Bob's Discount Furniture

Received notice that bedroom set ordered in freehold store approx 3weeks ago would be delivered on saturday june 16 2018 between the hours of 8 am and 12 noon. Furniture never showed - it was mia... So I contacted their delivery dept at [protected] to find out what happened. After being on hold for over 20minutes kimberly b employee no 762 answered. She was very sorry about my inconvenience and placed me on hold to track down the missing furniture. After 15 minutes she got back on the phone with me only to tell me she had no idea where the bedroom set was and she is in the operations dept for deliveries! She put me on hold again then after another 10 minutes got back on the phone to say the furniture was not on intended truck-big surprise - we already assumed as much. I asked to speak with her supervisor since talking to kimberly b got me absolutely no where-she just went round and round in circles repeating the same thing over and over. When I asked her exactly what truck the furniture was on and where was that particular truck was she had no idea. Now after being on hold for another 15 minutes courtney t got on the phone - she is management. Courtney has as little info as kimberly on the situation. The furniture was on some truck somewhere in nj but had no idea what truck. But once again courtney was very sorry for my inconvenience. How can you supervise/manage a department and have no idea where the customers furniture is? That's what you do for a living! That's your job. Finally I was contacted by david k who is also in the ops dept but in the social media section. I assume that once I mentioned the better business bureau that got their attention and my story got to dave asap. Dave was a pleasure too talk to-he seemed to have more info on the situation than the other two I spoke with. Bottom line - big screw up and furniture is to be delivered now tomorrow on father's day approx 8 15 am. Of course a day was taken off work to wait for the furniture delivery on our part today but courtney and kimberly really didn't seem to care, but again they were both truly sorry for the inconvenience which makes all the difference in the world. Kimberly said she understood my frustration which really helped lol. Also as a side note if you ever have to call that [protected] and courtney or kimberly answer hang up and try again. Looks like we are sleeping on the floor tonight! Will see what tomorrow brings hopefully there is an all points bulletin out for the bedroom set and it will show up in the morning... To be continued
I

https://www.mybobs.com/ Bob's insurance and their partner company "Guardian" is cheating customers.
Once we called about recliner broken power wire, Bob service man came and said this is not manufacturer defect it is accidental. Please call Guardian . Once we called them they are saying after couple of years the broken wire is manufacturer defect. This is how they are playing .

Sinking sofa
Embarrassing when I entertain family and friends
Love it but not the sinking sofa
Can you help me with this situation.
Contact me at [protected]@gmail.com
609 635.1784
I have good proof package
Hope it is still available for me to correct this situation

I love shopping at Bob's furniture store
P! please help me I will be available most of the day.

I recently gave Bob's Furniture a chance to redeem themselves from my first purchase of a Sectional Couch 5 years ago. I just bought a bedroom Set and Clyde Accent Chairs.
The Bedroom set was assembled outside my house, which was my first dilemma. Then one of the draws on the bed was cracked. This had to happen in a warehouse or in transit because it came out of the box like this. We call customer service they can't get another foot post draw out until September 2018. We are in May 2018. Then they suggested to keep the bed and in 3 weeks they will pick up whole bed and delivery a whole new one. Doesn't make sense to me but ok. Now the Cylde Chairs was the wrong color so I did not except them. Went to store so they can current the color and chairs would be delivered today May 31, 2018. My delivery time frame was from 2:15pmto 6:15 pm They come at 10:52 with only a text. No call. Then they delivered it to the basement apartment which is a daycare, not the 2nd-floor apartment which was stated on invioce Apt 2nd fl. How and Why would they deliver to the basement apartment. So I call so they can move the chairs upstairs to the right apartment after we finally figure out that they delivered it to the wrong apartment. The first call lady said that they will send delivery time back to move upstairs, then Sarah called back an hour later saying that the delivery time was done for the day. Now I am really upset don't want to move because if something breaks are gets scratched I can't replace it. I call back an after another 1 hour on the phone the young lady tells me that they can not do anything because the lady downstairs signed for it. I said, Miss, even after Bob's delivery team delivered furniture to the wrong place. Sorry, can not do anything.
Now with all that said this will be my last time purchasing from Bob's Furniture. Once they get your money they are no longer concerned with you as the customer. Their customer service is not quality service. I rather pay a few more dollars to another Furniture Outlet with better quality Customer Service. Thank you Bob's for wasting 2 hours of my time on the phone and most of my day waiting for chairs that are in somebody else's house.

