which my Telephone PIN, Internet PIN stopped working. coz earlier i have used the T-PIN and I-Pin to access my details.
Today i.e on 10/10/2007, I tried calling the bank’s Call Centre; they refused to answer my query as details available with them weren’t matching their records and they couldn’t reveal the data I requested. Instead, they said the conversation has been recorded. Then, I asked them to check the voice data on the date the details were altered. They began telling me that -" I need to cooperate but they will not cooperate, and i do not require to tell them what they are supposed to do " .
I was informed that Jet Citi business card has already been dispatched and should be reaching the updated address soon. I requested them to do something to stop it.
the shocking thing is if the banks says the address was changed on 7/10/2007, then how can they deliver new card on my old address which has a date of shipping on 9/10/2007, which was suspected to be deliver at wrong address.
I am certain this is a case of Identity Theft which has happened from bank, a bank employee is most likely involved.
I seek your help as the bank is not responding or cooperating in a proper way. Please advise me on what I must do now and if something can be done at your end.
Important details –
COMPLAINT logged with CITIBANK REF- REQUEST no.[protected]/ [protected]/ [protected]
Card no: [protected] - Jetairways Citi Gold Card
[protected]- ING VYSYA BANK CARD.
[protected]-Jetairways Citibusiness Gold Card.
I have last send you mail on 10/10/2007 and since then I am following with your call centre but I am not getting any response, I want this to be solved at the earliest, else I will have to take some other action on Customer IDENTITY theft charges on your bank. As I know that your person is involved in this activity.
My rent check to my landlord, which I've been paying through online bill pay for nearly 2 years, got sent, somehow, to Bank of America. Bank of America, who I had a credit card account with, took the check, looked up my name I guess, and cashed the check - even though it was payable to my Landlord. Now you'd think if someone personally handled the check, which they would have had to, would have noticed the mistake and returned the check. Nope it got cashed by them and credited to my credit card payment. Citibank treated me like crap, gave me the run around, and never resolved the problem with a reasonable answer as to how my rent check got into he hands of Bank of America. Furthermore, I want to know why, when Bank of America got it, they didn't return it since it was not made out to them. After months of pursuing this Bank of America finally issued me a refund, but they CHARGED ME as cash advance fee for the refund. They also charged me an "over my credit limit" fee when the check was DEPOSITED (yes, deposited, not withdrawn).
There's more to this story than anyone will admit. I think someone stole the check out of my landlords mailbox and cashed it at the Bank of America bank in New Jersey, which was the mark on it. THERE WAS NO SIGNATURE on the back of the check. There is no way Bank of America would have been able to deal with that check made to my landlord and without any Bank of America account number on it.
I wrote to Citibank Corporate and got a crappy letter back, not even signed, and with no one to contact, saying that the matter was resolved. I never got anything from Bank of America.
And I'm out $1850 because I got it taken from my Citibank Checking, put into the Bank of America as a credit card payment, then refunded from Bank of America, but they CHARGED me $1850 as a cash advance for the refund check. so at this point Bank of America owes me $1850. Citibank refuses to handle it saying that they are "done" with their part and now I should pursue Bank of America.
I have "Mastercard" with Citibank that i have to you becuase my company deals with this bank... I went to he bank yesterday to put 3000$ to extend my mastercard limit andwhat happened:
1- The employee at the counter put it in a wrong way so my mastercard will be clicked once this money appear in my account
2- The mastercard is blocked originally because of late fees (i never used it before & i never activated this card since last December 16).
3- I went to "Nasr City" branck and cleared all that and they confirmed it'll be solve by yesterday night.
4- I called citiphone 4 times and each time they are giving me different information & different feedback on my card status.
5- The shift supervisor in "citiphone" her name is "Alia Soultan" she has very boo customer service skills & she doesn't know about customer satisfaction or customer basic treatment... she clearly showed no responsibility towards that and I'm rescheduling my flight because they blocked my card.
I'm very sorry that i had to deal with this bank.
