I was just declined for a $20 check I wrote to Maurices, a company I have been writing checks to for years. I...
When I tried to write a check at Shaw's Supermarket in Littleton, NH for $47, it was declined. I shop at this store at least once a week - correction, I USED to, I will not step foot into this store again! They gave me a "little blue card" with Certegy phone number and some "Dear Valued Customer" stuff. When I called, I was informed that I did not match MY checking account's profile.
I usually use my debit card (which Certegy wouldn't make any money on), however, I had left it at home, so I thought, with my Shaw's card, I would write a check. This goes so far beyond "wrong", it's Profiling at it's best (or perhaps worst). Certegy informed me that they process checks for approximately 75% of buisnesses nationwide - pretty scarey to me. I will be doing my homework and will NOT shop at these businesses.
If there is any action against them, count me in!!!
I was told by a Certegy Supervisor that their Check verification service was one of the best in the world...
I wrote a $351.00 check to Toys R Us on October 26, 2008. The check was declined by Certegy. The clerk at...
My husband was waiting for the bank to issue him a new debit card. Until then he went to Albertsons to buy...
I had my first experience with Certigy when I was totally humilliated at a Walgren store. When my check wa...
8/12 I stopped to purchase $40. in gas at Circle K. Wrote a check, as I always do. The clerk ran my check through the machine and said apparently the system was down as, it wasn't taking it. She did not give me any kind of receipt or anything. She then ran it again, and got a receipt that stated duplicate EFT. So I went to my ATM machine and withdrew $40., and back and purchased the $40. of gas.
When I checked my bank statement, there was the check # and charge of $40. that was not accepted.
This year I have written 12 checks at K-Mart totaling over $1000; my average monthly spending at K-Mart is $135.00. On September 9, 2008, I wrote a check there and my check was rejected. I paid cash for my purchases and with great alarm, immediately went to my bank where I was assured that there was no problem with my account. Then I called the number on the back of my rejected check (Certegy Check Services). It seems that this middle aged grandmother fell into some category that had been established by who knows what and my check must not be good! They wanted to send me an application to fill out for them so I would be in their system to prevent it from happening again. I AM NOT filling out any application for them in order for ME to write checks. I do not plan to shop at K-Mart anymore, but now after reading other complaints about other stores, where can I shop without the fear of this embarrassing thing happening again?
Today is the second time in 2 months i have had Certegy tell Walmart to deny cashing my check. Let me break...
Today, August 4, 2008 I went to cash my payroll check at Walmart as I do every other week for the past year...
I had a horrible experience when shopping at a local Dicks Sporting Goods retailer. I shop there frequently, but usually use cash for transactions. I made $153 in purchases and submitted a personal check for payment - the clerk asked me for several forms of identification along with the check which I was in complete compliance with of course. I gave the clerk my driver's liscense and social security number - address, phone number and date of birth. ALL OF WHICH HE VERBALIZED OVER THE TELEPHONE TO AN AUTHORIZATION AGENT FROM CERTEGY! Not only was my personal information shared with the rest of the public standing in line behind me, but my check was denied. Knowing that I had plenty of funds to cover this check - I was mortified. I called my bank, Dicks Sporting Goods corportate offices and found that I needed to speak with Certegy. I got nothing but the run around from certegy. Customer service could not tell me why my check was denied other than it was flagged for some kind of profile to protect me from fraud and identity theft. Did I not just mention that I provided several forms of identification for them... This is beyond ridiculous. My itention is to reach retailers who use Certegy Check verification service to let them know that this is routine practice for them and that they should look for better service with another service. I also observed that there are several class action lawsuits with sizeable settlements against Certegy - I wonder why! I believe I may have another suit for them. How about the breech of confidentiality that I experienced?!
