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Bank Of The Philippine Islands [BPI] Customer Care Service


Bank Of The Philippine Islands

6768 Ayala Avenue
Makati City
Philippines - 1226

Customer Support Phone Numbers

1800 1888 9100(Philippines)
7 62
1800 140 390(Australia)
1 2
1 0
800 636 3007(Singapore)
2 2
2 2
+63 28 910 000(International)
2 5
+63 28 185 541(Head Office)
4 4
+1 800 225 1202(United States)
1 3
1 1
+44 500 894 040(United Kingdom)
1 0
1 0
1 0
1 0
+852 800 932 634(Hong Kong)
1 0
1 0
1 0
+63 917 891 0000(Text Only)
10 19

Bank Of The Philippine Islands [BPI] Complaints & Reviews

[Resolved] Bank Of The Philippine Islands [BPI] / 4pm dollar cut-off

Ingrid Taroy on Jan 16, 2019

Today, I went to BPI JP Morgan BGC around 3PM to buy dollars and was given a number to fall in-line. I was serviced at 4:10PM!!! And was told the cut-off was 4PM!!! I don't know if you will actually do something about this because it's already done and I just had no choice but to walk away...

Bank Of The Philippine Islands [BPI] / about the credit card delivery

Tael Ramos on Jan 14, 2019

The information that was provided to me by the branch manager of manhattan different information regarding with the delivery of my credit card. It was so disappointed that she's the branch manager but don't know how to handle the client. I hope next time when they are giving information to...

Bank Of The Philippine Islands [BPI] / worst service ever!!!

Sherry20 on Jan 11, 2019

Worst service ever!!! BPI Tacloban Naghintay nang ilang oras sa pila pra makapagwithdraw over the counter. Tapos nung tinawag na number ko sabi kelangan hintayin signature ko from BPI Justice (kung san ng'open ng account)..ang nakakainis sabi ng teller hindi daw sure kung magrereply o kung...

Bank Of The Philippine Islands [BPI] / unsuccessful disbursement request for return

belle1823 on Nov 29, 2018

I tried to withdraw my money amounting 4900 pesos on country bank bigte norzagaray branch at around 6:20 am today. My original balance on my atm is 4973 pesos. When i tried to withdraw the money did not dispense and when i check my balance it is debited and my remaining balance is 33...

Bank Of The Philippine Islands [BPI] / customer service/gross incompetence

Pax Gen on Nov 29, 2018

I'm currently overseas and need to move money from my BPI bank account in the Philippines to New Zealand. I've been sending multiple emails to the bank's customer service ( asking how to process the transfer. My email was easy to understand to ensure the least...

Bank Of The Philippine Islands [BPI] / new accounts customer service

Frustrated client!!! on Nov 14, 2018

I use many diff banks and they are all courteous &quick. I heard BPI was also a top bank, I decided to open an account. I went to the Adriatico branch just outside Robinson's. The staff- unaccommodating. I waited a long time. He didn't want to process the necessary documents even if I had...

Bank Of The Philippine Islands [BPI] / enrollment of third-party accounts

さかぐちさいゆり on Oct 30, 2018

I am an OFW in Saudi and currently, am trying to enroll my mother and my brother's as third party beneficiaries. I send money to my own account in the Philippines every month and I even got en e-pay card for my brother. I have an online banking account which is active which I use to pay...

Bank Of The Philippine Islands [BPI] / bad customer service of the teller in bpi rufino tower branch

Ruth Pascual on Oct 24, 2018

I used to deposit money to this branch every month right after I get my salary for 3-4 years. Everything was fine until last October 23, 2018 around 12nn. I was about to deposit my money. I went first to a machine near the entrance to get a number. Unfortunately, It was not dispatching any...

Bank Of The Philippine Islands [BPI] / speed of service

Ixiah Cuenca on Oct 16, 2018

Oct 15, 2018. Bpi tabing ilog branch. Im at the bank at exactly 12pm and my transaction was process at 2pm! Super bagal. Isang teller puno ang bank. Isang teller lang nag process, medyo may edad na nakasalamin. While ung short hair na round eyes parang wala lang sknya ung haba ng pila...

