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Spectrum.com reviews first appeared on Complaints Board on Aug 10, 2006. The latest review deceptive billing practice was posted on Jun 14, 2021. The latest complaint transfer of service & billing was resolved on Jun 23, 2017. Spectrum.com has an average consumer rating of 3 stars from 551 reviews. Spectrum.com has resolved 215 complaints.

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Spectrum.com Complaints & Reviews

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Resolved
Time Warner Cable / Adelphia System - Broadcast Basicsystems not functioning properly

I thought that maybe with the takeover of Adelphia's system by Time Warner, that they would take care of the maintenance that was badly needed on the system.

I subscribe to Broadcast Basic, which is the minimal amount of channels on regular (non-digital) cable. In the past, I had asked the Adelphia technician about poor reception problems with certain channels on the system. His reply made it clear he knew of the problems - he knew before I mentioned that we were having problems with channels 6 and 10, the ABC and CBS affiliates out of Columbus, OH. He made the claim that the problem was due to the distance my town is from Columbus. I knew he was just trying to appease me, as with cable that shouldn't be an issue. Besides, stations from Charleston, WV were coming in just fine, and they are just as far away.

So, I was relieved to find out that Time Warner took over and called customer service to request that someone come out and experience the problem in order to figure out where the fix should be applied. I made a service appointment for the next morning. Stuck around the house and by the phone, but no one called or showed up. When I called, they claimed the service call was canceled because it was an "area-wide problem" they were aware of. They claimed to have fixed the problem, so I just waited.

It wasn't soon after that the reception problem occurred again. This was not a constant problem, but quite erratic. It was not time-dependent, neither did temperature or weather have any affect. However, it did seem to occur more during programs that were very popular.

This canceled service call scenario occurred two or three more times, so I began to talk to supervisors. That didn't help much, though. They appeared to be sympathetic, and even promised that a technician would show up - to pick up a DVD I recorded of the problem.
However, their promises were empty.

One day, while viewing channel 10, WBNS (CBS - Columbus, OH), reception became so poor that another channel appeared. I could clearly see the WILX logo, and the NBC peacock symbol. I recorded this on my DVR and burned it to DVD. I called the customer service desk, asked for a supervisor and described in detail what I saw. She said that it sounded like a "head-end" problem, and that she would put in a work order. Well, it's a good thing I didn't hold my breath. That was a month ago, and I still am having the same problems today. The odd thing about the other station bleeding through - WILX is in Lansing, MI, more than three times farther away than Columbus, OH. I have to ask, why would a customer in southeast Ohio be getting a bleed through of one network onto another from a station that is hundreds of miles away?

That's a good question, but I'll bet Time Warner has no idea.

I really hope they come through and fix this problem. This is a service my family pays for. We have been very patient and very understanding in regards to waiting for them to fix the problem. I understand they took over a great number of systems that were badly in need of repair, but they need to get on the ball and start repairing the systems that are not functioning properly. We only get 13 channels on our plan, but 2 of them are usually unwatchable. That's not a good percentage considering the cost of service. I hate to moan publicly about this, but what am I to do when customer service reps keep making empty promises?

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    Time Warner Cable - Kansas City Missourino services were rendered and they want a termination fee!

    In October I ordered cable service including the road runner internet and e-mail service. The technicians never showed up when they were supposed to. When they finally did show up they did not have the right cable and I wasted a whole day that I took off from work. The following week time warner sent a technician with the right cable and he did hook up the cable. It did not work for sometime and they eventually got it somewhat working. In the mean time the internet service had several problems. The modems did network and a second tech was sent; they said the service was working, however it kept cycling on and off continuously. Nothing worked and we called several times and they did perform trouble shooting over the phone. They told us that the problem was our PC and television sets. The tech over the phone said we should get a new TV and then call for service. We got a TV brand new and it still did not work. The Time Warner techs who were very rude then informed us that they could not do anything until we bought new TVs and PCs. They were very rude and not willing to listen to our concerns. When we insisted on them sending someone they were very resistant and when they finally agreed to send someone and this person never showed up. This week I got a bill for $255.00 early termination fee for a service that was never provided or rendered. I called from my cell to ask why I received this bill and again they were rude and unhelpful. I finally spoke to a supervisor by the name of Marcus who would only give his extension at [protected] at extension 8669 tonight (01/05/07) and nothing has changed. He was rude and informed me that there was nothing that he could do and he asked me to produce proof that they did not fix the problem. We had the service for three days and it never worked. No services were rendered and they want a termination fee. An artificial person (corporation should not have that much free reign as to exploit a real person; me). This is unfair. They still want me to pay. Help if you have an antidote.