This is to inform you that I am facing problems with your collection cell.I have been continuously requesting the concerned persons to send me the detailed statement for my card as i have been paying with due respect but the outstanding amount never stands to nil. So after paying continuously for 3 years i asked for detailed statements but no such requirements were fulfilled inspite there were calls for collection & the staff misbehaved when asked for Details of payments made.
I request you to kindly look into the matter & solve the problem as soon as possible.
I m credit card holder of citi bank and I have strong complaint against there attitude n unnecessary charges against customers
I am using citibank card from last 1 year.in oct 2007 I didnt got statement from citibank, I reported this matter to customer care, they promised 2 send a duplicate copy to me, I paid the amount itz of rs 7097, didnt got statement till date, n nov 2007 didnt got statement again I report this matter (I was 117 mins) waiting time for me, then also I told the same.. I paid the amount rs.11158 sir I am into bussiness I have to travel all over india, I kept some signs cheque with my wife to make payments, earlier in may I paid amount twice the amount is off rs7717, in confusion I paid the amount and mine wife also did, just to over come this type of sitution I decided my wife will pay in future, n dec2007 the story is same no statement, I called my wife and said u pay rs 4000 in favour of citibank, after which I called in customer care they told me amount was some thing near 3850, n jan2008 I got call from indore, in very abusive language guy was shouting on me, with lot of evil words, asked me for a payment of 37240, was shocked my limit was 36000 only how come over limit, he only told me itz 54000, really surprize, guy told me we will wait till amount is rs 51000, then we will show u who we r? Sir really worried
Plz have a look
I have a complaint with Citibank Philippines Credit Card Company... First, Girl A has been a cardholder of...
Just to give you a taste of the level of discomfort i had during my stay, here are some of the issues:
- Language problem.
- Loud noise from the disc below.
- Uncomfortable round bed..
- Pillow covers not clean.
- Showers not working properly - No hot water - everytime i had to call reception.
- No proper english or Hindi channels... All channels were south indian.
- Its says 24 hour restaurant service but its not true... closes at 11:30pm
To Whom It May Concern:
Below is how Citi Bank (via their Citi Card) took advantage of my family.
In March of 2003 I joined the military. The following November, my wife and I welcomed the arrival of our second child (a daughter). However, within days of her birth we discovered she had a very rare condition which required constant medical attention and equipment. My wife had to quit her job in order to receive the necessary training to take care of her if/when she was able to come home. During this time we used a Citi Card to assist with our normal living expenses and to help with the added expenses associated with our new reality. At the time I was stationed in Monterey, CA but our daughter was in Neo Natal Intensive Care in San Francisco (2 hrs away). Therefore, my wife maintained a residence in downtown San Fran while I maintained a residence at my duty station (no choice). I would travel quite often to and from San Fran to ensure my wife could get away and clear her head from the stresses associated with our situation. In May 2004 our daughter passed away. During the 6 months of her life, we accumulated $9,100 of Citi Card debt. In Dec 2004 we requested Citi Card close our account and stop interest accrual so we could financially recover and get our lives back. NOTE: We also had two other credit cards with separate companies that we used during this time. On my meager $16,000 a year military income, we couldn't dig ourselves out of this debt without some sort of relief.
Our other credit card companies gladly obliged and we were able to pay them back within two years. However, Citi Card refused to consider anything. We enrolled with a credit counseling company which specialized in negotiating deals. Citi Card ignored them while continuing to jack-up our interest rates (29%). By Jan 2007 we were nearing a $17,000 debt. After selling a home in May 2007, we offered Citi Card $9,000 cash and requested an option to make payments on remainder. DENIED! September 2007, offered $4,000 cash and requested an option to make payments. DENIED! Finally, in October 2007 when our debt balance was $20,000, they accepted $4,000 cash and agreed to monthly payments of $350 (at 5% interest).
