Simple Mobile’s earns a 1.4-star rating from 73 reviews, showing that the majority of customers are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Scam
I was scammed out of $136.00 and they keep saying they don’t see it but my banks seen it just like me. When I made his payment they kept saying it wasn’t going through but they were taking money out They kept asking me to verify my son’s account I gave them the 4 digit passcode that’s on the account they kept sending a code to his phone every time I gave it to them they said one more part we need two phone numbers he’s called in the last 60 days I gave it to them they kept saying no that’s wrong. I asked to speak to a manager several times they just kept over talking me they would never let me speak to management….
Recommendation: This is not a good company
Worst Service and Customer Service
On September 23, 2023 I paid for 15 GB of data on my hotspot but never turned my hotspot on because I needed the data for an event on Monday, September 25, 2023 yet on the company's end they keep saying that I used all the data. I never turned the hotspot on after paying for the 15 GB of data so there is no way that I have used the data. Every time I called in since September 24, 2023 when I finally turned the hotspot on, each of the 17 customer service representatives including being transferred to the
escalations department hangs up without resolving my issue. I have business to run and it cannot run without internet so the company not resolving my issue is not effective. I am very frustrated because I should not have to fight with a company or call a company over and over to give me the service that I paid for and I shouldn't have to be hung up on multiple times without resolving my issue and the representative never calls back when they hang up without completing resolving my issue. I want either my $40.00 back for service I never got to use or they give me a complementary 15 GB of data.
Simple Mobile Complaints 71
Unauthorized deactivation of my sim card
I am filing this complaint against my mobile service provider, Simple Mobile, due to an issue where my SIM card was deactivated and the phone number associated with the SIM card was changed without my consent or prior notification. The issue began in late fall 2023 when I started experiencing problems with not receiving two-factor authentication codes on...
Read full review of Simple MobileVerison Sim card
I've had too many issues with simple mobile to count, I've completely lost any trust with this company. My newest issue is about an email I received about an hour ago for the version sim card since they've left T-Mobile. When I entered my information at the last step, I kept encountering a "Generic error" that halted all progress and forced me to deal with the awful customer service simple mobile has. Basically no one from customer service could help & told me even though I received this email, and many others, they no longer offer the sim even though I get emails and every time I re-up my service I get the same message to switch. I've had enough with dealings with Simple Mobile and I will be searching for a new service plan ASAP.
Claimed loss: Sim card
Desired outcome: Sim card
Confidential Information Hidden: This section contains confidential information visible to verified Simple Mobile representatives only. If you are affiliated with Simple Mobile, please claim your business to access these details.
O
I got a lemon! And no service, no Hotspot 60 $ unlimited card! Why?! 50$ for the phone! [censored]tyadvertizeing false information! I want to send the whole phone box back to your company! And refund my money to debit card asap!or I'm filing lclaim against you for shifty ser I've that don't work,fraudlent!
Simple Mobile wireless
Need it for emergency
!
Claimed loss: $120.00
Desired outcome: The received the services of delay had paid for 60 minute card per unlimited. And I should have Hotspot and all that. I don't got no hanging up on a customerb!!! Fuclk
Is Simple Mobile Legit?
Simple Mobile earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Simple Mobile. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for ww2.simplemobile.com can be seen as a positive aspect for Simple Mobile as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Simple Mobile's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ww2.simplemobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- While Simple Mobile has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the ww2.simplemobile.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Ww2.simplemobile.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ww2.simplemobile.com may offer a niche product or service that is only of interest to a smaller audience.
unauthorized credit card charges
In April I authorized a one time payment to you for a co-worker who was unable to pay her bill. In mid summer after thoroughly going over my bank statements found that I had been charged by Simple mobile for four consecutive months in the amount of 31.53. I contacted Simple mobile who in turn advised me to call my bank's fraud department. Upon doing so they closed and reissued a new card and applied a credit for a portion of the amount that I had been charged by Simple mobile. I thought that this issue had been resolved until yesterday upon checking my statement and noted another charge in the amount of 31.52 from Simple mobile. I am nor have I ever had an account with Simple mobile. How was my new debit card info obtained by you. Once again I have had to deactivate a debit card and wait for a new one to be issued. As far as I am concerned this activity borders on being illegal. Please contact me asap. I would like an explanation and assurance that this matter will resolved.
