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AT&T / at&t sold me 50 mb fiber, but my address only has 25 mb and no fiber

1 United States Review updated:
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Called at&t regarding 50 mb fiber, was told this was available at my address. Installer came, was at my house for 8 hours and and when he left I was only getting 19mb on a hardwired connection. That night my wireless was not working so I called tech support and was told that my address only had 25 mb and it was not on fiber. They also were billing me wrong and were charging me 70.00 instead of the 40.00 for one year.

In my opinion at&t is a crooked company telling lies and scamming people. They should be ashamed of themselves. Customer support is offshore and impossible to understand.

I'm stuck with this lemon of a company for a year. Wireless won't connect half the time. That is not acceptable for someone working from home.

Jun 15, 2018
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  • 9w
      15th of Jun, 2018
    0 Votes

    best bet is to file a complaint with the better business bureau
    all you will get when you contact at&t is excuses, non answers and scripted lines
    if the service is still fairly new you may be able to get out of the contract still

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