SUBMIT A COMPLAINT

[Resolved] Cell C / social bundle

Cell C amended the structure of the social bundle that was launched in September 2017.
The media publication stated that this social bundle structure will be available until the end of December 2017.

However, since 13 November 2017, the structure was amended & I received no sms notification informing me of such a drastic change to the structure of the bundle.

Example : the R 29 bundle initially had 150 any network minutes.
This has now been reduced to 30 minutes.
80% reduction !!

Any reason why this was amended despite media publication stating otherwise?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Nov 15, 2017

    Dear Mr Customer was King

    Thank you for posting to us.

    Cell C launched Social Bundles as a promotional offering focusing on delivering customers great value that allows them to communicate across voice, data and SMS. The bundles offered customers data and additional social data for use on Facebook, WhatsApp and Bonang by Cell C. As part of the bundle, customers also receive free any-net minutes. Cell C has reduced the amount of free any-net minutes, however, the data portion will remain unchanged. The Social Bundles continue to be extremely competitive and offer some of the best value in the market. The changes to Social Bundles will come into effect on 13 November 2017. Customers that purchased bundles before 13 November will have received the original promotional value.

    Please provide us with your Cell C number. Kindly forward it to [protected]@cellc.co.za

    We will be in touch to assist further.

    ^BM

Cu
Nov 15, 2017

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