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2005 Chrysler Pacifica / frame failure/excessive rust

1 IL, United States

My 2005 Chrysler Pacifica was deemed unsafe to drive due to excessive rust on the subframe / engine cradle. The engine is in danger of falling off car. Chrysler is aware of issue and has offered extended warranties ONLY to cars manufactured in Feb and Mar of 2004. Mine was manufactured in August so is not covered. The issue is identical to one known to exist, in the same model, made months earlier. Chrysler did not offer any means to identify the defective parts (to verify mine was not a defective unit that somehow was not properly tracked) As an entire 2 months of production "slipped through the cracks" i cannot see how they can with any certainty say all issues were resolved by my production date. i was told by Chrysler that assistance was available in some cases outside those production dates based on customer loyalty, but that my file showed i was not in that category. When asked if Chrysler values loyalty over customer safety i was simply told "based on my VIN there was no assistance available" I am working with a local dealer to see if there is ANYTHING they can do. i am not hopeful.

Apr 22, 2013

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