I recently went to K-Mart and tryed to write a check with a new account my husband and I had opened. I was declined and it was more than devastating being I had plenty of money in my account. I immediately called certegy when I returned home and they told me that I was declined due to it being a new account and not because I had anything on my record. I already knew that but politely agreed with the customer service representative. They then told me that they would send me a "gold application" to fill out with a voided check and that this matter would be handled. It has been weeks and today I finally received my response from them. I was still declined but they assured me that I should try the company in which I was declined to start with and see if it goes through. I have heard nothing but terrible things about certegy check services and feel as if they are the worst company out there. Why would I go back and embarrass myself again? How stupid would that be? I don't know what needs to be done but someone needs to get there crap right and fix this problem. It just happened to my mother-in-law here in the same town but different store. She has had her banking account for over 15 years. When I received my response letter, certegy didn't even have my name spelled correctly when I sent them a voided check as well as my information. What an irresposible company. So now I have to remember what places use this terrible check service so i do not get embarrassed again. I hope certegy knows how they are affecting the companies they represent because a lot of people will not even return to the places they have been humiliated at and certegy does not have to pay the price for that. The store does!!! I hope certegy goes out of business!!!
Received notices to supply an affidavit on requests to pay off a bounced check? Not my account, not my bank?...
I am so fed up with excuses from regions and certegy. Regions debited my account for over 1000 dollars and...
My husband travels. He occasionally writes a check from his check book. He obviously has a different check book than I do. We can't share the same set of checks when we are not in the same town. We happened to be together today shopping at Walgreens. I wrote a check to pay for our purchase which was declined. I stood at the register and called Certegy because I have funds in my account and have never bounced a check. I could not for the life of me imagine why my check was declined. It was because my husband wrote a check from his book earlier this week and our checks were out of sequence. Have you ever grabbed the wrong check book - not to mention couples who may operate out of two check books. This ques the Certegy system to decline your check. Although my husband was with me, we had both check books with both sequences with us, we both had multiple forms of ID, we have very high check numbers from an account that has been open for over 20 years and we had a deposit slip showing funds of over $5000 available as of yesterday - there was no exception to the rule. Centergy refused to make any kind of exception. They also informed me that if either of us attempted to write a check at ANY store in the Centergy system, it would be declined for the next three days. I discussed this with the manager of Walgreens and he is at the mercy of the Centergy system. I have worked in the collection and check recovery business for over twenty years. I helped develop and impliment an electronic check solution. Our solution allowed our client to use the system to alert them of red flags but also to make sure they could provide good customer service in a case like mine. My entire family uses Walgreens for prescriptions, personal items and household items. We may spend an average of $500 per month, easily. I will opt NOT to shop at Walgreens and I will attempt to find a non-Centergy contracted store to make my purchases, even if I have to pay more at a local, family owned, pharmacy in my area. This system bullies consumers. Stores that buy in to the philosephy that the need that kind of service to protect themselves are foolish. There is another pharmacy down the street from almost every Walgreens in the United States. When you are in a competitive market like that, you need to think just as much about customer service as protecting yourself from fraud.
I too tried to cash my check at Wal-Mart and was declined. When I called Certegy to find out what the problem...
For the second time in the last six months, our business check was refused at Office Depot in Selma, CA. They gave us a card with information to contact a company named CERTEGY, which handles their check authorizations. They would not tell us why our check was declined. They basically told us it would be declined every time we tried to shop there in the future. We have never bounced a check in 28 years of business. Obviously we will no longer be shopping at Office Depot. It appears that Office Depot does not care about the $3000 we spent with them last year, ALL WITH CHECKS!
This is the worst company I have ever had to deal with. My roommate and I had been cashing our checks at...
On 18 Mar 08, I attempted to write a check for grocery purchase at a local grocery store chain in North...
A copy of the letter I sent to K-Mart...
To Whom It May Concern:
I have shopped at K-Mart and Sears store for most of my life and thanks to the way my husband and I were treated at your Duluth- Miller Hill K-Mart store, we will never shop at a Sears or a K-Mart again. I'm just not that much of a masochist.
