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Customer Service

+1 866 746 7287 (Online Customer Support)
+1 800 387 8803 (Corporate Customer Relations - English)
+1 800 565 3356 (Corporate Customer Relations - French)
+1 888 727 7478 (Canadian Tire Roadside Assistance)
+1 800 459 6415 (Options MasterCard)
+1 800 226 8473 (My Canadian Tire 'Money' Program)
PO Box 2000, Station Main
Welland, Newfoundland and Labrador
Canada - L3B5S3
How does Canadian Tire work?

Canadian Tire Corporation Limited is a Canadian retail company which operates in the automotive, hardware, sports, leisure and housewares sectors.

How can I contact Canadian Tire?

Via email :  [email protected] , [email protected] , [email protected] , [email protected]

Via phone :

Online Customer Support:

+1 866 746 7287

Corporate Customer Relations:

English: +1 800 387 8803
French: +1 800 565 3356

Canadian Tire Roadside Assistance:
+1 888 727 7478

Options MasterCard:
+1 800 459 6415

Triangle Rewards:
+1 800 226 8473

By Mail: PO Box 2000, Station Main Welland, ON L3B 5S3

What is the return policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

Valid photo ID may be required.

What are the payment methods?

Canadian Tire accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express.

Where is the company located?

Canadian Tire are located in Mississauga, Ontario (Full address - 6670 Meadowvale Town Centre Cir Mississauga, ON L5N 4B7)

Is Canadian Tire a legitimate business?

Canadian Tire have been around for almost a century now so they are no doubt legitimate, but their customer service should definitely work better at resolving customer complaints!

Complaints & Reviews

very rude customer service

Found the Canadian Tire customer service very very rude.I bought a faucet for my kitchen sink, but it was too big and i decided to return it. since i was working I was not able to return it before 5 days that I pursued it. After common customer service questions, the customer service rep opened the package to make sure everything is in package. Then she took the faucet out of package and banged it so hard on the table. By doing this few water drops came out, she got so mad and accused me of not being honest. She was going on and on about it that how home i am not telling the truth! I explained it politely and tried not to interfere with what she was doing. She kept checking the manual and readind it for few minutes. I was standing and waiting for my money to be returned with my receipt in my hand. After a few minutes she started again, by telling me that she has to check it again since company might not take it back and... so on. I said, i never seen such a customer service, people returning the broken stuff! She said, it's because u used it!!! And she called somebody else to come and finish the return (she just could not handle it with nooo reason) a gentleman came, and I asked for manager. He claimed to be a manager, however, he did not have any name tag or title!!! I explained the situation.He said that he will talk to lady(still no apology yet). At this time phone rang, the gentleman went to picked up the phone (while there was another lady in customer service who could have done it). He gave me my money back while still on the phone and I left. That's how you will be treated in Canadian Tire in the following address:

V7A 5J5
Phone: [protected]

You don't believe me go and see!!!

  • Wo
    WoWPlayer Jun 07, 2008

    Well it says original condition on the back of your receipt and this is not as you used it so that is why you shouldnt have gotten your money, as for the weird behavior she was probably having a bad day.

    0 Votes
  • Te
    Terralyn Gray Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree, if you return something it helps to be completely honest. If they catch you in a lie they won't know what to believe and everything you say become suspicious. You have no idea how many people try and scam the custome rservice representatives on a daily basis. No one likes helping liers.

    0 Votes
  • Re
    RegardlessOfTheMoose May 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    You can't expect to be able to return something you've already used. Would you want to by things that other customers have bought and used? Since you're paying full price... probably not. Canadian tire won't let you return things that they can't sell when you are the one who damaged the item. If they did, they would go out of business, since so many stupid people try to scam the sales reps, who by the way are making minimum wage, and can't really be expected to care if you made a mistake, and want you're money back.

    0 Votes

terrible service

In 2007 I purchased a car battery, I discovered that the battery does not hold a charge, I went back to Canadian tire Kanata Location, to inform them with my issue with the warranty and receipt papers, they tested the battery for 2 hours, and the test results that this battery is defective. At this time I was walking around the store and shopping from the kanata location. At that time I had moved into new house, and I was buying a lot of things, for the house to renovate etc... plus a GPS system $350 plus tools for the car that I never used yet etc... I used to spend over $300 average a week at Canadian tire location for over 4 months.

