[Resolved] Airtel Broadbandfraudulent bill!

S
This review was posted by
a verified customer
Verified customer

I have received a bill (invoice no.[protected]) for the period 21/08/06 to 20/09/06 for Rs.807.64 towards broadband connection and multiple telephone facility. Surprisingly none of the facilities exist at my place nor there is any connectivity of airtel broadband service in the area. What is more shocking is that the shows 88 telephone calls made for non-existent facility. It is obvious that airtel must be deceiving actual consumers by deflating their bills in a fraudulent manner. Is there any regulator which could at random look into complaints of actual users and the relief, if any, offered by airtel. Airtel has not so far given any explanation to me for their fraudulent act though I received calls for payment and insisting that broadband connection exists at my place. I do not know how should I proceed and approach appropriate authority to deal with such matters effectively so that exemplary penalties are imposed on such operators.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Airtel Presence · May 14, 2016

    Dear Mr. Sharma,
    This is with reference to your post dated 9 May 2016.
    We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
    Look forward to receiving the required details at [email protected]
    Regards,
    Akanksha Singh
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd

Responses

  • Ve
    Venkatasubramanian Jun 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too had experienced the following problem.

    I am subscriber to Airtel Broad Band Unlimited account. I had the problem in connecting on and off mostly on Sundays but from the Morning of 11/06/2007 the connection is not working, unable get the link and made complaints on 11th, 13th, 17th 21st of Jun2007 to Airtel informing them about the problem and telling them the i will not be paying any money for the days it is not working, but in vain.

    1 Votes
  • So
    sonia sharma Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We have an internet connection in our school i.e Summer Fields School DLF ph I Gurgaon. The net is not working from a week. We had complained on ph also but they said that there is no disturbance in line. We need it urgently.

    1 Votes
  • Kr
    KR Subramanian Aug 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    From March 2007, my Airtel broadband is not working properly. Frequent disconnect. Helpline became helpless line. For over 5 months, they were unable to diagnose the problem and still somehow I am using their connection after paying their monthly bills. That is because I have trusted their brand. No further hopes. However I have ordered for cancellation and getting MTNL connection.

    1 Votes
  • Su
    Suzane Sep 02, 2007

    Airtel Broadband customer care are cheaters and big time lairs.
    If you have any complains don't ever call them, always send them a mail,s o that you have a record of the same in case of any issues later. They can enroll you for any plan they want any time of the day and charge you for the same, forgetting the fact that you would also have a copy of the same. I am having a very very sour experience with them.

    1 Votes
  • Sa
    Saurabh Goel Sep 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have few points to put up regarding Broadband services. Though the government and broadband providers are talking about making whole india broadband enabled for fast knowledge transfer, they are still very choosy in providing services to all areas even in a big city like Ghaziabad. We have all the service providers here but none available in my area. Finally after much paperwork, request and pressure, Airtel did put up the line. I have been using AirtelBroadband for over a year now. I was very satisfied with its quality and any faults were generally rectified in 1 day. Which is very good.

    It was all fine till I reached April this year and thought to upgrade to 99 rs night unlimited plan. Which typically means, anything I do with internet after 9m to 8am is free of charge. So I started doing all the heavy work, downloads / uploads after 9 pm. i was very cautious not to do any heavy things in day time. When bill came, it was over Rs 2500. Apparently airtel overbilled, I called up and based on my past bills, which were rarely above 1100-1200, they adjusted. Then continuously every month the bill was at high end 2500rs. And now they are not giving any help.

    Finally after lots of discussions, initiated from my end, as its my need to have broadband for my business, we realized that Airtel Broadband has FAULTY and NAIVE and KID LIKE Systems. After checking the BILL I came to realize that at one billing line I had started internet at 8.59.51 pm. I was billed over 600 rs for that. Meaning Airtel was not automatically stopping my billing at 9pm... They expect the user to shutdown broadband and reopen it at 9pm/... What kind of ### is this?

    This is a company which talks about taking india to next big stage and their systems do not even support this thing? Neither they write it anywhere on their website, neither there customer care people are educated about this. I can not see why many foreign companies have started shying away from our customer care services. Its pathetic and uneducated lot. They never try to resolve it now. I call up customer care and have explained them same thing over and over again as they don't write the right things in record. I even contacted their NODAL office, some Mr Dinesh Daryani, but it was same. They just had customer care call. There was no resolution.

