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Chase Credit Cards / closed my credit card account without notifying me

1 United States Review updated:

Chase Credit Cards

Sometime in July, 2007, Chase made a mistake in closing my credit card account without notifying me. I sent in a payment of about $500 towards a balance of about $1200. I discovered that the card didn't work when it was getting rejected while trying to charge a phone card. I called Chase. They said they closed my account because I filed for bankruptcy. I told them that not only had I NOT filed for bankruptcy, but NEVER even dreamed about it. They said they would investigate & that I should call back in 5 to 7 days. The more I thought about it the angrier I grew. I called back the next day, & was told the same thing. I asked why they couldn't call ME back when they fixed their errors. Over the course of the next month I called & spoke with an endless stream of idiots, including some that claimed to be supervisors. During this time period, I received a letter from my Discover card in which they INCREASED my credit limit and also discovered that Citibank DECREASED my limit from over $10,000 to just $750!!! I got ahold of my credit reports and discovered that Chase had reported that credit card account as 'included in bankruptcy'. Now, about a week ago Chase sent me a check for the amount of my last payment!!! Since I was unable to speak with anyone at Chase with any real brainpower on the telephone to resolve this issue I have now had to write them a letter on my attorney's advice. If they do not correct their error, report their mistake to the credit bureaus & clear my name with the bureaus my attorney is going to file a lawsuit against them.

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  • Co
      10th of Jun, 2011
    0 Votes

    Just recently, Chase closed out my credit/debit card without notifying me. They said they closed the card due to the card being lost or stolen. I informed them that my card has always been in my possession and I have never been without my card. The woman I spoke with did not sound concerned or apologetic. It was maddening. I am an outdoor photographer and if chase is able to just close out cards whenever they feel like it then I am screwed if I am out in the middle of no where one day and need to use my card and there isnt a chase bank in sight. I suppose I can bring cash, but what good is that? There are just times when the only thing you can use is a card. I never had this issue when I banked with Wells Fargo.

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