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ABSA Bank / payment not received from cash send

Mmabatho, South Africa

On the 28/11/2016 I made a cash send of R4000 to someone. Only R3000 went through for the cash send and the remaining R1000 went through but the person did not receive it.That R1000 did not bounce back in my account.I have been calling the Internet banking number on [protected] to no avail. Everytime I talk to one of the consultants and they tell me they have escalated the matter to the technical department.Its been 2 months already and I have not received my money. What is so hard for Absa to give me my R1000? I am not happy at all at the service I have received. This is very bad and I want to change banks as I do not understand how hard it is to trace that R1000 and return it to my bank account???????Now What am I supposed to do?

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