On the same day I spoke to customer service, at the auto-parts department. The manager claimed that he can not exchange it for me and he does not have another replacement battery, because another client was there on the morning of the same day and they searched for the same battery and they could not find it.

I stayed there for over that hour just calling for my rights to exchange the battery and reminding the staff of the Canadian tire policy for exchange and replace a defective battery. They refused to help me, because they do not have another batter in stock, I was told go to another location "Bells corners" they might have one or the "barhaven" location. I refused to believe that they do not have another replacement battery, for a brand of batteries that only Canadian tire have access to or owned by Canadian tire stores.

I went by my self the shelf of batteries, I searched carefully and then I found the same brand and model of the battery that I have. I called the manager and I pointed out the battery, and then I requested again to exchange the battery for me. Finally they did honor the Canadian tire policy, and they accepted my request to exchange the battery. The total amount of time and frustrations was over than 4 hours, from the minute I walked in with a defective car battery to the time they exchanged my battery. I continue to be loyal customer to Canadian tire, kanata location.

Later on I discovered that the second new battery was also defective and does not hold a charge. I went back again. At this time, as a repeated client for the same problem, I already know where the battery testing machine is and where how to connect it and test it. I went strait to the location where they test the car battery and I called on a staff member. A young employee with full of energy, hooked up the battery to be tested, and told be the that to come back in 2 hours.

I came back to find out, what I already know that this second battery is also defective and does not hold a charge either. A yellow sticker note was attached to the battery indicating that battery defective. I carried this to another near by desk to exchange it, but the have over 15 batteries is stock. I spoke to a manager at the car part service area. they requested my receipt. I looked for my receipt, I did not find it at that time. I went home, searched, and searched, I couldn't find it.

The battery receipt just disappeared. I went back to Canadian tire, kanata location, I spoke a manager there, he said sorry my friend I need you receipt other wise I can not do any thing for you. I continued talking to the manager. He offered me $10 for the battery and I will have to buy another battery. I did not take the offer.

He offered me something else, he said:" give me your battery, but take the top sticker from it, and keep it somewhere safe, and whenever you find your car battery's receipt you will come back and we will deal with it, because you really do not need the battery to clam your refund you need the top sticker number with the receipt that matches the same number of the sticker and I will deal with it." he added : "At the mean time I will you have to buy another battery and pay."

I did not feel that it is right to pay for another battery where the defective battery still under warranty. I told the manager please look into your records, search your database under my phone number, and you will see that truly I purchased the battery from your store from this cashier just two months ago.

The manager searched the database and truly under my name there is a receipt indicating that at the car service department, I have purchased a battery with all dates and number to validate my clam. With original receipt in the database, and the battery number is there, they refused to serve me and exchange the battery for me. We ended up the conversation at the point of, I buy and pay fully for another battery and they will refund me when ever I find my receipt. I agree and I took the offer.

After two defective batteries in a row, and some other client on the same day returning a battery, so I lost trust of buying batteries from the same Canadian tire kanata location, because I did not have good experience using their batteries at that period of time and this specific location. Do not you? I went a cross the street to a Wal-Mart store and I purchased 3rd batter in just few months. the Wal-Mart batter still doing very very good and I have no problem with it.

After few months, the Canadian tire battery is sitting in my garage. I decided to do something about it, either I recycle it or I look for the receipt before I do so. I searched the house extensively, for two days. I found the receipt. Great. I went back to the Canadian tire location in Kanata. I called for the store manager and a tall manager with name ADAM came, I spoke to him, he investigated the receipt carefully, he verified the numbers, and he found that I am in title for another battery, I told him that I have bought another battery from Wal-Mart, and exchanging it does not do me any good.

He said:"bring me the Wal-Mart receipt and I will give you full refund."

I said: "Are you sure?"

Adam Said: "YES! I need a receipt to photocopy it and to show them a proof of purchase." He pointed his finger up, and he looked up while he is saying this to me. I understood that he wants a proof to show his superiors that he is doing his job properly. I agreed, I left very happy, on Monday June 2nd of 2008, at 6:30PM. I came back on the June the 3rd, the next day and I asked for Adam, the store manager. Some one else with name ALLAN, shorter than the manager that I met on Monday, I said: "Sir, I was here yesterday, it is a really long story, I want to cut it short, If you can call the other manager Adam for me please?"

He said ok, he called ADAM, on the phone and ALLAN, started harassing loudly ADAM on the Phone, saying loudly: "I told you that you can not do this."