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      • Co
        Codie Whittico Jul 26, 2011
        This comment was posted by
        a verified customer
        Verified customer

        I hve been trying to transfer our service since 7/8, today is the 26th!!! I got charged 1500.00 because they couldnt transfer my service cuz someone else had it in their name at my new house but get this...someone moved into my old house and they canceled our service to hook them up?!?!? Make sense, NOPE! Customer service sucks and I finall got an install date 7/22 with a no show and no one even called me. I called them and they said they have no idea what happened and theres nothing they can do. They scheduled it AGAIN for today and guess what... no show AGAIN! I called and got this horrible lady in the "fraud dept" because now we just learned we owe them 170.00?!?! Didnt know that til today. I was furious that she would not answer any of my questions and she told me if I didnt act right she would cancel our install again, WHAT?!?!?! I hate time Warner and something should be done about them! FIRE them all!!! I thought we had no other choice but time warner but we just found out we get ATT and Im so glad to say EFF YOU time warner!!! I also filed a complaint w/ the BBB and Ithink yall should too!

        1 Votes
      • Bu
        Bumbledor Nov 23, 2008

        I just got time warner internet. I was told I had to prepay the first months internet plus installation charge for a total of 79.00 dollars. They installed on thrusday, and I just found out that they charged my card twice. Im calling them tomarrow and I expect a run around and told that my refund will take 30 days, based on what I have seen on the internet here in the last hour.

        Bull crap. If they can take it that fast, they can refund it that fast, or they are going to be sued for the overdraft fees they caused me to incur!

        1 Votes
      • Ca
        Casinda May 16, 2008
        This comment was posted by
        a verified customer
        Verified customer

        Also very disapointed with Time Warner, Have been a customer with them for over 20 years, which is fine until you have a problem. There customer service is very poor the attitude I recieved was that the fact that I had been a long time loyal customer meant absolutly nothing to them, the did not care that I have decided to discontinue my service and change my phone service back to Southwestern Bell, or that I cancelled my cable and internet service with them. The problem I had with them was that I also paid a installation charge to have Road runner connected which I was originally told the problem was with my computor, I too upgraded my computor and still have problems, now technicians are saying lines that I paid them (so called subcontractors for time warner) to install were never done right to begin with. they split off the line with splitter which then caused, reception problem with television, now they want to recharge me another installation charge to re-run lines that they previously ran that in My opinion and there technician's opinion were never done correctly to begin with. Just a note to any future reader having problems with road runner, they tell me now that road runner has to be supported by its own seperate outside line. They say I need 4 seperate lines ran, my previous reciept even shows 4 active outlets last time they performed work. Now there charges are an addition 59.90 plus 62.90 rework charge. They say this is custom work. But they didn't have problem even with the fact that last technician out ran line thru my kitchen floor (hardwood) about 10-12 inches from wall, guess that floor repair will be on me too ($$$), in meantime I have to place a piece of furniture over hole, cause now the floor looks terrible. The only response that I can get is we are sorry that you are dissapointed with us...BUT THERE IS NOTHING THEY CAN DO..., This is after at least 10 or more calls and speaking to 3 supervisors. Sure wish I could reach the person in charge of there supervisors...Oh well there response would probably be they don't care either after all, its just a job...not a career..and there just there for the paycheck at the end of the week and could not care less about the loyal customers who pay there checks each week. Not that it matters, they are just to big...but this is one previously very loyal customer who will no longer be contributing to there pay each week.

        0 Votes
      • Di
        Diane Lawrence Feb 26, 2007
        This comment was posted by
        a verified customer
        Verified customer

        I agree with you 100% about Time Warner.. I was with them for a year without a problem...Then I received a bill for $189.00 without a reason...I called and they said my subscription ran out...I said I never had one when I signed up and told them I fax the order showing them it never was on my receipt for any commitment of a 15 month at that price...They said it was but would not give me the fax number to send my receipt in and finally they realize it was a new man that signed me up and had lied to me and that is why it never shows on receipt ...They said it makes no different you have to pay this every month... I was only paying the $99.95 plus tax each month that is still being offer on the internet... Finally they told me they will bring it down to $127 a month with a 15 month agreement...I said I want what is offer on the internet with the free showtime and movie channel for a year...They said we do not have that anymore...Well, I notice the offer is still there after 3 months and they did not take it off when I inform them that the need to take it off if it is not correct on their webpage... Short version... I being taken for $30 more a month and no free movies...Consumers be aware you will not get a warning when this so call 15 month contact is over and expect a high bill....and you will not get to sign back up for the $99.95....unless you are a lucky one....I thought since they would suppose to take the miss leading ad off website that I go another 15 months but if I know now that it was only $99.95 and that it was a good ad then they should never lied to me...Will I sign up when my 15 months is over...Over my dead body....