    My connection ha sbeen closed for over 1.5 months now and I am somehow managing with dialup. But Airtel still keeps sending me the bill, including the period when my connection has been disconnected. This is the Airtel which will take india to next century. MR Bharti Mittal, please resolve these issues before talking to WALMARTS of the WORLD. First make your company better and then deal with foreigners, they will rip you off for such things.

    Hoping that TRAI does something about it and makes it compulsory for every broadband provider in a CITY to provide service to every nook and corner of the city not just selected areas.

    Thanks,
    Saurabh.

    1 Votes
  • Pr
    Priyanka Goyal Sep 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    It is really bad 4 the kind of services provided by airtel's agent 4 net connectivity... I live in indore... and i have applied 4 the airtel broadband connectivity to my home and due to the very good services offered by airtel, i thought that this the best one i cud get... but the case is not so... it is just the name nothing else... May be because the company doesn't recruit the right employees... or the employees r cheating the company... i don't know... well... i applied 4 it in july 1st week of this year... and about 4 a month the agent or your employee Mr.Subodh Chouhan(may be the surname is this...) hanged me...
    i used to call him daily but either he wud not reply my call or say "mam today i will definitely do it"... for getting the money he came straight forward on that day itself...but for the connection he was like as if absconded...

    I called him daily morning and evening but he or the connection doing workers would not come... saying "Yes mam we are coming in just 1 hour"... and also if Mr Subodh gets irritated he would give me his friend's number saying me to talk to that person for the connection because he (his friend)handles that deptt... And when i talked to them they also give me the same response... finally , my phone's bill raised to double just because of these calls... so after 3 weeks his friend came and searched for the DP...and didnt found it and went away without even informing me... again i had to call them and ask... then after 2-3 days i got DP in my colony so i thought if they cud do that, (because i have already paid money)again i called them and told....but after one week of continuous call he sent some workers for the connection and they denied that connection cant be made...

    So id gone to airtel office and told them... and they said your money will be at your door in 25 days... but now there are 30-35 days and my money has not come yet... and that Mr soubodh says the same thing... given me his friend's number... not caring at all...

    1 Votes
  • Si
    sivachidambaram Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi i need airtel broband connection in meenjur near ennore. Please guide me my mobile no is 9940174282.

    1 Votes
  • Ma
    Maneesh Bisht Oct 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is regarding my new DSL connection on 45542686.

    There is something wrong with the way Airtel calculates bytes uploaded and downloaded. I have observed that although I am just doing casual browsing or checking e-mail and "NOT" doing
    any big file downloads, the self care website shows pretty high usage of Internet. For example on 24th October it is showing 29 MB. I did not download any big files. The only thing I can tell you is that DSL router was on for 10-12 hours.

    When I contacted the engineer who installed the DSL, he told me that I should power off the DSL router when not in use.

    But this is not the solution. If I am not using Internet and router is just on, it should not count any bytes downloaded or uploaded.

    Airtel is cheating.

    Maneesh Bisht

    1 Votes
  • As
    ashish kumar Dec 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i want to discoonect the airtel broadband connection

    0 Votes
  • Hi
    Himanshu Dec 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I am using the Rs 99 unlimited topup plan (9pm-8am) and last month got a letter that the plan is getting upgraded to Rs 199 from 8pm to 8am and it will be effective from 26 Nov. Then I started my internet from 8pm. today i got an sms that my bill is 2500 apprx, where as my bill used to come at around Rs 700-800. These guys did not change my plan and charged me for 8pm to 9pm daily. When i called cust care and after getting transferred 4-5 times, one person said, ur plan details are still Rs 99. Another guy said, my details have changed recently. When i enquired about the date when the plan changed in ur system, the person said i cannot see that, but i will call you and tell you. After arguing a lot they finally lodged a complaint and said they will look into it.

    Lets see what happens. any body can give any contact details for any senior guy in airtel billing dept, in case this is not resolved easily.

    1 Votes
  • Ni
    nithesh Jan 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hai,
    i am using airtel broadband and i am having problem with bytes send and recieve means it automatically after connecting starts send recieve continously. Please give me solution

    With Kind regards
    NITHESH

    1 Votes
  • Sr
    srivathsan Jan 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DEAR SIR,

    I AM USING AIRTEL BROADBAND CONNECTION
    PAST 2MONTH , I WANT TO DISCONNECT THE
    CONNECTION IMMEDIATELY WITH OUT FAILED.

    RESEAN FOR DIS-CONNECT:- I HAVE SHIFT MY
    HOUSE .

    NUMBER :- 43597195
    SERIALNO:- 664170

    PLEASE KINDLY DIS-CONNECT THE CONNECTION
    IMMEDIATELY.