ALLAN added : "NO!!! NO!!!"

and then ALLAN said to ADAM on the phone :"I AM YOUR MANAGER, YOU DO WHAT I TELL YOU TO DO!!!"

and then ALLAN added: "YOU CAN NOT DO THIS!!!"

ALLAN hanged up the phone and ALLAN turned up to me saying:"So, this is the mysterious Battery receipt that all the sudden surfaced up??"

I said :"Well, I had to search the house for two days, because I needed this issue behind my back."

Allan said: "I am the Store Supper Manager and MY decision will over rider Adam's decision and this battery will be refunded, it will be exchanged."

I said: "well sir, by doing so this battery does not do me any good. because I have no use for it, Would you please honour Adam's verbal agreement yesterday, and refund it to me, I do not care if the money was Canadian tire money, I would like to spend the same amount of money in your store. but not on battery."

He said that : "there is no difference between the Canadian tire money and real money!!"

Yhen I said but what Adam had told me yesterday is different and it means that it is do-able that you can refund batteries.

He said:"Yes, it could be done, that is a special treatment, but you do not look like special."

Then he added asking me: "Do you want to be treated special??"

I said :"Yes! I am a good client to Canadian tire".

Then I listed few expensive items I purchased of the kanata location, including $350 +tax GPS system and $100 tools, and list went on and on etc... I told him you see some service was done on my cars. He searched the database and he said : "Yes, I see your name, $100 on this car, $150 on another car ..." He started shaking his head and adding in very sarcastic way:"NO, NO, HA HA HA !!" and then:"What is this $100 here and $150 there not good. not good at all, NO! NO, HA HA HA!!!"

I finally decided to take the new battery but continue to call for ADAM's decision and the Previous manager decision which is when ever I find my receipts I will receive full refund.

Thank you,

  • Fr
    fredbloggs Feb 26, 2009

    You will find the person you spoke to is the owners son and is under strict orders from his father to give out as little as possible, not withstanding the fact he is in a position that NO ONE else will take, unfortunatly for the good people working at that store the owner and his son are nothing but money hungry and couldnt give a damn about customer care..as you found out

    0 Votes

dishonest and rude

The following letter contains events that happened at the Canadian Tire south, located at 2510-50 ave. Red...

play center

We bought a Bayside Play center at Canadian Tire. He had to wait at the store for over half an hour before anyone could locate this product. When the stock boy brought out the product my husband told him it did not look like the right one. The stock boy assured him that it was the right one and he had double checked the item numbers.
My husband proceeded to pay $1, 199 for the product and drove it home.
As we looked at the boxes, we discovered that we were given boxes from two different play centers that did not match, and neither one was the play center we had requested. My husband was very upset because in the store he had insisted it was the wrong play center and the staff brushed him off.
The store would not offer us any solution except to return the product on our time and money. We live over 100 kilometers away and had to borrow a friends truck, so to return it we had to borrow vehicle, spend money on gas, and waste our whole day. And they would not even give us a discount or store credit. They were so rude to us about it, and we will never shop there again.

after changing the oil mechanic forgot to tight the engine oil drain bolt

I recently went to Canadian tire Keel/St. Clair or my Honda Accord 2000, for Oil Change. Job was done and i...

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overcharged and very poor service

I took my 2004 civic in to get them to replace the wheel stud a $2.97 part and was quoted 1/2 hour which should come to about $50.00 when i returned to canadian tire an hour later they said it took 2 hours and charged me $200.00. I phoned the manager and he said them are the rates and there is nothing he could do about it and then hung up. I phone about 15 other shops and most of them said $30.00 max highest was $50.00.

This is absolutely ridiculous. I hope everyone stops going to canadian tire.

  • Bi
    Biccus May 19, 2009

    Canadian Tire has the WORST service I've ever seen. Everytime I go there I walk out 5x more pissed off then when I walked in. The car parts department is a JOKE in every way I can think of. Between the looooooooong waits in line, the very slooooooooooooooow inept people working the counter, its almost like the staff hates there job, are they getting min. wage or something? Seriously, AVOID CANADIAN TIRE AT ALL COSTS!