        0 Votes

      Charter communications — hard core porn shows on tv

      I recently purchased a HDTV, and hooked up to my existing analog cable. I was surprised to find that my TV...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Time Warner Cabledon't switch to time warner internet unless you're looking to commit suicide!

      For years I functioned on the Verizon land line/DSL combo. Suddenly it dawned on me that the receiver on my home phone didn't even work, so it was time to say goodbye.

      I called Verizon to see about keeping the Internet and ridding of the land line. "You'll be without the Internet for 21 days," the Verizon customer service rep admonished. "Well then I guess I gotta switch to Time Warner," I threatened. "Okay," responded the Verizon rep. I hung up in a huff, and immediately called Time Warner. To my surprise, I got through to a customer service representative in a matter of seconds. Things were gonna change. Life was good. But little did I know that by signing up with Time Warner Internet, I was about to be in for the MOST frustrating, anger and sadness-filled time of my life. And I went to Catholic school.

      It all started on December 10th. I was anxiously awaiting the arrival of the Time Warner Internet technician between the hours of one and three. One and three? And on a Sunday? This is the best company ever, I thought.

      At 2:45pm Jose knocked on my door. He was a nice gentleman who did go out of his way to make sure everything was up and running. He even told me I was being charged too much each month, that I wasn't getting email, and that the download speed was considerably lower than I was promised. Jose was confused by the misinformation I had been given and left me with a customer service number to call so I could clear things up. All in all, a good experience. Poor Jose. Such a nice chap. But now it was up to me to brave the waters of the Time Warner customer service line.

      My first post-Internet call was to Monica, who then informed me that even after the monthly charge was "corrected," I was still being overcharged by $120. Glad they caught that, I thought.

      But it is now December 20th, and since the 10th, this is the first day that I have had the Internet work consistently for more than 2 hours. It has gone out numerous times each day since the 10th.

      I made many calls to customer service so I could pinpoint the problem, but when warned that the wait would be greater than 30 minutes, I hung up the phone because of other commitments. Finally, on the 14th, I gave in and decided to wait the "greater than 30 minutes." But alas, I couldn't make it past 55 minutes, as my dinner guests had arrived. This was getting out of control.

      So today I call Time Warner to get the scoop on a missing remote and the Internet problem. I get through to the cable side immediately, and the remote issue was resolved. Dale explains that he has to transfer me to an Internet technician, so I say that's no big deal and I wait to be connected. For 15 minutes I listen to the same damn hold music, when suddenly I am disconnected. Are you serious? I think. Oh well. I call back.

      This time I get through to the Internet tech fairly easily. Her name is Trina. I very calmly tell Trina that something weird has been going on lately, that I just assume it's a fluke, and that I'm sure she has some Adelphia-related explanation for the mishap. I remind Trina a dozen times that my Internet seems to be working okay at the moment, and that I'm guessing there must be some note in the computer about the random outages. Trina then puts me on hold 3 or 4 times and comes back to the line. "Unplug your modem. Hold it for 5 seconds. Then plug it back in," she says. I comply. "Is your Internet working now?" she asks. "It's been working today," I remind her, "Remember? It's just that it's gone out every day before today and I really can't afford to have this happen. I mean, I work from home and I need the Internet for my job." "Oh no. That's baaaadddd," Trina says. "Ah, yeah it is. Is there anything in your computer about the Adelphia change or anything?" I ask. "Yeah, I know there have been some problems with the change," Trina says to me. At this point I'm beginning to think she's high.

