Menu
Bell Customer Service Phone, Email, Contacts

Bell
reviews & complaints

www.bell.ca
www.bell.ca

Learn how the rating is calculated

1.9 693 Reviews

Bell Complaints Summary

155 Resolved
537 Unresolved
Our verdict: When using services from Bell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bell has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bell. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bell reviews & complaints 693

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Bell reviews & complaints

ComplaintsBoard
V
4:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell promotional offer from bell canada

On October 27, 2007, I received a call from a representative from Bell Canada. A bell representative asked me if I would like to receive a new 'wireless' modem, no charge for this. It would increase speed of my computer by 20%. (Guess what, no increase in speed) I accepted the offer. But wait, bell Canada had an exceptional 'promotional offer' if I was interested. A laptop for an increase in my monthly billing of just $12.00 a month for 36 months. The total would ultimately be a total of $432.00 for 36 months. Frankly, I hardly use the computer I have now. But my daughter asked if she could have it for school research, homework for the grand daughter. OK with me, I can pay $12.00 a month added to my monthly billing for 36 months. I had gotten the phone number and called the representative. I accepted the promotional offer with the aforementioned terms. Shortly thereafter I received the wireless modem.

About a week later I received a call from a rep. stating bell had depleted its supply of the promotional laptop and it was necessary to reorder to satisfy customer orders. But wait, the substitute would be an improved model. He said I was lucky to get the improved model under the same terms given to me before. OK with me.

Couple weeks or so later I received the laptop. My daughter was visiting me and opened the package. She took the instructions and I immediately put other documents into a file folder. I did not read anything as I already knew the terms. This was in late November. We contacted Bell customer service and arranged for my daughter to have the laptop and her added to my account. This was necessary in case there was a future problem and she needed a technician, etc.
My bell billing for January arrived. I checked the charges and saw that a $30.00 charge for a 'laptop starter fusion' was debited to my account. I thought this might be an initial activation fee so I paid it. My February arrived with another $30.00 charge for a 'notebook starter'. I called Bell and queried the charge. I was told the substitute laptop was a more expensive model that I had received. I explain the original call from Bell offering a laptop at $12.00 monthly for 36 months, and the latter call saying I would receive a substitute as Bell had depleted its supply. Also, that I was told there was no extra charge. The terms remained the same.

This effort gained nothing from the many Bell representatives I have emailed (online chat with representatives) and spoken to regarding the promotional offer. The callously tell me I received a more expensive model and, to put it simply, I need to pay for it, period! My last conversion with a Bell rep. named 'Edward' (don’t give surname) with Agent ID of X7515, located in the Ottawa Billing office. Understand that there have been numerous contacts with Bell but never with the same representative. He apparently perused my complaints (with some callous I might mention) and suggested he could lower the total monthly billing for me by eliminating my anti-virus, and other internet services to lower the bill. However, this did not affect the charge for the laptop which is $30.00 for 36 months for a grand total of $1, 080.00! Needless to say I was reluctant to accept this as this whole thing was not my mistake by one made by Bell. Edward and I agreed that he call me the next day to confirm my acceptance of his suggestion. I waited all day and received no call from him. (By the way, during these contacts I was informed that Bell does not directly offer promotional products. Bell sub-contracts such offers to different companies). As far as I am concerned the mistake belongs to Bell or its sub-contractor. I was told by another bell rep. named 'Caleb' Agent ID 6806 that he had forwarded a request to investigate the company offering the promotional laptop. As of now, that appears still on-going if in fact he did indeed make the effort and to follow-up on the investigation. As of now, I do not have anti-virus because Edward took it off my internet services. I believe he thinks his suggestion for lowering my monthly payments thought eliminating is ok with him as there is no contact from him. The problem is it has poor English speaking reps with little knowledge of comprehension skills with the language. They don’t care what happened, who caused it, who to lay blame on, EXCEPT hey the customer got the laptop he should pay for it. Misleading information from Bell or not, Customer has it so shut up and just pay for it.

Communication is lousy because of poor English from reps. I have been to India many time, to ten Philippines, and around eastern Canada. How the hell can one focus on anything in this organized chaos of Bell Canada.

Read full review of Bell and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
R
R
RENE7051
, US
May 06, 2014 5:13 pm EDT

AFTER A YEAR OF PROMISES AND TRANSFER TO 30 TO 40 DIFFERENT OPERATORS, I STILL HAD TO PAY FOR BELL'S AGGRESSIVE SALES AND FRAUDULENT ADVERTISING. YOU MAY AK WHY I SOULD PUT UP WITH UNFAIR PRACTICES? BELL EMPLOYS PEOPLE PAYING THEM LESS THAN 1 DOLLAR AN HOUR IN SWEAT CALL CENTRES. I CAN NOT KEEP UP WITH THEIR CALOUS METHODS. PLEASE LETS USE THEIR OWN COMOPETION AGAINTS THEM DO NOT SIGN OR AGREE TO ANY CONTRACT WITH THEM. I STILL BELEIVE IN CANADA.

R
R
Rick In Ottawa
Ottawa, CA
Dec 01, 2010 9:46 am EST

You know, I'm sure I'm going to be disliked for this comment, but it's complaints like this that make life harder for those of us who have something more tangible to complain about. I mean, you did get a decent laptop, with a 3-yr plan, for only $1000 with all interest included right? Ok, they didn't properly inform you of the terms and made a mistake, big deal! It's your responsibility to read your contract agreement when you received it and not just "filed it away" assuming all is good. You could've returned the laptop and cancelled the agreement, under the OEB act you have the right withing 10 days of any signed contract agreement to change your mind and void the contract, and if the terms are wrong (on paper), then you have the right to cancel the agreement anytime during the vendor's mandatory confirmation during the first 60 days (a bill qualifies as this).

Now I don't work for Bell, as I'm sure a lot of people will quickly assume, I'm a Bell customer just like you. However, I'm a Bell customer who went without his high-end fibre internet service for nearly four months, despite paying his bill regularly, due to a rare technical fault with the Sympatico servers and my "node", which occured when they did a switch on my Fibre network. Depsite all my complaints and efforts to get my service restored, it took dozens of phone calls, registered letters, and complaints to the BBB before they finally escalated my issue up the ladder to senior management, who had to get their network engineers to basically take the system apart at their end to find the glitch.

This delay in not having an internet service at home led me to have to use my mobile (cellular) internet account for my home needs, which cost me over $700 in excess charges (as mobile internet is expensive if used heavily, such as for business use at the home office). Do you hear me raising a huge stink about it? No. It was a mistake, and they apologized and gave me a rebate on my service. I'm still out a lot of money, but such is life. That's not my point though. My point is, my issue would have been escalated much quicker, which would've saved me a lot of money, if they didn't have to deal with unreasonable people who make a mountain out of an ant hill. You need to take responsibility for your actions, and thoroughly check the written terms of your agreements. Another example, if you need one, I have a wireless account with seven lines (and phones) on it, for my staff. About a year ago, my account got frauded by a disgruntled sales associate of the wireless provider, who frauded my account for a bunch of expensive smart phones. The error was all theirs, as it was their employee who frauded my account, and my account should've not been accessed by a total stranger in the first place. Regardless, it took me nearly a year to get the matter escalated to the fraud department and get the charges and interest refunded.