    0 Votes
  • Ch
    Chris Oliver Jul 07, 2009

    Yup, Crappy Tire really does suck for auto service. I took my car in there about a year ago for an oil change and plugs. $25 for the plugs, $30 for the oil change...and over $250 in labour/shop fees. The idiot doing the oil change actually forgot to put the plug back in the oil pan before pouring in the new oil, so they double charged me for oil, *and* charged me labour on said ### cleaning up the mess he'd made. Went straight to the manager after getting this ridiculous bill, and he flat out told me "Too bad. If you have a problem, don't come back." Needless to say, I haven't.

    0 Votes

replacement key!

After purchasing a Yardworks lawn tractor I was unable to have a spare ignition key cut for the product. The tractor was bought at this location yet they were unable to cut me a spare key or tell me how to obtain one.

  • As
    Ashley May 22, 2008

    Canadian Tire does not carry every key in the world. I doubt they had that type of key, if they did I'm sure they would have cut it for you. Think about how many keys they would have to stock in their store just hoping someone buys a rare one eventually so they won't loose their money.

    0 Votes

lied about dead car battery

I made the mistake of purchasing a car battery from Canadian Tire, foolishly believing that they would honour...

refuse to returen electric bike after 2 days

I bought an electric bike at Canadian tire and was totally unhappy so I went to return the product after two...

terrible customer service!

Just a reminder to everyone... Please try to be civil and respect the employees in customer service at...

horrible customer service!

There are two Canadian Tire locations in Peterborough: Chemong and Lansdowne. Today I bought a bike from the...

bad service and behavior!

I had the worst experience with these bad people (Canadian tire) , I took my car to them two days ago because it was not starting till after several times so I drove it to them (thought they are a big company with good reputation) and I asked them to fix the problem, few hrs later they called me to tell me that the car need a new battery and alternator and that will coast me almost $500 cad, and I asked them if they are sure that it was the problem they told me yes, so I paid the money and picked my car from their crappy store, just 30 minutes later when I took it to my home I tried to start it and the same problem is there again (it does not start till I try several times) , so I took it back to them and I told them and the bad person who is working in the auto. Service went to me car and started it and it started immediately and I told him that was because it still warm and he did not believe (Like I am lying about my own car) then he told me that they will keep it there overnight and they will fix it in the morning. The next morning I called them and they told me they tried to start it in the morning but it did not start, so the mechanic exchanged a set of plugs (which is acceptable) and he exchanged the oil and the filter (I do not know how he thinks that that was the problem) and they charged me another $100 cad I told them why did you make me pay for the battery and the alternator if they were not the problem and the person there told me, even with all the things that they did it will not start tomorrow in the morning (Look how much he trusted his mechanics work) then after I asked him so why should I pay if they did not even fix the problem he said I will stop arguing with you and you are "rude" can you see the quality of costumer service they have.

I went out to take my car and for my surprise that my car was completely dead, silent nothing work in it, not even a click. I talked to the manager and he tried to start my car and as I said it was deadly silent. So he called the mechanics and they all tried for few minutes, and nothing, so the manager told me they will nt be able to work on it tonight and they will work on it tomorrow. I told the manager that I just want my car as I brought it, and it was running and I drove it to their store, and I am not willing to pay any more money, so the "professional" manager told me we can not make it run again if your not willing to pay, and even if it was our fault so the mechanic who will look for the loose wire or the problem should be paid for his work $ 105cad / hr.

Can anybody believe that there is such a bad service in a developed country like canada. To close the story when I left my car there and I told them to fix it they left it in the parking lot overnight unlocked, so any one was welcome to open the door and take whatever he needs (radio, cd player, baby booster seat, or even their new battery). My car still there and I am looking for a real mechanic to be towed to.

Please be sure not to be fooled by the name of this bad company, I thought the large companies have employees who are concerned about its name, not a bunch of thieves.

  • Pe
    peter kirk Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    recent visit to canadian tire in port perry last wednesday to purchase items go to check out no staff on cash tills two staff on cutomer service desk dealing with returns one trying to process a customers credt card for 5 minutes by this time 10 people waiting to cash out asked staff member if they could open a cash out lady (catherine snapped back she was coming, no manners no words exchanged like thank you, how are you., sorry for the delay. Why open a millon doller store with no staff. spoken to others in the town who also complain about the lack of service, stopped using canadain tire for auto repairs years ago for bad workmanship and over pricing.looking at other coments on the web its time canadain tire started to wake up. We have a Wal mart opening in the town this year i would think this would motivate candain tire but i doubt it.

    0 Votes

scam and fraud!