Desired outcome: A response and resolution. Also a refund for any of the charges I incurred as a result of fraudulent activity.
Awful customer service
Mary and Johnny were the 2 awful customer service representatives I spoke to tonight. I also have recording of how awful the customer service was. Lol unfortunately can't upload on the reviews. I highly don't recommend simple mobile at all. They were very unprofessional! I never in all my 20 yrs in customer service would I speak to a customer like that. Simple mobile representatives are not about customer satisfaction. Simple mobile really need to pay attention to who they have working with the customers and how they speak to customer. Simple mobile customer service representatives definitely need some training. Worst service I ever received 😒
Samsung phone transport number
I have been on the phone two days trying to get a transport number I have a business with business cards, tshirts, door sign, building sign and many other things with my number on it. I cannot change my number and they had every excuse why I could not get the number. All of a sudden I cant get text or emails from them but if I needed more data or to pay my bill I would get a text so all of a sudden I can't...They doing this on purpose...
Yep, [censored]tiest company in the entire mobilephone space, even worse than Verizon
I paid my phone bill on 9/03/2023 they put my phone on then about 2 hours my phone cutoff no data and no phone call it says deactivated
I having problems with my data and phone calls saying deactivated and I paid my bill on 9/03/2023 I got in contact with customer service they cut my phone service on then about 2 hours it cut off I don't know what the problem is and I have agreement with smart pay which I make payments on my phone and they take out monthly phone bill which I didn't know until chime let me know which I already made a payment to simply mobile. I paid 2 times this month $54.29+$50.29 they need to fix this problem
Simple mobile cellar and customer service is the worst
i have a situation involving a phone number I've had for years now that i ported over to simple mobile/tracfone wireless 2 years ago.. Recently the service wasn't working so they told me to use a different phone.. i put the SIM in a different phone and it worked fine for about 10 minutes then they deactivated my number and said i was roaming.. so i asked...
Read full review of Simple Mobileno me quieren devolver mi numero
perdi mi tel. en mi pais llame a simple mobil a pedir mi numero y no me lo quieren dar dicen que me lo dan si resibo un numero de referencia ami tel que estupidos si lo perdi como va llegar disen que eso es sus poticas eso hay algo raro vi los reviews y mucha gente habla de eso no que quieren devolver los numeros que pasa con esto es una estafa o ke y me hablaron mal y me colgaron, debuelvamen mi numero lo tengo por mucho tiempo . mala compania
Desired outcome: que me devuelvan mi numero de telefono
Tech support [protected]
I like my phone it works just fine. I need help. Your techs can't help me. I give them my ph# and security pin. My problem is my fault. When i opened my registration account my email is misspelled. What I think takes place is when simple mobile techs try to email me with my proper email it goes to the default of my registration email and I don't' get the email. Same for your my account app. It says when you forget password to enter the email that you registered with. I don't get the email either. Your security is problematic. They ask for two phone #'s used in the last 60 days for varication. This is my first phone ever and it's only 6 days usage from the 10 Aug 23. They don't have numbers from my recents and that's not my fault. Maybe a better verification would be the ph ser#. They can't email me a code because it defaults to the email when I registered and I don't get the email. I'm in a catch 22. I know it's my fault the phone has small print and my stubby fingers.
Desired outcome: Someone with more authority than your techs. I just want someone to look at my registration account and it it's misspelled to correct it. The email would be the same except for Capital letter and one other letter that is an error.
Phone service fraud
7/22/2023- 8/4/2023- I have spoken to simple mobile numerous times daily during the time frame above regarding my son's phone service and data not working for the past 30 days. After further investigation it turns out it hasn't been working longer than that, but he didn't know that was the issue, he had assumed that he was out of data or that we were restricting his data, neither of which was the case. The account showed that data had not been used the past 2 months. They were unable to fix the problem and it still persists, even after changing the Sim card etc. Seeing as they continue to charge me for service that is unable to be used, I requested a refund. I continued to get passed around to supervisor after supervisor. The last person i spoke to said you will never get a refund from us. She stated point blank that it was fraud and she didn't care that she was not going to refund us and the charges would continue to come out of the account. I never even authorized for auto payments as I was careful to only pay one month at a time because we were looking to add our son onto our phone plan anyway. I'm not sure if he accidently enrolled in auto payment, but regardless if a customer asks for you to take the card info off the account as they are done with the situation, you should do it. I shouldn't have to call the bank and ask that they cancel my card. Simple Mobile should be ashamed of outsourcing to employees who don't care about providing proper customer service and in fact admit what they are doing is fraud. I hope you rot on the 35 bucks a month that you are fraudulently taking from a child in foster care.