    REGARDS

    SRIVATHASAN.

    CHENNAI-15.

    1 Votes
  • Vi
    vibhay dhoke Mar 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to disconnect my airtel connection

    0 Votes
  • Pa
    paresh singh thakur Apr 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    respected sir,
    iam paresh singh my dsl connection speed very low
    plz solve my problem.

    no. 0761 -4082862

    1 Votes
  • Su
    suhaib shmsi May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hi im suhaib shamsi frm agra i have allready 1 artl conection.i need a new conection of brdband, all papers are finaly complete.but ur area dealer says we can not provied ur connection.

    1 Votes
  • Ar
    Arvind May 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i m arvind. my tel no. is 4032893. i want to disconnect my broadband connection.

    0 Votes
  • Da
    David.C May 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    for the past 2 months we have no phone line on the broad ban. I compliant more than 10 times but no one will take responsible. so I think to change other broad, I regrect to say that service is so poor. I could not follow all the time behind airtel. we need action Immediately

    kind regards,

    C.David,
    No-7, Kumaran Nagar,
    Vayalur Road,
    Trichy- 600 017.
    Airtel No- 0431- 4030061

    1 Votes
  • Am
    amit agarwal Jun 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    aaaaaaaaaaaaaa

    0 Votes
  • Yo
    Yogesh Garg Jul 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We have taken 2 MB DSL commercial line. It was told that we shall be getting 2 MB 1:1 i.e. 2 MB of uploading and 2 MB of down loading. And that too unlimited usage shall be provided to us. Till date (even after 1 week and so many complaints made by us on customer care), we are not getting any reponse or solution. At present we are only getting downloading speed. But we are not geeting anything (just 380 KBPS) for uploading.

    Pls. note that we shall not pay any charges till this is completely sorted out to our satisfaction as per your committment.
    Pls. look into it.

    Thanks
    Yogesh Garg
    E Fusion IT Solutions Pvt Ltd
    9891786688

    1 Votes
  • Sw
    sweety Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have fixed line conncetion for airtel broadband.
    I want to change my room.As customer care person told me they charge 300rs for trasfering the location. Will they charge for transferring in same building.

    1 Votes
  • Ka
    Kannan Mohan Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir,

    I would like to have airtel broadband line for home purpose.. how can i contact you and what are the scheme you have and send me the details pls..


    Regards


    Kannan mohan

    0 Votes
  • Af
    affinity Oct 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Unjustified Billing System by Airtel

    I am the subscriber to Airtel Broad Band Services and my user id is 01141571232, account no. 12492604. I am very disappointed with the kind of services Airtel are providing these days. I talked to a lot of people in their customer care centre, but each time I am getting no solution talks.

    We are in a real estate consultancy and having staff of 5 people who are using internet; our previous bills were in between of Rs. 2000.00 to 3500.00 but now from the last two months Airtel raise bill of Rs. 7510 (Billing Period 08/Aug/08 to 07/Sep/08, invoice no. 474476223) and Rs. 36354 (Billing Period 08/09/08 to 07/10/08, invoice no. 476493945) we were shocked that on first bill we got of Rs. 7510, & we had done complaint vide complaint no. 12205726 dt. 27 Sep. 08 and we were assured that some body with visit and try to resolve your problem but no body visited & over and above that we have got a bill of Rs. 36354, which is like 10 times for the last 10 years which is certainly impossible & as we have marked a concern on the bill of Rs. 7510 your company has not taken any action against that so we cannot imagine that there is no control on your system and no body inform us if uses go high and how can Airtel provide customer a baseless credit please verify the statement and see that we don’t face ant kind interruption in the services and please let us know what is the actual amount to be paid if we not hear anything from your end within 7 days we would be forced to take a legal action & file a consumer case against Airtel inflatory bills and non response to customer request and providing baseless credit to consumer.

    Kindly take some action.

    Thanks,

    Ashok Kumar Jain
    9811159064

    1 Votes
  • De
    Deepak Jan 30, 2009

    I'm a dissappointed custom of Airtel from 08/07 I had taken the 'landline-50 free calls & broadband-unlimited' connection with the monthly rental of 799+taxes, which use to come upto 850-860.
    Last month 12/20/08 I thought this was too much for me & had my plan changed to 499 rental with 200 free calls & a limited DL of 1 GB.
    And, today I get bill of 6740/- after 1683/- of discount; which makes the actual charges to 8423/- Acc# - 12936579/ bill# - 967521533.
    I'm a single bread winner in my family of 4 & my salary is around 15000/- What am I going to feed my family? Airtel's bill? Oh! no wait we have ### to eat!!!