Got a rain check at ct for a brad nailer on jan. 13 had to prepay for it was told 4-6 weeks for it to come in it is now march 08 and after yet another trip to ct to get an update we are no closer to receiving our product than we were on jan 13. If you are told 4-6 weeks it should be 4-6 weeks especially for a prepaid item. No one out there could even tell us when it would be coming in.

  • Ca
    camaro92 Dec 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    A raincheck does not guarentee a product, it only guarentee the products price WHEN/IF it arrives. I don't understand why you would have to pre-pay for the product with a raincheque. That does not add up.

    A raincheck does not require payment. Why would you pre-pay for a product and need a raincheck. If you are paying to the product at time of the sale, you don't need a raincheck.

    Besides, you are not out the $$. Just get your money back with your receipt.

    0 Votes

poor customer service!

I took my vehicle to Canadian Tire ONCE for service, only to have the estimated price mysteriously increase by almost %80. I asked to have all the old parts returned, and this request was noted on the work order before the service began. The parts managed to disappear before I arrived to pick up the vehicle, so my willingness to cooperate also disappeared. The situation got noisy and ugly, but I won. Canadian Tire has reached new highs in LOW customer service. And it's not just in the Auto Service Department.

Every area of every CanTire I've visited has poorly stocked shelves, messy aisles, improperly (or unlabeled) merchandise, and items in the wrong bins. Perhaps if they stopped hiring teenagers at minimum wage, and actually TRAINED their staff, most of these problems could be rectified.

And I'm getting really tired of dealing with (otherwise unemployable) females that are too busy yapping with each other to help the customers. CanTire head office isn't the least bit interested in dealing with the situation. As long as they keep making money nothing will ever change.

I strongly advice everyone to avoid the auto service department, and be sure to complain long and loud about every shortcoming.

Ian Millard

unfair practice!

I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home. The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

  • Yu
    Yunfeng Gu Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Jan 13 (Sunday), 2008. They installed a wrong front driving axle at passenger side in my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home.

    The wrong axle was found and taken out by another mechanic in Tony Graham (1955 Merivale Road) right next day. I picked up my car at Tony Graham and bought back the wrong axle on Jan 16.

    If you are interested in this story, go to my blog http://unfair-practice.blogspot.com/ to get the whole story and proofs of my car's condition before and after this problem.

    0 Votes
  • No
    NOT IMPRESSED 2012 Apr 23, 2012

    I was at Canadian Tire, purchasing ball equipment for my children. I purchased 2 pairs of baseball shoes that were ticketed at 19.99 per pair. I went thru the til, and the teller, pulled the tag off that had the price off and proceeded to charge me 22.99 per pair for the shoes. My sister was behind me, purchasing the same thing for her son, and the teller did the same thing. When we got out to the truck, she mentioned this to me. I took mine back to customer service, and they made him pull the tags out of the garbage to find out, they were tagged at 19, 99 and he was just too lazy to ask for a override, so he pulled the tag and charged us 22.99 for the three pairs of shoes. I am NOT impressed. Yes, I got the refund, but the fact that the teller had no conscience and was going to rip us off was unbelievable.

    0 Votes
  • Gravitytheseducer May 03, 2012

    What do you expect from someone making minimum wage lol? They are always lazy

    0 Votes

poor service

My car was diagnosed with a bad slave cylinder for the clutch. After Agreeing to the quote I was told it...

poor service & customer relations!

We recently contacted Canadian Tire as there were problems with changing gears. We called the towing company...

worst customer service ever!

To fix a flat tire, I was told the waiting time was 20-30 minutes. Every time I can back on the service...

terrible service!

I went in to the Auto center on Saturday afternoon to get a seasonal tire change over and oil change. It was completed after about 2.5 hours on this busy Saturday. As per the sign I let them know what aisle in the parking lot me minivan was in. When I received my keys they had no idea where it was parked. The mall was busy but they could have at least let me know my vehicle was in the Loblaws grocery parking lot. It was dark when I picked up the minivan and I did not not note any problems. The next day during the day I noted a great deal of black grease all over the floor mat, steering wheel and dash board. I took the vehicle in on Monday and the dealer got the same mechanic who serviced the car to clean the vehicle. After I got back to my place I noted two locking nuts missing on the passenger side of the vehicle and subsequently returned to the dealer. After no apology by either the duty service manager or manager and another 2 hour wait I received 4 new locking nuts. In fairness the mechanic who placed the 4 new locking nuts did apologize (even though he had no fault at all). The initial mechanic apologized for his inexperience. My issue is with managers who do not apologize or take responsibility or supervision or new employees. No phone call after the fact, no offer of compensation or good will for my many years as a good customer.