      "Trina," I ask, "Is this something that's going to happen every day? Because if it is, I think I'm going to have to change companies. I'm really sorry, but I just can't afford to be without the Internet all the time." "No. That's bad. But is your Internet working today?" Trina asks. "Wow. This is getting weird," I say, "What in the world is going on? I mean I think I'm going to have to cancel the service. Can you just tell me what I need to do to cancel the service?" "Ohhhhh," Trina whispers, "You gotta call the local office to find that out." Defeated, I then ask for the number for the local office, to which Trina responds, "Um, I gotta put you on hold to get that." "That's no problem," I say. Trina then comes back with the "local" number of which she had spoken, and begins delivering it to me in the softest voice, as if she is about to crack up. "One-Eight-Eight," she says, and before she can go on I interrupt her. "Wait. That's a local number?" I ask. "Yep," Trina says. "Okay," I say, "Go on. Sorry about that." "1-8-8-8 (long pause) 8 (pause) 9 (pause) 2 (pause)," she begins, and I can't believe what I'm hearing. I'm thinking, there's no way she's actually doing this, so I let her continue. "2 (pause) 2 (pause) 5 (pause) 3," she says, and then takes a deep breath. "888-TW-CABLE?" I ask, "That's the local number for California? 'Cause that's the number I dialed to get to you, Trina. Where are you?" "I'm in British Columbia," she says, "Is there anything else I can help you with today?" "No, no, Trina. You certainly can't help me with anything," I say. And then I hang up.

      In conclusion, DON'T switch to Time Warner Internet unless you're looking to commit suicide. Their Internet is the WORST, and the customer service hold music sounds like it was composed by a rat.

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        • Sc
          ScottWalkerCockSmoker Jun 23, 2011

          Isn't it weird how TWC makes a lot of mistakes by overcharging folks? Shouldn't mistakes work two ways i.e.: either over charged, or undercharged. By some crazy fluke of nature their mistakes always only go one way in which I don't even need to tell you. They are ###ing parasites of the lowest nature !!! They charge different prices for the same thing to different people in my city, how that is legal I will never know. Their karma is going to be an ugly hot mess!!! Rot in hell skum bags!!! & that's doing a disservice to skum bags!

          -1 Votes
        • Ya
          yackle Aug 17, 2008
          This comment was posted by
          a verified customer
          Verified customer

          I have TWC in the Raleigh/Durham area only because I can't get a satellite signal in the apartment that I moved into 2 years ago. There are two freakin' apartments in this whole complex that can't get a satellite signal and mine has to be one of them. Murphy's law at work again. Prior to that I had DirectTV and LOVED IT!!! TWC is more expensive for less channels. Plus, the Raleigh/Durham affiliate of TWC does not carry the Bravo channel. I've called countless times and complained and asked them when they're going to carry it and they tell me the same thing each time - Bravo is their most requested channel and pleasing their customers is TWC's main concern. Then why don't they just carry the channel? It doesn't matter why you call them, they give you the same "Stepford", preprogrammed answers. Nothing ever changes; I've only seen things get worse.

          Tonight I'm trying to watch the Olympics and my DVR has rebooted itself suddenly and for no apparent reason at least 8x tonight. The whole reboot thing takes 3-5 minutes to process each time. Anything I'm recording stops and when it finishes rebooting it doesn't automatically start up again, I have to do it manually. This reboot-for-no-reason thing has been going on since last week.

          I'm moving to a smaller apartment next month because my oldest child has moved off to college. I can't wait to go back to DirectTV. If I never had to deal with TWC ever again in my lifetime I'd be a very happy person.

          0 Votes
        • Ma
          Mark Nov 19, 2007
          This comment was posted by
          a verified customer
          Verified customer

          This is the same hell I went through. I had no internet at the time in the place I'm currently living in and so I called TWC to set up an appointment after talking to the service rep. guy for what I needed I got a scheduled appointment time for a few days later. Little did I know what I was getting myself into. So the Cable Guy was supposed to come between 1-3 PM. Well he never showed, so after 3 I called TWC's 800 number to find out what was going on. The TWC cable guy was running late so they sent out a third-party contractor to pull up the slack. This other guy comes along, installs the cable box, but wait, he never was told that I signed up for Internet too! Oh ###, lucky me he had an extra crappy cable modem in his car. So cables up, internet is running, and that was it, or so I hoped.

          Few days later I installed an Online Game that I played back in the day, and this is where my troubles began. After installation, I couldn't connect to the games servers, always was disconnected. So I did my check of firewalls, etc. Still wouldn't work. Called the Games Service Department and found out some of the ports that were needed to be open to connect to the servers were being BLOCKED by TWC's RoadRunner. So just to make sure it wasn't on my end, I took my PC to my friend’s house and used his DSL and the game connected just fine.

          To make this short and sweet, I called TWC 10 times, had them out 3 times, and bought myself MY own cable box, and it wasn't until that last phone call when I threaten and continually told them how displeased I was. I asked them for a customer service mailing address and was going to send out mass mail to the chain of commanded at TWC. After that, my game was able to connect to the servers and I've never had a problem since.

