Canadian Tire
Reviews and Complaints

I went to Canadian Tire, mavis rd Mississauga on December 28th, 2013 to get rust proofing done on my car. I have Nissan Altima 2005. I chose a complete corrosion package that had an 18 month warranty. I had them do this. In March I saw corrosion dots on my car. I went back to them and the store staff was very rude and said the service manager is not in and they cant make decision. When I called the service manager whose name is Tony he told me that it was the corrosion company's responsibilty. Then he called me again and said that the corrosion company's warranty did not cover me since they only cover cars from 2011 forward. No one had told me that when I was getting the treatment done. Tony also kept on telling me that since I am not the original owner of the car (as if it was a crime) how do I know if the car wasn't already rusted. They should have told me before doing the rust proofing if it was or not. They always seem to cheat you out your money by telling you that there is so much more wrong with your car when you go to get something as simple as an oil change done.
I have called and left three messages for the store manager Andre Graham and he has not bothered to return a single call.
I believe to Canadian Tire to be the biggest cheats and would advice people never to go there.

I dropped my truck off at the Beacon Hill Canadian tire to simply have my brakes replace, which is a simple task. I later found out from my mother that my aunts friend had got his brakes replace by Canadian Tire and they had failed, causing him to lose a leg and arm. I unfortunately had already had the work done, but Canadian tire then informed me I need to have an extra THOUSAND dollars of work done, which they later admitted was just a suggestion and not a requirement. So they do my brake and the second I get it back my check engine light is on. This truck is a 2008 and it has not had a single problem, the check engine light has never been on, and the second they are done it is on. They of course claim "It was on when we got it" because why would they take responsibility for their mistakes. I have allegedly had more problems with my truck in 1 week of dealing with my tires, than I have had in the previous 6 years. They have provided me with horrible customer service, and no apologies. I will never be dealing with this company again and I hope others have had better experiences than I.

I took my 2007 chevy uplander in for a basic oil change and had told the front desk there was a bit of a leak and that my mechanic told me to put lucas stop oil in to help the problem until i was able to get it fixed. 15 minutes after my vehicle had been in we get told that the issue is the gasket by the oil filter and that they can have a part sent there within 10 minutes to fix the issue and the cost of the price was $24.99. We said go ahead with it because it was cheaper than what we had been told. We sat with our three boys age three and under for two hours waiting for our vehicle to be done. After two hours i was starting to get angry and went to ask what was going on. The front desk worker than told me the piece they had ordered did not fit so they took it out, took apart the housing to clean it and it would be about another 15 minutes before the vehicle was done. 20 minutes later they tell us it is done and we are able to pay. We took our boys out to our van got loaded in and drove not even a full 150 yards when our engine light came on, the van was over heating, the heat was full blast but was blowing freezing cold air and the dash said engine powering down. We got stranded in Lindsay for three hours in the freezing cold with our children because of this. My mechanic came to see what was wrong and told us they messed up on the fluids and we could potentially need a new motor. My mechanic than asked if our recipt showed that the mechanic had taken apart the housing to clean it and that they had ordered a part to try to fix the leak, which the recipt shows neither of those on there. All it shows is that they noticed a leak and thats it!
We can not afford to be paying for their mistakes and these mistakes should not of happened. Our vehicle went in with 0 problems and came out and is undriveable!
We have children to provide for, we do not have the funds to be buying a new vehicle or fixing what Canadian Tire screwed up!
I will NEVER EVER go to Canadian Tire again for any of my vehicle issues and i am telling everyone exactly what happened so NO one will go also!
I think something should be serioulsy done about this and i should also get my money back!

It's unbelievable that they have two managers here who would harrass people. cheyenne dean and britney dean from the langley, burnaby stores of canadian tire, came into work to bully and verbally abuse a former worker there. obviously you can't call someone a b***h, c**t and a з***y and think that you are 'right' in any way.

they still haven't fired these managers. there is a huge issue with them because they tend to write letters and bully workers, making them feel discriminated against. when will they get fired and isn't there a way to criminally put them in jail for yelling slurs and threats at past associates?

