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A & E Factory Service / Lowes / Frigidaire / thanksgiving with no refrigerator

1 VA, United States
Contact information:

The good news: My Frigidaire sidebyside compressor failed one week before the warranty expired.

The bad news: Warranty service is in the hands of A & E Factory Service. I had to wait several days (called Monday morning - appointment was for Thursday 1-5p.m.) before a technician could come out & verify that the compressor was bad. He showed up about 4:30 p.m. & pronounced the compressor dead in less than 2 minutes. I had to take off an entire afternoon from work. The technician went on & on about how shoddy my refrigerator was & how most of the compressors used by Frigidaire don't last more than a year or two. He said they had installed 20+ Frigidaire compressors this week already. The technician said he would 'rush order' the compressor to arrive Monday and scheduled installation for Tuesday, 1-5 p.m. (another afternoon of my vacation time wasted). I asked the technician if I needed to call the [protected] number when the parts arrived & he said 'No, that is all tracked through the system'. When the parts didn't arrive Monday as scheduled, I called A & E Tuesday morning to inquire. The nice lady on the phone informed me that my parts hadn't been shipped yet according to her 'system' (one thing this company doesn't have is a 'system'). The parts finally showed up about 3:00 p.m. Tuesday, well within the 1-5 p.m. repair appointment. I immediately called A&E to make sure the repair would take place as scheduled now that the parts were here. The nice lady on the phone informed me that the appointment for which I had used 4 hours of my vacation time was only 'tentative' based on the parts arrival, which according to her 'system' had not shipped yet. I said the parts were here and it was between 1 & 5 p.m. & I expected a technician to keep the appointment. She said that was impossible but she would be happy to schedule another appointment between 8 am - 12 pm Saturday. I've already missed 8 hours work for this bunch, now I have to give up a Saturday as well. Worst of all, the intervening Thursday was Thanksgiving Day with lots of family coming home to grandma's, expecting the usual feast she prepares. We gave thanks all right, thanks that we don't own any other Frigidaire products, never will again either. When I found this website I was astonished at the number of websites dedicated to the poor service of A&E Factory service. As I was reading the litany of complaints, I notice one fellow whose repair was delayed an additional several days because the receiver/dryer didn't arrive with the compressor. When I called A&E to make sure the same thing didn't to me, the nice lady on the phone informed me that the dryer was a 'truck part', that is, the technician is expected to have the parts on his truck. I doubt seriously if the nice lady on the phone has any idea what a receiver/dryer is but, tomorrow is Saturday & even though I haven't gotten a confirmation call from A&E yet, I still have hopes of a working refrigerator before Christmas-or New Year's-Easter, maybe?


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