SUBMIT A COMPLAINT

ABSA Banknon response to enquiry

Good Day

Ref Number:[protected]-[protected]

On the 4th January 2017 we met with Karen Jooste at ABSA Brackenfell in connection with a bond application, we discovered that the description of the erf against the account number was incorrect. A letter of inquiry was sent to ABSA Johannesburg, customer care, on recommendation by Ms Jooste., we unfortunately mis typed a digit, which was corrected on 10 Jan 2017.
We have been waiting for a response from ABSA since rectifying the account number.
See Below

Dear sir/madam

I wish you to clarify the following
I am in the process of applying for a second mortgage bond as the first one is paid up and the money required is more than the original bond.Today it was discovered that the description of the paid property does not match.Herewith the details

account number [protected]
erf number 7622
physical address 34 Gertrude Road Kuils River Cape Town

The location of the erf on the system is
erf 1329
location Kuruman

I would like to know how the Kuruman erf appeared on my name -any details will be most welcome'

I was helped and referred to you by your Brackenfell branch

Thank You

Mr P.A.F. and Mrs M.D.Gelderbloem

Good day,

The account number [protected] is not on file we can only do maintenance on current accounts.

Regards

Ref: [protected]
ABSA - ODP Mail (DEV) AttachmentsJan 10
Good day, The account number [protected] is not on file we can only do maintenan...

Mary Gelderbloem
Jan 10

to ABSA
Sorry for the inconvenience (typing error) - the number is

[protected]

Regards

Ma
Feb 01, 2017

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