Again, I didn't raise a huge stink, they're a big company, and can't control what their staff do despite how much they train them and supervise them. My only gripe was that it took so long to get the matter escalated, because they have to filter out all the unreasonable people who file complaints such as: "You guys billed me for text messages, when you told me they would be free! I want my money back!" ... he/she did the text messages? Well, he/she should've done their homework and made sure that they were really free... companies are out to make a profit, that's all part of our society. Why would they be giving free things without a catch?

W
W
wendal18
Toronto, CA
Aug 25, 2010 10:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I think Canadians should stop doing business with Canadian companies like Bell that transfer jobs offshore to India. I truly love the Indian people but find doing business with them from Canada totally frustrating. I am no longer doing any business with Dell for much the same reason. It takes the Bell Call Centre in India 10 calls to do what a Canadian can do in one call. Fight back and withdraw your business. If enough of us speak up we can bring about change!

H
H
Holy514
Montreal, CA
Jul 08, 2009 10:46 am EDT

Bell Canada English call center situated in India is by far the worst customer service I've ever seen in my life, lack of training, lack of knowledge, etc. they did a major screwup on my account, without advising me, they changed my account number, so for 3 consecutive months, my payment went on a old account, so of course they shut me off, by calling there Indian customer service, I was told that it was my responsibility to go to my bank to reverse the charges, and to provide the new account, how is it my responsibility for there mistake? And ever since then, I have to call back every month because they are unable to revert my payment to the new account they created for god knows what reason. This issue is extremely frustrating, and it is obvious that Bell does not care about there clientele, so my suggestion for anyone that is thinking of going with Bell express vu...DON'T! ! ! ! !

A
A
Andrew Hartshorn
,
Oct 08, 2008 5:26 am EDT

My God, I'm in hell! How do I find a phone number for Canada service, or an email of someone in Canada?

M
M
m hager
,
Aug 29, 2008 8:27 am EDT

I'm tired of contacted Bell over anything, i can't believe with all of the lay offs and cut backs at Bell, we can't get a person on the phone that is actually located in Canada and can speak ENGLISH that we as customers can understand . Every time i call it's always someone located in India, after all it's called Bell Canada not Bell India !

T
T
TIRED OF THE B.S.
,
Aug 29, 2008 8:22 am EDT

I tired of contacted Bell over anything, i can't believe with all of the lay offs and cut backs at Bell, we can't get a person on the phone that is actually located in Canada and can speak ENGLISH that we as customers can understand . Every time i call it's always someone located in India, after all it's called Bell Canada not Bell India !

ComplaintsBoard
V
6:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell bell. ca withdrew pre-authorized payment, when never authorized

In Early March, 2008, I had made a complete payment for my current balance and notified Bell of the transaction. On April 2nd, Bell withdrew the exact funds from my account through a preauthorized payment setup.

At no point have I signed up for preauthorized payments. I never consented to funds being withdrawn automatically from my account under any circumstances.

The withdrawal took place minutes before my rent payment (which IS preauthorized) was to come out; putting my account into overdraft.

If my account balance was zero, why did they withdraw the same amount as my last payment which had already been received? How were they able to access my account to withdraw the funds without my permission? If a signature was used, what signature was it (as it was certainly not mine; and preauthorize actions on this account require my signature)?

Bell claims that it is impossible that I did not agree to a preauthorize payment. They refuse to take responsibility for this action. They would not even admit fault at withdrawing an amount which has already been paid in full 3 weeks earlier.

Bell should additionally cover my overdraft fees, or provide some sort of apology for obviously violating my rights.

Read full review of Bell and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
nathalie
,
Sep 18, 2008 8:55 am EDT

Hi, I just myself was looking at my husband's bank account and realized that there was a charge, an authorized payment that had gone through from bell canada as opposed to bell sympatico which is the only service we have ever authorized them for. So I proceeded to call them and all they could tell me is that someone (my husband) would have had to authorize this with his signature. I know he never did this because I was always the one to pay the home phone bill manually through my account not his. And that suited him fine. He only had to worry about the internet. Could this be a ploy for bell to make sure all the bills are paid? Totally illegal... without autorization. Now that they have done this are they also going to automatically withdraw for the cell phone too. I am still dealing with this, have to go see the bank. They seem to think they can do whatever they want once they have your bank account number. There has to be a lot of other people dealing with this?/

D
D
D.H. Smith
,
May 16, 2008 7:34 pm EDT

For preauthorized debit problems, see the Financial Consumer Agency of Canada information at: http://www.acfc.gc.ca/eng/consumers/FAQs/QAView.asp?id=249

It may be helpful...

Dave

ComplaintsBoard
C
10:40 pm EDT

Bell the worst Customer service I EVER DEALT with!

This is the worst Customer service I EVER DEALT with.

Problem: 3 yrs ago, Bell replaced their smart cards with new ones. They were supposed to be sent to all subscribers free of charge, so they could replace their old ones. We were never sent new smartcards for our receivers, the only reason we had satellite was that we purchased a PVR model, just prior to the change so it was already equipped with the new version of their smart card.

After many requests, I was promised they would send my cards out... they never came. Now I am told that being that it's been 3 yrs I will have to pay $70 each for the smart cards

Bells argument:

- they have no record of me calling to request them, and why do I wait 3 years?

My reply:

- I have requested them and have been promised they were coming, it's not my fault this was never recorded. Bell Express employees get paid to take my calls, I DON'T get paid to sit on hold, beg, argue or plead for my smart cards. That's why I did it only every few months, that and I was patiently waiting for them to be mailed as promised.

Bells Argument:

- The receivers in question are 8 yrs old. Be happy you got that time out of them and purchase new equipment

My reply:

-They weren't 8 yrs old when I first requested my smart cards. On top of that why should we be punished for taking care of our equipment. I just want the smart cards so we have satellite in our bedroom. We don't need anything fancy as we have our PVR upstairs. Plus we will replace our equipment when we decide to, Bell should have no right to try and force that on thier customers.
If we want to be cheap that is our prerogative! We pay our $100 monthly programming bill so they should be happy.

In Closing:
I emailed them through their site in Dec never got a reply. Now it's Feb 2008, still no smart cards.
You can't complain to anyone, because everyone seems to be a manager there, but yet no one can do anything. As far as getting a hold of anyone that is really incharge it's impossible.
I swear if you complain they pass you around the call center, laughing.
We've been long standing customers since 2000, all I asked for is my Smart Cards that I should have been sent 3 yrs ago... nothing more... nothing less. The fact that they are willing to loss our business over this, shows their dedication to customer service.

Thanks for listening everyone :)

P.S
We called Star Choice about their programming, ( because we felt if we are being forced to buy new equipment and get crappy customer service, we might as well change providers) Anyways, with Star choice you DON'T have to wait on hold, you leave your number and it calls you back when you are next in line for a customer service representative... what an awesome idea and a real time saver!

Read full review of Bell and 10 comments
Hide full review
10 comments
Add a comment
G
G
Gerry Roy
Swastika, CA
Mar 12, 2011 10:32 pm EST

I am being overcharged for crappy t.v. that promises over 100 channels, but in reality 99 of them are the exact same. I want my money back!

