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[Resolved] Airtel Postpaid / no response from airtel!

74% 31
I am trying from the past 1 month to get my bill clarified from your cust. care deptt, but up to my shock & frustration, each time I need to message them, as your IVR suggests & when I send message, I get a very irritating reply to elaborate on the issue every time, which I can't as I've other works to do.I asked them in the message that I am facing 3-4 issues, so better call me once & get all my doubts answered, BUT NO RESPONSE!!!


Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Bharti Airtel Customer Care's Response, Oct 06, 2013
Namaste Mr. Singh,

This is with reference to your post dated 02 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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A  29th of Aug, 2006 by 
Agree Disagree 0 Votes
Same is the issue with me.
Now I've decided to switch over to Hutch with my other staff & friends of approx. 50 Airtel users to HUTCH.
Atleast someone is there to listen, not like your GOOD FOR NOTHING SERVICES.

A  27th of Jan, 2007 by 
Agree Disagree 0 Votes
I got offer to convert my sim from prepaid to postpaid. I filled from gave my address proof, identy proof. Also address verification was done by one of employee of airtel.

Now I am suffering different problem, on my mobile message came "your SIM REGISTRATION FAILED". My mobile service is completely stopped. Whenever my friends and relatives tried for this number it is saying " It Is switched off".

It is really FRUSTRATING.
N  10th of Apr, 2007 by 
Agree Disagree 0 Votes
I got offer to convert my sim from prepaid to postpaid. I filled from gave my address proof, identity proof. Also address verification was done by one of employee of airtel.

Now I am suffering different problem, on my mobile message came "your SIM REGISTRATION FAILED". My mobile service is completely stopped. Whenever my friends and relatives tried for this number it is saying " the no. is not existing".
A  22nd of Apr, 2007 by 
Agree Disagree 0 Votes
I bought a postpaid connection from Airtel. its been 4 days and my number has not been activated. I have been given a number in the new series (9987xxxxxx), which they launched last Friday. Whenever I tried calling this number i get a message saying " the no. is not existing".
A  6th of Jun, 2007 by 
Agree Disagree 0 Votes
I have a new postpaid connection and I am facing some problem. An unknown person calls me and say that he is an employee of Okhala Airtel outlet.He also says that my mob. no. has already been issued to another person. Please tell me how a number can be issued to two person at one time. Another problem is I have paid the connection charge(Rs. 998.00) but whenever I dial *121*4# I get a message on screen "Your last three payments are .01 -Jun-07. Rs Rs.998.00 view & pay your Bills at www.airtel.in. Cheats!
A  27th of Jun, 2007 by 
Agree Disagree 0 Votes
It has been over a month i haven't received my security deposit.
A  3rd of Sep, 2007 by 
Agree Disagree 0 Votes
I have remanded your customer care service number of times that I do not receive your bill in time before actual due date & on reminder I receive duplicate bill after a month. It is a shame to deal with you & your customer care. Know my bill is due on 06/ 09/ 2007 & i have reminded number of times for bill but of no avail. Now I am not going to make any payment & going to fila case against you in consumer court for not providing services for which you charge for If my phone is discontinued.
A  13th of Nov, 2007 by 
Agree Disagree 0 Votes
I am Airtel postpaid customer and have received a very bad customer service response from your executive ARUN when I called him on 13th Nov at 4.00pm in eve, he didn't gave me any response and went off line without saying anything, I wanted to deactivate my VCC 2000 for which haven't received any PIN NO till time and asked me to forward the call to his senior and as accepted he didn't.

I am a frequent user of VCC but every time in my bill I get additional VCC charged and then on continuous reminder from my end and getting back to your customer care executive and remind them for the due date it gets cancelled their say there will book the callback but till date no calls have been received.

Very Sorry to say that if this the response which we get from Airtel then soon we have to switch over to some other network where at least customers complaints are given some importance and priority.

A  14th of Nov, 2007 by 
Agree Disagree 0 Votes
I have a mobile postpaid connection which i have been using from last almost 10years and a land line n broadband connection which i took 3 months back.

With Mobile postpaid- evey now and then I have been facing problems. In spite of asking for DND I have been getting telemarketing calls and most of them are from Airtel itself.

In Oct'07 I called the customer care & told them that i was out of town due to some emergency and will be back by the 1st week of Nov so whatever outstanding for this month will be cleared when I am back and they should not disconnect my services. In spite of telling them in advance my no was deactivated on 30 Oct'07.

