SUBMIT A COMPLAINT

Canadian Tire / different price policy

United States

I purchased two sets of xmas lights no.2316-6 at $19.99 a set, at store no.303 on Sunday Dec.4 at 12.50.When I installed the lights, I realized I needed two more sets and since I live closer to store no.454 and it was 4:45 P.M. on the same day, I drove to that store (454). I chose two more sets of the same lights & went to the cash to pay for them. The cashier advised me that the same lights were $24.99 and I explained to her that I had purchased them earlier today for $19.99 & showed her my bill.

She refused to match the price & sell them to me for $19.99, so I asked to speak to the manager. The Assistant Manager came over to the cash & told me that if I wanted to buy them at $19.99, I would have to return to the other Canadian Tire store to purchase them. No sorry, we can’t give them to you at the same price, just go to the other store if you want them. I have been a Canadian Tire Credit card holder many years and I don’t think this kind of attitude is acceptable.

I was under the impression that all Canadian Tire stores had the same price policy. Even if it doesn’t, the staff should be more polite & flexible.

Ca

Post your comment