Gerry Roy

D
D
Dawn Sihlis
,
Nov 13, 2008 10:38 am EST

I currently haven't got any channels. The pop up reagrding the smart card expiration kept on popping up every 10 minutes. I phoned regarding this and they said they sent me a new smart card in the mail. I have been waiting for this card for 2 months. My husband phoned last week to complain as we kept losing channels daily. They said the smart card is in the mail. Well now we have discovered a problem, they sent it to an invalid address. How insane is that? Seems strange that they can send us our monthly bill, but the smart card they decided to send it to our physical rural address, which doesn't exist through postage. Why the heck is it so difficult to read our mailing address and f***ing send it there? So after a promise of 5 business days, it is still not here. I phoned yesterday. The trouble is I only have cell service where I live. I spend 27 minutes of my phone time between language barriers and holding to find out that they sent my card out 51 days ago. I guess they didn't get that call from my husband the week before. Now another 7 business days to wait and for what, I aint holding my breath. After all this and I explain to the guy that I am on a cell phone costing me a great deal of money although I have free incoming calls, he can't call me back. He then has the nerve to ask me to answer a few customer service questions and actually expects me to use more of my precious cell phone minutes for their companies benefit. I guess he didn't hear me as I said I haven't got time for this, he asked me if I wanted to purchase 5 new channels for only $1, I haven't got any channels right now, so what the hell good is 5 more I won't see, just another dollar gone, I said no and good-bye. I want to switch to star choice or something like that, but my husband wants to have the PVR to record, he's patient, but I am just pissed off!

S
S
Scott
,
Oct 07, 2008 8:21 am EDT

I agree with you wholeheartedly. My "Smartcard" went down on Thursday night and when I got a hold of someone they told me they were going to issue a new card and that it will take 5-7 business days. I asked if I could speak to a manager and they put me on hold with someone who couldn't help me. I went round and round in circles for 3 hours. I can't wait to cancel this service. It is the pits.

R
R
roy hunter
,
Sep 13, 2008 7:21 am EDT

I'm going to Star Choice! I don't have time for Bell's run around. My system's cable went bad the monent I put the smart card in. Huh! The last time Bell advised me to change my cable I just had align my dish.

F
F
Frida
,
Sep 12, 2008 10:06 pm EDT

Like most big utility corporations (phone, satellite, tv providers), I have found customer service has become so poor that it is almost impossible to do business with them on a normal basis. I learned that the best way to get what you want is to just call to cancel the service. Then, you magically get the best, most articulate people, who speak perfect English, and are ready to offer to remedy whatever your problem is, and frequently will lower your rates, because, of course, they value you and want to keep you as a customer. It is both astonishing & sad that customer service has degraded to this point, but as smart consumers we must know how to navigate successfully in this new world, just as our ancestors did. Happy Sailing!

M
M
M. Jones
,
Sep 11, 2008 5:47 pm EDT

UPDATE

Now in my 23rd hour - we finally reached someone who could give us some answsers - of course, still located in India. She explained to us that they have been having difficulty with the "smarcards" and there has been a system problem since Monday - September 8th. She also said for and additional $100.00, they will send me a new smartcard within 7 working days. Apparently we are not the only people with this problem. I am really sorry we signed up with Bell Express View. For anyone out there reading this - it might be wise to go with someone else if possible.

M
M
M. Jones
,
Sep 11, 2008 10:41 am EDT

I was able to visit India 3 times and Milan once without even buying a plane ticket. Over the space of 15 hours I have had discussions with 5 different representatives who assured me that they can fix my problem. My Smartcard indicates that it cannot currently authorize to view or purchase any of the channels I am already paying for. Prior to this problem (now 15 hours ago) the system was working fine. With each call I am getting more and more frustrated.

The last representative said he would put in a service call that would cost me $75.00. He indicated that my warranty had expired. The problem is with my so called smartcard but due to the language barriers, they seem to have a problem understanding that. I requested a new smartcard but they didn't respond to that request. I was able to get names, but I am pretty sure that won't help when I want to lodge a complaint - wherever that might be. At the end of all my conversations with these representatives, they all wanted to take a minute of my time to get me to buy other products, more movies, etc. Wow! what nerve.

I have to say that I am not at all pleased with Bell Express View. I agree with person who said they should re-name them from Smart Card to Stupid card.

B
B
Barb Williams
,
Aug 29, 2008 6:10 pm EDT

Absolutely unreal! The whole system is messed up. For a week now I have had no HD reception, finally had time to call the centre. We all know that u need to put aside atleast one hour for the call. First off the person to whom I was speaking could barely speak English which made it very difficult to work with. After messing around with the system for atleast 1/2 an hour I was told I did not have the upgraded channels ''Did I want them?' My reply was 'fix this problem first and then we will talk"
Long story short Bell wants to charge me 75.00 to come and fix my satellite that might or might not have been hit by a storm. I freaked. He knocked 25.00 off and booked an appointment. Needless to say the problem was not fixed! Then I hear about these smart cards?! Knew nothing about them but soon got on the phone to find out. The girl was pleasant enough but u could tell she was fed up with ?'s about these cards. Turns out I don't need a card because of the system I have. And she now has reversed the payment of 75.00 to nothing! How could that be?! So what is going on with this whole system smart cards, storms and the sunshine. I hate Bell Express View! I only got it because of the HD PVR and that I do love! So I have no idea why this guy is coming, strikes me as odd that my HD programming went down the same time that all this smart card stuff started. Before this I was a Star Choice subscriber and if I can get out of this contract I will be again!

C
C
CHRIS MITCHELL
,
Jul 22, 2008 3:42 pm EDT

I agree with you they are the worst company ever, customer help is abismal, they have tried to charge me for non activation of system and then a deactivation of system I DON'T EVEN HAVE A BELL SATELITE SYSTEM this has been on going for 7 months they are just one big jike

Good luck sorting it you will neeed it.

T
T
Tracy13
Golden Lake, CA
Jul 07, 2008 5:50 pm EDT

I HATE BELL TOO. I can't stand their automatic telephone service and if you actually get to talk to a live person, you can't even understand them because no one speaks English without a strong accent.

Smart cards should be renamed Stupid cards. We had our satelite for just 7 months and we have to have them replaced.

ComplaintsBoard
A
7:04 am EST

Bell terrible customer service and language barrier!

I understand that Bell Canada now has call centers in central Asia. If they are going to send jobs overseas, perhaps they could ensure that there employees speak English. After nearly 90 minutes on the phone last Friday, trying to sort out my Internet account... (I had Wimax installed that morning, however when I called Bell that afternoon to find out why it wasn't working, they advised my account had been terminated... that's another story...)... I was eventually transferred to a gentleman who obviously didn't finish in the top half of his "English as a second language class".

As the Bell customer service rep read me my new account number, the exchange went something like this:

Bell: “B” as in bob
Me: Yes
Bell: “one”
Me: Yes
Bell: “Y” as in unicorn
Me: Sorry….”Y” or “U”
Bell: Yes…..”Y” as in “you”
Me: Sorry, I just want to make sure I’ve got it right…are you saying “Y” or “U”
Bell: (now becoming impatient)…..”Y”…”Y”……as in unicorn
Me: Do you mean “Y” as in yellow….or “U” as in unicorn
Bell: Oh…sorry…yes…….”Y” as in yellow….
Me: Ok….got it thanks
Bell: Next letter…..”J” as in George
Me: Sorry….”J” or “G”…..
Bell: (even more impatient)……”J”….”J” as in George….
Me: Sir, I don’t mean to be rude, but would it be possible to speak with someone who speaks better English
Bell: I’ll put you though to customer service

After nearly 25 minutes on hold, the line finally went dead...

