Abu Dhabi Islamic Bank [ADIB] Customer Care Service


Abu Dhabi Islamic Bank

Bainuna St., Al Bateen
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

800 200(Priority Banking) 0 1
19951(Egypt) 0 0
+971 600 543 216(Personal Banking) 0 0
+971 26 578 777(Business Banking) 0 0
+971 24 129 000(Priority Banking) 0 0
+44 207 590 2200(United Kingdom) 0 0
+964 80 022 888(Iraq) 0 0
+966 920 001 850(Saudi Arabia) 0 0

Abu Dhabi Islamic Bank [ADIB] Complaints & Reviews

Abu Dhabi Islamic Bank [ADIB] / customer service executive

Oct 10, 2019

Very very bad experience and I don't advise anyone to use this bank I wanted to open an account they said I have to open my old account which is blocked because I was outside the country they said you need to open new account I said OK next 2 weeks no call I went there they said we can't...

Abu Dhabi Islamic Bank [ADIB] / customer service

Oct 07, 2019

I visit the branch today at 7 October at 2:51 because i need to exchange money and i found the customer service is so bad they are very slow and only 2 countries they are handling this kind from the transactions and ever when one from them working the other one stop and there is alot of...

Abu Dhabi Islamic Bank [ADIB] / teller services

Oct 01, 2019

In dated 30.09.2019, I visited sahara center ADIB branch around 6.25 in the evening and requested to provide me change of only 500 dhiram local currency change but teller brutally refuse and treated me like I am animal. I was shocked about service ADIB is providing. Even if there is no...

Abu Dhabi Islamic Bank [ADIB] / Salary transfer account

Sep 04, 2019

Dear All, I hold a salary transfer account with ADIB for the last couple of months and was hardly using the account . For a change i decided to transfer some amount to a friends account by using the banks online services. Transfer was done successfully but to my surpeise the next day when i...

Abu Dhabi Islamic Bank [ADIB] / customer care employee

Aug 14, 2019

I am Dr Raja Ashiq Ali.Today I visited adib musaffa branch near Al firdouse complex.i took first token at 8 am .I came for visa status update in bank account.The concerned person Mr.Atef Tamer was not available in the table.he came at 8.15 and immediately allowed a person who came late...

Abu Dhabi Islamic Bank [ADIB] / withdrawal | legal case | non payment of personal loan

Aug 01, 2019

Salaam Sir, I want to bring to your kind notice that i took a loan of AED 490k in August 2016 but had to leave UAE for Pakistan because of economic slowdown in January 2017. Though i was jobless till now but i still managed to pay one way or the other. I came to know that the bank filed a...

Abu Dhabi Islamic Bank [ADIB] / home finance

Jul 15, 2019

I have took a gome finance against mortgage, in addition signed rental exclusive agreements for all units with ADIB. All units kept empty for multiple tears due to poor management and I had to keep paying late payment fees, restructring charges and yet nothing been reduced after 10 year...

Abu Dhabi Islamic Bank [ADIB] / customer service

Mar 29, 2019

Abu Dhabi Islamic Bank [ADIB]Dear Sir,   I am sending this mail being disappointed with the kind of service rendered to us from your Dubai Mall Branch.  I was there today to submit a cheque and the way I was treated was really bad. Not the kind of service expected from an esteemed bank like ADIB.  I was there way before the...

Abu Dhabi Islamic Bank [ADIB] / unauthorized use of personal account-fraud dispute

Mar 21, 2019

Dear All, Good Afternoon, My name is Musheer Ahmad and I have my account in ADIB bank at Al Aswaq Mall in Al Warqa. On date 28 December i have notice that someone did online shopping from my account without my concern on the 28 December and i didn't get any notification in my message box that...

Abu Dhabi Islamic Bank [ADIB] / personal loan

Mar 18, 2019

From the very first day I opened an account with ADIB, I was one of ADIB's advocates and supporters who would recommend it to anyone who was looking for a GOOD bank. I will no longer do that at all! Instead, I might even recommend whoever asks me to stay away. The inconvenience that I...

Abu Dhabi Islamic Bank [ADIB] / wrong info and bad attitude

Mar 12, 2019

Good Day I apply for a liability letter from 2 days from garden city branch and today I received it however, I found that the letter includes the total amount of loan with its interset and when I contact bank call center firstly no service I take also they inform me that this is the bank...

Abu Dhabi Islamic Bank [ADIB] / no liability letter

Mar 11, 2019

Dear, Regarding no liability letter I visited branch 4 times and branch staff transfer to one counter to another counter mr. Bilal al misri not assist then he transfer to mr.Raed al khatib . After waited half an hour in adib bank khalidhiya branch he ask me to come next day or wait until...

Abu Dhabi Islamic Bank [ADIB] / scam and fraud of adib

Mar 05, 2019

Hello. I would to like to share the very bad altitude with customers and the scam and fraud from adib egypt to me.  First I talk personal loan in 11-2017 with amount 103k the monthly instalment 3k for 60 month around total with profit 180k I agreed and signed the cheques with retail in my...