Hi,
I had an Oil Change done on my 2007 Mazda 3 at CT on Friday 31st January, 2014. Today Sunday 2nd February, 2014, i drove to Port Hope and back home. There was a burning smell in the car so i popped the hood and pulled out the dipstick, there was no oil on the dipstick. I called the CT Store and they told me to come in to talk to them tomorrow morning.
I hope there is no engine damage to my car.
Is there anything i can do?.
Thx
LS

My husband contacted canadian tire before going to their auto service @ horton/wellington.. re: thermostat changed on our truck... lady on the phone at service counter said they have the parts in-stock ready to go.. and made appt. for 1:30pm and supposed to be $90+ tax etc... well... they started out saying the parts weren't there and had to come from dorchester... then they came out with part after part from our truck saying this that and the other re: heating was kappoey.. so my husband said ok do what needs to be fixed for the heating controls and blower.. after all that, it came to around $500! omg! then my husband went to leave and as he was driving, the truck was not driving properly at all and we just had our truck serviced 3 weeks ago and e-tested it passed with flying colours.. now that they messed around the truck wasn't the same.. so he turned around and went back to the can. tire auto dept. and it seems they have no idea what they are doing and this is just ridiculous and what are we supposed to do.. what can we do about these crooked mechanics! unbelievable... like electricians have to have their work inspected.. plumbers.. etc.. they really should (government.. whomever) try and make laws or regulations so the consumers don't have to take it up the rear and nothing we can do about it! any suggestions on what/how to deal with this matter would be greatly appreciated!

My Toyota Camry 99 got overheated like suddenly which make me tow the car to Canadian Tire, 2510 Hyde Park Gate, Oakville, ON. I explain not to fix the car until you give me the full estimate because I have limited budget, the car doesn't worth more than $1500 and I don't want to spend more than $500 on it. They told that I need to pay $48.50 for Cooling & Heating Inspection then they will be able to tell me the exact estimate. I agreed & I explain that it gets overheat in two minuets and I am pretty sure something wrong on thermostat or water pump. Because when I tried to turn the heater on inside is flowing cool & it is not getting hot also radiator was not that hot. Also the radiator fan was working properly; there was no sign of the leaking water. The time was 12:15 Aug 20 2013.

At 2:10 pm I received a call from Canadian Tire was a lady; she told me that I am lucky which the problem is just thermostat. But she recommended me to change the relay on high speed for radiator fan. However she said that is optional but better to do it. I told them are you sure that going to be the problem? Since I am limited on my budget, she said I would give you $30 off cause I had membership cart and confirm the issue is the thermostat. The total of $428+Tax was supposed to be charged to fix the problem and she said they call me as soon as the car is ready to pick up.

Finally she called me at 6:10 saying that sorry we just realize your water pump is gone and there was a mistake on the diagnosed. Now I have to pay $1300 to fix this problem!
I am pretty sure my thermostat was okay and no one is going to change the high speed relay since there is no circulation of water (that is funny)
I said okay but I need to talk to the manager regarding the miss diagnose and I would just pay $48.50 because the diagnosis was not completed and please remove the parts which you installed and put mine back to the place. Even Mike who was their mechanic (at the first) was admit that he made a mistake, anyway the ask me to come tomorrow and see Tony who is the general manager. It tokes whole my day to deal with the issue finally take the bus to go home!

On 2013-08-21 I was there at 9 am, was not easy to take the bus from my place to get there, however they said Tony didn't show up yet, I wait until 2 pm which I realized he is not coming so they asked me to come tomorrow anyway...very tired and so disappointed no choice but go bake to home and wait for another day. I waste my whole two days no car no answer and poor customer service

Finally today 2013-08-22 I was there at 9 am, but telling me Tony is sick is not coming today come back tomorrow, that was unacceptable, they were trying to making fun of me they don't care of the customer they treat me like thief, just playing with me. I said no I need to talk to someone responsible; they changed their word saying that we need to have to change the relay to realize the water pump problem; even other mechanic on the place told me you are right but you can not do anything.
However I said I want to stay here with my car until Mr. Tony shows up it is already three days I waste my time and my car has the same issue as first day and you guys ask me $480 to pay for your mistake.
They send a big guy with the tattoo was rude treat me that I need to leave the place right away which I said I spend 3 days and I have right to see Tony regarding the issue. So they called the police to kick me out. The two police were nice and polite no complain at all however i am going to take the issue to the court. It is not the money issue which is poor knowledge and they don't have enough skills as a mechanic.

Took my car for the e test with the check engine ON to Canadian tire, they connect it to the reader and it did not pass due to "cooling system performance". They want 123.40 dollars for a "drive clean emissions test diagnostic " which is only done by pushing the bottom of errace code on the reader and take probably 5 minutes of their bussi time to see IF IT COMES BACK ON. So if you want to trow 162.95 (39.55 of their time plugin your car to the reader and123.40 on punching a bottom that errace the error code ) take your car to Canadian tire brantford or probabli any Canadian tire ..by the way the car had nothing just an error from God knows what!
Due diligence is going to cost you.!