After calling back, and spending another 45 minutes on the phone, the problem was eventually worked out….(I hope)……My total “Bell experience” this time…..2 hours, 45 minutes….

I truly believe that hell is not actually fire and brimstone, but a Bell Canada call-loop…..and that the devil is not named Lucifer, but “Emily, the automated attendant…”

Thanks for letting me vent,

A. Taylor
Ontario, Canada

Read full review of Bell and 6 comments
Hide full review
6 comments
Add a comment
A
A
Ang13
toronto, CA
Jun 03, 2010 9:11 am EDT

90% of my calls are dropped, 1/10 text messages I send are returned to me. I tried to activate a new phone that 2 employees of Bell CONFIRMED would work with their service, I spent an hour in the Bell store in the Eaton center only to be told it would not work. The employee there tried to tell me its because the phone was an 8 gig and not 16 - completely made up. I called bell and explained my situation, to wait on hold for 30 minute, and be told to go back to the store and try again. I for some reason agreed, and then realized that it wasnt going to be any different then the first visit i made. I requested a call back as not to wait for 30 minutes again, didnt recieve one for 4 hours, so attempted to call again. Every agent I dealt with other then the very first one was VERY rude and treated me like I was an idiot.
At which point i requested to CANCEL my service. One agent said i could buy out of my plan for 100$... but the next one i talked to tried to offer me a BUNCH of stuff that I didnt want, and tried to offer me a phone that is worse then mine at FULL price. They said i could buy out of my contract for 250$ ... which is obsurd. They said I shoulodnt have signed a contract, and I said that they didnt hold up their part of the contract by providing Horrible service. How can someone expect to be compensated fully when they do not hold up their end of the deal? It's completely one sided. We were talking in circles and it was making me very upset so i handed the phone to my Fiance. He requested to speak to supervisor. The agent refused. My Fiance insisted, and finally we were put through to a supervisor. She proceeded to tell him that he doesnt know anything about how technology works, that not all of my calls are dropped, she specifically spoke of 1-47 minute call that I had on my record, out of HUNDREDS of calls that are dropped, and told him we are lying. He is a computer programmer, and know an ample amount about technology. She made him very upset.. Nothing was resolved. He hung up in a rage.
I am going to try to call back once again today and speak to the highest person on staff, but I think it is going to cost me more valuable hours of my day with no results.

Ideally I would like to take this phone I was given as a gift and get it active with a company that values their customers instead of treating them as [censor]s who give them money.
Most other providers are offering free calling for 6 months to new customers- contract free. With BETTER AND CHEAPER service plans, and MUCH BETTER customer service.

Horrible customer.
HORRIBLE technical service.

E
E
E. Hansen
Puslinch, CA
Jun 30, 2009 1:12 am EDT

Last September I had problems with Bell satellite...there suddenly was NOTHING...not even one single channel that I had prescribed and paid for! I did get a lot of advertising on the TV, with Bell wanting me to sign up for movie channels, sports channels etc. to add on to my suddenly non-existing satellite service.
In total, over 12 days, I spoke to 8 technicians, and a manager in a Bell store spoke to 4 technicians. After the 4th time of going to the Bell store for help, and slamming their phone down when a technician refused, again, to cancel my non-existing service that nobody seemed to know how to fix, but instead kept doing exactly the same thing the other 11 so-called technicians had done to "fix" it, I walked out of the store in tears! After I had left, the manager got on the phone and this time insisted there had to be something else they could do to fix it...voila, after 12 technicians, they tried something different and I had my channels back!
28 days later, the same thing happened again. Unknown to me, after refusing my request to cancel the service when none of them could fix it, then finally got it fixed...they cancelled it! I waited 3 months where I deducted the cost for satellite when paying my phone bill, and not one person called or wrote to ask why I was not paying the full bill. I finally called StarChoice and signed up with them. It was another 2 months later before I found out Bell had cancelled it. To top it off, Bell satellite had asked me, through the store manager, to let them send out a repairman, and if the problem was not at my end, they would give me a credit on the "repair" bill...which they did not do, even though the repair man called (from my house) and told them there's nothing wrong with my receiver, the smart-card, or my TV...he told them the problem is at THEIR end.

The Bell satellite supervisor then had the audacity to say to the repairman, "Well tell her to buy a new receiver anyway"!
Talk about disgusting service people working at Bell!
The repairman relayed the message but told me NOT to buy another receiver because I did not need to!

Looking at this month bill...and then at last month's..., I realized that they have added a cost of $9.95 to my phone bill. I used to have 1000 minutes per month of long distance service to anywhere in Canada and the U.S., for something like $5.95, then in May I got a call telling me they no longer offered that service, but can offer a similar service for $9.95.
I declined, telling the Lady I do not make enough calls to want that service, so NO I did not want it.

This year alone, my phone/Internet bill have gone up by something like a couple of dolars at least 3 times, so I didn't really think much of it when last month's bill was considerably higher...now I know! They added $9.95 plus tax...for the long distance service I had specifically declined! I unknowingly paid for it last month, but there's no way in h..l I am paying again.
I'm now going to search for another phone service. I've already signed up with a new internet service. Unfortunately, where I live I may not be able to receive phone service from anyone but Bell, so may have to buy a cell phone!
But I can live with that until I can move to the city!
Anything to be free of Bell, for good!

A soon-to-be former Bell customer!

Z
Z
zxfdsf
sdafsda, CA
May 18, 2009 11:23 pm EDT

just call during the day to all these companies, that's what i do :-)

I
I
ihateautomation
, CA
Feb 23, 2009 9:56 am EST

Just a quick suggestion if you are having problems with customer service agents that do not speak clear English... when first entering automation hell... select French rather than English... that will direct you to Customer Service Reps in Quebec. I do believe that all French speaking CSRs have to be bilingual, so once you get them on the phone you are at least speaking with someone in Canada, and they will more than likely have a better than fair grasp of the English language. (I have not tried this myself as of yet, but a friend suggested this to me, and she is a smart lady and I trust her.)

D
D
Donna
Toronto, CA
Aug 17, 2008 2:29 pm EDT

Everyone should think twice before using bell, they too cancelle my account saying that I didn't pay my bill the bill was dated Aug 6 and they cancelled my service Aug 12 the payment wasn't even due until Aug 26. Here's the thing when I when to log into my e-mail a message came up saying that my account was closed because of "concerns over a violation of use" they made me out to be a criminal. So to make a long story short I had unlimted internet access but Bell is trying to change that so what they do is close you account for no reason and when you try and sort it out and they re-open it they say OH by the way you don't that have unlimted internet access anymore because you service was closed and re-opened. Very sneaky. Anyway I'm cancelling my payment and looking somewhere else.