I came back on 3rd Nov.'07 Paid in cash at the Airtel outlet the very same day. I was told there is some update is going on so the activation of my services will be done after 4-6 hours. My no started working only the next day. Since then I have been receiving at least 10 calls a day to make the payment which was already made on 3rd NOv. & till today i.e.15th Nov this payment is not posted in my account though it was a cash payment.

Again my no is blocked since yesterday without any intimation as usual. In spite of giving all the details getting the complaint nos. When called in the morning today at 10am I was told that my no will be activated by 11am now its 2.30pm and am still waiting for that one hour to be over which was communicated to me by Ms.Suman - shift in charge Airtel customer care. Now when someone calls on my no the msg they get is - THIS NO DOES NOT EXIST.

Airtel broadband I took 2gb plan with 2mbps speed for Rs.700 a month and without even using it have been getting bills for 5000 /7000 and the latest bill though my line is deactivated since aug. is again showing some usage which I am failed to understand when Airtel's line not activated how their software is getting data for the usage which was not being used. I have spoken to n no of people if required i can provide at least 20 names and nos of the persons i have spoken to but no one was of any help. Now when i am trying to settle everything and close this account there is no response from Airtel.

Is there anyone who can be of any help.
N  19th of Nov, 2007 by 
Agree Disagree 0 Votes
I cancelled my mobile office but security deposit is not adjust in my account. Or I face network problem. I told this things many times to cust-care but till it's not clear.
A  28th of Nov, 2007 by 
Agree Disagree 0 Votes
I am using corporate connection of Airtel, I took this connection on 18 july07. I had already deposit all the doc regarding corporate connection. I took this connection from Annu communication Gurgaon. I called at your customer care from changing my plan, I was shocked to know that my connection was not corporate but individual. After logging complaint, now it is converting into corporate. I want to take corporate plans. Plz let me know what should I do to take all the benefits of corporate plans.

Waiting for an early reply.
A  1st of Dec, 2007 by 
Agree Disagree 0 Votes
Airtel, this is the hope less and stupid customer care dept in the world and useless company..

One of my friends number has been disconnected because of excess bill he couldn’t able to pay the bill for 5 days because he was out of station. Last week on 25th November he paid the bill, till now his number was not activated where as he has to make urgent calls and receive important communications.

When I approached the customer care dept. the call has connected to the product service department they says the call can not be forwarded to the cust care dept from them, so I have to call them directly how funny with the in the same company there is not link with the each other department and solve the customer problems.. finally the cust care executive said, my problem can not been rectified, for the inquiry I have to visit Airtel office in Gujarat, then I told It is not possible to either me or my friend to visit the same still they says there are no other options.. how stupid company.. when the company accepts the online payments can’t they provide online solutions or immediate solutions to their users. Why should people go for Airtel when other company is providing satisfying services with low rates.. no way they should not.

I too using the Airtel connection since 4 years.. now I fed up with the way of customer treated and unsolved issues I decided to go for other service provider and I am going to advice all my friends and employees of company who are having 30 Airtel connections to disconnect this stupid connection and go for the other best service providers in the industry.

And I also suggest the persons whoever is reading this complaint please don’t opt for the Airtel, its such a stupid and hopeless company.
N  3rd of Jan, 2008 by 
Agree Disagree 0 Votes
i lost my mobile phone whose no. is +91980208657 so plz close the connection.
N  6th of Jan, 2008 by 
Agree Disagree 0 Votes
Applied for a post-paid connections since more than a month but no getting a response..... Call me on 99250980008.
N  8th of Jan, 2008 by 
Agree Disagree 0 Votes
We want to cancel mobile number - 9867190160
Kindly contact immediately & act upon cancellation.
N  23rd of Jan, 2008 by 
Agree Disagree 0 Votes
my mobile no. is 9980679331. my outgoing has been stopped. i want it to be released as early as possible
N  23rd of Jan, 2008 by 
Agree Disagree 0 Votes
i have post paid connection of 288 plan number 9741299588
i have paid my bill amount of Rs2000 but still now my outgoing i not yet released
N  18th of Feb, 2008 by 
Agree Disagree 0 Votes
I lost my mobile phone (Sim: 9900300366) Pls block it.
N  21st of Feb, 2008 by 
Agree Disagree 0 Votes
I used to pay my bill through the internet from the airtel website (www.airtelworld.com). From few days it is not working. Can u please send the airtel website through which i can pay my bill. If not i always have to pay late fees.
N  3rd of Mar, 2008 by 
Agree Disagree 0 Votes
I lost my (Nokia) mobile phone,on 2.03.2008 , at 6:30 pm
sim number is: 9871701095
I request you to please block the connection.

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