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AT&T u-verse

Posted: Jul 30, 2017 by    

at&t u verse

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Austin, TexasAustin, United States
On May 30th a U-verse service tech was sent to make repairs to my U-verse service. My television modem, and cable boxes were knocked out of service. My 32 inch television was connected to one of these boxes. In order to correct my issues with my U-verse service, the affected equipment had to be replaced. The technician also discovered that the electrical equipment was improperly ground. Replacing AT&T equipment did not take care of my connected television. I filed a claim(#1706005088-01) and was given a case number(J77053034). I have called on numerous occasions
speaking to Logan Glenn, then being transferred to Brandon Maloy, (the person who is supposed to be handling my case). I've been told that I will get a call back and I never gotten the courtesy of that call back from him. This has been going on since the beginning of June. I have left phone voicemail messages for Sedgewick to no avail. I am awaiting a status up date and have given up on trying by phone. Please contact me so that this matter can be resolved and I can secure some payment for the damaged television.
Updated by Mary Smallwood, Jul 30, 2017
The company has been ignoring requests for replies, solutions, and even updates since the first week in June.
Complaint comments Comments (0) Complaint country United States Complaint category Telecommunications

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