V
V
valari fanson
,
Jul 23, 2008 1:06 pm EDT

i hear you. just got off the phone after calling twice and being put on hold 4 x's, each call took 20 and 27 minutes out of my life.
i have never complained on anything like this but damn. i have two bell vu receivers and therefore two remotes for these receivers. one remote was replaced (free of charge 6 months ago - i have satellite care) and i needed the other remote replaced. i knew it would take some time to get this info to the gentleman on the other end of the phone, so after 20 minutes of explaining what was wrong he told me that i needed to get a new one and it would cost me. i told him i already had satellite care and he proceeded to tell me that i did not have satellite care. i then called the billing department and told another east indian fellow what had happened and he put me on hold twice to check it out (like i was lying) Do these two departments not have access to the same computer info on customers? it turned out that i do have satellite care DUH! it just makes me mad that i have to ask them to repeat, repeat, repeat what they are saying in order to understand them. its a crime to be able to speak proper english in canada, apparently.
thanks for listening, like this complaint will do any good anyway...makes me feel better

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell confused billing

To Whom It May Concern:

I had service with you only for three moths from July 15 until October 13. I had to change my phone provider because of your confused billing. I used to have a phone with you before and I had the same problem. I paid you $26 on Sept. 15 and $55.72 on Oct. 16.

I think I do not own you any more money and please stop sending me the bills. I had some charges over $9, which had been clarified with Lorna ID number 8952.

I already send you a couple letters asking for clarifying this account and do not send me any more bills because I do not own you money.

If you have any questions please call me at [protected].

Krystyna Szymanska
24 Greendust Crt.
L6S 5K2 Brampton

Read full review of Bell and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
Eugene Zimmer
,
Aug 08, 2008 3:38 pm EDT

I tried to fax you Fax # [protected] however this number kept busy all day which is impossible for us to reach so can you give me best way to fax you on time where I want to sent you 4 pages for you to view our complaint.

Answer as soon as possible

ComplaintsBoard
K
12:00 am EST

Bell unfair disconnection fees!

When I changed my Bell dial-up internet services for Bell high-speed internet services approximately 3 years ago. I was not told that I had signed up for a contract with Bell for this service and that this service would be automatically renewed every year on its anniversary date. In addition, I was not told that the disconnection charge would include paying 1/2 of the contract that was left. In my case, I had to pay for an additional 5 months of service that I would not be using as the disconnection charge. These pieces of information seem quite important to consumers so they can make informed decisions on the services and providers they wish to sign up for.

When I called to inquire about this, I was told that I should have read the agreement on their website. The customer service representative I spoke to was very rude and was not willing to help me problem solve this situation.

How can I read the information on their website before I sign up for their services to access the internet? Why as I not informed of this steep disconnection charge? I expect there to be a charge for disconnection, but not 5 months or $500. This tactic seems to be very underhanded and gouging the customers. For such a large corporation, their customer service is below standard and very customer-unfriendly.

"Solutions for small and medium sized businesses" does not seem to extend beyond getting customers to sign up for their services. There is definitely no such thing as customer appreciation.

I warn all individuals and business owners to be careful and ask about all their hidden fees before signing up with Bell Canada for any of their services.

Read full review of Bell and 8 comments
Hide full review
8 comments
Add a comment
A
A
AnthonyDS
Yellowknife, CA
Apr 20, 2011 6:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I asked Bell to disconnect my cell line after REPEATEDLY asking them to help me lower my monthly costs. Finally when I told them to disconnect the 'agent' (in my opinion agents are people who read computer screens for fixed responses and are not allowed to 'think' or make 'decisions') told me that I can go for an all inclusive package for $25 per month. When I asked him why the previous agents did not inform me of this he said 'She doesn't know'. I gather that this is a 'feature' to keep Bell customers who REALLY want to disconnect. When I still told him to disconnect he said 'We charge you a disconnection fee'. This is the first time in my life (in many countries) that a company charges a disconnection fee from a person who is disconnecting because they are reducing costs. The agent finally told me that he can 'waive' the disconnection fee if I gift my phone to another user. I love my enemies (if I have any) so why would I give, in my opinion, a service I don't like to a friend if I am not willing to give it to an enemy? I will never use or recommend Bell even if they are the last service provider on earth.

D
D
DEBBY BEALE
Brockville, CA
Mar 02, 2011 8:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have never dealt with anyone so unprofesional as bell.My internet has not worked priper since I got it and if thats fast I hate to see slow.My t.V. remote did not work well since the start and the guy installing it laughed and said I could ind out bout it .What shouldnt everything work right when you get it.I couldnt have what I ordered so I had to have different receiver.ThenI am fed up and my bill has stuff on it for the next 3 monthes unreal my bill is 265.00 I am on a pention my god.Then the ignorant women I was dealing with informs me that I will have a 200.00 disconnection ee for what contract I never knew I had one.Then she says if I dont pay it It will go to collection How dare her I am 55 years old I know this thats like a threat.what has bell become we have had bell since I was a child.I will Never deale with them again.how it has changed from the good people they were.you should be ashamed of taking advanage of families with small incomes

D
D
DEBBY BEALE
Brockville, CA
Mar 02, 2011 8:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have resently canceeled my bell internet, phone and t.v since I got it IT has never worked right if thats high speed I hate to see slow everything freezes on me and says bad connection.when the guy came to set up T V the remote didnt work right and he laughed and left it and told me to look into it.How profesional.Thn you get a bill for three months ahead now m bill is 265.00 a month are you crazy I am on a pention.this is so unprofesional and taking people for a ride.They dont tell you your signing a contract you think its jus saying ys the guy was here to intall.These people have taken advantage of us and they should pay for it, .Now they say I owe 265.00 for bill and 200.00 to disconnect unbeleaveable why not just cut our throats.

R
R
Ralph Nader
, CA
Jul 12, 2010 4:34 pm EDT

'The Loyalty Department' @ Bell (hilarious) said they could save me many $$ when I informed them I was switching to Rogers... Long (phone call) story short- the Supervisor said I would save the $150 cancellation of contract fee (what contract?) if I was loyal to bell- I just shook my head- Bell client for 20+ years... My friend says I should just buy (Bell) Stock!

R
R
RAubin
North Bay, CA
May 29, 2010 1:27 pm EDT

I signed for a one year contract with Bell Canada Internet service and they made it a 2 yr instead, several calls later they still will not give back the money. Switch providers completly and they will not still give me back the fee, explained to them over and over and they all see the notes of my calls for one year, they even tried to make more offers at a lower rate and attempted to get me agree to another contract, after telling them no and why would I as I am trying to fight this one they are not budging, they decide since I canceled it was admission...They call my husbands work constantly and he got in suspened for 2weeks no pay. Bell still would not compensate as they explain they were not told not to call his work..Funny his number was never on the account only his place of employement and to top that off in the 10 yrs with them they never called. 6 months of them calling him and us calling in to say stop calling and them saying we fixed and they claim they are not at fault and they need proof, even though there are notes on the account, They suck there customeer service sucks and when you do get an agent who tries to help, thier manager says no, even if I am right...

J
J
John
, CA
Feb 27, 2009 12:08 pm EST

Bell just recently charged us a disconnection fee after we switched to Cogeco. A sales rep from Bell called after that and wanted to know if we would switch back.

GOOD LUCK BELL!

We will never use any Bell Canada services again. Beavers or no beavers!

D
D
David Steeves
,
Jun 09, 2008 7:05 pm EDT

Same here, $260 disconnect fee and billing screw ups etc etc, Wrote the radio television commission in Ottawa with a complaint and received no reply, Contacted CBC's marketplace with no reply, Telling everyone I know about this hidden unreasonable disconnect fee.

If I ran my businness as they do I would be in jail.

Bell rep told me "thats what I get for switching to rogers"
very nice.