I took my car for a noise while driving. They told its the right front bearing and arm control. I said go a head and change it. The technician name was Stephane. He said te ABS sensor might break while changing the bearing it would need changing cost 250 bucks. Next day work is done, he could not "save" the ABS and had to be replaced. I did t complain. Took the car and drove it but the noise which i had brought in car for was still there. Took it back and Mr. Stephane took a test drive with me ( only now) he said the left bearing might be problem too. But again the ABS SENSOR might break.
I called NISSAN ( my car is nissan rogue 2008) they said u ABS HAS NOTHING TO DO THE BEARING. i took the car to a local garage they changed the bearing without even mentioning the ABS. After they have finished the job i asked them about it and they said why do u want to change the ABS
NOW ITS EITHER CANADIAN TIRE TECHNICIANS ARE DUMB STUPID AND INEXPERIENCED OR THEY DO SUCH THINGS in purpose AS THEY ARE COMMISSION BASED INCOME. TOTAL RIP OFFS.

I went to Canadian Tire Dix 30 at Brossard for tire change on Aug 25, 2013 for my BMW 323I, 1999, I told them do not need to check anything just tire change of 4, but they do not listen to me, the young kid technician checked my oil level and i was told by the serviceman of counter that there is only 1 litre of oil inside, and he put another 4 litres of engine oil. but I know my car and there is no leak and I just did check the oil level on the day before. So, I went inside the garage to check it by myself, the oil is totally overfilled.
then they drain and put new oil into the engine, after i got the key, i opened the hood and checked the level, but it is still missing 1 more liter, so i drove the car back and put another liter of oil. Bad experience.
we can tell:
the young technicians have not been well trained for the job. do not know how to read the oil leve.
They are not listening and not follow their customers.
Bad day for me Aug 25, 2013

Canadian Tire Yellowknife with 60% filipino employee (mostly contractors)... these policies is kinda discriminating... "During lunchbreak in the staff room, youre not allowed to speak other language except english or french" thats what general manager said...mostly filipino talk to fellow filipino use their own language so they can easily understand each other!lunch break ? i think its my
time not there time...?

In January this year, someone fraudulently bought prescription drugs online using my credit card . I complained but to no avail.
In February, the same transaction appeared in my statement. This time, I succeded talkimg to someone. I was told
that the charges in my statement will be cancelled. The charges of $73 are still there in My last statement of this month
of March.

I was fired jan 10 2013 and it is now jan 19 2013 and still have not gotten my final pay which I against the law according to bc labor law a company that fires an employe has only 24 hrs to give final pay

on Tuesday 27/11/2012, in canadian tire auto service which in calgery trail, edmonton, ab.
i refused to pay for car inspection in terms that i thought it was just a small problem in the bottom, there was a metal cover the exhausting pipe, just need to be tightened well, the person there who was in chage was v angery that i don't want to pay 20CAD, he teased me, after 5 min he gave me a list of parts needed to be replaced...he just made an inspection because the part which was loose was tighted by rope by me, was just as it is.and he charged me 65 CAD for a half an hour labour cost.
isn't it deceiving?
all records are in canadian tire and i have my reciept.

I moved back to Canada after having a lot of difficulties in my life. I had to Export my car from the States. Canadian tire is one of the only places you can go to have it inspected to see if it's in good running order for the Canadian highways.Well the amount of things they said needed to be fixed was so high of a cost I decided not to Export it. I couldn't afford what they wanted and my car wasn't even worth that much. I recently had it checked out by two different other mechanics to see What they would charge. Guess what? Not one of those things was wrong with it! Canadian tire in Langford are liars and not to be trusted. The othe mechanics actually said my car was in good running shape, and only needed a oil change!

Asked for information on Tassimo, the man didn’t know anything about them, then called for the person who looked after that department. A young girl who showed up named Karen also didn’t know, got a ladder, took a box and starting reading about it but when she was getting the ladder she kept sighing and then saying the word f***. There was no need for this, all she had to say that she didn’t know anything about them.Very rude young lady. I just walked out, not sure I’ll shop there anymore.

I was having trouble starting my 06 hyundai santa fe... I went to these monkeys who swore up and down that they had to do an avr test and that it was certainly my battery...
$300 later I had the exact same problem with the exact same noise and could not start the vehicle.
When I called for them to help me out considering I just spent that money on nothing, they said "o well bring it in and we'll see what we can do' ummm [censored]... I cant start it !
They were going to charge me $120 to tow it 10k to their shop - plus $220 plus tax for the part plus another $100 plus for the labor... So on top of the $300 I already spent on a mis-diagnosed issue, they wanted to charge me $500 on top of that to get to the actual problem... Total = $800

I found a mechanic who told me it was a starter issue, fixed it up done in 3 hours for $180 and it runs like a dream...
Now I know why they call it crappy tire and will protest their automotive ### with anyone who is even considering to go there

do not stand behind their products...I purchase garden hoses every year that are guaranteed then will not replace or refund