  • Ma
    mathieu Feb 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had brought my car in to have my roaders and barrings looked and and possibly fixed, i had left for an hour then when i came back the mechanic told me it would cost me 950 to repair my car, i was shocked and i didn't understand, he told me i needed 4 new tire and a new rim on the left front side. I then asked him if he had looked at my roaders or barrings and he said no, he then said he could not look at other parts of my vehicle because he had already seen damaged parts that needed to be fixed i then asked to speak with the manager, the maneger was extremely rude and told me i was a danger to everyone on the road and needed new tires, i did not disagree with the man i just wanted my barrings and roaders looked at first, i was very dissatisfied with the service, i was then charged the 30 dollars for the mechanic looking at my car, even though i did not even get a brake expection or my raoders and barrings looked at.

    0 Votes
  • An
    Anthony B Feb 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It's spelled bearings and rotors.

    0 Votes
  • Ju
    Justin Bigras Feb 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I think people are totally selfish. With no regards to what a mangers has to over see no considerration to what one person has to go through the only think this self centered person is thinking is me me me. He did get an apologie (not good enough). The apologie did come from the person who did the wrong and an additional person which is a worker from CT therefor is as much of a representative of CT as the manager himself. Furthermore this person did get the issue rectified with a freebie (not good enough) always adding how much time was waisted. I would really like to see more people be less negative in this beautiful world of our and try just a little to put themselves in other peoples shoes. Don't you think this person would have a better outcoming of this situation, less fustration in life general and have better positive thinks happen when you have a better outlook on life.

    Have a good day :)

    0 Votes
  • Ma
    Marvin Lim Feb 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I've always had issues with the CT at Centrepoint Mall. Their management on its own, is ridiculous.
    My experience was unbelievable.

    After my first day of work, and my first time in an unfamiliar mall after hours, I had just walked out of Zellers at 9pm and saw that i was being followed by a strange man. He looked like he was up to something and tried to converse with me a couple times. Throughout the mall me followed me. I past the food court and went to canadian tire.

    i saw a short chubby white lady (cash manager as per her name tag) and approched her for some help. I told her i needed help because there was in individual following me and i did not have my cell phone at the time. I asked if i can use the phone to call someone to come for me. She told me there were no outside lines and that there was a pay phone just by auto service centre.

    I told her that i felt unsafe and she said it is 9pm our store is closed we cannot not allow people in. I asked if she had a cell phone that i can use for 2 minutes and she said no even though her cell phone was clipped on to her pants and she rudely and uncaringly walked off in to a little office.

    I became frustrated and scared. The man sat 5 or 6 table away from me as i stood by Canadian tire's doors by the mall enterence. Minutes later i saw a man (West indian from the sound of his accent) walking past the doors and called for his help. i explained the situation to him and he said i can wait inside. He gave me the stores phone to use to call my brother to come pick me up and called the police for me.

    i was thankful for this man to come help me, however that lady was the biggest ### ever (sorry for the foul language) and it was very unhelpful of her. If anything would have happened to me, i would have taken the matter more seriously

    0 Votes
  • Da
    David Beck Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    So you are complaining that someone pointed out that your car is a danger to yourself and other people on the road? I am not a big fan of Canadian Tire mechanics because a lot of time they hire apprentices and very inexperienced people, but in this case I can honestly say they did the right thing. You need to take care of the basics like tires and rims before any other part of your car is even looked at. This car should not even be on the road, and if you would have been stopped by the cops they would have fined you heavily and pulled the plates off it.

