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Chase Credit Card / terrible customer service

1 United States Review updated:

Wow.. Is all I can say about the terrible customer service provided by chase credit card services!!

I just returned from a trip to asia. Before I had left, I called chase let them know I would be using their card overseas.

I was gone for a total of three weeks. Midway through my trip, I was trying to check into a hotel in taiwan (It was approx. 9:00 pm). When I gave them my card, they said it was declined. I called the chase customer service number to get it resolved so I could check into the hotel.

When I called the customer service number, they answered the phone by saying "thank you for calling chase customer care, this is xxxx. We are in the process of upgrading our systems so we will not be able to access your account. Please call back after 2:00 pm est".

I thought this was a recording and said "um.. Hello?". The customer service rep. Responded by repeating the pervious statement.

I told her that I needed to speak to someone immediately because I needed to figure out what was going on with my card so I could get checked into the hotel. She said there was nothing she could do and for me to call back after 2:00 pm est. This would be have been 6 hours later!!!

I was so mad!! I told her I needed to speak to a supervisor. When the supervisor came on the phone, she repeated the exact same message.

So... I was stuck in a foreign country with no credit card and no way to get into my hotel. Thank god!!! I called my personal bank and was able to apply for a credit card through them over the phone to check into my hotel. Otherwise, I would have been screwed.

Thanks chase!

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  • Sh
      6th of May, 2009
    0 Votes

    Wow, I can see why you would be extremely upset with your chase customer service. We are usually forced to use that scripting when our systems are being updated or are down due to storms or system errors. If this happens agian or if you even still have your chase card, try calling different customer service numbers. Theres a good chance you'll get to a different part of the country that isnt having issues. I'll put some numbers below you can call that will get you to Chases credit card services.


    Sorry, these are all I can remember at the time, as all my numbers are at my desk at work.

  • St
      23rd of Jul, 2009
    0 Votes

    I agree that the customer service at Chase is horrible. When I called to address a letter I recieved, closing my account, for no apparent reason, I was told that there was nothing they could do about it. The representative repeated the same phrase over and over again, regardless of what I said. When I asked to speak with a supervisor, I was told I could not. The representative eventually gave in and I was allowed to speak with a supervisor, who repeated the exact same thing over and over. I asked to speak with someone higher up and was again told I could not. The supervisor stated that it was her job to "handle" me and that I could not speak to anyone else.

  • Sc
      17th of Dec, 2009
    0 Votes

    I completely agree. They are the worst company ever in terms of customer service. I just found out they reduced my credit limit on one of my credit cards by $4000. The credit limit was originally $8000 and has been for years. It was fine when that card was close to being maxed out, and I was paying them loads of interest every month. But I recently was able to make a large payment on that account and bring my balance to $0. A month later they decided to slice my credit limit in half. And every Customer Service Rep I talked to today (including 2 so-called supervisors) just repeated the same information over and over like robots. I'm considering cutting up every single one of my Chase cards and closing my Chase checking because of the awful customer service. They are TERRIBLE!!!

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