          Just like the Original Poster, when you power cycled your modem, it would flash check to make sure everything was working, well when I did that I would have to wait 2 hours to get reconnected. My last phone call did something to get their ### in gear to fix the port issue.

          SO I got lucky, but after being pissed off and not-so-happy to see my cable bill keep getting bigger and bigger, I don't know if dealing with these guys is worth it anymore. Can't wait till Google comes out as an ISP.

          0 Votes
        • Ia
          Ianthe Dorsett Apr 04, 2007
          This comment was posted by
          a verified customer
          Verified customer

          I totally agree with the complaints that have been posted. I'm a customer of Time Warner Cable in the Raleigh-Durham area of North Carolina and can attest to the poor quality and false advertisements. I have had Time Warner for about two years now and I wish that I could just tell them a piece of my mind. What I dont understand is why they charge you a month in advance for service that you haven't used as yet, it just seems ridiculous to me. For starters to even call and pay a bill by phone is torture because of the hassle of waiting on the phone for customer help. Needless to say each month I get a shock when the bill comes in the mail and they seem to beat around the bush when you ask for an explanation or better yet they don't know themselves whats happening. Time Warner needs to improve their service to their customers, because without us there would be no Time Warner!!!

          0 Votes
        • Ma
          Matthew Labare Mar 31, 2007
          This comment was posted by
          a verified customer
          Verified customer

          Iv been with these money hungry creeps for over 2 years now, and all i ever have with them is problem after problem. I call them to come out and try to fix the problem 5 times..

          The first time they came out, they hooked me up to my neighbors twc phone line.

          The second time they came out, was because they gave us the wrong box, and switched it. Then the ### said and i quote "Sir, we dont have hdtv boxes" so then he left and i drove down their and with my very eyes, i see hundreds of hd boxes behind all the ### that work there... So i exchanged it..

          The third time they came out here, cause my internet connection was dying cause they hooked me up with my nieghbers internet connection... So they installed a box..

          The fourth time they came out here, cause my internet connection still was disconnecting...

          The fifth and final time they came out here, i told them my phone dies when im downloading something, and they came out here and guess what the clueless ### said? "I wasn't trained on internet connection and phone services, i only help with cable tv issues...

          Ever since iv been unhooking and rehooking my router at least 5 times a day to reset the connection.. Because no one will help me...

          And another reason i dont like time warner cable is because, they are homophobic ###s.. I was visiting my parents, and my boyfriend was at home and they called and asked for me, and my boyfriend said he is at his parents house can i help you. And some woman said i can only talk to matthew labare. Then my boyfriend asked is it about his bill cause i can pay it right now, and then she said, SORRY SIR BUT WE DONT BELIEVE IN THAT ###..... Meaning since were not a straight couple my boyfriend couldn't the bill...


          I hate Time Warner Cable, and i hope they go out of business and they all go to prison for stealing everyones money and making their customers go through hell... Also for false advertisment, but again this is America, the land of ###!

          0 Votes
        • Am
          Amanda Currie Feb 26, 2007
          This comment was posted by
          a verified customer
          Verified customer

          We've had Time Warner for about a year and I agree with most statements here. The first few months were hell. They kept charging us for things and we did not know why. We had to have someone breakdown each item on the bill and explain, in plain English, what each item was. A lot of it turned out to be useless, so we trimmed off a few options (most of which we were told were included as bonuses for joining - a lie) and knocked our stuff down to digital cable, phone, internet, and DVR.

          Well, for the first month or so, we had problems with our phone and internet. The internet or phone would go out for no reason and we would call Time Warner, only to go through hold hell, useless operators, and promises of service technicians who showed up 2 hours late (or not at all - which we were charged for once and later had to have removed from our bill). We exchanged the modem twice, finally buying our own router rather than renting theirs.

          The phone did not work properly at first. We got static and popping on the "crystal-clear" digital phone. Plus, it would go out at night and stay off for hours. What if the house caught fire or we needed 911? Guess we're screwed.

          The DVR would go off at midnight and reset itself, sometimes taking hours to do so (meaning we could not watch TV at all - even though we're paying for 24 hours of TV). This also ceased after a while. Now we get occasional glitches, especially with some of the on-demand stations.

          Frankly, I have no idea why most of these events stopped happening after about six or seven months of service. We haven't had to call anyone in months. Were they just trying to shake us off?

