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Bell Mobility / loyalty

1 Ontario, Canada Review updated:
Contact information:
Phone: 9057611120

our small business was looking for a shared mobile plan for four of our emplyees. We approached Telus, Bell, and Rogers. Telus was the lowest, Bell mid range, and Rogers the highest.

two of the current users where already with Bell, one for 12 years and one for 9 years. We approached Bell and asked if they could do a little better than the current offer. Guess what the response was "NO".

I called them and asked if they would rather lose 2 loyal customers than work with us and gain 2 more. They still would not budge.

Abosutly no customer loyalty. Now i know why i am with Telus, but have no say in who the company sticks me with in the shared plan.

Mf
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Comments

  • Ar
      26th of May, 2011
    0 Votes

    Those dumb bell customers never make sense, they want everything for nothing. We suffer so much at Bell because of this stupidity ... sometimes we wish they stop calling all together and go away ... rather get no calls and possibility of business closure than to deal with ###s who know nothing about their plans, bills, or even the phone they're using ...such ###s.

  • Cr
      24th of Sep, 2011
    0 Votes

    you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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