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Cell C / complaint - unable to receive incoming calls

1 Cape Town, South Africa

I received incoming calls the morning of 18th November but when my phone didn't ring for the remainder of the day, i called through to the customer care line and was told to dial a number which would open the line. Clearly this didn't work and after being sent from pillar to post and one agent have less interest in assisting than the next, and my incoming calls still don't work, i have now decided to lodge a complaint as the last agent said that i need to get a new sim in store. This is not the first this has happened to me but i can assure it will be the last as Cell C has now lost to contracts amounting to R900 a month which i guess for a large company is a drop in the ocean but if all the customers think that way, it will start to cause problems for Cell C. My mobile number is [protected]. I will be visiting a store tomorrow and will be closing both the contracts due to absolutely shocking service received from Cell C.

Nov 18, 2016

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