          The only problem we have now is with the DVR, but we've got stuff saved on it and we can't replace it right now. I just wish I knew why most of the problems seemingly disappeared about six months ago.

          0 Votes

        Charter communicationsinvalid charges for issues on their end

        Hi, I subscribed to Charter High Speed Internet on 10/20/06 and I had charter technician at my house to fix issues 2 times. First time signal was fluctuating so no good connection, and 2nd time it was not connecting (something wrong with line). For 2nd visit they want to say it was modem which was not working right. I called them and spoke with their customer service and asked what or how was it not working right? they have no answer for it! I told them over and over that if modem was not working how come it started working after that? I told them there was line connection issue over and over since I was not getting solid connection. But they keep repeating modem was not working but no other explanation when I asked details of problem! 2nd thing I don't agree is that, when I was doing troubleshooting over phone night before, tech on phone NEVER even mentioned there will be charge for that or anything? Never in past even they mentioned there is charge for service calls or such. And clearly in this case, issue was on their end, for which they have to fix it. What I don't agree is that they charging me $35 for trip charge on which they did nothing. I even told technician that what was I experiecing, details that connection was coming and losing due to FOR SURE line problem, not modem!!! I need $35 removed from my invoice please. Please call me or let me know if additional details needed.

        Thank you,

        Nirav Patel

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          • Ca
            casey patterson Jan 29, 2007
            This comment was posted by
            a verified customer
            Verified customer

            Yes, i have been billed for $189 and i have never had cable in the states I'm in the military i am 20 and my b-day is 02/20/87 and the cable was opened in my name by my mother in 1997 and she said she was my spouse is there any way i can get that off my credit cause it is messing up my credit.

            0 Votes

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          Charter Communications - Asheville, NCthey really need to improve their service

          The problem started last week. I have high speed internet and a dedicated ip address. I called them twice last week and was on the phone for what seemed like hours. After the first call, in which they made me go through all sorts of troubleshooting on my end, they finally sent a tech out. He said the problem was in the outside line and he would be back to fix it. He never showed. When I called back they made me go through the entire thing again which involved unplugging my modem etc etc etc. They said they would send someone out again. They showed up, and it worked for half a day. I called again yesterday and was on the phone again for close to an hour. So far no one has shown up or called. I am supposed to be on a four hour service plan. They really need to improve their service.

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            • Al
              Albert Mar 30, 2009

              Charter is the worst ISP company I have ever come across. Their customer service is pathetic.

              0 Votes
            • Valerie Dec 27, 2006

              I had charter for telephone service and cable service for 5 months. During those five months my phone would drop calls constantly.

              At first it was just a few calls then it got worse. I would call Charter service and make an appointment and wait all day for them to get there. They were good about getting there at least the day they said they would. The service tech’s were nice enough and citreous. The first one checked what he could, scratched his head and said everything was fine and if I had any more problems to call. The phone problem got worse and I called again. The second guy was really nice and at least tried to do something. He turned up the power on the modem they installed and of course said if you have any more problems, call.

              The phone and the Internet got really BAD everyday at 4:30 PM the Internet was so slow you could not send an e-mail with out the Internet dropping out. If you made a phone call or someone would call me same thing would happen, the call would be dropped. This would go on till 8 to 8:30 PM then it was an "if'e" thing at best. The Internet would work long enough to check emails and maybe send one or two.

              I finally got the service manager to come out an check it him self. He did nothing except say, “Please give me 5 day’s to get it fixed, we grew to fast around here and our system can’t handle everything”.

              After 3 weeks of the same thing I finally got tired of the situation and called Bell South. They came when they said they would and changed the phone over. It was about 4:45 PM when they did it so it was a great time for the test. First thing I tried was Internet; it was like having FAST Internet service, wonderful! I have not had a problem since then with the phone or the Internet and will be talking to Bell South about fast Internet.

              I am in the hills of NC around Asheville so this is just in my area. Charter may work where you are. Good Luck!

              0 Votes

            Charter communicationscharter failed to show up at the agreed upon date to pick up the equipment

            Below is an e-mail I sent to Charter.

            Now I am a little upset! I received a call today regarding the equipment charge that is past due and if it wasn't paid immediately my service would be disconnected.