I purchase three piece set on April 17th they told me they're going to delivery on April 30th one piece couch going to be delivery on May 2nd. I was not happy about frist place not having all the stuff ones, even I paid cash for 5000.00 that day. So I wait hold Day May 2nd not even knowing one peace Furniture going to come on May 22nd. When I call customer service they don't even apologize, I wasting my time and they don't even update it for me when it's going to delivery. I thought paying cash front make it easy to have my furniture on time but I was wrong. I will never shop Bob furniture again.

I purchased a 5 piece living room set along with the goof proof. I have damage to two of the sofa cushions and I want them replaced or repaired. I submitted my claim and I have been told that the furniture is no longer sold and it cannot be repaired because its bonded leather. The two damage spots are about the size of a silver dollar. One damage spot per back cushion. This is an issue Bob's furniture needs to address. The credit I was offered for the sofa was $550.00 which is not enough to replace the sofa and it is useless because this set is no longer sold. No one wants mitch/match furniture. I've been calling for weeks now trying to get this resolved. I feel like I've been scammed because I have a furniture set that is no longer sold and a warranty that has not solved the problem.

I had the unfortunate pleasure to deal with their different teams, from sales to customer service, to deliveries. I purchased a bedroom set and had to wait over 2 months to have it delivered. When it was finally delivered, the mirror was broken. I called to inform customer care and to have a replacement scheduled for delivery, the delivery guy said "I wouldn't recommend you buying from this company, spend a couple more hundreds and get a better quality, service, and warranty". When they came with the replacement, they didn't notify me of their scheduled ETA. They showed up then called me "We are outside". I had no clue they were coming on that day at that time! No message with a time frame or anything. I left work and drove home (10 min away). When I arrived the truck was down the street and he refused to come back, he then refused to answer the phone. The second time the same thing, the delivery called me and said "We are here", I said your time frame said 2:45 to 6:45 and it's 2:35 now. He said well this is my last delivery for this area, and then left. This purchase caused stress and anxiety.

We got a sofa set. It was to be delivered. On the delivery day, we got a text. I went outside with my phone and watched them pull in within 20 min. Unfortunately the sofa set would not fit in the elevator and we had to go select a different one. Understandable.
Second delivery: We get a text - same text as before "we will be delivering within 30 min" I go outside with my phone. No delivery. We call. They tell us that they rang the doorbell. I tell them there is no doorbell. they put me on hold. They come back on the phone and tell me they have pictures to prove delivery attempt. I tell the guy I was not accusing him of anything and that they must have gone to the wrong address. He tells me no and that there was a grey car in the driveway. I tell him we live in a big apartment building that is part of several other apartment buildings and although we do not have a single driveway. He Again refers to the pictures. I ask him how I can see them, he tells me he is not obligated to show me. I just want my furniture. we have been waiting a month now. The delivery people just outright lied to us. My wife is so upset that we are just going to cancel. The salesman will lose and its not even his fault!

Couch is pealing and falling apart! Although years old this is not wear/tear and can not be fixed! A huge disappointment! It's defective! I have no pets! It looks horrible! It's embarrassing to guests at my home me!
What are my options besides throwing it away!
The pealing is all over my carpet daily. I'd like to be contacted on a resolve. You should stand by your product - eve if I didn't buy the goof proof! I've read this has happened to a lot of customers. What is the resolve?

i purchased a dining room set with six chairs. One of the chair legs was damaged on delivery was discovered to later. I had purchased the goof protection and called for replacement and was told that since it was damaged when delivered it was not covered under the plan and i had to contact the store. I called Bob's customer care and submitted a claim and provided the requested photos. after two and a half weeks I did not hear anything and I called only to be told that they never received the photos. after much discussion I was told that I would have to resubmit the photos again for a new claim. When I asked about a timeline for replacement, I was told the representative on the phone could only approve a replacement leg and it would take 4 months. But if I resubmitted my claim, they should respond in 5-7 business days and if approved, I could get a new chair right away.. god knows when I will get this resolved. But I expressed that the customer service was poor and unresponsive. I would not recommend that anyone buy furniture from Bob's. I would have saved myself a lot of frustration and disappointment had I spent a few more dollars and gone to Raymour & Flannagan or Mealeys who stand by their merchandise and have better customer service. BUYERS BEWARE!

got a mattress in late 2010 22 mins wait time also gave me a hard time its ripped stuffing coming out they say i must get a technician out here Y to me find ways to rip me off is had a 20 yrs guarantee but i was told only u can say if i am covered goof proof guarantee more like rip off bob has millions make it hard as possible to get what i paid for

Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!