Desired outcome: Provide a refund and delete my payment info.
Hi, Emily Sartin. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, our main goal is to provide quality of customer service to our valued customers. We do not mean to make you feel this way. We want to sort this out together with you now, however, in order to do that we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Service cancellation
On the morning of July 14, 2023 (between 10am to noon) I attempted to cancel my hotspot service on Simple Mobile. There is no help on the website. search for 'cancel' and there are no hits. Finally tried to cancel by speaking to customer service in India (I presume, since the three different representatives had Indian accents). Each asked me to answer on of the challenge questions on my profile. Well, the unique thing about my profile is that it does NOT contain my name, address, or challenge questions. But does contain my PIN. Each time they said they sent me an email with a verification code... but those emails didn't show up in my inbox until over 6 hours later (6:35, 6:36, & 6:36PM respectively). The Customer Service representatives and I got really tired of waiting.
They each asked me to change some information on my Profile on the website, but per the attached, I got the message "Your Account Information cannot be updated at this time. Please try again later." I still get this message today, August 4, 2023.
I have requested that my credit card company dispute the charge on July 14th. And I am now registering this complaint via this website.
Desired outcome: Cancellation of account [protected] and refund all monies paid or received after July 13, 2023.
Update 8/13/23: I was able to contact customer service on the phone and Rogellm (not sure of the spelling). She sent me a validation email, that came right away vs the 6-hour delay mentioned in my earlier post. She said she deactivated my hotspot and account. Then she said she would transfer me to billing for processing my refund... guess what? I was disconnected without the transfer.
This has consumed many hours of my time and I am afraid that I have rewarded Simple Mobile for not providing an easy way to cancel the service by their charging me for two months of NO service.
I suppose that if I had spent multiple days trying to connect with customer service back in July I might have gotten to this point, but I have a job and a life, thus this was not on my "do till it's done" list.
Hi, Don D4200. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, our main goal is to provide quality of customer service to our valued customers. We do not mean to make you feel this way. We want to sort this out together with you now, however, in order to do that we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Every method you suggested in your reply is useless to me. The email address in your message gets an error message (see attached). The phone number is redacted. The text line only allows 3 replies, none of which helps me. So in the interest of time I copy and/or attach the email that I can't seem to send:
To Whom It May Concern,
Re: Account for Hotspot 470 469 XXXX; IMEI # 89012607861816XXXX
After trying your customer service 3 times on July 14th, 2023 without satisfaction, I wrote a complaint on www.complaintsboard.com to which I got this reply:
AlexTrac of Medley, US
Aug 07, 2023
4:58 pm EDT
Hi, Don D4200. This is Alex from SIMPLE Mobile.
We are very sorry to hear that. As your service provider, our main goal is to provide quality of customer service to our valued customers. We do not mean to make you feel this way. We want to sort this out together with you now, however, in order to do that we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
The 611611 text line is of no help what-so-ever. I can only reply BYOP, SWITCH, or ACTIVATE... useless to me.
The call us at is [protected] whatever that means... again useless to me.
Thus I am attempting to "chat with" you via this email by copying the link in the message above. But when I do, I get this message:
ScreenHunter 865.jpg
What I want is for you to cancel my service from the first date that I attempted to cancel my service, July 14, 2023 and refund the charges that you have charged me.