            If you read the following e-mail conversation you will find that Charter failed to show up at the agreed upon date to pick up the equipment. I was home the entire day of 7/27/06. The time I was given was between 1pm and 5pm. Today when I asked where I could ship the modem back I was asked if I had a FedEx label. When I responded NO I was told it would be 7 days until I would get the label (How ridiculous!). My question is why wasn't I asked if I needed a FedEx label on 7/26/06 when I called to have the Internet service disconnected? Instead I was told either I could drive 60 miles to return the modem or stay home from work and wait for someone (never to show up) to come and pick the modem up.

            Maybe Charter should get their act together before telling people that they will have their service disconnected if the bill isn't paid immediately! Maybe Charter should pay me for the day I stayed home from work waiting for someone to show who never did!

            All I can say is that I better be credited the $33.00 I paid today the day Charter receives the returned modem from me. If it isn't I will be canceling all my Charter services. I think Direct TV or Dish Network would be happy to have my business.

            *** E-mail to Charter***


            --Original Message--

            Date: 7/28/2006 9:54:21 PM
            To: info.cc
            Subject: Bill / Other

            Subject: Bill / Other

            Hello-

            I had an appoinment yesterday to have my leased modem picked up between 1pm and 5pm. No one ever showed up to pick up the modem. I noticed today that there is a $33.00 unreturned modem charge on my bill. I don't understand why I am getting charged for a modem that Charter failed to pick-up on the agreed upon date. I was home all day yesterday and I didn't even receive a call from anyone at Charter.

            I need to get this modem returned and I would like the $33.00 charge removed from my statement. Is it possible to ship the modem back instead of setting up an appointment or driving 60 miles to return it?

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              • Br
                Bryan White Dec 09, 2006
                This comment was posted by
                a verified customer
                Verified customer

                Dec 9, 2006

                First let me express in words by how very disappointed I am with Charter Communications. I have been deprive of internet service for over a week.

                I started having trouble with my high speed internet on Nov 30, 2006, I called technical support and worked with them on the problem, they analyze that the problem was with the line and they would send out a technician for Dec. the 4th.
                The technician made the appointment and tested the line okay. The problem seem to be worst, so I took my computer to a repair shop which cost me $75.00, they stated the computer was in great working condition... I then went to Comp USA and purchase a new wireless router, at $ 139.00. That didn’t fix the problem either.

                At that point I called Charter Communication and they talked me into Digital TV service and to increase my service from 3 Mag to 5 Mag internet service. The appointment was set up for the serviceman to install the digital equipment on Dec 8; I stayed home all day and never did receive a call from the installation department. I also called technical support about my high speed internet once again, and again they analyze a bad line, and said they would dispatch a repairman for Dec 9. Which I am now waiting on.

                I once again called Charter Communications and talked to a lady named Casey - ID # 32321, she pulled up the work order, the work order stated the no technician needed to trip the resident because the customer has the equipment, just how in the hell did I get the equipment, what really is angering is I stayed home all day long and still not a thing is fixed.

                What should I do about the installer and my digital equipment for my TV service?
                What in the hell would you do? I’ll really contemplating changing over to AT&T.

                Bryan White
                616 Temple Hall hwy
                Granbury, Texas 76049
                [protected]

                0 Votes
              • Br
                brate higs Nov 21, 2006
                This comment was posted by
                a verified customer
                Verified customer

                I would like to formally complain about Charter Communications. I wonder if their CEO Paul Allenhas a clue as to their POOR customer service. I was a longtime customer of Charter until a few years ago when I was really treated poorly by their customer servicewhen I called with questions about my bill. I switched to Direct TV where they actually listen and don't put you on hold forever, or have "online help" that is essentially no help at all because you can't find the silly e-mail address to contact. I hadthought about perhaps going back to Charter but had the opportunity to witness a woman at a hair salon today who had tried SEVEN times to schedule a repair appointment. She had arranged for people to be at her home so the "cable guy" could get in. And for the SEVENTH time they didn't show. When she called to complain, Charter put her on "hold" for at least 30 minutes and even at that never came back to the phone. After witnessing that interaction I will stick with Direct TV. I wonder how long Charter can stay in business with service like that. Fortunately for us consumers, other businesses are coming into areas whereCharter was once all alone, and we now have options to get away from the poor service they provide.

