[Resolved] Cell C / limited to no signal
This email was sent: 10/04/2017
We are very unhappy with the service we get from cell c. The day we applied for this offer on 2 numbers of our vodacom contract you knew that we are staying in limpopo. With great shock everybody in every cell c shop and call centre is telling me that limpopo has got limited signal. I should roam on vodacom. Really what is the use! I roam on vodacom 95% of the time. I struggle with signal even though that was the reason for our move.
What I need from you is to move me. Back to vodacom without any costs as I did not have any of these incompetent service from them as I get from cell c. I logged more than 1 call. Various reference numbers: [protected] (November 2016) / [protected] (November 2016) / [protected] (March 2017) / [protected] (March 2017).
We are using our phones for our business and are losing business because I don’t have signal! I always have to switch from cell c to vodacom and back!
I cannot go on like this.
The other number that we have the same problem with is [protected].
Back to vodacom please and thank you!
I have family that is sitting with the same problem and will give you the numbers you are welcome to phone them:
Charles van der walt – [protected]
Charles vd walt (Jr.) – [protected]
Jacolien van der walt – [protected]
Annerie vd walt - [protected]
I hope to hear from you because your call centre just don’t care as nobody has phoned me. Back with any solutions. Just limited signal we can’t do anything about that!
Thank you for your below email. It is in our highest interest to assist you with your query regarding your move to cell c. We will attend to your matter below and revert to you.
After abovementioned reply I haven't heard anything from anybody!
Email sent: 29/04/2017
I still refer to this matter. Since I received an email back from brummer badenhorst on the 10th of april I haven't heard from anybody regarding this matter.
Clearly cell c don't think this is a matter of urgency.
I will take this further as cell c is not interested to solve my problem.
Still no reply from anybody
I can't work like this today I received sms notifications of missed calls. My phone did not even ring!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Cell C Customer Care's Response, May 23, 2017
Dear Ms. s157
Thank you for posting to us.
We'd like to follow up with the Network Team on the matter.
Please send us your Cell C number + any reference numbers you might have and your contact details.
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