Abu Dhabi Islamic Bank [ADIB] / utility payment not updated

Mar 03, 2019

Abu Dhabi Islamic Bank [ADIB]Hi, I want to make a complaint against ADIB Utility payment and service. I paid for SEWA on 28th February and until 3rd March the payment wasnt reflecting in SEWA Account. Due to which my Electricity and Water connection is disconnected however ADIB deducted the money from my card same...

Abu Dhabi Islamic Bank [ADIB] / smart money card and account

Feb 09, 2019

I was so happy to open an account with ADIB, which was done through online. its called ADIB SMART MONEY. I received my card at my office and the delivery person scanned my documents. he said the card need to activate through messages or online or by calling customer care. I tried all the...

Abu Dhabi Islamic Bank [ADIB] / cancellation of card problems!!

Jan 30, 2019

I'm having problems cancelling my credit card. Two weeks ago (17 January 2019) I submitted a cheque to Abu Dhabi Islamic Bank (ADIB) at Emaar Square Branch for cancellation of my card and I also requested a clearance letter at the same time and paid for it. They told me everything wa...

Abu Dhabi Islamic Bank [ADIB] / atm machine

Jan 17, 2019

I would like to share an experience I had with an ADIB ATM in Dubai. After I put my HBL card into the ATM. It barely gave me enough time to take it and went back into the machine. After calling and sending multiple emails to ADIB customer service. They told me it was my fault and I have to...

Abu Dhabi Islamic Bank [ADIB] / credit card limit missing amount

Jan 06, 2019

Ther is an amount missing from my available limit for my ADIB credit card ..I hve tried speaking to several customer service agent at ADIB but none of them hve provided any explanation proof of the missing amount .. ADIB has pathetic customer service.. as it's 3 weeks and I haven't...

Abu Dhabi Islamic Bank [ADIB] / no liability letter

Nov 01, 2018

My account NO.[protected] I closed my Personal loan final settlement on 26-June-2018.I tried to contact many time the representative from bank, who contact me there were no respond from them. what we discuss earlier through phone as well in whats up chat'once i made the payment they will...

Abu Dhabi Islamic Bank [ADIB] / cash back fraud

Oct 15, 2018

i opened an account at adib bank around 10 years ago . iwas a loyal customer and i brought my father (gold member), my wife and some friends to open accounts at your bank. my cash back card was hacked via internet. below are the details: on 11th of September 2018 at 1.57 am 471.20 Eur...

Abu Dhabi Islamic Bank [ADIB] / customer service

Sep 25, 2018

I have the isic card and its registered by my fathers number. He called adib call center and talk to one of your representatives to change the number under mine. he has been calling and no one changed the number yet. I kept on calling and i cant change it by myself. My father called 3...

Abu Dhabi Islamic Bank [ADIB] / I am complaining in regards to the mobile banking

Sep 25, 2018

Abu Dhabi Islamic Bank [ADIB]September 19/22, 2018 I used the mobile banking app to send money to the other bank/beneficiary. I sent to two beneficiary the first was on 19th (200aed) and second was on 22nd (1, 100aed) of this month. It was successfully transact and it instantly deducted from my account balance and so...

Abu Dhabi Islamic Bank [ADIB] / car loan account no [protected]

Sep 24, 2018

I, RAJESH VIJAYAN NAIR hold a car loan under the Account Number mentioned above. As per my Loan agreement all my Cars Registration Renewal and Insurance is covered by ADIB and it was done till last year and this year they failed to do so. When I contacted the bank then they initiated the...

Abu Dhabi Islamic Bank [ADIB] / تحويل مالي

Aug 09, 2018

اسمي سعاد عبدالله ولدي حساب مصرفي مع بنك ابوظبي الاسلامي خلال حياتي المهنية تعاملت مع بنوك عالمية وأجريت تحويلات نقدية مع بنوك دولية رحلة تعاملي مع بنك ابوظبي الاسلامي كانت من اسوء التعاملات . البنك قام بإعطاء معلومات خاطئة عن رسوم التحويل وتغدى موظف البنك ان رسوم تحويل هي ١٥٠ درهم اماراتي وعند اجراء...

Abu Dhabi Islamic Bank [ADIB] / poor services

Jul 18, 2018

اكثر من ٩ سنوات اتعامل مع هذا المصرف ولكن الان سوف انسحب منه ولن انصح اي احد للتعامل معكم خدمة سيئه جداااا وخدمة عملاء من اسواء ما يكون حيث اني اطلب ورقة براءة زمه من المصرف من تاريخ ١-٧-٢٠١٨ حتى اليوم لم استلمها السبب إهمال الموظفين عبر الخدمتين المصرفيه والهاتفية عن طريق الهاتف "فرح" قسم...

Abu Dhabi Islamic Bank [ADIB] / service at adib um quwain branch

Jul 16, 2018

Hello, I would like to make a complain about how um quwain Adib branch is running. It is very offensive how they treat people differently and they prioritize locals over foreigners. First, the receptionist does not have access to any computer, so even if you have a small enquiry, it will take...