Done with them for life.

A
A
Alan Milner
,
Feb 26, 2008 11:39 am EST

I was charged 1/2 of the remainder on my account as well. I am happy to pay the fee and I will never use BELL again. They have lost me as a business customer and they will never get the business of any of my family. Good job BELL!

ComplaintsBoard
T
12:00 am EDT

Bell poor service!

I wanted to share my disappointment and dissatisfaction with the "service" provided by Bell Canada. My husband and I relocated to Canada almost one year ago. On arrival, we decided to each get cellphones rather than a landline. We visited the local Bell World store and bought two exact same cellphones, with the exact same cellphone plan. We were also "talked into" buying the extended warranty, as the representative told us that it covered all screen damage and, in his words, the screen would definitely be damaged before the 3 year contract was up. Initially, I had no issues with my phone, but my husband had problems with dropped calls and no reception from day one. He persevered, figuring that maybe it was the area he was in. Nine months after buying our cellphones, my husband was unable to get his screen to come on and took it into the store for repair. He was told that the phone would be sent away and it would take 4-6 weeks, but if any evidence of physical damage was discovered then he would not be covered. He was also told that, although he was covered for a loaner phone, there were none available. He was not happy, but agreed to have it sent out for repair and go without a phone - even though he still had to pay the monthly bill for a phone he couldn't use. Five days later, I discovered the exact same problem with my cellphone - the screen would not come on. I went to the Bell World store and was given the same information as my husband, but refused to leave without a loaner phone. Miraculously, they "found" one and I at least had a phone to go on with. My husband's cellphone was repaired and returned after 5 weeks and was covered under the warranty. However, after 6 weeks I called to inquire about my cellphone and was told that it was not covered and would cost me $120 to have it repaired. How can this be, when we had the same warranty and the same problem with the phones? More to the point, how can they justify selling phones that break down, with the exact same problem, after only 9 months? What makes me even more mad is the fact that we were specifically told that the warranty WOULD cover such issues. I have told Bell that I will not pay to have the phone repaired, so it looks as if I will be stuck with a phone that I can not use, but have to pay for. I will NEVER be a Bell customer again.

Read full review of Bell and 4 comments
Hide full review
4 comments
Add a comment
R
R
rapunzal5
Hanover, CA
Dec 18, 2010 2:28 pm EST

I just want to be able to have someone speak clearly and with good English. I don't care about 'slight" accents, but please, if you are going to converse by phone, speak clear English.
Also, if you are having hearing issues, this makes it so much more difficult and frustrating.

S
S
SANTO FICARA
,
May 21, 2008 1:58 pm EDT

CUT MY LINE AGAIN BY ERROR THIS LOST ME CLOSE TO 10 000.00$ OF BUSNESS TODAYBELL REALLY NEEDS TO IMPROVE CUSTOMER SERVICE THEY ARE ALL INCOMPITANT THERE AND HEARD THAT ROGERS IS GOOD SERVICE .WELL LOOK FOR AN ADD IN NEWSPAPERS THAT A COMP[LAINT I WILL PUT UP FOR MONTREAL BELL USERS SOON .BELL A REMINDER YOU SUCK IN CUSTOMER SERVICE.

S
S
SANTO FICARA
,
May 21, 2008 6:41 am EDT

GO GO ROGERS THEY ARE AWSOME SERVFICING DEPARTMENT

S
S
SANTO FICARA
,
May 21, 2008 6:40 am EDT

BELL CANADA SUCKS FOR CUSTOMER SERVICE THEY UNDERSTAND POTATOES FOR TOMATOES THEY SUCK BIG TIME I WAS DISCONNECTED FOR CHANGING FOR A COMMERCIAL ACCOUNT AND THEY CANCELLED MY RENDER VOUS AND...ALL ### ...

ComplaintsBoard
M
12:00 am EDT

Bell selling my tel. number, so i am harassed constantly!

How is it that I was given a new, unlisted number by Bell Canada, and before my mom and dad even had it, a Welcome Wagon rep called me up and knew me by name? Then the telemarketers started calling within a day or two... and it's been a horrific onslaught ever since! And none of them identify themselves, never allow you to take their number off their lists, and are rude as well!

We should ALL start emailing a copy of this complaint to the following email address at Bell about 25 times a day each... bog down their systems, and don't stop until they agree to remove our names from calling lists!

Try copying and pasting this message and emailing it repeatedly every day to the following Bell email addresses:

bell.[protected]@bell.ca
[protected]@bce.ca
[protected]@digitalvoice.bell.ca
[protected]@computershare.com
pierre.[protected]@bell.ca
paolo.[protected]@bell.ca
jacqueline.[protected]@bell.ca
corporate.[protected]@bell.ca

Read full review of Bell and 4 comments
Hide full review
4 comments
Add a comment
P
P
Peter
,
Sep 18, 2008 11:18 am EDT

Aliant owed me $75.00 and Bell wont credit my account. .. Bell the worse company I've ever had to deal with... I will never do business with them ever again. I will disown any of my children if they do business with Bell. If you work for Bell I hope you all lose your crappy jobs. My friends are all experiencing similar issues... one of them works for Bell and he hates his new company.

I am waiting for a Nova Scotia class action law suit so I can get some satisfaction!

J
J
JaneDoe
,
Aug 12, 2008 8:29 am EDT

[protected]
August 7, 2008 10:41 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was incorrect.

[protected]
August 7, 2008 11:30 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was out of service.

[protected]
August 12, 2008 2:45 AM !, received call, When I answered the other party hung up.

This morning looked them up on 411 and could not find anything. So I typed the number in Google and found that this number has been used to obtain addresses, and perhaps conduct scams. I'm sure there are other numbers out there. Why are they allowed to use local numbers to do this?

Report fraudulent numbers to Bell. I can't find a website to report this to.

J
J
Janet holman
,
Jul 09, 2008 12:16 pm EDT

I had a cell phone in Nova Scotia and when I moved to Ontario in May, the Aliant office in NS, told me just to have my number changed here and my plan would continue as was set up. Bell Canada took over Aliant but I was told by Aliant they would honour all outstanding plans. Now, mid July, I'm told that plan is cancelled and I no longer have cell service...cut off just like that! I'm told that I have to get a new phone and cell service at a more expensive monthly plan. Also, the $205 credit I had with Aliant will not be paid...Bell has stolen my money! They won't even credit the new plan with the my money that is owed to me. What thieves! I can't get past the incredibly annoying automated "Emily" so I had to lie and tell her I was a new customer in order to get a live person to talk to. While half way through my complaint I got put through to another agent and that agent cut me off half way through my speel to them, so I had to go back through the whole annoying thing again. I am switching all my services, home, cell and internet to Rogers.

M
M
michael sabourin
,
Nov 20, 2007 4:36 am EST

I have just received an e-mail telling me that Bell Canada owes each land-line customer $74.27. In windsor alone that is more than $ 8 million.

Let Bell know that you deserve & want your refund!

ComplaintsBoard
Z
12:00 am EST

Bell unsolicited calls

Without prejudice

Bell canada continues to align themselves with the telemarketers, all in the name of "profits" and are now routing their unsolicited calls for a fee thru various third world countries, and simply refuses to address to many grave concerns of their own paying customers here in canada.

