I purchased 2 cell phone contracts from cell c at canal walk & plusmn; 4 months ago and during the first day I experienced some problem with the phone, samsung e250 - I was then told by one of the agents, actually by the manager as well that it's not the problem anymore... They told me they might take it in, unfortunately can't replace it but will send it in for repairs it will take up to about 8 weeks... Might even take 3months. The guy actually recommended that I take it in to the agent for samsung cell phones in montegue gardens, cape town. I ended up doing this because I was just not in a mood for an arguemnent. After numerous calls to finding out whether my cellphone is fixed or ready for collection, I finall received it and to be quite honest - it's working perfect now. During the past 4 months myself including my wife has tried several times to get in contact trying to find out why my account has not been debited as per my contract. Infact - I got billed and debited, but it was for the wrong amounts - up till today we found out that my or our names has been given up for bad payment record with the itc legal department - why ?
The service is pathetic - you call from a landline phone only to find out aftre being on the phone for more then half-an-hout, that the person can't actually help you. My wife ended up settling 2 of the outstanding ammounts only to find out its too late - our names is in the q for bad credit records, etc. - I am not a typist, but I know write fromn wrong. I am a family man I will not stand on the pavement while someone is trying to rob, badmouth or make it impossible to make a honest living. Plz help
I will go to all the news papers in the western cape, maybe joburg, but I will definitely approach the canal walk cell c branch about this matter - afterall, I did purchase the phone with them.
My name is ecliff dodenburg and my new vodacom number is : [protected]