Spectrum.com

My son who passed away suddenly in another state and tried telling that I have no way to retrieve his phone and asked that the remainder of the balance of his phone be removed from my account. They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which was then deleted from my account without my permission. When I said I wanted it back for legal reasons, they decided to charge me for it. So now I'm paying for a telephone line and phone for my deceased son. I'm not sure how much worse they people could be.

I went in to return the cable box and remote control after deciding to cancel my cable service. I arrived and immediately signed in to enter the queue. Once I signed in, I saw that I was 5th in line. I sat and waited while I moved up to 4th then 3rd in line. All of a sudden, I received a message that I had left the line when I had not. I signed back in by entering my name and reason for the visit. When I didn't see my position in line, I signed in again. I went up to an employee who wasn't busy with a customer and explained what happened to me. He told me to check the large screen on the wall and now I was 6th and 8th in line! I saw customers being called up to be served, but my position in line had not moved. I went up to another employee and he stated that there was nothing he could do and to sit down and wait my turn. I wasn't trying to cut in line in front of the customers who were there before me, but I should've been placed in line where I was before being kicked out of my place in line. No one seemed to care if their intake system was working or not. They just blindly take the customers as they come. I ended up leaving in frustration. I found another store in Pico Rivera, CA and returned the equipment without any problems. I hope I never have to return to this store again!

Wait until you try to cancel any service to see how rude and obnoxious customer service is. First you get put on hold for almost an hour. Then you are subjected to a sales pitch to keep the service and upgrade any other service you have with them. It should not be a bad experience like this to just cancel something. Now I want to look into a different provider altogether.

I don't understand why you can upgrade by the touch of a button.but have so much trouble downgrading or cancelling.i had this trouble with spectrum a couple years ago now my wife having the same issues you are on the phone for hours and accomplish nothing when you finally get to talk to them.they try to convince you to stay.if not you get put on hold or transferred eventually to get hung up on becomes a repeated cycle.tilnyou get very angry.i myself told them I wanted to cancel and they would up sending me an upgraded modem I didn't ask for and was then billed for that after spending days on the phone with them when I cancelled believe me it costed.my personal opinion is this is a very corrupt business

New installation in July/August so as soon as we could get it set up we called, they scheduled an appointment then it was cancelled because the outside needed to be finished like I told the lady on the phone but she wouldn't listen she was just worried about pushing their cell phone plan that I DONT want NOW I have no internet cable was cut from the pole because the guy that installed the fiber line just laid it across my driveway down the yard to my house. The people were supposed to come and bury it never showed up or called. I came home yesterday I have home and the internet was cut and 20 feet of cord is missing

My reliability have been good, but I very disappointed in the management of a new feature roll out.

I was trying to get my Internet Ultra (500 down/20 up) moved over to the new Internet Ultra Symmetrical (500 down/500 up) that is the same price I am currently paying.

I was told that package was ONLY available to new customers.

Existing customers cannot get symmetrical internet at this time. Are you kidding me?

I'm paying for inferior service to what a new customer is getting. When will my service be moved to the 500/500 speeds? This is very poor planning and customer service on Spectrum's part.

When a person has the TV channel on CBS News(IP-123) the internet does NOT buffer, yet, when a person has the TV on LiveNOW from Fox(IP-123) or NewsMax TV(IP-124) all it does it buffer. So disappointed that even Spectrum only values the lefts way of life. Can't image any other reason other then it is intentional on Spectrums end. Happens constantly, today is 08/08/2023. Imagine, right now it isn't buffering but there is no sound

I called Spectrum to cancel my services on the 30th of July, but to my surprise, my services were cut off on the 29th at approximately 6:08 p.m. The customer service department failed to tell me that it would be cut off prior to that because of the new billing cycle, even though in the notes it says the 31st. They do not charge prorated charges or anything like that, as I was told in the beginning and on the last phone call. My concern is the lack of communication. You should always be upfront and tell the customer, Hey, these services, sir or ma'am, will be cut off prior to the date, and they never did. For a company that prides itself on communication and working with people I see otherwise in the future, please notify customers prior; it goes a long way. communication! I would have made other plans if I could not have done that through my cell phone provider.