The canadian government is still sitting on their # deciding what to do about this continued and growing problem on privacy invasion by the big corporates like bell canada and their affiliates who willingly allow it to happen, freely giving customers' lists/numbers to theses various marketing "leeches" to use as they please, all for a tidy profit to bell.

None of my calls or complaints has gotten any satisfactory answers from bell canada (Bce), my very own telecommunications provider, but yet they gladly ask that I pay a hefty fee to stop (Call blocking service) this nuisance what they themselves are encouraging for their own greed. It is a monopoly that must be stopped!

Please help... Stop these calls at all times of the day and specifically in the evenings when I need some peace and quite time.

Thank you.
Z. Tony rahim
E & o. E

Read full review of Bell and 1 comment
Hide full review
1 comment
Add a comment
M
M
mama_mia
London, CA
Aug 16, 2010 8:22 pm EDT

I call it harassment and threaten the caller every time wishing to speak to a supervisor to no avail. As soon as you ask for a supervisor they hang up. CHICKENS! Once you ask them to place you on the do not call list they are legally bound in Canada not to call you, but sadly they don't get that. Sad part, I will never go back to Bell after the way I was treated many years ago. As a young single mother, I had a sitter that called a psychic line for a total of $789.99 for the one call. First asked to have the call removed from my bill to no avail. Then tried to make arrangements to pay it off as I could afford it and still they hounded and harassed me until it was paid off. As a young military private at the time, I could hardly afford to pay for my car and insurance let alone a bill like that. I refuse to even use a Bell pay phone, and they will never ever get one red penny from me ever again even if they were the last providers on the face of the earth, I would go without. And they still call telling me what a valued customer I was and send me letters asking me to return. But that's okay because they are losing money on postage. I figure another 70, 000 letters will make us about even. Rogers is actually no better. What ever happened to Shaw, they were a really customer orientated provider?

ComplaintsBoard
R
12:00 am EST

Bell biggest doesn't mean the best!

I hope that this will bring closure to something that has been annoying me for the past two years .

I owned a Motorola Flip {Pay as you go} cell phone for five years, and Bell was the carrier or provider . The phone was getting old and it was Analog , used primarily for safety so I decided to upgrade. I liked Bell service so contacted, Bell World in town they explained that I would have to buy a new phone, I also contacted Bell Mobility and got the same response but i got to keep my old number. By this time I was ready to buy a new phone, what more could I have done? I had already seen the phones at Bell World so I stopped in at Radio Shack now {The Source} and bought a Much Music phone for the price of $99.00 this phone came with $60.00 air time and a mail in rebate of $50.00. I almost forgot all of this until yesterday, when my Daughter mentioned she got a letter from Rogers giving her a new phone because the one she has is Analog and they are not going to support that system any longer .

This probably is going to fall on Deaf ears but it might make me feel a bit better sending this. Bell may be the biggest but I am not sure they are the best .

Read full review of Bell and 1 comment
Hide full review
1 comment
Add a comment
N
N
northern mobile
wemindji, CA
Jun 19, 2009 1:43 pm EDT

Wade Oosterman
Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)
wade.oosterman@bell.ca
ph: [protected]
fx: [protected]
Assistant: Laura Mihalis [protected]

5099 CREEKBANK ROAD
MISSISSAUGA, Ontario, L4W 5N2

CONTACT THIS MAN'S OFFICE TO GET THINGS MOVING

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell at bell, the customer is always wrong!

Last July ,2006, after 4 years of explaining to Bell that my line house to pole in road was not functioning properly, and buying/replacing (unnecessarily) expensive equipment: I used my cell phone to tell Bell off handedly that I wouldn't need their service any more- as I wasn't getting any- and the line was dead anyway !
They came (again) and found- surprise- that the line from the house out to the pole was - "dead". They changed it.

Since July ,now, began another epic- they never credited my account for my July bill- paid-like all my others. After calls each month- I just calculate it myself- they found the glitch in October- but- still haven't fixed it.

So, maybe in 4 or 5 years...

At Bell, the customer is ALWAYS wrong.

Read full review of Bell and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jackie Iannotti
,
Feb 22, 2007 8:01 am EST

I am writing about a complaint I have towards Bell Canada. At 25 and just starting to have to order a land line for my home, let me tell you I am not very impressed and do not plan on being a long-time customer. I would switch Internet service providers too in a second, but of course they are the only ones that can provide this and the phone service in my area in the condo I live in, so lucky for me! Not.

Already having Internet service with Bell, we had a telephone number, which was inactive because we used our cell phone (not with Bell Mobility thank goodness) as our main home line. After recently being robbed, we will be installing an alarm connected to a central and therefore need a land line. We had to postpone the alarm installation because upon ordering the land line and confirming our credit card information, my partner was told it takes 2 weeks for the line to be activated (which was supposed to be Thursday January 25th). If it wasn't working then, a technician was scheduled to come by Saturday January 27th to make sure it worked, in time for our alarm installation happening on Monday. We contacted their Technical Repair Line (310-BELL, you talk with Emily, and finally get through to someone just as helpful as an automated voice recognition device, since their "real" Customer Service is only opened Mon-Fri) first thing Saturday morning to confirm that indeed a technician was scheduled to come and connect our land line. We were hoping to get a time, but of course they said yes you have a technician scheduled for a phone installation and they could come anytime before 6pm. We called a second time after lunch, just to see if they had any news, we live in a condo so maybe the technician might have had some problems and wasn't able to get in, but of course the same response, they confirmed the phone installation but anytime before 6pm.

6:30pm rolled around and still our phone line wasn't working. We called again and spoke to their Technical Repair staff and the lady was not very clear. She said the technician never came by, but that the technician noted in our file that the phone line should be working by 10pm if not to call them back. I made sure their just as good as automated voice recognition device technical support staff would be there, because if come 11pm and my line was still not working they would be sure to receive my call.

11pm still no line so I called again. This time the lady explained that in our file there was no order for a phone line installation, but for an Internet line cancellation as of January 27th. I was quite surprised to hear of this. After having called three times throughout the day and each time confirming that a phone installation was to happen on Saturday and now to hear that there was never such an order in my file, but that my Internet was being cut off (which is not true because I am currently using it to write and send this email and have been surfing the Web all Sunday morning) I was quite irritated. I explained to her that this didn't add up. I had been calling all day, the order always being confirmed and that I had an alarm installation scheduled on Monday and was depending on this phone line to have it all settled. I was trying to understand where this order for an Internet service cancellation had come from all of a sudden and she told me she wasn't trying to "debate me" but that that's what she saw in my file and to contact Customer Service on Monday 8am for more information. I wasn't debating anyone, just explaining my situation, but a little empathy from Customer Service 101 would have been nice.

My boyfriend called them back, maybe another rep would have been more pleasant to deal with, but he got the same response, no order for a land line, just an Internet cancellation and to call back Monday 8am.

Sunday morning I decided to call yet again, maybe the morning staff has access to some other information that the graveyard staff doesn't. The lady explained that she saw the note made in our file that if the line wasn't working by 10pm we would call back and that there was also an Internet line cancellation order in the system scheduled for the 27th. I explained to her that it's the 28th and that my Internet was still working fine, but was trying to understand that if she saw no order in our file, then why would there be a note stating that if the line wasn't working by 10pm we would call back. Her reply: call Customer Service Monday 8am. I will definitely be calling them tomorrow 8am. Now my alarm will be installed tomorrow but I need to have them come back once my phone line is hooked up, that means more time off work, more money to the alarm company and Bell still wins in the end.