                0 Votes

              Time Warner Cablevisionit's hell trying to work

              I have internet and telephone service with Time-Warner maintaining the cable. Last week, the phone and internet quit working. That is, it works sometimes if you're lucky. I called Time-Warner from a payphone (Friday) and they said that they would have someone come out and fix it Tuesday. Sure enough, someone did come out, but he said the problem had to do with some equipment on the telephone pole. He said that someone else would be coming out (Tuesday, that same day). When they didn't arrive, I called Time-Warner. They said that no one would be coming out Tuesday, but would come out Wednesday. I called Wednesday and asked if I would need to be at home and they said no. When no one showed up by late Wednesday afternoon ( I knew this because the phone line was dead), I called back. They said that no one would be coming out Wednesday, but would be coming out Thursday. I left and when I got back home that evening, a note was on the door that said that they had indeed came out (at 6:26pm) and to call a number to reschedule another appointment. If I had known that they were coming, I would have made sure I was at home. So early tomorrow (Thursday, 10-05-06) I will call them again. It's hell trying to work from your house when the phone and internet works only part of the time. It may be off for hours or all day. There's no way to tell. We'll see if they come out tomorrow.

              Company details: Time-Warner, Shreveport, LA

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                • Jo
                  John Wunderlich Dec 27, 2007
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Today I learned I would no longer be able to connect to the server that has provided me email service and that I would not receive the email sent to me today or in the future on that server. Since I pay in advance and am dependent upon my email being delivered, I will no longer trust this company with my email under any circumstances. I cancelled my service immediately after being informed by technical support that there is no solution to my problem. Word to the wise, learn from the mistakes and bad experiences of others. And there will not be anoher bad experience that will place the blame on me. It will remain, shame on you Time Warner.

                  0 Votes
                • Valerie Jan 03, 2007

                  On 10/30, I had a scheduled appt with Time Warner for installation of internet and cable tv. The installers arrived 2 hours past the appt time.

                  They did work in my bedroom and after they left, I discovered my watch was missing from my table and they were the only people in my apt so it's safe to say they stole it. I filed a police report and called Time Warner to file a complaint. I was told they would process the complaint and follow up with me shortly. Over a month later, I still did not get any follow up from them. Instead, I had to continually call them and each time with extraordinary wait times. During one attempt, I was on hold for 62 mins before someone picked up and it was immediately disconnected. After several attempts, I finally got a representative on 12/20 and was told he would expedite my request and would get a follow up from the field office. Now it's 1/2 and still no one at Time Warner has followed up with me. I just tried calling again and was on hold 40 mins before I gave up. I am extremely dissatisfied with Time Warner's handling of customer service. They plainly just don't acknowledge their customers or their concerns. I was also told that it takes 2 to 3 months to get a name of the installers that were in my apartment and walked off with my $5,000 Rolex watch. It concerns me that Time Warner would just send unknown contractors into people's homes and take no action in addressing problems like theft. I am completely frustrated with this company and still waiting for some kind of resolution or acknowledgment of my complaint.

                  0 Votes

                Time Warner Cable - New York Cityrude customer service

                Time warner cable was scheduled to make a service call for which i paid $30 to move a cable box and exchange a regular cable box for a high defination one. first appointment was scheduled for Friday July 14th 6pm - 9pm the cable man came at 7:30 in the morning and gave a cable box...came at the wrong time...since my room mate didnt know the details he simply acepted the box. i called them and they said they would send someone on Saturday between 12pm 6pm no one showed. i called them several times and they said they would look into this and call back. no one did. i basically ruined my fri night and most of my saturday simply waiting for them they did not even call saying they would make it. time warner cable does not seem to value the customers time. one supervisor i spoke to was the rudest rep ever. her name Fathima and extension 1111 from the new york office. now i have had to reschedule for Friday 21st of July.

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                  • Bj
                    Bjorgen Eatinger Apr 03, 2019
                    This comment was posted by
                    a verified customer
                    Verified customer

                    This company provides my Internet service in my home, and it is terribly slow all that time. I cannot get any support from them. They are an awful company. I would like them to come out and figure out what is causing this issue. They also need to provide an easy way to contact them on their website.

                    0 Votes
                  • An
                    Anne85 Oct 22, 2018
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Until May I pad $53 per month, it was an offer. I transferred the service because I moved. Lady on the phone" your bill will not get higher, everything will remain the same". June bill: $63. July bill: $73.

                    No one can help me. I have spent several hours in the support chat but the don't understand or come with excuses.

                    0 Votes
                  • Br
                    Brett10016 Aug 15, 2018

                    Incompetent
                    Rude
                    Poor service-multiple service disruptions
                    Overpriced

                    0 Votes

                  Charter communications — worst cable service provider

                  Worst customer service I have ever had to deal with. Appointments scheduled where never scheduled, and...

                  Charter communications — billing nightmare

                  I've been in conversation with Charter Communications for the past three months, attempting to fix my...

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