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UnlockRiver Customer Service Phone, Email, Contacts

UnlockRiver
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1.0 11 Complaints
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UnlockRiver Complaints 11

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T
3:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UnlockRiver Unlock iphone se2020

On 11/2/2022 I paid this business $119.99 after (Tracfone) Verizon failed to port my phone number and activate my phone. The testimonials they have up on YouTube claim the longest anyone has waited was 3 days. After 6 days past they still had not supplied a code. I sent 3 emails expressing concerns. I got an automated response each time supposedly by someone by the name of "Alina." After 9 days Verizon finally activated my phone to resolve a filed dispute. At this point UnlockRiver had done nothing so I requested a refund. They denied my refund based on a very ambiguous refund policy claiming their "servers " have been working on unlocking my phone since my order was placed. If they were using servers to unlock these phones my phone should have been unlocked in hours. It was brand new and never activated. Taking them to court.

Desired outcome: Total Refund

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S
5:10 pm EDT

UnlockRiver cell phone unlock

On July 22, 2018 I contacted this website company to have my phone unlocked. After about ten days they sent me an email telling me my phone was unlocked and they sent no code. Instead they sent me instructions on how I was to unlock my phone myself. After contacting a couple of cellular support people, it turns out that my phone was never unlocked. I contacted the unlockRiver support to let them know that my phone was never unlocked and requested that they refund the $75.99 that I paid them. I never heard back from these people and hope to take further action against them since I got scammed in a big way.

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V
8:32 am EST

UnlockRiver no payment confirmation received

I have raised a request to unlock my iPhone 7 Plus from at&t United States and made payment of 139 USD from my credit card after which I never received any communication from unlock river on my request while my money got debited from my end. Neither I got my phone unlocked nor my money refunded. It's almost a week and am looking for some possible help in this regard.

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Is UnlockRiver Legit?

UnlockRiver earns a trustworthiness rating of 1%

Stay away! We strongly recommend avoiding UnlockRiver.

Our conclusion: ComplaintsBoard's comprehensive research indicates that UnlockRiver is highly unreliable and may be operating as a scam. We advise against dealing with UnlockRiver to prevent potential harm. If you notice any suspicious behavior, report it by writing a complaint.

With only 0% of 0 complaints being resolved, UnlockRiver slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using unlockriver.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

UnlockRiver protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • The age of UnlockRiver's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Unlockriver.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Unlockriver.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • UnlockRiver as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • Several positive reviews for UnlockRiver have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
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S
2:44 am EST

UnlockRiver don't trust them

I wasn't satisfied with the quality of a purchased item. The only way how I could resolve this issue is to just send it back.
I called them, found everything out and shipped it at my expense, but ok, not a big money.
It's been two months and there's still no money. I call them every 3 days and ask when they are going to give my money back. They always say the same: sorry for the inconvenience, I'm surprised we made you wait for so long. The money is on its way. Please, await.
Ok. Two months. Same words. Lots of promises, zero actions.

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Shaun R.
US
Nov 30, 2017 7:05 am EST

Did you receive an R.A. (return authorization) number? Did they agree to give you a full or partial refund before shipping it back?

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S
11:19 pm EDT

UnlockRiver unauthorized credit card charges

on Sept 18, 2017...I was charge TWICE on band account.Unlock River said were going to help me unlock my phone.I did not get service from them.I did chat with someone on [protected]@payday.com.They assure me that I would not be charge.They said my request would be reviewed..request #156006They charge me TWICE at 7.99 total 15.98..IT was POS*San Jose Ca.#592623 and the other #733844.I would like my money back/return.

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2:25 pm EDT

UnlockRiver Unauthorized debit card charges / not responding to customer complaints

Was charged 79.99 from this company even though I had never heard of them or used any kind of unlock service. It was refunded into my account 3 days later, during which time I was unable to reach a customer service agent - they have no phone number listed on their website. All I ever received was a generic email, and when I responded and demanded a phone number so I could talk to a REAL person about the fact that they had my bank account information, they waited three days and sent another generic email and said they would "look over my case." I sent another angry reply 2 days ago and said that if they were a real company there should be a phone number to call. Still haven't heard back. Very skeptical of the legality of this company. At the very least, they have TERRIBLE customer service.

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Careful Shopper
Rohnert Park, US
Jul 10, 2017 12:53 pm EDT

I agree this company is a SCAM.! Their alleged phone number is just a recorded message saying they are not available but no one ever responds to my voice messages. Did not receive my money back! I had dispute the charge at my bank.