Signed
D4200
[protected]
I lost the cellphone, tried contacting customer service to change the service to a new phone. When, I first got the original cellphone, I was not properly set with a user name and password. I was finally able to access my account online. MY name was not set up, date of birth was wrong and I could not make any changes to it. I am not tech savvy in setting the account. The sales person did a poor job in properly setting up and explaining how to use my online account. I have been on contact by phone repeatedly to change the new phone with the old telephone number however we never got it to work. They were asking for security questions and code numbers which sales representatives failed to provide for me. Security questions were not set up and representatives kept insisting we answer. Answers were never acknowledged because they were never set up in the first place AND/OR the sales representatives never gave security questions or codes in the first place! I Repeatedly requested were made on the phone in April 2023 in May 2023 in June 2023. I want my phone number ported to my new cellphone and credited for the 3 months that I have set on auto pay. For the lost cell phone that I have been charged for, since March 2023. Also, I was told to buy a new sim card which I did and was treated like [censored].
Desired outcome: I want to activate my cell phone and get the credit that I have been charged.
Hi Sloima Saks.This is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Phone number/ new sim card
Hello, my name is Erica and I wanted to file a complaint over my lack of service. I recently bought a new sim card after losing my old one through simple mobile and wanted to transfer my old phone number to the new sim card. After speaking with customer service during the process they assured me that once I bought the service plan my phone would be able to work. It has been a week and I still can't make calls. I have called customer service multiple times, but they are of no help. I would either like to get my phone number transferred or my money back.
Hi Erica Nu. this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Start it 3 days ago lose my phone
i lose my phone 3 days ago this sunday just past i been trying to reach in to you guys but nobory havent have the care that i been with out phone for 3 day while i am paying for a service taking to you guys over 2 days i will call tomorrow two to see i want to recover my number i have a new phone and a new chip but i want the same number is [protected] name is under is marco barriga the problem is that sense its was a pre pay i never have to regritation or call about put in my name it never ocurme that i have to do that please i want somebory to help i can proof with my bankstament that i been paying to that account cellphone every month i can as my bank for if its necessary service will expire the 11 of june i will pay again to used please habve this matter taking care thank you my friends phone number is [protected] you guys call call me there
Desired outcome: somebory help me
Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Sim card / my account / activation / representative
*LONG POST*
I've been without a phone for a month now due to the fact that I was told "even if your phone bill is paid, it will not work because you need our new sim card. Originally, I called for my payment history. No one could help reset my password on"my account". The second rep said that the first rep put in the wrong email address. Even then, the second rep couldn't help because I wasn't receiving the email at all. The first rep hung up on me. That day, I talked to 6 different people. I eventually got into it on my own. Then, no one could help me by processing the ordering of the sim card THEY SAID I NEEDED! FINALLY, again I went online and ordered this sim myself! Next, A week went by, and I still hadn't received this sim that was ordered! I contacted the customer service again, went through like three different people due to being hung up on AGAIN! The final lady told me that they had stopped the process and started it again, so I didn't have a tracking number yet and the give them 3 MORE days! I asked to be accommodated and was told no that day. TODAY I got the sim, went through 3 reps before one of activated it. They tried making me pay my bill before, but I was told not to pay my bill so I asked for my last plan to be extended so then I'd get the free month that came with the sim instead of paying for a month when I've been put through literal hell. This man did it and said everything should work within an hour. Ofc it didn't so I called back. YALL, I WENT THROGH 10 REPS TODAY telling me they'd do a call back because they needed to wait 15 mins to see if it'd work, all making me do the same things and it not working. Remind you, every time someone called me back, I then would have to tell this NEW REP the whole spill again and that we've tried everything. THEY WOULD STILL MAKE ME DO THE SAME STUFF. IM SCREAMING AND CRYING AT THIS POINT, I haven't had a phone in a month because of them, now I have everything they wanted me to have and STILL my phone is ONLY CALLING OUT AND RECIEVING CALLS. Then all that to end up being told they extended my plan WHICH WAS A 10$ TALK ONLY plan... I've never bought that plan my whole 3 yrs being with them! She tried arguing with me stating that that's the previous plan I always buy! I pulled up my transaction history, told her... She put me on hold for 15 mins and HUNG UP! Again, I'm crying... Every time I get A LITTLE INFO FINALLY, I GET HUNG UP ON then have to explain it all again and the next rep NEVER helps or knows what to do so it's always back to square one!
I called and spoke to a man, told him what she said, his response"i'm not sure why she told you that because you've never bought that plan and if that is the only problem, that's an easy fix."