    0 Votes
  • Cr
    Crazyman1212 Dec 21, 2009

    i worked at CTC, worst job in the world, it's actually the one and only job where i have gotten written up for something that doesn't make sense or something that is completly out of my control. our assitant store manager (fat ###) is a power tripping freak, she has forms that she wants filled out everyday for opening shift, forms that were completly pointless because in reality you could simply look out the window and take a 20 sec walk in the store to see if it's all done (if you seen the list you would laugh) anyways during a period of 2 weeks we forgot to fill out these pointless forms then she sends out a memo saying that if we don't fill out the forms we will not be paid for the day. (I had to explain the her fat ### that that would be against the labour law)...but ya ###ed ### like that or best was i got written up for spending to much time helping a customer, i was outside in the freezeing cold disassembling a workout bench to fit in her vechile, we ended up taking the whole thing apart but when i get back inside after 20 mins, i get written up. I was almost fired one time for diabiling the alarm for the snow machines outside because all the manager in the store were in a meeting up stair after asking for help for 20 mins the customer got pissed and wanted to get his money back so i disabiled the alarm for the snow blower (with the oh so clever security code 1234, lol) helped the customer load the snowblower on there truck reattached the cable, turn the alarm back on and thats when fat ### seen me reactivting the alarm and gave me ###. it seems this crap tire feels it more important to uphold it willy wonka rules then it does about making money. commen sense angers them aswell and they like to do everything the hardway or long way. the store is terribly organized aswell

    0 Votes
  • Ba
    barnyarding90210 Jul 21, 2010

    I've noticed a lot of Crappy Tire places have replaced their older, more knowledgable staff with young, dumbass employees. Maybe they're trying to reduce costs. Too many teenagers with braces on. Not much use unless I'm looking to build some train tracks.

    0 Votes

price descrepancy

Went Christmas shopping at Canadian Tire

1st issue - I`m looking for a 6`` wet dry bench grinder, the sales clerk isn`t even sure they carry it (I saw it on website day before). Okay so I`ll settle for an 8`` bench grinder. He says his computer says that they have that in stock and it should be in the isle we are in. It`s not and he can`t tell us where it is walks away (and doesn`t come back).

2nd issue - Try to buy Bauer Supreme 25 Sr. ice skates. There is a row of them all with prices of $69.99 underneath each one (at least 6 different tags saying same thing) we get to the til and the bill comes to over $200. We calmly tell the cashier the problem with the price tags, she sends someone to do a price check, he comes back with a tag of $64.99.
A manager comes (to help a different customer behind us in line with a different problem) while he is there she asks if she can override the price he says no and asks us to wait and goes checks out the price. He comes back 10 min later with an sales girl, tells us WE GRABBED THE WRONG ONES (acted like we were idiots) and that next to the ones we grabbed is a price of $179.99. He tells us the sales girl will show us the ones for $69.99.
We point out to her when we get back to the skates that not only do 6 tags each with boxes of the skate above it show $69.99 but they also have a model on display with 3 prices underneath JR-$59.99 regular-$64.99 and Sr-$69.99, she tries to tell us the price is for the Jr`s (but the display model is a Sr). I ask her to point out where the $179.99 price tag is and she can`t find one, she says she`ll have to check in the computer. We tell her not to bother and leave.

3rd issue - We decide we aren`t satisfied with the service and want to speak to the manager again, the front desk calls him and we wait 15 minutes before giving up and going home.


We get home and check the skates on the website there are 2 pairs one is Bauer supreme for $64.99 SR or Jr and the other is Bauer Supreme 25 SR or JR $129.99. ($50 less than what they tried to charge us less than an hour earlier). I also checked the availability of the 6`` bench grinder that the sales guy didn`t even think they carried and it said Vernon - in stock. WHAT A JOKE

Than you Canadian Tire for your wonderful service BTW your manager was a dick.

  • Mi
    Michael Y Feb 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Computers take about 24 hours to activate and update. meaning that if it shows that there are 8 in stock, it does not necessarly mean that 8 are on the shelf or in the warehouse. 8 can be some where from being in a customers cart or being returned.

    Price tags can always be a hassle by both the customer and the promotions department.

    However your last step to call a manager.. was definetly useless as ive noticed myself that managers dont give a darn about ### customers. You're only gona make their day ###. They are also aware that making you wait will only irritate you and eventually you will leave as you have ur own things to do.
    complaining will not do anything other than frustrate you even more.

    Not worth your time.

    0 Votes
  • Mi
    Michael Y Feb 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Christmas is also a very busy time for retailers. therefore if you are not being served the second that you need help, then relax and take the time to understand that you are not the only customer in the store.

    Another thing in regards to the pricing, you should have printed out the online copy and gotten a price match.

    0 Votes
  • Te
    Terralyn Gray Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If there is a price discrepancy between the tag on the shelf and the the price scanned at the till you will be able to get the lower sale price with an additional $10 off, or if the item is less than $10 you can get it for free. It's the law.

    0 Votes

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