SUBMIT A COMPLAINT

Certegy Check Cashing Services / declined payroll check

West Valley City, UT, United States Review updated:

My husband and I received his paycheck in the mail. We went to Wal-mart to cash his check. He has cashed them there before. The check declined. We found out they are using a service called Certegy. We call the number on the little stub they gave us and we are told, by a robot, that there is no derogatory history that isn't allowing the payroll check to cash. Something about the check fits a profile.

The recording asks if we have further questions and we responded yes. The robot hung up on us anyway.

I don't know who this company is, but this is absolutely unacceptable. They have cashed these checks in the past. We don't go use Wal-mart often, but we are in need of groceries and items that are necessary at home and we are unable to purchase them. This check is drawn on an out of state bank, so going thru a regular bank isn't an option. It would take 2 weeks to clear the funds.

Who is Certegy? Why can't you speak to a real person, and why do companies such as Albertson's and Wal-mart use such an unreputable company?

Sort by: UpDate | Rating

Comments

  • Oj
      24th of Feb, 2010

    They Suck Wasted My Time & Gas Trying To Cash A Check F--k Certegy. Walmart As Well.

    0 Votes
  • Ge
      5th of Nov, 2010
    Certegy Check Cashing Services - Denied cashing check
    Fidelity National Information Services, Inc.
    Tampa
    Florida
    United States

    Like countless others, I was denied check cashing at Walmart due to Certegy's determination it was fraudulent. This was a check from a national insurance company servicing 46 states and DC. I've been receiving a check similar to this particular one from this company every two weeks for over 14 years and have never been questioned as to it's legitimacy.

    Also like others, I was embarrassed and fail to understand their directive to "take it to another check cashing facility." It's obvious they are not in the business of helping, but will drive customers from the very businesses in which their scanners are installed.

    0 Votes

Post your comment