Bell Mobility / billing
First off, this is not the first "screw-up" of Bell's on me but I am a little "over the top" on this one so here I am.
It has got to a point where Bell (all services) mess up so much you throw up your hands and live with it.
This matter involves there cell phone catagory. Called again today (second month in a row) about over charges on my cell phone. I pay a fee for unlimited texting which I applied 3 months a go. Not only are they billing me for the unlimited texting they are billing me for the texts!! Roughly $100+ last month and again this month, above my normal fee's. This is after I thought I had straightened it out with them last month.
This is a huge company that continues to run like this over and over.
This past call this morning for over charging me again left me on hold for over an hour. Called at 10:27 a.m., hung up at 11:34.
Soooo, can't get the bill right and continue to treat coustomers like crap with service.
I could go on for ever. If there is anyone reading this that has a phone number email or what ever for me to contact or can recommend anything that is serious (I don't need anymore jokes, Bell has been a laugh) please amail me.
That's the worst part of this. You never expect such a huge company to be so pathetic with their coustomers but yet I have no way of really making them pay in some way for again and again messing up. Some ignorant people I'm sure are paying these over stated bills and not knowing it. That is stealing. You know Bell will not refund the money. They are over billing hoping even a small number of people pay the inflated mark up. What's the worst that happens to them??? People like me call and have it adjusted to the right amount!! That's it!!
Bell has nothing to lose by over billing but lots to gain by stealing from their coustomers!! Like I said, very PATHETIC!!
firstname.lastname@example.org if you have an answer to how I can really nail these bas****s
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