HE LTTERLLY FIXED MY ISSUE WITHIN SECONDS! ALL DAY, no one thought to check my plan? I'm sure it was RIGHT THERE...
I'm so disappointed with this company... On top of everything, not one rep tried accommodating me at all and I know they can see in the records how many times I've called in the last 3 weeks... NOTHING except for my phone that I pay for, working again...
I used to be with straight talk but had to switch due to my phone but if I even had the very first issue, they would have made sure to make it right and accommodated me.
You all treat your customers like complete crap and the reps have no idea what they are doing besides bare minimum things, needs more training and better people all together.
Desired outcome: 3 Free Months of Service
Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This doesn't help me at all. You telling me to contact customer service, is what i've been doing these past 3 weeks now... How can I be compensated for all of this is what I need to know? What can you do to make what I have been through right? How can you fix this to where I will be satisfied with the outcome and stay with simple mobile? Don't you want me to say "simple mobile made a mistake but they definitely made it right and made me a happy customer"?
Phone service
This is the 3 time that I have been on this site and the more that I learn about this site I can see the people here truly care about people thank you so much my name is John earley I live in Greenville North Carolina here is my story again I have been with simple mobile for awhile now they started out great until I got this new paid for iPhone 11 that was unlocked and I could turn on services from any phone company until I got simple mobile and they put a lock on my phone where I could no longer pick and choose the phone company that I wanted service with and they started my bill at 30 dollars but last month and this month they have went crazy in charging me for anything they could because they know I can’t switch phone companies now the locked my phone and I didn’t even buy my phone from simple mobile I got my phone at a T-MOBLE store I had no idea that simple mobile was going to put a lock on my new iPhone I paid 650 dollars for my iPhone and can’t use it with any service that I want to anymore I am 62 years old and in a wheelchair plus live alone and the only way I have to get help if I need help is my phone and I can’t even text on my phone anymore plus the phone calls get dropped often now so I am stuck in a home with no way to call for help because I trusted simple mobile it sent me into a deep depression because of what simple mobile did to me and they will not fix my phone so I could text and have a good call that will not get dropped I have been on the phone with simple mobile for two whole days and nothing has been fixed with my phone and they refuse to take the lock off my phone so I could switch to another phone company and plus simple mobile sent me a new sims card when they joined Verizon and the sims card they sent me made my phone lose all programming so I had to take my phone to a simple mobile store and have my phone reprogrammed just to make it work again when they called me about the new sims card they said they checked my phones IMEI number and another ID number on my phone and told me the new sims card would work great with my iPhone but all it did the minute that I put the sims card in my phone and turn my phone on it made my phone lose all programming and would not work until I got to the simple mobile store and that was 190 dollars so now I am stuck with a almost 1000 dollar phone that I can no longer use and like a dummy I paid my phone bill early this month and I got so mad with simple mobile because the only thing they did to fix my phone was told me to go buy another sims card and I have gotten 3 sims cards since then because every time I get on the phone with simple mobile they just tell me to go buy another sims card and do nothing to try to fix my phone now I am afraid to live alone because if I fall being unable to walk I will be unable to call for help so like I said I am stuck with a 1000 dollars in this new iPhone and can’t use it to call for help and I have nowhere to turn for help and the only way I feel safe to live alone is to have a phone with me at all times but simple mobile and track phone both companies have the service together have took and took from me to where I almost have no money for food I only get a small check each month and simple mobile and track phone wireless are trying to take what little I do have left after paying my bills and plus have a lock on a phone I didn’t even buy from simple mobile my phone number is [protected] but if you can’t get me on this phone email me at John. [protected]@icloud.com I have no other phone and I don’t know anyone around me to ask to use the phone simple mobile has taken my life from me behind this phone that I am stuck with and refuse to unlock a phone I didn’t even buy from them and I paid my phone in full at T-MOBLE the day I got it but because of simple mobile I am no longer free to use my phone with any phone company that I choose to use it with so simple mobile and track phone wireless have taken my freedom and my peace of mind away and don’t care if I fall and get hurt and unable to call for help because of them I will sue simple mobile and track phone wireless not to get money or a new phone but just to make them take the lock off my phone and make my phone to where I can use my phone and feel safe again I beg you please help me I have no