I got a card in the mail advertising Spectrum's Choice TV service. I called the number to sign up. I was transferred to three different reps, all of whom pressured me to sign up for more services. I spent almost a full hour on the phone with these representatives. No matter how much I repeated that I only wanted the Choice TV service, they all continually pressured me to sign up for other services. I finally just hung up on the last rep.

Two days later, I received a large shipment of five different pieces of equipment, including instructions to install the Spectrum App for assistance with installation. I also received an email telling me to install the equipment. All these devices were far, far more than I wanted or needed. I packed it all back up, and had to spend a lot more time creating a FedEx account to print a return label.

I went to the Spectrum website to cancel my order but found *no* information regarding canceling an order. There is also no way to file a complaint on their site. You have to call them.

I returned the shipment the next day and called Spectrum to cancel any and all of my orders. I was put on hold for 15 minutes, then transferred to two more representatives. Both tried to pressure me to sign up for multiple services. I had to repeat, *many times*, that all I wanted was to cancel my order(s). Finally, after about a half an hour, I was able to get them to acknowledge my cancellation. I was told I'd be emailed a confirmation, but I never received such an email.

This all proved to be an immensely frustrating, time-wasting nightmare. I will never again try to sign up for anything with Spectrum.

Spectrum is a fraud. I called to get service and they explained that currently they do not have any services available in my area but they would like to have services in my area. So they asked if it was okay to would like to send someone to do a survey on my property. Once the survey returned they said they can proceed with construction and needed my permission. I stated yes because they promised they would buy me out from my current contract with Xfinity to then be able to switch over to them. When the construction was completed. I called Spectrum to start my services and asked about my buy-out.

I wanted to make sure they would pay my termination fee with Xfinity. The representative stated that he apologies but that I do not qualify for a buy-out.

Spectrum ran lines after three houses were without internet because your digging contractors cut our lines when putting in other lines. These lines have been in the yard since the end of May 2023 and it is now the first of June. There are lines in the yard the length of a football field. One side of the drive has two lines the other side has four lines. Someone came while we were on vacation and buried one line but it looks like they ran additional lines too. A Spectrum worker came out on May 14 to look at the situation. He could not figure out the situation either and stated he took pictures and sent to someone. He did take up extra wires that were here. Your digging contractors keep giving me different dates to come and bury lines. I do not think they know what to do because of the excess lines someone ran. Please, Please someone come and look at this mess. I am ready to cancel and go back to ATT. Thanks Brenda Riecken

They nickel and dime you to death. They kept raising my TV bill and my cable box rental price and was paid off years ago. There a scam company. They will rob you blind. I am glad that a new wireless company will be coming to our area and will charge us $80 a month with phone where spectrum charges me $104 a month. I'm just tired of the way they try and get more money out of you.

On 5/10/2023 I chatted with a Spectrum tech because my internet was STILL SLOW.

I already did what they asked me to do... reboot modem... wait 2 mins or more... I'm on the 1gig plan... the image below shows my speed test using THEIR speed test. They should be PAYING me FOR USING THEIR SERVICES at these speeds. Technically their robbing me because I'm paying for 1Gig and I'm getting cellphone speeds.

What a nightmare. My wife and I switched to Spectrum four months ago and it’s the worst cellular service we’ve ever had. We can’t get any service half the time and if our call goes through we typically will lose service in a matter of a few minutes. We have called and went by the store many times. They have no idea how to fix it. Don’t waste your time with Spectrum. It’s not worth the stress and aggravation. Terrible service!

F U * K SPECTRUM! I just found out they snuck a $5/ month extra charge onto my account without my knowledge (or consent). It's been there for well over 1.5 - 2 years and when I finally caught onto their little scheme, I was told by their billing department that the only thing they can offer is a 2-month/ $10 credit. (Basically, a standard 1-time credit they offer to everyone).

