A&e Warranty Repair Service / Maytag / can not get repair service
I purchased my first, only, and last Maytag product, a refrigerator in December 2008 from hhgregg. The door is not closing correctly so on July 9, 2009 I called their warranty repair service, A&E, for service. They told me the first available date for service was July 17, 2009 and I could select between the hours of 8-12 or 1-5. I chose 1-5.
On, July 17, 2009, at 12:15 I recevied a call from Celeste of A&E advising that they would ahve to cancel and rechedule my appointment because my appointment had been "FORCED" on them when they had no appointment avaialble. I told her I had not forced anythign and had taken time off from work to have this repaired and she told em that there was nothing I could do because when an appointment is "FORCED" they can cancel it. I then spoke to Marco - a manager who put me on hold tto call the routing area, then disconnected me.
I then called back and spoke with another lady, who told me the first available service date was July 31, 2009, TWO WEEKS from today and over THREE WEEKS from my original service call! I told her unacceptable. She told me thay had canceled the serive of over twenty other cusotmers that day because the tech manager deceided he was not paying overtime. She transferred me to Regina in their Customer Interactive Services division. We were disconnected and I called back and spoke with Adele who after much conversation explained to me that Celeste didn't mean that I had forced the appointment she meant that their customer service center had forced the appointment and she didn't know how that could be since the appointment was made over a week a ago. She also told me that they had been forced to make cutbacks due to the bad ecomony AND that they had fired all of their "grouchy" technicians in order to IMPROVE CUSTOMER SERVICE...I told her that apporach was not working! She said that after this masssive firing they were trying to hir enew, friendly technicians since they had a lot of customer complaints about the grouchy ones. She also advised that after the technician manager saw 20 extra calls after having his group reduced decided to cancel the calls. I told her I did not know how my callc was an extra call since it was made a week in advance, but their sesrvice tech manager Mr. mason made the call as to who was canceled without regard to who had made the appontments first. She told me they would place me on the sooner service list if anything comes available and had FORCED a service call for July 22, 2009 and I told her I was not available for that date, so she told me it would have to be Friday, July 31! So that's where we are.
No more hhgregg...no more Maytag!
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