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[Resolved] Captain D'sfish order @ store 3546

I placed an order on 12/07/2018 for the Family Fish meal which included 10 Pieces of fish and two side orders.
My Fish was not as I thought it would be, fish had too much fish Batter and hardly any fish and tasted like the fish had been freezer burned and dry.
I have had Captain d's fish at another location in TN, and it was cooked very good as it was advertised.
Who ever owns this Franchise should go and act as an Undercover Boss or as a Cutomer and place an order to see exactly what is being sold to the customers.
Horrible, for a restaurant that is got competition within the same area of Location.
The Area Director is Mike Cook

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Captain D's Customer Care's Response, Dec 11, 2018

    Hello, Thank you for contacting Captain D's. Can you send your complaint with contact information to https://contact.captainds.com/ and someone from our management team will reach out to you?

Gu
Dec 07, 2018

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