Bottom line...If they decide to just randomly add items on to your bill and you don't catch it in time... as they say in Russian, Tuffsky [censored]sky!

If the only way a business can make a profit is by cheating and stealing from their customers, that's pretty sad.

What ever happened to the days when a company operated off of moral integrity? Clearly not Spectrum.

CANCEL YOUR SERVICE IF YOU CAN. THEY'RE NOT A VERY TRUSTOWRTHY COMPANY IN MY OPINION, NOR ARE THEY WORTHY OF MY BUSINESS.

I called on 3/16 asking about my bill saying payment due in January. At that time I was told that was wrong and I had 30 days to pay or disconnect would occur. Today I am getting notifications due to be disconnected so I chat in again. Today they say sorry you were provided the wrong information but you need to pay or be disconnected and can't provide an extension til the 12th. This will end up costing me my job, then my home, car and everything I've worked hard to achieve. So much for valuing me as a customer! User's recommendation: Don't use this provider

I had contacted via chat on 3/16 because I noticed my billing showed a due date of January. At that time I was told it was wrong and had 30 days before a disconnect would be sent. Today I contact them as I received disconnect notification and was told too bad, nothing we can do. Sorry you were given the wrong information but you have 2 days to pay or loose service. I asked for an extension to payday in 10 days and will pay in full. Was told nope, pay or loose service. I did not ask for a discount or anything free. Just 10 days to pay. Now I'm at risk of loosing service which will cost me my job of 7 years. Thanks for nothing!

I have basic TV (regular channels you can get with an antenna). I have had the service for many years. Spectrum keeps increasing the prices. They charge more for broadcast TV than any other company. They keep adding fees and increasing rates for the TV digital box, which was paid for many years ago. The cost for basic TV sounds reasonable, but when you add in all the fees and additional charges, it is about $54 a month, which is ridiculous. My Internet is the lowest tier; it's supposed to be 300 Mbps, but when I do a speed test it is 22.28 Mbps download, 2.34 Mbps upload, and 2.6 ms latency (ping). Every few months, Spectrum ads a little to the fees or the price for the set-top box & remote or for broadcast TV fee. Also, I can't get the best set-top box and remote because I'm a "legacy customer". It seems like they would value longtime customers instead of disrespecting them. Other companies in the area charge only half as much for Broadcast TV fees, so I assume broadcast TV does not cost nearly as much as Spectrum charges. I know I should change services, but it is such a hassle. I would just like Spectrum to care about their long time customers. The TV service is generally not reliable either.

I cancelled Sprectrum internet and TV the first week in March. The customer "service" rep said I had until the 23rd to keep Sprectrum since I had paid the bill the 12th of Febuary. I told him to cancel immediately so I wouldn't get billed again. But like any corrupt, greed-driven corporation, Spectrum charged me again and raised the rate by 9.00 with no explanation.

Upon calling the company, their customer service rep (actually Sprectrum's highest paid prostitutes) told me it was "computer generated" and there was nothing they could do about the charge. I will contact my bank and dispute the charge. The more problems I create with this sleazy company, the better for the general public. They will never homor their pledges or their advertisements. So very similar to Fox News. Lies and fornication of the truth whenever they can get away with it!,.

After the update to spectrum 3 weeks ago i have had no mobile data and my phone service is sketchy. I have called multiple times and been told it had been escalated to tier 3 and now the war room. I have been told i would receive phone calls twice in a week yet have not received a call. My service has not worked correctly in 3 weeks yet all i am told is they haven't figured it out and to wait on someone to contact me. They sent me a new sim card which happened week 1 then after that didn't help i waited another 5 days for someone to call me. i then called back to be told it was in tier 3 and i would receive a call which didn't happen. Another call to be told they can not figure it but they will call me back when they figure it out. Ticket number [protected]