ComplaintsBoard
S
12:48 am EST

UnlockRiver Lost my money

I paid for UnlockRiver service and these people were supposed to unlock my iPhone but nothing was done! The said that it will take two days to do that so I contacted them and asked what was going on. They did not reply. One week later I demanded my money back and they said that they don't do refunds! According to their refund policy they were supposed to refund me, but these scammers claimed that I ordered incorrect service and the whole thing was my fault. These scammers! I know what I paid for!

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Алексей Папин
US
Aug 22, 2017 12:34 am EDT

Same history here. Usual scums

ComplaintsBoard
R
8:21 am EDT

UnlockRiver Waste of money

I've bought a code from UnlockRiver and it did not work! I tried many times, but nothing worked. So I contacted them and told that the code they provided was invalid, but they said that was not impossible and stopped replying to my messages. They never gave my money back and never helped me. This service is absolutely ridiculous! Better go to a local store and unlock your phone there. Just a waste of money!

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4:03 am EDT

UnlockRiver They started to take money from my account without any permission

I bought unlock code from the website www.unlockriver.com. I gave them my personal and card info, but these people started to take money from me. The sums were small, but they took them every week. I wanted to stop these fake charges, but these jerks didn’t react to my emails and I have no idea what measures to take now. I wonder if there are people, who had the same thing. I really need to stop these fake charges or I will lose all my money.

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4:38 am EDT

UnlockRiver Waste of money and I didn't get the code

I was scammed by www.unlockriver.com. I have bought a new phone, but it was locked. So I found the website and ordered unlock code from them. The assistant from the website told me that I would receive the email with code. I wired money through PayPal, but these people haven’t sent the code or even any email. As well as they ignored my emails. I made the claim through PayPal in order to get any answers and code, but they were still in the process. Awful website and real fraudulence.

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Z
2:49 am EDT

UnlockRiver Don't order codes from them – you won't get it

I wanted to unlock my phone, so I went to the website www.unlockriver.com. I chose the phone and filled the form, after that I needed to get the email from them, but I haven’t received it. I waited couple of hours and sent 4 emails to these ###. They didn’t reply and didn’t send my code, so I was really disappointed, but I want money back, which I paid while I filled the form. Please, post comments about this company and their services.

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Pernarh Malik
GH
Aug 20, 2018 9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought an unlock code form unlock for $39.99 and the codes they sent never worked. When i sent them a mail they told me to contact my services providers for the unlock codes. I called their customer care number and they keep refusing to answer.

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Maristela Amaral
US
Aug 21, 2018 4:43 am EDT

I have spent 49 US dollars at day 28 March. The solicitation mumber is 559834. But untill now I have received no code. I am afraid to spent this money for nothing. I asked to unlock a Samsung Galaxy A8 2018 phone, buyed in Belgium at MediaMarkt store as "unlocked".

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Nazih S Muqhar
US
Sep 30, 2016 2:00 pm EDT

This company is a ripoff. I tried to unlock my new phone, I made the mistake in choosing us mobile instead of t mobile for my carrier. This company refused to issue me a refund for the order, or generate a new unlock. The reason is because UnlockRiver argue d that they delivered the service requested and have covered certain expenses with the payment. Wow what kind of customer service is this...Bad Business...See what Costco and other companies do for their customers...

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Isabelle Poirier
US
Dec 21, 2015 2:27 pm EST

They always say there's no refund but it's against the law... Everyone can change their mind!

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Overview of UnlockRiver complaint handling

UnlockRiver reviews first appeared on Complaints Board on Sep 21, 2014. The latest review Unlock iphone se2020 was posted on Nov 9, 2022. UnlockRiver has an average consumer rating of 1 stars from 11 reviews. UnlockRiver has resolved 0 complaints.
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  1. UnlockRiver Contacts

  2. UnlockRiver phone numbers
    +1 (352) 505-9922
    +1 (352) 505-9922
    Click up if you have successfully reached UnlockRiver by calling +1 (352) 505-9922 phone number 0 0 users reported that they have successfully reached UnlockRiver by calling +1 (352) 505-9922 phone number Click down if you have unsuccessfully reached UnlockRiver by calling +1 (352) 505-9922 phone number 0 0 users reported that they have UNsuccessfully reached UnlockRiver by calling +1 (352) 505-9922 phone number
  3. UnlockRiver emails
  4. UnlockRiver address
    Houston, Texas, 77511, United States
  5. UnlockRiver social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
UnlockRiver Category
UnlockRiver is ranked 113 among 139 companies in the Mobile and Cell Phones category

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