CB Car Dealers Chrysler Complaints #562-581

Chrysler review: damaged vehicle

SheriV of Queens, US

Mar 13, 2012 5:32 pm UTC

Verified customer

I brought my car to Star Chrysler for repairs on 2/20/12 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the driver’s side was terribly damaged as well.
When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13/12 my car is still at Star Chrysler.
Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so.
If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service.
My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8, 000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession.
I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a week’s time and he never returned my calls.
I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it?
My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2, 000.00 and they should be responsible for it and I should be compensated. I will be taking my car to another service center for the exact cost of repairs.
Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent.

0 comments

Add a comment

Chrysler - spare tire storage area. 11

Chrysler - defective brakes 23

Chrysler - sub frame rust 54

Chrysler - fraud 13

Resolved

Chrysler - fraud truck service 12

Resolved

Chrysler - 2013 chrysler 200 limited no passenger side heat

Chrysler - chrysler

Chrysler - service department

Resolved

Chrysler - My panoramic sunroof exploded

Chrysler - transmission has a hard bump

View all Chrysler reviews and complaints

Chrysler Contacts

Chrysler phone numbers

1800 870 714

Click up if you have successfully reached Chrysler by calling 1800 870 714 phone number 26 26 users reported that they have successfully reached Chrysler by calling 1800 870 714 phone number Click down if you have unsuccessfully reached Chrysler by calling 1800 870 714 phone number 24 24 users reported that they have UNsuccessfully reached Chrysler by calling 1800 870 714 phone number

2%
Confidence score

Australia

800 1692 1692

Click up if you have successfully reached Chrysler by calling 800 1692 1692 phone number 13 13 users reported that they have successfully reached Chrysler by calling 800 1692 1692 phone number Click down if you have unsuccessfully reached Chrysler by calling 800 1692 1692 phone number 9 9 users reported that they have UNsuccessfully reached Chrysler by calling 800 1692 1692 phone number

18%
Confidence score

International

8800 100 8182

Click up if you have successfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have successfully reached Chrysler by calling 8800 100 8182 phone number Click down if you have unsuccessfully reached Chrysler by calling 8800 100 8182 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 8800 100 8182 phone number

Russia

+1 (800) 505-1300

Click up if you have successfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 505-1300 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 505-1300 phone number

Mexico

+1 (800) 465-2001

Click up if you have successfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 465-2001 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 465-2001 phone number

Canada

+354 534 4433

Click up if you have successfully reached Chrysler by calling +354 534 4433 phone number 3 3 users reported that they have successfully reached Chrysler by calling +354 534 4433 phone number Click down if you have unsuccessfully reached Chrysler by calling +354 534 4433 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +354 534 4433 phone number

50%
Confidence score

Iceland

+420 221 586 512

Click up if you have successfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have successfully reached Chrysler by calling +420 221 586 512 phone number Click down if you have unsuccessfully reached Chrysler by calling +420 221 586 512 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +420 221 586 512 phone number

Slovakia

+86 400 650 0118

Click up if you have successfully reached Chrysler by calling +86 400 650 0118 phone number 0 0 users reported that they have successfully reached Chrysler by calling +86 400 650 0118 phone number Click down if you have unsuccessfully reached Chrysler by calling +86 400 650 0118 phone number 1 1 users reported that they have UNsuccessfully reached Chrysler by calling +86 400 650 0118 phone number

China

+81 120 300 813

Click up if you have successfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have successfully reached Chrysler by calling +81 120 300 813 phone number Click down if you have unsuccessfully reached Chrysler by calling +81 120 300 813 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +81 120 300 813 phone number

Japan

+27 102 525 000

Click up if you have successfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +27 102 525 000 phone number Click down if you have unsuccessfully reached Chrysler by calling +27 102 525 000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +27 102 525 000 phone number

South Africa

+82 803 652 470

Click up if you have successfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have successfully reached Chrysler by calling +82 803 652 470 phone number Click down if you have unsuccessfully reached Chrysler by calling +82 803 652 470 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +82 803 652 470 phone number

South Korea

+54 800 333 7070

Click up if you have successfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have successfully reached Chrysler by calling +54 800 333 7070 phone number Click down if you have unsuccessfully reached Chrysler by calling +54 800 333 7070 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +54 800 333 7070 phone number

Argentina

+55 800 703 7130

Click up if you have successfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have successfully reached Chrysler by calling +55 800 703 7130 phone number Click down if you have unsuccessfully reached Chrysler by calling +55 800 703 7130 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +55 800 703 7130 phone number

Brazil

+56 600 378 7000

Click up if you have successfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have successfully reached Chrysler by calling +56 600 378 7000 phone number Click down if you have unsuccessfully reached Chrysler by calling +56 600 378 7000 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +56 600 378 7000 phone number

Chile

+1 (800) 334-9200

Click up if you have successfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have successfully reached Chrysler by calling +1 (800) 334-9200 phone number Click down if you have unsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling +1 (800) 334-9200 phone number

800-247-9753

Click up if you have successfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have successfully reached Chrysler by calling 800-247-9753 phone number Click down if you have unsuccessfully reached Chrysler by calling 800-247-9753 phone number 0 0 users reported that they have UNsuccessfully reached Chrysler by calling 800-247-9753 phone number

Customer Service

More phone numbers

Chrysler emails

support@chrysler.com

100%
Confidence score: 100%

Support

Chrysler address

1000 Chrysler Drive, Auburn Hills, Michigan, 48326, United States

Chrysler social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 21, 2026
View all Chrysler contacts