I am beyond disgusted with this company! Starting back in november, I was getting the sofa delivered as a surprise for my husband... I got a 4 hour delivery window to which they came 2 hours early, left it in my garage for me to drag in and assemble on my own apparently (I was told it was pretty simple to do)... I emailed, used the "chat" and called numerous times... (I still have all the documents of trying to get someone to speak to that actually understood how infuriating this was without making light of it... 1. It ruined the surprise because they called my husband when nobody was home two hours before the timeframe they gave me, so not knowing what they were talking about, my husband said I don't know if you have the correct house/person", but they read the address so my husband said I guess just throw it in the garage (because he had no clue what it actually was), so I came home to 3 huge boxes, to try to carry in and set up myself (a 4'11 female). After talking with someone finally, the only thing she said was they can offer me a $50 gift card to bob's... Are you kidding me? Why would"i"pay for delivery charges that they screwed up, which also include setting the furniture up, which didn't happen either... The"final offer" from this woman was $100 gift card to bob's... I said absolutely not... I said i'll return the entire thing, she told me I can't... I am not an [censor], I know I can because there was nobody home to actually sign for it... So she said oh umm ok i'll have someone call you right back never heard from anyone again... Not even one week later, the reading light in the middle console stopped working, being too busy with a christmas etc to even care about this piece of furniture... I waited until after the holidays to calm and try to at least get that fixed... They scheduled a time for someone to come out, after getting all the info and repeating it back to me... They delivered the wrong part of the sofa... Someone was supposed to call me right back... Didn't hear from anyone until the next day... She then switched me to set up another time to have it fixed, I waited on hold for about 15 min... Finally someone picked up, I explained what happened, got disconnected... Someone called me back about 10-15 minutes later and I got disconnected 2 min into that conversation and I haven't heard from anyone since! I don't have any more patience to sit on the phone for 20+ min just to try to speak to an actual person, especially when somebody should have contacted me by now... I have been more than patient with this entire nightmare of a purchase... I would never purchase anothing thing from this company (pretty sad because we have kitchen table, bunk beds, and a sectional from this store, but the experience we had with this... No way!
I am looking into what I need to do next, this is absolutely unacceptable.

On 12/23/17 I called Guardian Furniture Protection Plan to report accidental damage to my Bob's leather couch. The Plan cost me 300$ at the time of purchase (7/28/14) and covers "rips, tears, cuts, burns and punctures" of leather goods. Upon making the call, I was asked "how it happened?" My response was as honest as I could be, "I'm not sure but I had a big party on the 19th with 18 people, one woman had a large metal clip in her hair and leaned back on my sofa, and I believe that's how the tears were made in my leather." Response from interviewer, "Do you want 24 hours to ask someone in your household how it happened?" My response, "there is only my husband and me and that is the only way it could have happened." Apparently, I was too honest in my response and should have taken the time to report this as the "single incident that caused the tear." However, I told the truth and although I sent in the required pictures, I was told the claim was ineligible because I didn't give the exact accident when originally answering the question. I called their customer service, explained my response, and was met with an on-script response-there is nothing we can do because you only have a one time chance to report this accident correctly. I called Bob's, spoke to the manager, Terrence Cook, and he called corporate- Nothing they can do with this "Goof Proof Protection Plan, " they just sell it with their furniture and its out of their hands. I called Corporate and spoke to Austin in customer service- Nothing he can do with the Plan, they can't help me at all. If this isn't a case of "unprovided coverage" then I don't know where else to turn. I didn't know "how" to get them to cover my accidental damage by answering correctly. I am not a liar and I did not want anything more than to have the service dept send someone to look at my tears and tell me how to fix them. They are the professionals- The sale of this Plan is a total SCAM and Bob's should be ashamed to push it on their customers.
The furniture and protection plan was purchased from Bob's-Order # 4106140 Customer # 3884665 Service Request# Guardian: 5961541