I lived in Duluth, MN for ten years and moved to Warroad, MN 2 years ago to start a new life with my then fiance, now husband. Since we didn't get to celebrate our first wedding anniversary in January (my husband's grandmother died), we decided to go to Duluth for a special weekend celebration we called "Anni-Valentine's". The weekend of February 15, 16 & 17 was to be our special getaway.
We stayed at a hotel, ate at some of the best restaurants in town and did some shopping- including a trip to K-Mart for some kitchen items, jeans for my husband, slippers for me and some underwear for me. It may not sound like a big deal to you, but there are not many shopping options up here- except traveling 1 1/2 hours east or west to either go to the K-Mart in International Falls or Thief River Falls. There are no slippers to be found at Marvin Home Center. I've looked.
We purchased $109.04 in merchandise and tried to use our debit card, which was declined. We figured it was declined due to a daily cap of purchases which we had forgotten about. So I whipped out my checkbook, knowing I had over $2000.00 available, and wrote a check. My check was declined by your check verification service- Certegy. I was absolutely dumbfounded and mortified.
There I was, a person who has never written a bad check, being told my checks are no good in front of a line full of people who likely thought I was some sort of ###. I next presented my Sears card, which I had wanted to make a payment on, not rack up MORE charges on. At least that went through. Had I been thinking clearly, I would have just left the stuff on the counter and walked. I'm paying you an obnoxious interest rate because you embarassed me. Now I truly feel dumb.
I was given no reason at the counter why my check was declined, I was just handed the check back, which now had some information printed on it. I promptly went back to my hotel and called Certegy. And apparently my checking account didn't have too many issues- I was able to take out $200.00 in cash at a nearby ATM.
According to Certegy, I have no negative checks on file, nor was any sort of block placed on my account. DUH. I think I would know about that. I was then told by some guy who barely spoke English that my account was blocked because they had seen "Suspicious Activity" on it. He then said I could fill out a form to get reduced restrictions on my account. I went ahead and told Apu he could send it. (Apparently he has left the Qwik-E-Mart...)
So here are the problems I have with this situation-
1) What business does this company have poking through my checking account? I never gave anyone permission to access my account. I believe this is an illegal invasion of my privacy. I plan to ask the Minnesota Attorney General's office about it.
2) There are no posted disclosures in the store stating that my account will be checked over by you or your hired goons. (You really don't have any right to know about those purchases at WhipsNChains.com)
3) MY CHECK WAS DECLINED FOR NO VALID REASON, CAUSING ME EMBARASSMENT!!!!!
4) I now have to pay your godawful credit card bank interest for purchases I now wish I had left on the counter while flipping whatever genius at your company came up with this idea THE BIRD. (A finger is worth a thousand words... perhaps I could have saved myself some typing here...)
5) Your Certegy people sent me a form that looks suspiciously like a credit application. I am NOT providing any personal information to these people. They have no right to my information and I am just not dumb enough to give my information to them to sell to whatever company they wish. (Or have stolen by some random emplyee as they recently did...)
If you took five minutes to read some of the horrid accounts posted by consumers all over the country about this company, you can see why I will not be doing business with you so long as you use them.
I don't really expect you to respond to this or to give a crap, but I do want you to know that I have posted a complaint on [redacted].com and ComplaintsBoard.com. A letter to the Attorney General, Lori Swanson, is also being sent.
As a financial worker in a retail business, I know that bad checks are a real problem, but I also know that there is a right and wrong way to treat people. You folks have made the wrong choice and now I am choosing not to play the game.
If in five years your corporate people are trying to figure out why you are on your way to bankruptcy again, you now have a possible reason- pissed off and embarassed customers who decided to go elsewhere.
At least we can say each place we went gave us something special. The **** gave us free dessert, as did ******, the hotel gave us a discount just because they like us and you gave us some embarassment and frustration we won't soon forget.
Thanks for the memories,
Michaela A. Cyrus
PS- In case you actually do bother looking into this matter, the receipt number referenced on the back of the check was **** [protected] *****.