Bank Of The Philippine Islands [BPI] / customer service

Candyworks on Oct 15, 2018

Customer Service is not replying on emails. Even BPI MS reply takes a few days. As if they dont like to have a sale. The company should set scorecards and metrics for the agents turnaround time on replying to emails. I am located outside of the country and totally relying on emails as form...

Bank Of The Philippine Islands [BPI] / inefficient customer service and real thrills rewards points redeemed but no getgo points credited in my account

Genia Bacani on Oct 1, 2018

I sent an email request for the conversion of my BPI Real Thrills Rewards (RTR) points to Getgo points last July 25, 2018. I received no feedback or response so I sent a follow-up email last August 8, 2018 but to no avail. I then sent another follow-up email last August 16, 2018 and...

Bank Of The Philippine Islands [BPI] / customer service failed!!!

Juan dela Cruz III on Sep 24, 2018

Kindly inform your employees at BPI Laoag Branch espacially at Balintawak St. They move very slow. If you can see customers waiting you people of BPI, you need to make your transactions faster! WTF! Is it 1hr for you to assist a single customer ? Very poor customer service! You need to...

Bank Of The Philippine Islands [BPI] / unethical behaviour

Cristina E. on Sep 21, 2018

I'm Cristina Esteban. When I need BPI to call me because of the mortgage money and last payment there was no problem in fact that service was smooth I was satisfied. Now when its a different issue. BPI Phone bankers makes it as complicated as possible. Why is that? I was scheduled a...

[Resolved] Bank Of The Philippine Islands [BPI] / staffs accommodation

Jun Escopin on Sep 21, 2018

I was mocked and yelled at BPI Lopue's East Branch Bacolod City around 3pm MNL today September 21, 2019. I was asked by my new company to open a payroll account and bring 2 vaild ids. When I came in, I was asked fo fill in some forms and lastly asked for an id picture. I told the officer...

Bank Of The Philippine Islands [BPI] / opening account

Ellie Rose Marcelo on Sep 18, 2018

I open a new account in your munoz market branch on sept. 19, 2018 It took me almost 2 hours for that because the girl (approving officer) is so busy doing her client first even I was first on the line, Why do I have to wait that long. Please do some changes on that thing if she is so busy...

Bank Of The Philippine Islands [BPI] / bpi cash deposit machines non functioning

fma6131 on Sep 13, 2018

HI BPI Whats been going on with all your cash deposit machines? All the cash deposit machines in the malls in Glorienta and Mckinley Hills are all offline. Months and Months now! Gusto nila pala e pumila lahat ng tao sa mga counter nila. E mga tellers nyo mga filingera! Kala mo hawak nla ora...

Bank Of The Philippine Islands [BPI] / dollar wire transfer from malabon branch to canada

rey bilan on Sep 6, 2018

Canada time: 11:19 PM 5th September 2018 Snip of the decision given by SM of Malabon Branch: Rey, I hope I can explain this as clearly as I can for a better view of the situation. Every bank maintains an account to some international banks which means that some banks may not have an...

Bank Of The Philippine Islands [BPI] / delayed release of loan collateral (2 titled lots) - from cancellation of loan

Charisma Franco Castillo on Aug 6, 2018

I am complaining for a very delayed return of our collateral submitted to BPI Lapasan branch, Loan Department. We cancelled our company loan, Ultra Marketing of Valencia City Inc., due to unapproved amount of P5 million pesos. They only approved us at P3 million. We are very disappointed...

Bank Of The Philippine Islands [BPI] / atm card

Katrina Barbosa on Jul 30, 2018

This morning July 31, 2018 around 6:30. I tried to withdraw cash using my payroll atm card. I check the balance and it is the amount I expect. Tried to withdraw 16k but over the limit. Tried to withdraw 10k but the machine says insufficient funds. So i think the machine has not enough...

Bank Of The Philippine Islands [BPI] / slow service

Kristel Gaile Aves on Jun 30, 2018

Good day Mam and Sir, Im complaining about a BPI branch beside the Philippine Heart center. I went there yesterday (June 29, 2015 at around 2pm) to deposit. I accepted the fact that we have to wait long que in line for us here in the Philippines. But 2 hrs of waiting is unacceptable for me...