I just wish Bell would get their stuff together. Why would there be an order in our file up until after the technician never came? I have a theory that someone from their just as helpful as an automated voice recognition device Technical Repair staff changed the info in our file. My partner did not order a cancellation, but an installation and confirmed our credit card info! All I want is some clear, consistent, true information on the status of my order. Staying home all Saturday for a technician who was never going to come was the reason we called 3 times in the day. Note to Bell: your customers appreciate truth more than false hope. If no one is ever going to show up, you just have to let us know. And please do consider investing in a weekend "real" Customer Service staff, who have access to your customers' orders.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell unjustified disconnection

I live in Montreal, Quebec. On November 27, 2006, I received a bill from Bell Canada for $208. These were current charges that had only been accumulated within the past month. The bill did not involve an old debt. On December 1, 2006, I paid $200 over the phone via the Royal Bank of Canada and was given a confirmation number.

On December 4, 2006, my phone was suddenly cut off. When I called Bell Canada, I was given the runaround and eventually told that bank payments weren't processed immediately, that they didn't want my confirmation number and that I not only had to get my boss to pay the $200 (again) with his credit card but that there would be a $150 reconnection fee.

In the past, a bank confirmation number has always been sufficient to prove payment. This is Bell's error and a reconnection charge certainly isn't justified, on top of all the inconvenience of running back and forth to phone booths for a day until my phone was reconnected.

Read full review of Bell and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
rockstar99
Ottawa, CA
Mar 28, 2009 1:58 pm EDT

The bank confirmation number is confidential between yourself and the bank. Bell Canada has no access to any banking file system to look up your conformation number. If the payment was not recieved than your bank is responsible. Unfortunelty by Bell accepting your conformation number the first time, you assumed they could research the number. This issue is most likely due to the time of your payment which was made (late) or the incompetence of your telephone banking rep. Also the reconnection fee for bell is 55 dollars i looked it up in there terms of service. I would for sure bring this up with your bank. I work to td canada trust as a rep and seen this situation before, the timing of your payment was the problem.

M
M
Manak Singh
,
Jun 12, 2008 2:33 pm EDT

Please note that I am presently a student in Waterloo University. In my first year starting from Sept07 to April08 I was staying in Village 1 of this university. I was using the Bell phone provided by Village 1. This phone I was using for doing local calls and was provided to us free of charge. It never had any long distance call facilities. But to my surprise I am still getting phone bills month after month. I am fed up of these bills. I have called your office on a number of occasions but they are of no use. Please look into this matter. FEEL FREE TO CONTACT ME FOR ANY DETAILS REQUIRED.

Manak Singh
A/C # [protected] F
Customer ID [protected]

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bell extortion

When we signed my son on student plan with Bell Mobility, we thought the plan was simple, easy to understand, we could control the costs. However, the phone options are continually be updated. We NO longer have control of what is being charged to us.

Below is how we have been exploited*_

My 16 year old son used his mobile browser feature, which he thought was free, to play a game using his PC through the internet. His plan has unlimited browser usage for games etc..

For my approximately 18* hours of internet play, we received a bill of approximately $6,000 + GST. If he played this same game using our PC internet service, it would have been* free.

Bell Mobility explained he went outside their network when he did this. However, we would never have realised this fact, when reading their browser option features. Secondly, because their price structure is in* MB used, one can never tell what one is paying,for this internet service*.*

For one 35 minute game session, our bill was approximately $1900 - More than $1900 per Hour.

We were so stressed out with the incident. Understanding we can never fight a huge company like Bell, we agreed to sign up for another Cell plan , where our overall cost is now reduced to approximately $1700. ( $*550 usage fee plus an extra $100 per month for 12 months on the new plan).
*

We asked for Bell to* set up a credit limit on our account, so we are protected from future surprises*, but they said NO.

Read full review of Bell and 28 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
28 comments
Add a comment
M
M
Michael Robillard
Denbigh, CA
Aug 19, 2023 7:54 am EDT

The bell building behind my home on Central St in Denbigh Ont has a very loud compressor on side of building

It is disturbing us and we would like to hear from property manager please

The noise is regular and loud especially when sleeping

The equipment may be not operating right or too old

Been constant nuisance since we moved here in 2020

R
R
Rucha Sahastrabuddhe
Ashti Dist Beed, IN
Apr 17, 2023 5:54 am EDT

Hello,

i have a problem with my hand spray. there ia a water coming out of the spray continueouly from last 15 days. Kindly look into this ASAP.

B
B
Bee.b
mississauga, CA
Mar 05, 2023 12:01 am EST

/Hi there,

I am trying to get my funds back from the card expired on 09/22

today is 02/23 and I called provider they refuse to help in any way.

I was told from VISA that money is never expired. And Bell will not help you because they dont wanna loose money. I just need what it's right, nothing more

L
L
Lilly Nguyen1
, US
Oct 27, 2019 6:25 am EDT

I would give a -1 star if I could. Talked to telephone customer service regarding over charges with data even though I bought extra data a few days before. He was super rude and started yelling, didn't want to take out the charges . He told me to go back to the store and return the phones and cancel the lines I have

R
R
R. Kraft
, CA
Sep 08, 2019 8:21 am EDT

Program Guide...not listing information and to preset recording of programs not done!… this is Labour Day...CFL weekend...when accessing game unable to record...asks for parental lock pin...this has not been set on this service...and am unable to do so as I am LOCKED out...go figure ...
Not Best Pleased😱

S
S
SMG1
, US
Sep 03, 2019 9:54 pm EDT

My bill has gone from 40 to 60 to 108.36 pushed into another fake deal and now paying 80 how was that a deal and what's to stop them from charging me more during this so called fake deal. I am a person with a disability and they know this and don't care. I am stuck with tv pkg I can't use to have internet how is that right.

M
M
mutchoo
, CA
Jan 05, 2019 6:42 pm EST

My husband plays in a swing band and they play "Baby its Cold Outside". Play the tune and if people don't want to listen they can turn down the music. This is ridiculous, how the minority can control what others want to listen to! What about the wording of all the rap songs! Unbelievable.

B
B
B Bob
, US
Dec 12, 2018 4:20 pm EST

Re: Movie "Sally4ever" on HBO1 (336) and HBO1D (1336)

I'm no prude and I realize that this movie has show times around and after midnight each day, but it strays way over the line when it conatins scenes depicting one person defecating on another.

M
M
Marky72
, CA
Oct 28, 2018 3:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in Kilsyth Ontario, 8 minutes from Owen Sound and Kilsyth has barely any service and I would like to know why that hasn't been remedied. Other area's near by that were "dead zones" have been being delt with and I am asking the something be done to make things better here as well.

J
J
James Estiaga
, CA
Oct 22, 2018 12:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Date of Complaint: July 18, 2017 about unsafe cable installation

Bell technician did check and inspected the complaint then issued Project TOR OON 43DSO LOI [protected]. Up to now no action taken / request update

Jaime Estiaga

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bell customer service

Website

www.bell.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bell Customer Service. Initial Bell complaints should be directed to their team directly. You can find contact details for Bell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bell. Discuss the issues you have had with Bell and work with their customer service team to find a resolution.