Abu Dhabi Islamic Bank [ADIB] / فك رهن سيارة 58980 -11

Jun 12, 2018

Abu Dhabi Islamic Bank [ADIB]تحية طيبة وبعد يرجى اجراء فك رهن السيارة رقم السيارة 58980. -11 الاسم : حسين احمد فلكناز رقم الحساب [protected] لإجراء الازم رقم الموظف 908573. احمد الكيناني [protected][protected] حيث تم الانتهاء من تمويل السيارة منذ سنتين

Abu Dhabi Islamic Bank [ADIB] / agents calls

May 06, 2018

Hi, My name is Wilson Gajbhiv, I have been chased by your bank agents from last 2-3 months for settling my outstanding, as they have promised me to give settlement in 2 shots, from getting settlement they have asked me sent many documents which i have sent & i was waiting for agreed...

Abu Dhabi Islamic Bank [ADIB] / internet access to my account

Apr 02, 2018

I have been trying to have access to my Internet Bank Account for the last 7 months without success. I have already contated ADIB via phone several times, via email and nobody was really interested to help me. I'm stuck just because I don't leave anymore in the UAE and don't have the...

Abu Dhabi Islamic Bank [ADIB] / service

Mar 14, 2018

I am a student and went to bank (al twar branch) to open a student account at 1:20 and took a token (R-047 - customer service) and waited till 2 and in the middle one lady (who was sitting in customer relation ship manager room) came and asked me what is the service you need and I told I...

Abu Dhabi Islamic Bank [ADIB] / my debit card not working international

Feb 25, 2018

Dear Adib, I m in emergency leave to india for my mothers surgery i received salary but unable to withdraw as the error it shows is transaction declined from indian atm, , as this debit card it should work internationally kindly do the needful very urgent pls call me on my india no...

Abu Dhabi Islamic Bank [ADIB] / adib transfer and 25 aed deductions for account being less than 3000

Feb 03, 2018

Abu Dhabi Islamic Bank [ADIB]I have not being able to transfer through the app from my isic to my adib account. It keeps showing an error message which I added below. Also 25 aed was deducted from my account for lack of minimum balance of 3000. I believe there shouldn't be a deduction because it's a student account...

Abu Dhabi Islamic Bank [ADIB] / credit card charges for timely payment but delayed credit by adib bank

Jan 22, 2018

Abu Dhabi Islamic Bank [ADIB]Dear Sir, This is PAVAN GOPAL SHROFF and am holding a ADIB VISA Platinum Card # [protected] since quite a few years. All this years my payments have been on time without any delay or any problem. In the month of October 2017 i made a payment for the due amount for AED 87, 890 on 25th...

Abu Dhabi Islamic Bank [ADIB] / credit card payment done on time and bank credited late and charge us penalty

Jan 18, 2018

Abu Dhabi Islamic Bank [ADIB]Dear Sir, I, Gopal Dhalumal Shroff, having Credit card [protected] and i have made payment by chq fro AED 106, 000 which was debited from my account on 25th October, 2017 but the ADIB credited the same amount on 29th October and have charged me a penalty of AED 2999.02 as the Murhaba...

Abu Dhabi Islamic Bank [ADIB] / update of new personal details and hold up of eosb

Jan 14, 2018

Dear Sir Having an Account with adu dhabi islamic bank, rim 1089528 since December last and with a loan from them for which payments were done without fail. Lately as of November 7th 2017 my end of service was frozen for 135% of the balance amount + Credit Card (Visa and Master) even...

Abu Dhabi Islamic Bank [ADIB] / phone banking

Dec 27, 2017

I requested for a replacement of my mobile number in my account as I had lost my simcard. I requested them to verify details on my email in account. They gave me this reference number [protected].Till now no update and no replacement done. It is urgent requirement as I am stuck and can't...

Abu Dhabi Islamic Bank [ADIB] / personal loan

Dec 19, 2017

I applied for a loan from adib to pay my other banks debits and this started at 01/07/2017, they paid other banks money and this completed after 4 months due to laziness of the bank representatives and after submitting the clearance letters and salary transfer letter and my salary already...

Abu Dhabi Islamic Bank [ADIB] / customer service

Dec 17, 2017

On one fine day I receive a call from a person from ADIB about a loan offer. The offer was that ADIB is offering personal loan with no extra charges (interest and processing). Since it as quiet attractive I asked the person repeatedly whether it is zero processing in reply she confirmed it...

Abu Dhabi Islamic Bank [ADIB] / service complaint

Dec 10, 2017

Dear Sir / Madam, My name is Ahmad onnab and i am currently holding a new account with ADIB, in fact I used to have an account with Barcleys and I have not used it since the acquision of ADIB IN 2009. I was using mashreq bank and my salary used to be transfered to Mashreq, until a moment...

Abu Dhabi Islamic Bank [ADIB] / unethical behaviour

Nov 28, 2017

Hi, I have applied for my ATM debit card under the account holder name Zeeshan Rasheed Khan and A/c No : [protected]. further I have updated my mobile No with ADIB by visiting a branch of yours in Fujairah. I have spent lost of time on your customer care but these guys are only sitting to...