PLEASE BE WARNED!!! Citi Bank/Card has no room for relief when life throws you an unfortunate/desperate situation. Please note, my wife and I took our financial obligation to Citi Card seriously and had/have every intention of fulfilling our obligation. However, we do not feel Citi Card dealt fairly. Additionally, continuing to charge nearly 30% interest without accepting any offer from us to settle this debt is quite unconscionable. Well done, Citi Card! You sure took me there.
I applied for a citibank credit card. I made my first transaction with the same. The statement for the same was not received by me. The bank leveid charges for late payment. I did make my payment based on the transaction I had made. Citibank now is charging interest for late payment.
When I had contacted Ms.Surekha R of the customer care at citibank,I was not given a favourable response.
Customer care is a farce. It should be re-worded as Company care.
All Citibank customers beware!
This regarding the medicalim policy sold to me(Advocate Mr.Raj Kumar Singh Raghav) & my wife Mrs Uma Raghav after telephonically consent on the basis of my clean repayment record of Citibank Credit Card.I have never received the policy bonds which were sold to me for which the premium has been paid by me in time.Now i am getting calls for renewal premium for current year.
My concern is that, why should i pay the premium when i have not given my consent to again continue my policy for current year?
Secondly i have not received the Policy bond.I totally don't know the term & conditions of the policy.Now i am getting calls & your employees are saying that we'll blacklist you for getting any loan from any finance institute.Now let me clear you all that i don't want any kind of loans so stop giving such lure to me for loan.I am an advocate & i am gonna sue agains your company in consumer court if i do not received the policy bond & permium receipts which i have paid.
With immediate effect stop making me calls & send me a confirmation letter for discontinuence of policy which i have not applied for.I want a written appology letter from your company for the mental stress i had undergone due to your irrelavant calls.
Please clarify me on written how can your company issu a medic claim policy to a credit card holder of citibank without taking his/her signatures.I want all these clarifications in written otherwise i will have to take help of media also.
Advocate raj Kumar Singh raghav
This is to bring to your notice a serious issue that iam facing with my salary account. This is a DELL...
I made a purchase of only Rs.3000/- on my citibank credit card but the bank did not send me any statement. Upon calling them I was told that the statement had been dispatched. They said that they will send another one and so this time I got it.
To my dismay, I noticed that they levied a penalty of "late payment " in addition to interest payable by me. So, my purchase of 3000/- cosed me around 3800/-.
Banks are making huge amount of money through this route while the poor Indian customer is being fleeced. I hope they are penalized severely for the malpractice.
Mediclaim Policy brought thru my Citibank Credit Card no. [protected]
I live in Mumbai, India and was using a Citbank credit card 2 years back. In Jan 2006 I bought a mediclaim policy which I did not get tuill April end. nly when I called them in April about the status that the policy was delivered at my house and that too was wrong. On conveying the same to them they took their own sweet time in responding.
Then they send me a revised policy with correct details. But again the opolicy is such thgat one has to contact Chennai which is another state for recovery. So I ask them to cancel my policy in June (within 45 days of policy being sent to me)
They reversed only 25% of the fee and kept sending me bills for teh 75% amount as I had cancelled afer 6 months , if they calculate from 1st jan 2006.
I argued and wrote to them stating that in teh first place the rules of cancellation were not made clear to me at te htime of purchase and also that had the policy come to me in Jan, then the same would be done in jan. But since I got the policy only in April end, how can they expect me to cancel the policy within 45 days of issue!!! It is highly unjustful. i also wrote to their central office at Chennai as they don't have any Credit card office in Mumbai! This was another humbug. No office of Citibank Credit Card in Mumbai.
I kept writing mails after mails and letter after letters. But they don't seem to listen So now I have decided to fight it out with citibank. Want you to help spread the unjust practice abroad.
Just yesterday I received an SMS for paying Rs. 5,700/-. This is an increase of Rs. 4000 by way of interest on a payment of Rs. 1700/- which I am anyway not liable to pay.
Need your help and guidance in suing Citibank for the trouble they are causing to me by sending me unnecessary SMS and statements.