money to buy another phone and they got me stuck with simple mobile and track phone wireless who can I get to help me just to be able to use my phone again and regain my peace of mind and freedom again again if you can’t get ahold of me buy phone this is the only phone that I have please email me again my name is John earley and my number is [protected] but I don’t know the times that this phone will work or not work if you try to call me my email John. [protected]@icloud.com I have a MacBook Pro that I use to try to contact people with but it hurts to know that simple mobile cares no more about me or my safety than they do and I have told them I am in a wheelchair unable to walk and live alone but they just said oh well and pushed me off to another person in the phone company so back and forth they send me and after being on the phone with simple mobile and track phone wireless my phone still don’t work they tried to say it was because of my phone so I took it to a service technician to check out and he said my phone is fine it is new but they have put a lock on my phone I don’t want to throw this phone in the trash I have to much money in this phone now and plus I will never be able to afford a iPhone again in my lifetime this is my first new iPhone that I have ever had in my life I was so proud of my new iPhone but now because of simple mobile and track phone wireless I am afraid to even touch my phone much now because what will they come up next to charge me for all I ask is please help me to be able to use my iPhone again and regain my freedom please help me
Desired outcome: To be able to use my phone again with any phone company that I choose
Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
service delay
Jan. 26, 2023
I was going to make a call and my service was canceled for some reason, I found out the someone that i don't know has changed my phone number without my premission. I don't know how they got into my account. Now, I am continuous calling try to correct the problem, customer service agent telling me that I have to wait until the next month cycle in Feb. and I paid for Jan. already. I want my service to be restored and they say they can't restore the service at this time.
Desired outcome: must wait until feb. to give restored service.
Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Two lines and only one works since they switched to verizon
My bill was paid, and I can't receive nor make calls from my phone. I have another line on my account and its working. I've been without service for three days and customer service has not been any help. They keep telling me that they are updating their system but what do I do in the meantime? I liked the service when I got it 4 years ago and it was good...
Read full review of Simple Mobile and 1 commentAccount Number Issue
I had one of the wors experience with their Philippines base customer service. The women I spoke to cut my call 3 times because I asked her to tell me my account number. First, she said it's the IMEI then she said oh no its actually the last 15 digits of the SIM card number. I confronted her and told her how I am supposed to believe her because she is changing her statement sounds very deceitful & dishonest. I got suspicious and asked to speak to a supervisor but that women were so disrespectful, manipulative, dodgy and told me "Oh we cannot transfer you to customer service, it's not in our policy" I told are you Ok? I am the customer and I have a problem which is escalating so that's exactly what managers/ supervisors are for. She never listened and just kept going denying me to get transferred to a manager or a different department.
Hi this is Alex from SIMPLE Mobile.
Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://www.simplemobile.com/contactus, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Call you? when I did call and wanted to speak supervisor a representative was very rude you didn't transfer and kept on that line insulting me. If you are really sorry for the customer, then give us a number where we can speak someone else except those disrespectful, unmannered & rude customers service agents. How does one even file a complain? you guys have no phone or escalation point of contact.
Overview of Simple Mobile complaint handling
-
Simple Mobile Contacts
-
Simple Mobile phone numbers+1 (877) 878-7908+1 (877) 878-7908Click up if you have successfully reached Simple Mobile by calling +1 (877) 878-7908 phone number 0 0 users reported that they have successfully reached Simple Mobile by calling +1 (877) 878-7908 phone number Click down if you have unsuccessfully reached Simple Mobile by calling +1 (877) 878-7908 phone number 0 0 users reported that they have UNsuccessfully reached Simple Mobile by calling +1 (877) 878-7908 phone number
-
Simple Mobile emailsprivacy@tracfone.com100%Confidence score: 100%Support
-
Simple Mobile address9700 NW 112th Avenue, Miami, Florida, 33178, United States
-
Simple Mobile social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 15, 2024
- View all Simple Mobile contacts
Most discussed complaints
Samsung phone transport numberRecent comments about Simple Mobile company
Samsung phone transport numberOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I'm planning to take legal action against my mobile service provider, Simple Mobile, due to an issue where my SIM card was deactivated and the phone number associated with the SIM card was changed without my consent or prior notification. if anyone knows lawyers that can help me with it please email me at pejmangelan@yahoo.com