Name- Suman Rani
Email- [protected]@yahoo.com

The first sofa set purchased wore out fast and was able to return due to manufacture fault. Second sofa was not able to fit in the stairs. Third sofa set was delivered and my mother in law went to sit down it tipped over and she fell. I complained to the customer service and reported the incident. No sympothy and was told manufacturer fault again. So my husband went again to Bob's and picked another sofa which was supposed to be delivered on 12/23/17 . Delivery team came and left and no delivery done. So I called and requested a full refund after spending over an hour over the phone they said all set refund approved and spike store manager at bobs in woburn. They will pick up my sofa on 12/30 and I willget my money back. But customers service are unwary of that and gave me hard time that it was never discussed. They should listento the recorded phone calls.
Today 12/30/17 still waiting for the delivery after the window time was 12:30 to 4:30. It's now almost 7:00pm ando still waiting. After spending time on the phone with customer service who were helpful at all. And taking time off from work.

I am a VERY DISSATISFIED CUSTOMER! Ive been in and out of hospitals..I am a Disabled Veteran with Multiple Sclerosis! I ordered a couch, chair & fireplace for my new single-level place I just had my carpets cleaned & shampooed and when the fireplace insert was opened in my house, SHATTERED glass EVERYWHERE! They had NOTHING to clean it up with. I Had a Christmas/Thank You Party the next day with no fireplace and glass embedded in my carpet. NOT even an apology from Bobs Discount. All they said was the insert will take 4 days to be redelivered! I called the store and of course they can't do anything because the furniture doesn't come from the store. But yet they were aware of what happened. Again I had to make the call. Still to this day NOBODY had called, emailed, etc to apologize for the inconvenience! NO APOLOGY, NO DISCOUNT FOR THE INCONVENIENCE, NO NOTHING! Poor Customer Service and I will continue to be on Social Media regarding this.

Does their customer service actually exist? I urgently needed their assistance regarding one question I had after I received my order. Called them a million times, left voice messages and emailed them. No one ever called me back. I assume this company is a scam, just because they ignore their customers. Or maybe they never hired people for so-called customer service department. Who knows...

Purchased the Jackson set in July 2017, in November the seam of the back cushion had torn and worked it's way up through the cushion. Bobs sent out a technician who deemed it to not be a manufacturers problem, but tried fixing anyways which held up for not even a week because it was poorly done. if he was not able to fix it right he shouldn't have done it. i called guardian and they will not fix it now because the technician has already messed with it. Why should I deal with a huge tear in my 6 month old couch that was not cheap... i am very upset because now I have to wait until after Christmas because they have to wait 30 days to even ATTEMPT to send another technician which now the tear is frayed so i can assure the technician will not be able to fix it properly. if i would have known how much of a pain this would be I would have never purchased from bobs.

Purchased on 3/4/2017. Paid $1433.86 purchasing the warranty and all the extras (listed price was $800 so I paid nearly double to get the warranty). Sticker shock but went through with purchase. Within 3 months of use, the ottoman lost all it's cushioning -- you could feel the boards on your shins when you rested your legs on it. Called customer service and after being on the phone 25 minutes, they agreed to send out a technician. He wrote a report, apparently as I never heard back from them and had to keep calling, that it was not a manufacturer's defect. What else could it be? We didn't damage it and it's not even our main furniture/used daily--it's in the spare room. Called again and again and get nowhere. Customer service SUCKS.

my name is Rachel Adell. Tel # [protected]. I purchased around $10, 000 worth of furniture around two years ago and I also purchased extra warrantee for my furniture. I had issues with the tracks for three drawers for the chest and the service man came and inspected the chest back in July and ordered the tracks. I received few calls from Bob's that the tracks are back ordered and they will arrive sometimes in November. Even though I was not able to use the drawers I decided to wait. A few weeks ago I got another call that they are discontinued and I have no choice but either wait till end of 2019 to have the chest replaced or have another chest from Bob's or 20% gift card. waiting till end of 2019 is obviously out of question and the stain can not be match with the rest of the bedroom set. choosing another chest is out too since the chest is a part of the set and 20% gift card is no good either, I wont find anything with that in Bobs. I asked the agent to at least honor me with 50% which is about $250 gift card and I will take care of finding the tracks and hiring the right contractor to replace them and it was refused. Bobs should stand by their claim that with buying the warrantee they will take care of the damages within that period and in my case not only they are not doing that, they are willing to compensate me with a fair amount. Please contact me to discuss the issue.