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Charter Communications / scam charges

1 United States Review updated:
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Paul G. Allen is the fourth richest man in the world but yet he doesn't respond when someone contacts him and his company, Charter Communications about their fraudulent billing practices. There is no doubt that he does know that there are many complaints about xxx-movie charges placed on customer's bills for movies they never ordered or watched. In many cases the customer wasn't even home to order or watch the xxx-movies!!!

Shame on you Paul G. Allen!! You come on as a good guy by giving millions to the needy but it is all dirty money. Do you feel good about yourself knowing your company cheats millions of customers? I'd feel less than human to do such a thing. Beware of Charter and anyone who knows they cheat and does nothing about it.

What do people think about drug dealers and their dirty money? I bet you know, Paul G. Allen. Dirty money is dirty money whether it is made by drug dealers or the fourth richest man in the world who lets his company cheat people when he has the power to clean house of these dirty vermin who want to make evil profits.

Jo
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Comments

  • Pa
      9th of Mar, 2009
    0 Votes

    I have had Charter Communications as my cable and internet provider for over a year. At the beginning there were many issues regarding service and quality. After resolving the initial issues everything was going smooth...Until recently when I was charged for 15 ADULT MOVIES at $12.99 each. At first when I heard I was being charged adult movies I thought that maybe some friends that had stayed over had purchased them without me knowing. However after finding that the movies totaled 15 and learning of the dates and times they were ordered I realized that none of them were possibly ordered from my box.

    Charter has been very uncooperative with my efforts to resolve the issue. Ironically the first customer service rep I spoke with told me that he had indeed confirmed the movies were not ordered from my box. However a month later I received a notice of disconnect from charter unless I paid my over due bill of over $400. I was a month behind and knew I was also being charged for the month to come, however I was confused at the extra $200. Through an online chat I discovered that the adult movies had never been removed. I still refused to pay. Now months later my service has been interrupted and my internet has been disconnected. I have spoken with countless reps and they aren't budging. They tried to negotiate with me offering to remove 3 movies, and of course knowing I didn't order any of them I refused. They are also continuing to bill my normal amount, which accounts for a HD/DVR box with several movie channels in my package and the internet service, even though I haven't had any of that for over a month.

    After enough conversations I was told someone would come out to my house to audit my box to see if the movies had indeed been ordered from the box in my home. After waiting for the service tech to arrive, which he/she never did, I was left wondering what the issue was. I then discovered that because my bill was not paid no work order filed on my account would be serviced until the balance that very balance was paid. This leaves me with the situation that the issue I have regarding the ADULT MOVIES and my refusal to pay for those charges can only be resolved with an audit on my box done by a service tech, WHO WILL NEVER SHOW UP BECAUSE I WON'T PAY THE BILL.

    It seems I have entered into a conflict with the worst run company on Earth. I have no other options at this point. I won't pay Charter because I didn't order the movies and they won't help me prove that until I pay them. Charter recently filed Chapter 11 bankruptcy...I wonder why.

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