[Resolved] Cell C — sales rep dropping call
Just Received a phone call from cel c offering me a contract. Wen I interrupted the Rep Lady to inform her that I am currently employed in Canada and just Visiting SA she just said thank you and hanged up... really rude behavior! Service rate -10/10. Not a thank you or saying thank you for sharing the information. My message to Cel C: Go and get better sales Reps ! Maby you will get better sales wen you train them to be more Chatting with your customers and understand their personal life ! My rate ... : Not even worth Rating !!!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Cell C Customer Care's Response · May 02, 2017
Hi Kevin Brandt
Thank you for posting to us.
We would like to apologize for the unpleasant experience. This is not the type of service we want to be known for.
Kindly drop us an email with your number as we’d like to listen to the call recording, escalate the matter to the Sales Team to ensure that the necessary training is provided and this doesn’t happen again.
Our email address is [protected]@cellc.co.za.
More Cell C Complaints & Reviews
- [Resolved] Cell C - legal department 
- Cell C - contract cancellation 
- [Resolved] Cell C - disgusting customer service 
- Cell C - sim card still not working 
- Cell C - unauthorised charges 
- [Resolved] Cell C - data loss cannot account for 20gb suddenly up
- [Resolved] Cell C - disappearing of airtime
- [Resolved] Cell C - paying for cell phone insurance - cell c insure
- [Resolved] Cell C - contract cancellation
- [Resolved] Cell C - deactivate current number 0643415946