Today, I went to BPI JP Morgan BGC around 3PM to buy dollars and was given a number to fall in-line. I was serviced at 4:10PM!!! And was told the cut-off was 4PM!!! I don't know if you will actually do something about this because it's already done and I just had no choice but to walk away...
The information that was provided to me by the branch manager of manhattan different information regarding with the delivery of my credit card. It was so disappointed that she's the branch manager but don't know how to handle the client. I hope next time when they are giving information to...
Worst service ever!!! BPI Tacloban
Naghintay nang ilang oras sa pila pra makapagwithdraw over the counter. Tapos nung tinawag na number ko sabi kelangan hintayin signature ko from BPI Justice (kung san ng'open ng account)..ang nakakainis sabi ng teller hindi daw sure kung magrereply o kung...
I tried to withdraw my money amounting 4900 pesos on country bank bigte norzagaray branch at around 6:20 am today. My original balance on my atm is 4973 pesos. When i tried to withdraw the money did not dispense and when i check my balance it is debited and my remaining balance is 33...
I'm currently overseas and need to move money from my BPI bank account in the Philippines to New Zealand. I've been sending multiple emails to the bank's customer service (expressonline@bpi.com.ph) asking how to process the transfer.
My email was easy to understand to ensure the least...
I use many diff banks and they are all courteous &quick. I heard BPI was also a top bank, I decided to open an account. I went to the Adriatico branch just outside Robinson's. The staff- unaccommodating. I waited a long time. He didn't want to process the necessary documents even if I had...
I am an OFW in Saudi and currently, am trying to enroll my mother and my brother's as third party beneficiaries. I send money to my own account in the Philippines every month and I even got en e-pay card for my brother. I have an online banking account which is active which I use to pay...
I used to deposit money to this branch every month right after I get my salary for 3-4 years. Everything was fine until last October 23, 2018 around 12nn.
I was about to deposit my money. I went first to a machine near the entrance to get a number. Unfortunately, It was not dispatching any...
Oct 15, 2018. Bpi tabing ilog branch. Im at the bank at exactly 12pm and my transaction was process at 2pm! Super bagal. Isang teller puno ang bank. Isang teller lang nag process, medyo may edad na nakasalamin. While ung short hair na round eyes parang wala lang sknya ung haba ng pila...
Customer Service is not replying on emails.
Even BPI MS reply takes a few days. As if they dont like to have a sale. The company should set scorecards and metrics for the agents turnaround time on replying to emails. I am located outside of the country and totally relying on emails as form...
I sent an email request for the conversion of my BPI Real Thrills Rewards (RTR) points to Getgo points last July 25, 2018. I received no feedback or response so I sent a follow-up email last August 8, 2018 but to no avail. I then sent another follow-up email last August 16, 2018 and...
Kindly inform your employees at BPI Laoag Branch espacially at Balintawak St. They move very slow. If you can see customers waiting you people of BPI, you need to make your transactions faster! WTF! Is it 1hr for you to assist a single customer ? Very poor customer service! You need to...
I'm Cristina Esteban.
When I need BPI to call me because of the mortgage money and last payment there was no problem in fact that service was smooth I was satisfied.
Now when its a different issue. BPI Phone bankers makes it as complicated as possible. Why is that?
I was scheduled a...
I was mocked and yelled at BPI Lopue's East Branch Bacolod City around 3pm MNL today September 21, 2019.
I was asked by my new company to open a payroll account and bring 2 vaild ids. When I came in, I was asked fo fill in some forms and lastly asked for an id picture. I told the officer...
I open a new account in your munoz market branch on sept. 19, 2018 It took me almost 2 hours for that because the girl (approving officer) is so busy doing her client first even I was first on the line, Why do I have to wait that long. Please do some changes on that thing if she is so busy...
HI BPI
Whats been going on with all your cash deposit machines? All the cash deposit machines in the malls in Glorienta and Mckinley Hills are all offline. Months and Months now! Gusto nila pala e pumila lahat ng tao sa mga counter nila.
E mga tellers nyo mga filingera! Kala mo hawak nla ora...
Canada time:
11:19 PM
5th September 2018
Snip of the decision given by SM of Malabon Branch:
Rey,
I hope I can explain this as clearly as I can for a better view of the situation. Every bank maintains an account
to some international banks which means that some banks may not have an...
I am complaining for a very delayed return of our collateral submitted to BPI Lapasan branch, Loan Department. We cancelled our company loan, Ultra Marketing of Valencia City Inc., due to unapproved amount of P5 million pesos. They only approved us at P3 million. We are very disappointed...
This morning July 31, 2018 around 6:30. I tried to withdraw cash using my payroll atm card. I check the balance and it is the amount I expect. Tried to withdraw 16k but over the limit. Tried to withdraw 10k but the machine says insufficient funds. So i think the machine has not enough...
Good day Mam and Sir,
Im complaining about a BPI branch beside the Philippine Heart center. I went there yesterday (June 29, 2015 at around 2pm) to deposit. I accepted the fact that we have to wait long que in line for us here in the Philippines. But 2 hrs of waiting is unacceptable for me...
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