    No wonder Mr.Bharathi Mittal is one of the top 10 or top 5 richest man in the world, by stealing money with this brandname of "AIRTEL" from poor & needy people of India. I don't see much difference with the way our money is stolen either from companies like this & from a local theif who snaches purse or gold chains. These people are eating us alive. Is there no action against these gaints, for the service they provide us with. The only action for my problem is to not pay more than what I'm actually supposed to pay & get rid of this 'Airfukntel'
    No wonder people are really shaken & moved by this kind of service!

    Deepak

    1 Votes
  • Sh
    Sharan Mar 23, 2009

    am sharan from banglore, i paid installation charges on 25-02-2009, now they saying they don't have port to give connection, i requested them to reimburse the money, but yet they not returned back, so kindly help me to solve this.

    Sharan
    Ph: 9964144236

    1 Votes
  • Ka
    kailash kumari Mar 31, 2009
    This comment was posted by
    a verified customer
    Verified customer

    my phone no is 4633129. i want to disconnect the same as i have to go out station

    0 Votes
  • Sh
    shafi basha Jan 20, 2010

    i am shafi.my ph no is 4011120..iwant to disconnect my connection

    0 Votes
  • Sh
    shafi basha Jan 20, 2010

    disconnect

    0 Votes
  • Sr
    sreep93 Mar 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    speed is less than given promise

    0 Votes
  • Sr
    srinukotagiri Nov 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Dear rakesh,


    I want to disconnect my airtel broadband bearing the 40151797 number, please provide the detailed information regarding the disconnect.


    Regards,

    K.Srinivasa Rao
    MoB: 9885665586
    Mail:[email protected]

    0 Votes
  • An
    ANKIT AGGARWAL Jan 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i want to disconnect my airtel broadband service as early as possible my billing address is AG/6 shiva enclave A/4 paschim vihar new delhi -110063. My airtel landline no is:- 01145138918 & my cont no is 9654808945 my email id is :- [email protected]

    0 Votes
  • Ve
    venuvinody Jan 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i want to disconnect my airtel broadband bearing no:41520196, please provide information

    regards,
    y.venuvinod
    ph no: 9900944666
    email:[email protected]

    0 Votes
  • At
    atsa Mar 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i am using airtel connection from three months i get always extra charge for my pack my

    0 Votes
  • Ra
    ravikumarprajapati Apr 06, 2011

    Dear Sir/Madam,
    Pls note that I am receiving calls from your customer care daily regarding clearance of the amount RS 791. As I have already requested many times from the month of January for my full n final settlement of this account. I kept on calling at customer care and every time they gave me new complaint number and promised me that this we will take into action within 4-5 days. Now I am really fed up by this attitude of your service guys. Now i will explain this to my all nearer and dearer to not to take any connection of Airtel as it is really a harassment kind that you are not disconnecting after requesting so many times but we have to pay the bill without any usage.
    Your guys have really made me cry.

    Pls take this as a serious note and help me out by my full n final settlement. Against the no. 47533892
    And if, possible pls make the bill of usage only which is worth as it is not my fault.

    Thanks/Regds
    Shilpi
    Mob: 9999370292
    316 sunehri Bagh Appartment
    Sec 13, Rohini

    0 Votes
  • An
    Aniket jain Apr 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Aniket jain, A-70 kasturba nagar, bhopal-462000, Account no-15904972

    0 Votes
  • So
    souvik roychowdhury May 05, 2011

    Hi,

    Please disconnect my airtel broadband connection as I dont want to use it any more. I've paid all the bills till now and after this month, I dont want to use this connection and also do not want to pay any bill after this month.
    Airtel Fixedline account number 14992252
    Airtel FixedLand Line Number - (033)40071870

    I've made a request at the customer service and also dropped an email at - [email protected]
    Regards,
    Souvik Roy Chowdhury

    0 Votes
  • Ca
    Capt. G K Sharma May 09, 2016
    This comment was posted by
    a verified customer
    Verified customer

    tonight I received a message from AD-AIRCCM on 9th may, at 0214hrs " Dear Customer. Rs.99 have been deducted towards the International Roaming rental of Rs99 activated on 09-MAY-16" I have not asked any service like that and I am not going abroad. It is very shameful to add such charges arbitrarily tht too late night when nobody is watching. I hope all the cliants note this sort of nefarious activity by AIRTEL. They must reverse these charges and stop this sort of practices.
    They are also suddenly adding up Data usage by huge amount toward the end of the billing cycle.

    0 Votes

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